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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Amazing Products Fast Shipping And An Amazing Support (If something goes wrong or if you need any help!)
Most Amazing Website For WorldWide Purchases!
Gosto muito da loja Gearbest, é uma ótima loja os preços sempre são os menores do mercado, a loja conta uma equipe de primeira, bem atencioso e rápidos, nunca tive nenhum problema com a loja. Recomendo a loja 100% para todos!
Awful customer service.
So glad I paid using PayPal. Took me 3 months to get a refund for a faulty phone!
Took 2 months for the damn thing to arrive as well!
Ridiculous replies and so much frustration.
There are many other places you can purchase the same items!
AVOID at ALL COSTS!
Gearbest is the perfect shophing webside ever. Their prices are ver low and their products is perfect. Shoping on gear best is very simple and they have insurance they can give guarantee for their products
Gearbest is one of chinees web stores that I already buy something, but Gera best is the best! A lot of warehouses in europe hat can dramatically decrease shipping time. Good prices and a lot of different stuff! You can spend all of your free time looking fo something at gear best.
My order was well tracked, not too expensive with good customer help. Everything was that I've expected. Goods that I've bought was well packed.
Guys are doing great job!
For me the best and I will order next Time further. The Quality ist Perfect, and all kind of gadges and many more.
çok memnun kaldım arkadaşlar bu üründen herkese tavsiye ederim olduğu kadar olmadığı kadar ama bu fiyata bundan daha iyisini bulamazsınız ben aldım evde kullanıyorum çok işime yarıyor size de tavsiye ederim siz de satın alın kullanın hadi eyvallah
A great online store. Fast dispatch, good prices and discounts. Ordered a multimeter, and a month later got it. I recommend this online store.
I got GEAR BEST accidentally while searching my facebook. Some interesting items caught my attention. I tried several orders with different values and all satisfied with the orders. The items received are of good quality. Moreover, it is easy to solve any problems via its support center. I definitely will order more from GEAR BEST.
Very good website to do your shopping cheap and very fast on the delivery I bought and I will continue to buy
There were many transactions I made with Gearbest in the past. Never had any issues with them. Quality of products were always excellent, prices very good and the service responsive and kind. Fast shipment and good packaging. This time was no different. I will return to this shop for sure. And recommend it to anyone!
I was skeptical about ordering online, but ever since I found out about Gearbest I just can`t stop. Their prices are just outstanding, their catalogue is awesome you can get everything you need. And their customer support is the best around, instead of making you wait days like other sites you can get your question or issue fulfilled in a matter of hours, will surely order again as the quality on their products amazes me.
I've bought Alfawise S100 electric sonic toothbrush for about 16 USD. Quality is excellent - it's real sonic toothbrush with electromagnetic engine and oscillator made of metal (not plastic). Shipment was fast. I recommend
Já realizei diversas compras pela Gearbest e todas chegaram corretamente e dentro do prazo. Loja 100% Confiável!
"I have around 80 orders from gearbest until now.
At flash sales the prices are really good.
The shipping times depends from the shipping method but I can say that the shipping is quite fast.
Very important that I can pay with paypal and when I had a problem with the quality always I was offered an acceptable solution.
I will keep on buying from gearbest!"
Amazing store, very good prices, support that really meets customer needs and appliances with great quality. The ideal store for those who want to make secure purchases with a fair price and great quality.
I have found that many items are cheapest on gearbest, and many prices can be reduced further with use of GB points. They offer few methods of shipping, including free of charge or courier. You can pay with paypal which is most secure option nowadays. I bought sonic toothbrush about 30% cheaper than other e-shops. I recommend this site, i use it frequently as it offers best deals. Be sure to check their flash sales and coupon offers!
They can have the exact same item listed 3 times at 3 different prices. So you might as well be shopping on E-bay or Amazon.
I pointed out they had the same product I purchased listed for 2 different prices and provided them with links to the 2 product pages and asked why and requested the order be canceled.
I was told they are different products with different descriptions and they provided me with the details of the 2 items and the links to the pages I had already provided them. I asked the order be canceled again.
They again sent me another response telling me they are different products as they have different descriptions.
In frustration I pointed out to them that it is a "brand" and "model number" so they are the same item regardless of what price or what description they give it and for the 3rd time asked for my order to be canceled.
After waiting a week for my order to be canceled they have now offered to refund me the price difference as they are the same item. Had they did this in the first place instead of wasting my time repeatedly telling me they are different I wouldn't be giving them a negative review.
Against my better judgement have now accepted their offer.
Should the item, or credit not turn up in a reasonable time I will give more negative reviews.
Dear Michael,
We are sorry for this inconvenience and empathize with your frustration.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Please feel free to contact us anytime and we will do our very best to assist you.
Best Regards
Gearbest Customer Service
They are a re-seller like Ebay or Amazon.
They have the same items listed multiply times at different prices.
Might as well be shopping on Ebay or Amazon.
Customer service responses are like auto generated responses that wont answer your question.
I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Abhi,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center