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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Adal V.
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He comprado una gran variedad de artículos en www.GearBest.com entre los que se encuentran cámaras IP, sistemas de alarma automatizados y celulares, el ultimo pedido que he realizado es Order number: WB**************.

He recibido todos mis pedidos en excelente estado, todos nuevos con perfecto embalaje y sin problema alguno. El sitio web funciona muy bien, el support center es perfecto, los agentes de soporte son muy amables y resuelven todas las preguntas enviadas.

GearBest es sin duda una de las mejores tiendas en linea, totalmente recomendable! Saludos desde León Gto. México.

Date of experience: January 7, 2018
Morocco
1 review
0 helpful votes
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Very nice
January 8, 2018

I have purchased from Gearbest several products and I liked the support and quality of products
And the price is too low.

Date of experience: January 7, 2018
Portugal
1 review
0 helpful votes
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Outdoor Jacket
January 8, 2018

I bought a military type jacket, it arrived in prefect conditions, jacket better than the discretion, I am very satisfied with the purchases in the gearbest.
Order number: W**************

Date of experience: January 7, 2018
Portugal
1 review
0 helpful votes
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Very good store with very quality products... is one of the cheapest we can find online
I recommend your purchases...

Date of experience: January 7, 2018
Brazil
1 review
0 helpful votes
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At the moment when my experience with Gearbest was great, I bought a MiBand 2, it arrived very fast after dispatching the product, 34 days.
For an order that came from China to Brazil is excellent, in the questions of pre-sale, I was well attended, I took all my doubts, doubts during the delivery of the package, were very well answered and the request arrived perfect, soon I I do a review of SmartBand, which I particularly liked, and I already bought more stuff there, as soon as they arrive, I share my experience with you

Translated from Portuguese to English by Google translate

Date of experience: January 7, 2018
Poland
1 review
0 helpful votes
Follow Jakub W.
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I like so much buying on Gearbest.com.

There are a lot of products with the lowest price. When I buy there I can't worry that my order won't be dispatch or I don't get tracking number. You can pay by PayPal - and you get 100 % safe payment.

Fast dispatch and great customer service!

STORE TRULY RECOMMENDED BY ME!

Date of experience: January 7, 2018
Poland
1 review
0 helpful votes
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In December, I ordered a phone there. He reached me by courier. In addition to the magazine located in Europe, so I did not have to worry about additional fees.
Xiaomi Mi Max 2 was a great choice, I love this phone!

Certainly I will order something more than once!

Date of experience: January 7, 2018
Turkiye
1 review
0 helpful votes
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I came in 13 days very beautifully packaged gearbest shuan online shop made single site

Do not try other sites solved every problem thanks

The product is medium quality but it does work. The record was nice enough when the light was on

Date of experience: January 7, 2018
Malta
1 review
0 helpful votes
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Excellent online store!
January 8, 2018

I am really, really satisfied. I usually buy consumer electronics and gadgets and everything works great. I live in Malta and even the post here is slow whenever I buy something from gearbest arrive here more than fast. I would recommend gearbest to everybody since they are great with prices and delivery. On a mether of customer support, they are always ready to help with customs process and everything.

Date of experience: January 7, 2018
Poland
1 review
0 helpful votes
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Kings of Buisness
January 8, 2018

This is my personal opinion - Gearbest make it hard to buy anywhere else. All the items are in lowest price range (of the shops i used to use) and their aftersales program are the best of all the others shops. In case of ANY kind of trobule, i always end up satisfied more than i can imagine. My last order - sonic toothbrush - was real dealbreaker and i get it with really low price (for the REAL sonic toothbrushes).

Date of experience: January 7, 2018
Hungary
1 review
0 helpful votes
Follow Zsolt K.
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I bought a 8.5 inch Digital Graphic Tablet, which is very great and useful. I thought it is just a toy, but i can use it making notes during university classes. It arrived in 3 weeks, will definately buy another one for my little niece, who can make nice drawings with it.

Date of experience: January 7, 2018
Ukraine
1 review
0 helpful votes
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Recently i bought Xiaomi Piston Fresh Version from gearbest. I got it in about two weeks(comparatively fast). I am generally satisfied with the product, everything is just like in the description, no surprises besides the quality of service. The thing is i am very
Demanding customer but gearbest was able to resolve all my complients very fast and i can definatly recomend this store.

Date of experience: January 7, 2018
Greece
1 review
0 helpful votes
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A very nice and well made site, trustworthy and great comunication!
They dispatch the oders as soons as possible when your payment is comfirmed wich is very possitive.The specific item i bought arrived withnin a month with very carfull and good packaging!

Date of experience: January 7, 2018
Finland
1 review
0 helpful votes
Follow Teemu H.
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My orders from Gearbest have always been well packed and received very quickly. Also tracking is a great plus to see the process of delivery. Selection on the website is beyond expectations and I have found many useful gadgets from the other segments as well. Mostly I order phone gadgets but recently I have widen my orders because the offering is very wide.

Date of experience: January 7, 2018
Washington
1 review
0 helpful votes
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Simply great shop
January 8, 2018

Recently I needed to buy an action camera. I was looking for an inexpensive but very high-quality product. I heard that there is such a store gearbest.com. When I started looking for goods in the store, I was pleasantly surprised by the variety of choices. Finally I decided and bought the camera at a very low price but very good quality. Very quickly sent and for free. It is very good that there are customer testimonials that allows you to know well about the product. It's good that there is such a store. I myself from Ukraine, received the parcel in 10 days. It's very fast.

Date of experience: January 7, 2018
Germany
1 review
0 helpful votes
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Xiaomi Redmi Note 4X
January 8, 2018

Заказываю уже второй телефон в интернет магазине Gearbest. Отправили посылку очень быстро. Срок доставки 20 дней. Принесли домой, по адресу. Могу порекомендовать этот магазин. Буду заказывать здесь ещё много товаров.

Date of experience: January 7, 2018
Slovakia
1 review
0 helpful votes
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Gearbest review
January 8, 2018

The order which I received is awesome, it fullfilths my expectations, also fast shipping.

Just perfect.

Date of experience: January 7, 2018
Italy
1 review
0 helpful votes
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Per i miei acquisti online Gearbest è il mio punto di riferimento. Ho acquistato vari prodotti e non ho mai avuto problemi. Il servizio clienti ha risposto sempre in modo veloce e gentile alle varie richieste fatte. Consiglio vivamente lo shopping in Gearbest!

Date of experience: January 7, 2018
Spain
1 review
0 helpful votes
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I bought a Xiaomi Redmi Note 4 phone at a really incredible price, it has taken a while to arrive, but it has arrived. The transport company has had problems, but in the end it has arrived perfect. Very happy.

Date of experience: January 7, 2018
RU
1 review
1 helpful vote
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I have ordered the ZTE Axon 7 smartphone in GearBest online store. Upon purchase I have applied the special coupon to receiving a discount (which the GearBest often gives out to the buyers) the price went beyond only $230. For delivery of the order I have used mail about tracking of a parcel. The goods have come in 3 weeks to integrities, completely sealed in an original packing. The quality is excellent, I will especially allocate: sound, screen, photoopportunities and presence of NFC at phone. Also for purchase to me have added bonuses which can be used as a discount for the following purchase. I recommend GearBest online store for purchases!

Date of experience: January 7, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom