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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Ekrem S.
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GB birçok ürün satın aldım ve hepsinden çok memnunum. Uygun fiyatları ve güvenirliliği benim alışveriş yapma nedenim. Alışveriş sonrası gelen GB puanları çok işime yaradı. Müşteri hizmetleri ile iletişim kurmak çok kolay ve çabucak geri dönüş yapıyorlar. Genellikle elektronik ürünler alıyorum ve çok memnunum. GB ailesine teşekkürler.

Date of experience: January 10, 2018
Poland
1 review
0 helpful votes
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Xiaomi Mi band 2
January 11, 2018

I'm very satisfied with that purchase on GearBest. That is excatly what I needed. Process of purchase that band was easy and lovely

Date of experience: January 9, 2018
Poland
1 review
0 helpful votes
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I buy only on Gearbest
January 11, 2018

I m very satisfied in shopping on this site. Everything is top quality and the prices are resonable. Support works as well, when you have questions - they ansqwear you very quickly. I m sure that i will shop here often :)

Date of experience: January 9, 2018
RU
1 review
0 helpful votes
Follow Aleksandr A.
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Делал уже несколько заказов, все просто замечательно. Один раз была проблема с почтой России - посылка просто потерялась в России, но Gearbest заново отправил, но уже сторонней фирмой доставки, чем очень порадовали. Ассортимент товара огромный, найдется все и для всех, учитывая, что это не барахолка, а полноценный магазин - просто супер!

Date of experience: January 9, 2018
India
1 review
0 helpful votes
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Amazing store
January 11, 2018

If you are looking for gadgets with reasonable price. Look no further, THIS IS YOUR DESTINATION. Their customer service is superb.

Date of experience: January 9, 2018
Mexico
1 review
0 helpful votes
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Awesome shopping experience
January 11, 2018

Great deals and promos. The have lots of ways to give you gb points which can be used for shopping. Thier costumer service is very kind and effective, they care to give you the best shopping experience and helping you with any issue, doubt or question you may have. Several payment options to choose from and the product catalog is very large. In overall is very safe and reliable online store you can trust.

Date of experience: January 9, 2018
Ireland
1 review
1 helpful vote
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I bought two Doogee BL7000 phones in November. The order was stuck on 'processing' for weeks. It was only when I contacted Gearbest that they told me the particular phone (BL7000) wasn't currently in stock (thanks for letting me know Gearbest >.>). They gave me the option to wait until it came back in stock, or exchange it for another.
I chose to wait.

The Doogee BL7000 came back in stock, so I asked them to send them to me. They said they would, and would send me an invoice for the difference (even though I already paid in full for the two BL7000s when I made the order in November).

The invoice arrived and it was almost the cost of the original payment - the BL7000 had since gone up in price significantly and they were trying to charge me for the new price instead of accepting the original price I paid, with them pretending that the phone I'm asking for is a different phone, even though it's the same brand, same model & colour and exact same specs.

I've been in contact with their customer service for about a month, trying to reason with them that since the phone that's now in stock is the exact same Doogee BL7000 that I initially ordered and paid for, they should honour the order I placed.

The customer service representative has been extremely unhelpful and has often outright ignored what I've said in my replies, probably because that'd mean they'd have to admit that it's the same phone I'm asking for.

So not only did they waste my time by failing to inform me initially, but they're now trying to weasel their way out of honouring the original price of the phone. Totally dishonest of them.
I can't remember the last time I've had such a bad experience with an online retailer, and it still hasn't been resolved six weeks later!

If you're only looking for cheap stuff then they're not too bad, but if you want to guarantee getting anything valuable, I would strongly advise against using Gearbest.

Date of experience: January 9, 2018
Lily L. Gearbest Rep
over a year old

Dear Kevin,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Khalid B.
Morocco
1 review
3 helpful votes
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I'm really glad GearBest is delivering to Morocco, it provides consumers access to items otherwise not available at a good price. For lower valued items I use free delivery, and for higher value items I pay extra for a recognised delivery partner. I've been shopping with them for over a year now on a regular basis and personally have had a great experience.
I recommend this store to people who value their time and money.

