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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Best value for money products
Purchase **************015
Order Time: 08/09/2019 12:35:42
I've been shopping at this store for about 3 years now and I can only say it's amazing, it has a wide range of products with low prices, good quality and amazing functions, from technology to fashion, its shipping methods are crazy, in less than 2 weeks, your products usually come to Brazil for the most economical shipping option, the after sales service is also very good, fast and quality, they provide a solution to any problem that has occurred with the package, whether for damaged, lost product. Or defective, but this time I used it.
Good range of products, competetive prices, good quality products and fast shipment. Aftersales support very helpful. I fully recommend.
I can always find great deals. The one stop shop for all my Xiaomi purchases. If you, like me, are an European customer and your lucky to have the EU warehouse shipping available for your order the experience works like a charm.
I love buying at Gearbest! They have a great variety of products (especially electronics) for a very good price. The shipping of the product is usually very fast. The best is they are very attentive with the costumers and are always fast to answer my questions.
Los productos son tal cual la descripción y la calidad descrita. Solo deberían apresurar el empaquetamiento y el envío del pedido.
I finally took the plunge, believed all the good reviews I had read about GearBest and put in my order, payment by Paypal.
Everything went smoothly and I had my product in Germany 12 days after ordering. I used the EU priority service and didn't have to pay any customs duties or any other import taxes.
In conclusion, I was very happy and I can heartily recommend GearBest and will definitely order from them again in the near future.
A Gearbest foi bem atenciosa, responderam minha duvidas rápido e me ajudaram bastante. Muito satisfeito e recomendo bastante.
Wow, the service is great.
Although online shopping is nice, it never feels secure due to frauds or wrong order.
Gearbest never disappoints me, and while I had issue with part of product, they credit me back and game me extra credit for the problem I encountered.
I am going on and making more nice shopping for me and the family from them, without worries.
Thank Gearbest, you are the best.
Gearbest worked with me on an issue with an MPOW product. MPOW Disbanded support on a product which rendered it unusable. Gearbest made good on my purchases. STAY AWAY FROM MPOW. Purchase from Gearbest. They stand behind there sales
Excellent for my phone to use on my car. The delivery was fast and a good seller. The item its easy to use and adapt correctly in my citroen c4.
I bought it on a flash sale so the price was fantastic. I think i will bought more items of gocomma
Gearbest develops its work in shipping always, to receive your orders in time and at a reasonable price, and in good condition. And there is always flash sales and discounts to give you best price try it now it's the best for you.
1- Gearbest have a good products and good price for everyone.
2- They have a fast shipping, not 60 days!? It's from 3-7 and 15-25 days Max 30 days.
3- Customer service agents solve your problems immediately, or in 24 hours.
I always bought products at Gearbest and never had problems, a very good store and always provides the best service to its customers.
GearBest.com is one of the best shopping websites. They ship very fast, worldwide, packages are well secured. Their customer service is awesome and will solve all problems. I recommend
My experience with Gearbest is very satisfactory, due the variety of offered products, great prices, regular deals and discounts, fast shipping and excellent customer service. I would sincerely recommend shopping on Gearbest for an excellent shopping experience.
For me, GearBest is the best online shop.
Not only because of the extensive selection of brands and goods, or the great prices that you don't find elsewhere, but especially because of the attention and follow-up after the sales. Any doubts or questions that I may have, there's someone dedicated to answer them immediatly and make sure that you get the best service possible.
GearBest has the Best Goods -> Best prices -> Best Support -> Best Online Store
This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.
Update: After 5 days after I wrote this review my support ticket at Gearbest was reviewed by Lillian at customer support, who resolved the issue and provided me with a refund. I've updated my review to include this update and upgraded the overall rating from 1 star to 3 stars, as I am now satisfied with the outcome. It took some persistence but in the end, fairness prevailed. Thanks, Lillian.
Dear M G.,
Thank you for placing an order with us.
We are sorry to hear that.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center
I bought electronics product via Gearbest which were not available in my country.
I look very much in stores for the products I like. I've done some shopping at Gearbest and I don't regret it. The store offers unique payment opportunity for buyers from Brazil. I look forward to new product promotions to make new purchases.
"I ordered headphones from this store. I liked the online store very much. Firstly, very low prices. Secondly, fast delivery of goods. Headphones came quickly. The headphones turned out to be of very high quality. My order number is W**************"
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Stan,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
R191007000057 is not the correct order number.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Trustpilot.com".
Thank you,
Gearbest Customer Service Center