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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
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GearBest Review
January 6, 2018

Amazing Products Fast Shipping And An Amazing Support (If something goes wrong or if you need any help!)
Most Amazing Website For WorldWide Purchases!

Date of experience: January 5, 2018
Brazil
1 review
0 helpful votes
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Gearbest uma loja excelente
January 6, 2018

Gosto muito da loja Gearbest, é uma ótima loja os preços sempre são os menores do mercado, a loja conta uma equipe de primeira, bem atencioso e rápidos, nunca tive nenhum problema com a loja. Recomendo a loja 100% para todos!

Date of experience: January 5, 2018
GB
1 review
2 helpful votes
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AVOID!
January 5, 2018

Awful customer service.

So glad I paid using PayPal. Took me 3 months to get a refund for a faulty phone!

Took 2 months for the damn thing to arrive as well!

Ridiculous replies and so much frustration.

There are many other places you can purchase the same items!

AVOID at ALL COSTS!

Date of experience: January 5, 2018
Lily L. Gearbest Rep
over a year old

Dear Abhi,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Turkiye
1 review
0 helpful votes
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Gearbest
January 6, 2018

Gearbest is the perfect shophing webside ever. Their prices are ver low and their products is perfect. Shoping on gear best is very simple and they have insurance they can give guarantee for their products

Date of experience: January 5, 2018
Poland
1 review
0 helpful votes
Follow Bartlomiej K.
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Gearbest is one of chinees web stores that I already buy something, but Gera best is the best! A lot of warehouses in europe hat can dramatically decrease shipping time. Good prices and a lot of different stuff! You can spend all of your free time looking fo something at gear best.

My order was well tracked, not too expensive with good customer help. Everything was that I've expected. Goods that I've bought was well packed.

Guys are doing great job!

Date of experience: January 5, 2018
Germany
1 review
0 helpful votes
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Best job fast shippment
January 6, 2018

For me the best and I will order next Time further. The Quality ist Perfect, and all kind of gadges and many more.

Date of experience: January 5, 2018
Ramazan D.
Turkiye
1 review
0 helpful votes
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25 in 1 screwdriver
January 6, 2018

çok memnun kaldım arkadaşlar bu üründen herkese tavsiye ederim olduğu kadar olmadığı kadar ama bu fiyata bundan daha iyisini bulamazsınız ben aldım evde kullanıyorum çok işime yarıyor size de tavsiye ederim siz de satın alın kullanın hadi eyvallah

Date of experience: January 5, 2018
RU
1 review
0 helpful votes
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Gearbest is the best
January 6, 2018

A great online store. Fast dispatch, good prices and discounts. Ordered a multimeter, and a month later got it. I recommend this online store.

Date of experience: January 5, 2018
Viet Nam
1 review
0 helpful votes
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I got GEAR BEST accidentally while searching my facebook. Some interesting items caught my attention. I tried several orders with different values and all satisfied with the orders. The items received are of good quality. Moreover, it is easy to solve any problems via its support center. I definitely will order more from GEAR BEST.

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
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GearBest
January 6, 2018

Very good website to do your shopping cheap and very fast on the delivery I bought and I will continue to buy

Date of experience: January 4, 2018
Poland
3 reviews
0 helpful votes
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There were many transactions I made with Gearbest in the past. Never had any issues with them. Quality of products were always excellent, prices very good and the service responsive and kind. Fast shipment and good packaging. This time was no different. I will return to this shop for sure. And recommend it to anyone!

Date of experience: January 4, 2018
Spain
2 reviews
0 helpful votes
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I was skeptical about ordering online, but ever since I found out about Gearbest I just can`t stop. Their prices are just outstanding, their catalogue is awesome you can get everything you need. And their customer support is the best around, instead of making you wait days like other sites you can get your question or issue fulfilled in a matter of hours, will surely order again as the quality on their products amazes me.

Date of experience: January 4, 2018
Poland
1 review
0 helpful votes
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I've bought Alfawise S100 electric sonic toothbrush for about 16 USD. Quality is excellent - it's real sonic toothbrush with electromagnetic engine and oscillator made of metal (not plastic). Shipment was fast. I recommend

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
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Já realizei diversas compras pela Gearbest e todas chegaram corretamente e dentro do prazo. Loja 100% Confiável!

Date of experience: January 4, 2018
Greece
1 review
0 helpful votes
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Very good!
January 6, 2018

"I have around 80 orders from gearbest until now.
At flash sales the prices are really good.
The shipping times depends from the shipping method but I can say that the shipping is quite fast.
Very important that I can pay with paypal and when I had a problem with the quality always I was offered an acceptable solution.

I will keep on buying from gearbest!"

Date of experience: January 4, 2018
Brazil
1 review
0 helpful votes
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My main shopping store.
January 6, 2018

Amazing store, very good prices, support that really meets customer needs and appliances with great quality. The ideal store for those who want to make secure purchases with a fair price and great quality.

Date of experience: January 4, 2018
Poland
2 reviews
1 helpful vote
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I have found that many items are cheapest on gearbest, and many prices can be reduced further with use of GB points. They offer few methods of shipping, including free of charge or courier. You can pay with paypal which is most secure option nowadays. I bought sonic toothbrush about 30% cheaper than other e-shops. I recommend this site, i use it frequently as it offers best deals. Be sure to check their flash sales and coupon offers!

Date of experience: January 4, 2018
Poland
1 review
0 helpful votes
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BEST
January 6, 2018

The gearbest has thousands of branded products at low prices. I highly recommend this store because of good help. I always have only good experiences

Date of experience: January 4, 2018
Australia
1 review
2 helpful votes
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PAINFULL
January 4, 2018
Updated review

They can have the exact same item listed 3 times at 3 different prices. So you might as well be shopping on E-bay or Amazon.

I pointed out they had the same product I purchased listed for 2 different prices and provided them with links to the 2 product pages and asked why and requested the order be canceled.

I was told they are different products with different descriptions and they provided me with the details of the 2 items and the links to the pages I had already provided them. I asked the order be canceled again.

They again sent me another response telling me they are different products as they have different descriptions.
In frustration I pointed out to them that it is a "brand" and "model number" so they are the same item regardless of what price or what description they give it and for the 3rd time asked for my order to be canceled.

After waiting a week for my order to be canceled they have now offered to refund me the price difference as they are the same item. Had they did this in the first place instead of wasting my time repeatedly telling me they are different I wouldn't be giving them a negative review.

Against my better judgement have now accepted their offer.
Should the item, or credit not turn up in a reasonable time I will give more negative reviews.

Date of experience: January 4, 2018
Lily L. Gearbest Rep
over a year old

Dear Michael,

We are sorry for this inconvenience and empathize with your frustration.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Please feel free to contact us anytime and we will do our very best to assist you.

Best Regards
Gearbest Customer Service


Might as well shop on Ebay or Amazon
January 3, 2018
Previous review

They are a re-seller like Ebay or Amazon.
They have the same items listed multiply times at different prices.
Might as well be shopping on Ebay or Amazon.

Customer service responses are like auto generated responses that wont answer your question.

Date of experience: January 2, 2018
Poland
1 review
0 helpful votes
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High quality at low cost
January 6, 2018

I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.

Date of experience: January 4, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom