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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Wonderful
October 25, 2019

Best value for money products
Purchase **************015
Order Time: 08/09/2019 12:35:42
I've been shopping at this store for about 3 years now and I can only say it's amazing, it has a wide range of products with low prices, good quality and amazing functions, from technology to fashion, its shipping methods are crazy, in less than 2 weeks, your products usually come to Brazil for the most economical shipping option, the after sales service is also very good, fast and quality, they provide a solution to any problem that has occurred with the package, whether for damaged, lost product. Or defective, but this time I used it.

Date of experience: October 22, 2019
Poland
1 review
0 helpful votes
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Reliable shop with good prices
October 25, 2019

Good range of products, competetive prices, good quality products and fast shipment. Aftersales support very helpful. I fully recommend.

Date of experience: October 22, 2019
Italy
1 review
0 helpful votes
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Great deals, great prices
October 25, 2019

I can always find great deals. The one stop shop for all my Xiaomi purchases. If you, like me, are an European customer and your lucky to have the EU warehouse shipping available for your order the experience works like a charm.

Date of experience: October 22, 2019
Brazil
1 review
0 helpful votes
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Gearbest, the best experience!
October 25, 2019

I love buying at Gearbest! They have a great variety of products (especially electronics) for a very good price. The shipping of the product is usually very fast. The best is they are very attentive with the costumers and are always fast to answer my questions.

Date of experience: October 22, 2019
Peru
1 review
0 helpful votes
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Productos tal cual la descripción
October 25, 2019

Los productos son tal cual la descripción y la calidad descrita. Solo deberían apresurar el empaquetamiento y el envío del pedido.

Date of experience: October 21, 2019
Australia
1 review
0 helpful votes
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GearBest - Great Shop!
October 25, 2019

I finally took the plunge, believed all the good reviews I had read about GearBest and put in my order, payment by Paypal.
Everything went smoothly and I had my product in Germany 12 days after ordering. I used the EU priority service and didn't have to pay any customs duties or any other import taxes.
In conclusion, I was very happy and I can heartily recommend GearBest and will definitely order from them again in the near future.

Date of experience: October 21, 2019
Brazil
1 review
0 helpful votes
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A Gearbest foi bem atenciosa
October 25, 2019

A Gearbest foi bem atenciosa, responderam minha duvidas rápido e me ajudaram bastante. Muito satisfeito e recomendo bastante.

Date of experience: October 21, 2019
Israel
1 review
0 helpful votes
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Amazing service
October 24, 2019

Wow, the service is great.
Although online shopping is nice, it never feels secure due to frauds or wrong order.
Gearbest never disappoints me, and while I had issue with part of product, they credit me back and game me extra credit for the problem I encountered.
I am going on and making more nice shopping for me and the family from them, without worries.
Thank Gearbest, you are the best.

Date of experience: October 21, 2019
North Carolina
2 reviews
1 helpful vote
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Gearbest worked with me on an issue with an MPOW product. MPOW Disbanded support on a product which rendered it unusable. Gearbest made good on my purchases. STAY AWAY FROM MPOW. Purchase from Gearbest. They stand behind there sales

Date of experience: October 21, 2019
Lily L. Gearbest Rep
over a year old

Dear Stan,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with 45 days money back guarantee and have 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

R191007000057 is not the correct order number.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Trustpilot.com".

Thank you,

Gearbest Customer Service Center

Spain
1 review
0 helpful votes
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Excellent for my phone to use on my car. The delivery was fast and a good seller. The item its easy to use and adapt correctly in my citroen c4.
I bought it on a flash sale so the price was fantastic. I think i will bought more items of gocomma

Date of experience: October 21, 2019
Algeria
2 reviews
4 helpful votes
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Gearbest order shipment
October 26, 2019
Updated review

Gearbest develops its work in shipping always, to receive your orders in time and at a reasonable price, and in good condition. And there is always flash sales and discounts to give you best price try it now it's the best for you.

Date of experience: October 20, 2019

Gearbest is the best
June 4, 2019
Previous review

1- Gearbest have a good products and good price for everyone.
2- They have a fast shipping, not 60 days!? It's from 3-7 and 15-25 days Max 30 days.
3- Customer service agents solve your problems immediately, or in 24 hours.

Date of experience: June 1, 2019
Brazil
1 review
0 helpful votes
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The best shop for shopping
October 23, 2019

I always bought products at Gearbest and never had problems, a very good store and always provides the best service to its customers.

Date of experience: October 20, 2019
Poland
1 review
0 helpful votes
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Excellent Service
October 23, 2019

GearBest.com is one of the best shopping websites. They ship very fast, worldwide, packages are well secured. Their customer service is awesome and will solve all problems. I recommend

Date of experience: October 20, 2019
BA
1 review
0 helpful votes
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Gearbest - a great site for shopping
October 22, 2019

My experience with Gearbest is very satisfactory, due the variety of offered products, great prices, regular deals and discounts, fast shipping and excellent customer service. I would sincerely recommend shopping on Gearbest for an excellent shopping experience.

Date of experience: October 19, 2019
Portugal
1 review
0 helpful votes
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Best Online Store
October 22, 2019

For me, GearBest is the best online shop.
Not only because of the extensive selection of brands and goods, or the great prices that you don't find elsewhere, but especially because of the attention and follow-up after the sales. Any doubts or questions that I may have, there's someone dedicated to answer them immediatly and make sure that you get the best service possible.
GearBest has the Best Goods -> Best prices -> Best Support -> Best Online Store

Date of experience: October 19, 2019
Luxembourg
1 review
0 helpful votes
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This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.

Update: After 5 days after I wrote this review my support ticket at Gearbest was reviewed by Lillian at customer support, who resolved the issue and provided me with a refund. I've updated my review to include this update and upgraded the overall rating from 1 star to 3 stars, as I am now satisfied with the outcome. It took some persistence but in the end, fairness prevailed. Thanks, Lillian.

Date of experience: October 19, 2019
Lily L. Gearbest Rep
over a year old

Dear M G.,

Thank you for placing an order with us.
We are sorry to hear that.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

India
1 review
0 helpful votes
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Good international e-commerce website
October 22, 2019

I bought electronics product via Gearbest which were not available in my country.

Date of experience: October 19, 2019
Brazil
1 review
0 helpful votes
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Very good store!
October 22, 2019

I look very much in stores for the products I like. I've done some shopping at Gearbest and I don't regret it. The store offers unique payment opportunity for buyers from Brazil. I look forward to new product promotions to make new purchases.

Date of experience: October 18, 2019
RU
1 review
0 helpful votes
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Great online store!
October 21, 2019

I bought a lot of different things here, there were no problems.

Date of experience: October 18, 2019
RU
1 review
0 helpful votes
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Excellent shop
October 21, 2019

"I ordered headphones from this store. I liked the online store very much. Firstly, very low prices. Secondly, fast delivery of goods. Headphones came quickly. The headphones turned out to be of very high quality. My order number is W**************"

Date of experience: October 18, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom