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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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He comprado una gran variedad de artículos en www.GearBest.com entre los que se encuentran cámaras IP, sistemas de alarma automatizados y celulares, el ultimo pedido que he realizado es Order number: WB**************.
He recibido todos mis pedidos en excelente estado, todos nuevos con perfecto embalaje y sin problema alguno. El sitio web funciona muy bien, el support center es perfecto, los agentes de soporte son muy amables y resuelven todas las preguntas enviadas.
GearBest es sin duda una de las mejores tiendas en linea, totalmente recomendable! Saludos desde León Gto. México.
I bought a military type jacket, it arrived in prefect conditions, jacket better than the discretion, I am very satisfied with the purchases in the gearbest.
Order number: W**************
Very good store with very quality products... is one of the cheapest we can find online
I recommend your purchases...
At the moment when my experience with Gearbest was great, I bought a MiBand 2, it arrived very fast after dispatching the product, 34 days.
For an order that came from China to Brazil is excellent, in the questions of pre-sale, I was well attended, I took all my doubts, doubts during the delivery of the package, were very well answered and the request arrived perfect, soon I I do a review of SmartBand, which I particularly liked, and I already bought more stuff there, as soon as they arrive, I share my experience with you
Translated from Portuguese to English by Google translate
I like so much buying on Gearbest.com.
There are a lot of products with the lowest price. When I buy there I can't worry that my order won't be dispatch or I don't get tracking number. You can pay by PayPal - and you get 100 % safe payment.
Fast dispatch and great customer service!
STORE TRULY RECOMMENDED BY ME!
In December, I ordered a phone there. He reached me by courier. In addition to the magazine located in Europe, so I did not have to worry about additional fees.
Xiaomi Mi Max 2 was a great choice, I love this phone!
Certainly I will order something more than once!
I came in 13 days very beautifully packaged gearbest shuan online shop made single site
Do not try other sites solved every problem thanks
The product is medium quality but it does work. The record was nice enough when the light was on
I am really, really satisfied. I usually buy consumer electronics and gadgets and everything works great. I live in Malta and even the post here is slow whenever I buy something from gearbest arrive here more than fast. I would recommend gearbest to everybody since they are great with prices and delivery. On a mether of customer support, they are always ready to help with customs process and everything.
This is my personal opinion - Gearbest make it hard to buy anywhere else. All the items are in lowest price range (of the shops i used to use) and their aftersales program are the best of all the others shops. In case of ANY kind of trobule, i always end up satisfied more than i can imagine. My last order - sonic toothbrush - was real dealbreaker and i get it with really low price (for the REAL sonic toothbrushes).
I bought a 8.5 inch Digital Graphic Tablet, which is very great and useful. I thought it is just a toy, but i can use it making notes during university classes. It arrived in 3 weeks, will definately buy another one for my little niece, who can make nice drawings with it.
Recently i bought Xiaomi Piston Fresh Version from gearbest. I got it in about two weeks(comparatively fast). I am generally satisfied with the product, everything is just like in the description, no surprises besides the quality of service. The thing is i am very
Demanding customer but gearbest was able to resolve all my complients very fast and i can definatly recomend this store.
A very nice and well made site, trustworthy and great comunication!
They dispatch the oders as soons as possible when your payment is comfirmed wich is very possitive.The specific item i bought arrived withnin a month with very carfull and good packaging!
My orders from Gearbest have always been well packed and received very quickly. Also tracking is a great plus to see the process of delivery. Selection on the website is beyond expectations and I have found many useful gadgets from the other segments as well. Mostly I order phone gadgets but recently I have widen my orders because the offering is very wide.
Recently I needed to buy an action camera. I was looking for an inexpensive but very high-quality product. I heard that there is such a store gearbest.com. When I started looking for goods in the store, I was pleasantly surprised by the variety of choices. Finally I decided and bought the camera at a very low price but very good quality. Very quickly sent and for free. It is very good that there are customer testimonials that allows you to know well about the product. It's good that there is such a store. I myself from Ukraine, received the parcel in 10 days. It's very fast.
Заказываю уже второй телефон в интернет магазине Gearbest. Отправили посылку очень быстро. Срок доставки 20 дней. Принесли домой, по адресу. Могу порекомендовать этот магазин. Буду заказывать здесь ещё много товаров.
The order which I received is awesome, it fullfilths my expectations, also fast shipping.
Just perfect.
Per i miei acquisti online Gearbest è il mio punto di riferimento. Ho acquistato vari prodotti e non ho mai avuto problemi. Il servizio clienti ha risposto sempre in modo veloce e gentile alle varie richieste fatte. Consiglio vivamente lo shopping in Gearbest!
I bought a Xiaomi Redmi Note 4 phone at a really incredible price, it has taken a while to arrive, but it has arrived. The transport company has had problems, but in the end it has arrived perfect. Very happy.
I have ordered the ZTE Axon 7 smartphone in GearBest online store. Upon purchase I have applied the special coupon to receiving a discount (which the GearBest often gives out to the buyers) the price went beyond only $230. For delivery of the order I have used mail about tracking of a parcel. The goods have come in 3 weeks to integrities, completely sealed in an original packing. The quality is excellent, I will especially allocate: sound, screen, photoopportunities and presence of NFC at phone. Also for purchase to me have added bonuses which can be used as a discount for the following purchase. I recommend GearBest online store for purchases!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

