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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I'II will never stop buying at this great store, for the delivery service and for the good promotion and price, Congratulations gearbest.
Without a doubt one of the best online stores worldwide, I loved the prices, security and great service. And what sets it apart from any website is accepting cards of almost all kinds. Finally great store, great service I have nothing to complain about.
Quick and free delivery, great support, very good quality.
I love it.
My order: W**************
I bought it on promotions, which are very many in this store.
Local warehauses are also a very good proposition for people who are in a hurry.
5/5 stars I strongly recommend i
I bought a action camera (Furibee H9R)
%50 discounted this really good
Cargo came fast
I put the camera on the helmet and use it without problems
I advise
Todos os meus pedidos que fiz ate hoje chegaram todos sem nenhum problema, todos em ordem, e enviados dentro do prazo.
Otima loja pra quem procura compras pela internet;
The gearbest offers from simple to more electronic products of great quality, I have already acquired several products for personal use, resale and even smartphone and I have no complaints to make, the prices are excellent and the service is very satisfactory, besides the quality of the products. Great store
Excellent customer satisfaction, fast shipping and reliable shopping site.
Disposable fiyata sells high quality products. I have been very satisfied with all of the many purchases I made through gearless. I have been very successful in cargoing and fast delivery.
They bring technological tools and equipments to consumers with very reasonable prices. The latest smart wristband cord I bought was of high quality, stainless steel. It had a very nice black color. It had an adjustable length cord. It fit comfortably in the MI band 2. It could be easily removed and attached. Thanks to its smooth structure, my knee easily seated and looked very useful.
I bought very hardcreated urban backpack. Price chep. Recommend! Delivery about 34 days. Package is strongly equiped.
Melhor Loja para comprar. Recebi rápido meus pacotes super recomendo. Produtos de ótima qualidade recomendo
My experience with gearbest is positive. I ordered Xiaomi Redmi Note 4 (second time) in this shop and completly satisfied with its service. I never had any complaints about the quality of the goods received. My purchases were shipped in 1-2 days after payment. Fast delivery (3 weeks to my post office). You can get a 30 percent discount using points, as result, a had lowerest price in comparison with all other resellers. My recommendations!
Gearbest is one of the best online shop. Already bought several products and everything went excellent, especially the care they have for the customers. Support is very kind and helpful.
Очень часто покупаю в интернет-магазине Gearbest. Очень доволен ассортиментом товаров. Покупаю как мелкие бытовые товары, так и электронику, и детские товары и игрушки и много прочего. Так же приятны частые акции, скидки. Отправка и доставка быстрая, не получил еще ни одного поврежденного товара. Служба поддержки реагирует оперативно. Буду продолжать покупать в этом магазине, что и всем рекомендую.
The goods and the delivery time are good. The prices are excellent, which is why I often order from gearbest. The customer service is always ready to help and usually answers very quickly. I can recommend gearbest with best conscience.
Got my order faster than from most aliexpress shops (total time spent 25 days is really fast delivery to Ukraine). Really faster because most orders I used to get from aliexpress in 30-40 days. Also very satisfied with discount system of gearbest, you can cut the price by several dollars and it motivates to buy again and again:)
Really good website for phones and home electronics.
Highly recommended!
I am very pleased with everything from gearless to ten very good quality products are also very good quality I would recommend both cargo very fast usually coupons have the inidirms my rating 5 stars
I recommend this store because it has very low prices, the products are of high quality.
The parcel runs quickly and without any problems
The best store!
Dec 02,2017 05:16:20 AMOrder number: W**************
Kornel Respander
I was heaving a great experience with Gearbest/ Shipping was fast and the communication with customer service was fast and solve my problems.
No problem with my orders on Gearbest. Good and cool stuffs, good prices, I'm fully satisfied! Paypal is ok, customer service is friendly. Nothing bad to say, I recommend!
In my country a xiaomi phone cost 259, thanks to Gearbest I spent only 140. I have to say that I am very happy about this! But I have bought a lot of other thing on this shop.
I compared it (prices, support and quality products) with the others and I think that it is one of the best shop,
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