Date of experience: January 9, 2018
Germany
1 review
0 helpful votes
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Best Shopping
January 10, 2018

Bought the Uwell Crown III at gearbest. Fast delivery and original goods. Great service and top support

Date of experience: January 9, 2018
Turkiye
1 review
0 helpful votes
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Muhteşem
January 10, 2018

Çinden alışverişlerimde her zaman ilk tercihim. Orjinal ürün, hızlı sipariş, satış sonrası hizmet hepsi a kalite. 1 numaralı alışveriş sitesi

Date of experience: January 9, 2018
Morocco
1 review
0 helpful votes
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My experience with gearbest
January 11, 2018

Good website with reasonable price and very quick support, i purchased several time from it.
I heighly recommend it to everyone

Date of experience: January 9, 2018
Spain
1 review
0 helpful votes
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Excelente tienda todo un acierto comprar en esta tienda me encanto la rapidez de su procesado de pedidos y el envió del mismo

Date of experience: January 9, 2018
RU
1 review
0 helpful votes
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Some months I shop in this store, earlier all my purchases made elsewhere. Shop completely satisfied with the quality of goods, price, a choice of different shipping methods. Can pay in different ways.
There are constant promotions, sales and coupons.
I recommend all friends shop GearBest.
Vladimir, Russia

Date of experience: January 9, 2018
Poland
1 review
0 helpful votes
Follow Leszek P.
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This was my first purchase at GearBest. I bought a DJI Mavic Pro Combo drone at a great price with shipping from EU Warehouse. Despite the holiday period, the parcel arrived very fast. It was well secured, the box as well as the drone itself in an intact new condition. I am very happy and I can recommend shopping at GearBest.
PS - Mavic Pro is amazing :)

Date of experience: January 9, 2018
South Africa
1 review
0 helpful votes
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Gearbest in my heart
January 10, 2018

I have found my purchase experience to be something that is very special. I have bought from numerous online retailers and found that Gearbest actually has some of the best products and shipping options. I will definitely be buying from them again.

Date of experience: January 9, 2018
Brazil
1 review
0 helpful votes
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Great Service
January 10, 2018

The gearbest makes a good service, with fast attendants. Prices on GearBest are excellent, and in case you need a refund, the gearbest will give you, always going to buy with the gearbest, it's a great company. I had some problems at the time of my purchase but the gearbest solved my problems

Date of experience: January 9, 2018
Brazil
1 review
0 helpful votes
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Excellent product
January 10, 2018

Product of excellent quality, surprised me in all aspects, great cost benefit.
GEARBEST was not far behind, sent the product very well packaged, and with speed.
Very professional.

Date of experience: January 9, 2018
Missouri
1 review
1 helpful vote
Follow Pat S.
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Waiting since September for my order. Contacted customer service 4 times! How did those 5 star reviewers get their orders?

Date of experience: January 9, 2018
Lily L. Gearbest Rep
over a year old

Dear Pat,

Thank you for your review.

Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.

We have sent you a message regarding your issue in your account. Please reply to us there.

We hope you receive your items soon.

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
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Excelência
January 10, 2018

Já encomendei vários produtos de várias características e sempre fui recebido com surpresa pela boa qualidade que os produtos apresentam, sendo eles de custo relativamente baixo. É uma boa plataforma que nos permite encarar a tecnologia de uma forma positiva e a um nível de preço fantástico, sendo difícil outra empresa concorrer contra esta. É a plataforma virtual que me dá mais confiança, por isso mesmo já a recomendei a várias pessoas.

Date of experience: January 9, 2018
Brazil
1 review
0 helpful votes
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Gerabest the best!
January 10, 2018

I bought a OnePlus 5 and I am very satisfied with the purchase. I am completely satisfied with the service and Gearbest products. I would definitely recommend the store to a friend. The products are very well packaged and the store is concerned with detailing the products so that the customer is not mistaken when making their purchases.

Date of experience: January 9, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom