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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
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Impeccable service and great prices
January 14, 2018

I often buy from gearbest for the best prices, fast shipping and very good technical support. Advice gearbest for all orders from China

Date of experience: January 13, 2018
Greece
1 review
2 helpful votes
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Great product
January 14, 2018

I bought earphones from this site. Very cheap and great product. I'm very happy with this purchase. I was able to use Paypal and I had many options about my order and how I wanted to be sent to me.

Date of experience: January 13, 2018
Turkiye
1 review
1 helpful vote
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En iyi alışveriş sitem
January 14, 2018

Serhat atik W**************
Gearbesti uzun zamandır kullanıyorum. Birçok şiparişim oldu. Şuana kadar hiçbir sorunla karşılaşmadım. İndirim zamanları ucuza birçok ürün aldım. Hepinize bu siteye tavsiye ederim. Şüpheniz olmadan alışveriş yapabilirsiniz. İyi alışverişler

Date of experience: January 13, 2018
Mexico
1 review
1 helpful vote
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The best online shopping option!
January 14, 2018

I have been doing very well buying on gearbest.com, I have found good articles and prices, the shipping cost is good and the best thing is that you can pay part of the purchase with the points you earn on the page, personally I have gone good with my purchases and I recommend 100% gearbest, excellent!.

Date of experience: January 13, 2018
Brazil
1 review
1 helpful vote
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I buy a lot of time and I do not have what to complain about, quality products, excellent service, different payment forms, excellent after sales.
Note 1000.

Date of experience: January 13, 2018
Portugal
1 review
1 helpful vote
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Living in an ultra-peripheral region (Azores-Portugal) has its disadvantages when we want to buy that special item at an affordable price. Gearbest helps me do that. A wide range of items are available at an affordable price and the shopping experience is very pleasant. I definitely recommend GEARBEST for online purchases.

Date of experience: January 13, 2018
Portugal
1 review
1 helpful vote
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Great experience
January 14, 2018

My experience in GearBest website was great, because there's so many excellent products at great value, not to mention the always Flash Sales, Daily Deals, Special occasions deals, etc.
The return policy, with no questions ask, it's great! I have already bought some products, but because I wasn't satisfied I did cancelled my order and GB refunded to my wallet and PayPal - Yes, they will ask you where you want the money to go to.
The only downfall is the time that the package take to arrive, but with free shipping and priority line this is not much a complain, only a great reason to buy from GearBest website!
I really recommend anyone who wants great products with great service (customers support is great!), to buy from GearBest. You'll not be disappointed!

Date of experience: January 13, 2018
Nepal
1 review
2 helpful votes
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Nice online store!
January 14, 2018

I'm a regular customer at GearBest and have placed several orders with them. I'm very satisfied with the range of products they have at reasonable price. I must say they have a very user friendly website and Mobile App. The one thing that could have been better is the shipment time. For me (Nepal), it takes 3+ weeks. But nevertheless, I look forward to placing more orders in days to come :) I highly recommend it!

Date of experience: January 13, 2018
Italy
1 review
1 helpful vote
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Best buying experience
January 14, 2018

I've been on gearbest for several years now and I've only had positive experiences. I highly recommend using it.

Date of experience: January 13, 2018
RU
1 review
1 helpful vote
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Very good store
January 14, 2018

Is one of the best online stores with frequent promotions and discounts, excellent product at an inexpensive price

Date of experience: January 13, 2018
Poland
1 review
1 helpful vote
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I like shopping at Gearbest
January 14, 2018

I ordered a knife Ganzo G704 on 27/11/2017 I got it within 10 days. The package was well secured and I was very surprised that it arrived in Poland so quickly. The knife is very well made and sharp. This is not the first and last time I'm shopping at Gearbest. Packages always arrive and the store itself has very good prices. This is my private opinion about the store

Date of experience: January 13, 2018
Slovakia
1 review
1 helpful vote
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Gearbest is my favourite gadget shop, very good range of products, always best deals. Chance to buy from overseas warehouses and their customer support is fantastic.

Date of experience: January 13, 2018
Bulgaria
1 review
1 helpful vote
Follow Dmytro S.
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Gearbest has excellent customer service.
Very big variety of goods.
I am a fun of Xiaomi products and on GearBest.com I can find all I need.
Low prices for most of products, flash sales and discount coupons are also usefull.
Fast order processing. Very satisfied with deals.
Certainly, I recommend this store for everyone.

Date of experience: January 13, 2018
Italy
1 review
1 helpful vote
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Otitmo shop online
January 14, 2018

Ottimo shop compro su gearbest da molto tempo shop serio prezzi buoni molto consigliato assistenza sempre disponibile a risolvere gl ieventuali problemi

Date of experience: January 13, 2018
Poland
1 review
1 helpful vote
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Very good store
January 14, 2018

A very good store. I've been doing shopping for six months. There are never problems. Shipments arrive quickly, well packaged. Support works quickly, responds in max 24h. One of my recent purchases, LED Flashlight Convoy C8 arrived quickly, well packed. I highly recommend shopping at the GEARBEST store.

Date of experience: January 13, 2018
Poland
2 reviews
0 helpful votes
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GOOD SELLER
January 14, 2018

I bought several items from this seller and I can confirm that the parcels come quickly and the product is consistent with the description. I recommend buying electronics is definitely cheaper than eg AliExpress. Greetings

Date of experience: January 13, 2018
Romania
1 review
0 helpful votes
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Good experience
January 24, 2019

Good products and price. Nice experience. Fast delivery. Quality products. I love this shopping site.

Date of experience: January 13, 2018
Lithuania
1 review
0 helpful votes
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One of the better online stores
January 14, 2018

Gearbest is one of the best chinese online stores, mainly because they accept PayPal unlike many other sites, and they offer the fastest shipping methods, which in my case is PostNL. Shipping usually takes 2 weeks, and that is perfectly acceptable, since you are getting the best prices.

Date of experience: January 12, 2018
India
1 review
0 helpful votes
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I recently bought a action camera by xiaomi mijia and it is up to the mark. Gearbest sell products at reasonable price and in flash sale you can get product very cheap.

Date of experience: January 12, 2018
Brazil
1 review
1 helpful vote
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The best store
January 13, 2018

Gearbest has excellent customer service. I am very satisfied with the quality of the products, with the prices and shipment speed. Discount coupons are also a differential that I really like. Certainly, I recommend this store for everyone.

Date of experience: January 12, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom