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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Original Xiaomi Mi WiFi Router 3G - This is the best purchase i have made and the deal was too good to be ignored. I got this for 26.99$ during the new year sale.
The shipping team did a great job. They delivered the package well before time.
They have a lot of products of great quality, the shipping was really fast and cheap. I'm so happy with this page cause you can find anything you want for less price. :)
Shopping at Gearbest.com is very convenient.
There is no problem finding the right product.
The site is very readable. The prices are very attractive.
I purchased the Tanix TX3 mini TV box. Fast delivery and excellent quality. No problem.
Ordered on 11/30/2017 received on 27.12.2017 by mail of Estonia. He liked boxing. It works well. New firmware are coming out. There is already a firmware with two OSes (android and libreelec.). You can also download the alexelec assembly from the sd card. Of course the stars from the sky do not have enough boxing, but it's much more convenient to watch movies through it than to connect the laptop to the TV. Its function performs completely. Interface in android in 720? Movies like in 1080. The 42 TV FHD is normal. It is not heated.
I bought a few things on the gearbox recently, the Xiaomi lamp. The shipment was very fast, the goods arrived in 5 days from the warehouse in the EU. I'm very happy. As for now, all purchases were successful. I really recommend.
Gearbest is a great shopping place.
The products are cheap, good quality and the delivery time is quite short, considering that the goods go through half the world. Now there is also the possibility of delivery from a warehouse from Europe.
I recommend it.
Sito affidabile e serio, ricco di tanti gadget e oggetti utili e innovativi, prezzi imbattibili e spedizioni celeri tranne nei periodi festivi (ma ritardi tempestivamente comunicati);)
Consiglio sinceramente l'acquisto con la spedizione italy express, quando possibile, non si pagano le spese doganali che altrimenti sopra i 20 euro in italia pesano molto.
Ringrazio Gearbest per il lavoro che ogni giorno svolge e per i momenti di felicita' che mi ha regalato.
Ordered there smart watch and was very satisfied with processing speed, delivery time and communication with the store
I recommend it to everyone
Gearbest firmasından wifi router 2 aldım oldukça uygun fiyata geldi. Sorunsuz hızlı teslimat. Teşekkürler Gearbest
Uygun fiyat, Hızlı kargo, Geniş ürün yelpazesi, global hizmet, satış sonrası destek. AAA+++ Best Shopping.
Compre un tv box de buena calidad en gearbest, a mi parecer la mejor tienda online,
Muy buenos precios y compras seguras y faciles
I lived in Montenegro 3 years and every deal was successful. Now I live in Ukraine and all the time make order just on gearbest because it more faster then another, and more better quality in products
A great online store. Very good support, all issues are solved quickly. Good selection of goods at great prices, great choice. I am pleased with it!
La atención del pedido es súper buena y las ofertas flash también. En este caso fue mucho mejor porque se usó un cupón de descuento especial!
Faz alguns meses que adquiro produtos por Gearbest e estou totalmente satisfeito. Os produtos chegam com uma qualidade esperada e sou plenamente atendido pela equipe de funcionários que me ajudam a esclarecer qualquer duvidas que surja.
I ordered these great products on november 27th and I got them in less than a month.
I have no complains about this site yet.
Great people and amazing community!
Good stuff for reasonable prices, fast shipping (about 2-3 weeks), good communication. Would buy something again. Recommend
I ordered a few products from there. Even it was in New Years time products delivered in a reasonable time. Packaging was good and product quality was surprisingly great. I am really happy with Gearbest and planning to shop from there more in future.
What I like about Gearbest and what distinguishes it from 'megasites' like eBay or Aliexpress is fine selection of products. Not only there are less products (complete garbage is filtered out), there is also only one seller for each.
I had some shipping issues with them prior, but all were swiftly solved by their customer support.
I have about six orders from this site and all came in the given period, the price was better than other sites I usually use for small gadgets. There are many little drones at great prices and there are spare parts for them as well. The shipping options depend on the item you are buying, for instance when I bought a table there was DHL as an option but on my other orders it was missing so I used Belgium post. Delivery for all items was in 2-3 weeks when it usually takes a month or more from other sellers.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

