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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I often buy from gearbest for the best prices, fast shipping and very good technical support. Advice gearbest for all orders from China
I bought earphones from this site. Very cheap and great product. I'm very happy with this purchase. I was able to use Paypal and I had many options about my order and how I wanted to be sent to me.
Serhat atik W**************
Gearbesti uzun zamandır kullanıyorum. Birçok şiparişim oldu. Şuana kadar hiçbir sorunla karşılaşmadım. İndirim zamanları ucuza birçok ürün aldım. Hepinize bu siteye tavsiye ederim. Şüpheniz olmadan alışveriş yapabilirsiniz. İyi alışverişler
I have been doing very well buying on gearbest.com, I have found good articles and prices, the shipping cost is good and the best thing is that you can pay part of the purchase with the points you earn on the page, personally I have gone good with my purchases and I recommend 100% gearbest, excellent!.
I buy a lot of time and I do not have what to complain about, quality products, excellent service, different payment forms, excellent after sales.
Note 1000.
Living in an ultra-peripheral region (Azores-Portugal) has its disadvantages when we want to buy that special item at an affordable price. Gearbest helps me do that. A wide range of items are available at an affordable price and the shopping experience is very pleasant. I definitely recommend GEARBEST for online purchases.
My experience in GearBest website was great, because there's so many excellent products at great value, not to mention the always Flash Sales, Daily Deals, Special occasions deals, etc.
The return policy, with no questions ask, it's great! I have already bought some products, but because I wasn't satisfied I did cancelled my order and GB refunded to my wallet and PayPal - Yes, they will ask you where you want the money to go to.
The only downfall is the time that the package take to arrive, but with free shipping and priority line this is not much a complain, only a great reason to buy from GearBest website!
I really recommend anyone who wants great products with great service (customers support is great!), to buy from GearBest. You'll not be disappointed!
I'm a regular customer at GearBest and have placed several orders with them. I'm very satisfied with the range of products they have at reasonable price. I must say they have a very user friendly website and Mobile App. The one thing that could have been better is the shipment time. For me (Nepal), it takes 3+ weeks. But nevertheless, I look forward to placing more orders in days to come :) I highly recommend it!
I've been on gearbest for several years now and I've only had positive experiences. I highly recommend using it.
Is one of the best online stores with frequent promotions and discounts, excellent product at an inexpensive price
I ordered a knife Ganzo G704 on 27/11/2017 I got it within 10 days. The package was well secured and I was very surprised that it arrived in Poland so quickly. The knife is very well made and sharp. This is not the first and last time I'm shopping at Gearbest. Packages always arrive and the store itself has very good prices. This is my private opinion about the store
Gearbest is my favourite gadget shop, very good range of products, always best deals. Chance to buy from overseas warehouses and their customer support is fantastic.
Gearbest has excellent customer service.
Very big variety of goods.
I am a fun of Xiaomi products and on GearBest.com I can find all I need.
Low prices for most of products, flash sales and discount coupons are also usefull.
Fast order processing. Very satisfied with deals.
Certainly, I recommend this store for everyone.
Ottimo shop compro su gearbest da molto tempo shop serio prezzi buoni molto consigliato assistenza sempre disponibile a risolvere gl ieventuali problemi
A very good store. I've been doing shopping for six months. There are never problems. Shipments arrive quickly, well packaged. Support works quickly, responds in max 24h. One of my recent purchases, LED Flashlight Convoy C8 arrived quickly, well packed. I highly recommend shopping at the GEARBEST store.
I bought several items from this seller and I can confirm that the parcels come quickly and the product is consistent with the description. I recommend buying electronics is definitely cheaper than eg AliExpress. Greetings
Good products and price. Nice experience. Fast delivery. Quality products. I love this shopping site.
Gearbest is one of the best chinese online stores, mainly because they accept PayPal unlike many other sites, and they offer the fastest shipping methods, which in my case is PostNL. Shipping usually takes 2 weeks, and that is perfectly acceptable, since you are getting the best prices.
I recently bought a action camera by xiaomi mijia and it is up to the mark. Gearbest sell products at reasonable price and in flash sale you can get product very cheap.
Gearbest has excellent customer service. I am very satisfied with the quality of the products, with the prices and shipment speed. Discount coupons are also a differential that I really like. Certainly, I recommend this store for everyone.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

