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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought a cell phone and its accessories for a price that i would never buy here in Brazil. This is very very very good.
I ordered a mjx bugs3 drone and it was cheapest price that i found on the web. If you plan to buy something you must have a look at gearbest first.
I made several orders and never had any problems.
They respond quickly to our questions and resolve the issues.
I recommend.
I've made many orders in the last couple of months, cause they have the best prices and the fastest shipping, I'm very satisfied with them! You even can get free shipping too!
"I have ordered many thing from gearbest and got all of them... Prices are better from other sides... You can find a lot of discount coupons every day... follow the shop be sure you will find what you need..."
I was using another shop till I knew about Gearbest, now I changed my store to it. I bought a great 3D-Printer Anet A6, several vape-devices and many small stuff for home, everything came fast with tracking numbers and has a great quality! I like this shop, highly recommend to buy here!
Already not first time ordered in this shop. Treatment of orders takes place quickly, dispatch too. A commodity is quality and well packed. Some questions happen even if, then a shop goes to meet. All I recommend
I bought 2 items in the last 3 months and had the same issues!
1. They do not send the item, unless you log in again to "speed up' the order(!) where you just press a button! Why?
2. One of the items is a Xiaomi vacuum cleaner. After a month the order was not shipped yet!
3. I contacted then in the ridiculous and almost always not working ticket system. They said that the seller is going to contact me within 3-4 days. After 2 months today no one contacted me!
4. The item is still in China! After 3 months!
5. The support system either via the online tickets or Facebook or live chat is worthless! They are playing with your nerves and nothing is done with it. Also it looks like a page from the 1990's!
I AM NEVER BUYING AGAIN!
Last time I purchased Xiaomi Redmi 4. Good quality, the cheapest price I found on the web. The phone was well packed. There was a problem with shipping because of the X-mas time and Black Friday promotions, but I'm fully satisfied indeed.
I've bought a few items from Gearbest before. They always arrive on time. I love browsing their site for fun gadgets and cell phones. They have great deala. I love their flash sales
My experience on gearbest has been really good - I've started buying products for a year already and haven't had any issues so far. The products always arrive at my home - and every time I had any doubts or in need of assistance, the support staff solved my problems with haste. Also, the prices tend to be quite low when compared to these on my country. Recommended.
I got headphones from gearbest. It is arrived in 10 days from china to turkey. It was amazing experience.
I purchased a Lenovo P8 on singles day from Gearbest. It was meant for Christmas. I was a bit concerned if it will arrive till Christmas Eve. GB's Customer support is great, they made a good job and got the tablet in time. I got it on December 21.
My mom was very happy, it was her present! :)
I've ordered through gearbest a number of times. I had no problems. The store sends the products fast. Prices are very good and great customer service!
I bought a lot of stuff on this site, it's the best beacause the shipment is free but a little bit slow, if you don't immediatly need the product it's a great site for buy cheaper stuff than in stores
It's my best website i have bought more than 200 order, fast shopping, good support, big deals, good coupons...
I advice to bought from it.
Ottimo sito, in lingua inglese ma anche in lingua italiana, ottima anche la fruibilita con app funzionante sia su sistemi android che ios. Scegliendo inoltre la spedizione Italy express con un piccolo sovrapprezzo, che si azzera se si acquistano piu oggetti ovvero se il valore della merce risulta piu alto, la spedizione risulta estremamente rapida, massimo due settimane con provenienza dalla Cina e consegna con Corriere. ASSOLUTAMENTE CONSIGLIATO
I found this site back in September 2017. I purchased a drone. Arrived in two weeks with no problems. Ive since purchased around 21 orders, so thats over 40 items. Any time Ive received something damaged, small plastic parts (its a long trip) Ive been refunded twice what I paid store credit. Other options available. They have the best Prices, Quality, Service and Items anywhere.
I do the most part of my purchases trought the internet. When I think about buying something related with Electronic goods as gadgets, smartphones, and what ever you can imagine, in my mind always appears GearBest. From my point of view, GearBest is the most trustly asian online store, because everything is directly selled by them. Other markets as AliExpress or Banggood doesnt make me feel as secure as GB, where I spend bigger amounts of money without problem. The attention service works well (They should improve the ticket sistem), and If you have problems they usually solve everything easily as well they usually try to keep their customers happy with coupons, offers, discounts and promotions. The only disadvantage is the shipping time to Europe, always over 15-20 days. Aswell prices are unbeatable.
With the store GearBest a sign not so long ago, but in a short time I realized that this is one of the best online stores. I started my purchases with little things that would check the speed of delivery of packaging and support, everything turned out to be on top, very fast delivery and you can choose many ways and even without the track free shipping.
In general, now this is my favorite online store, I often catch coupons from forums and buy.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Perry,
Thank you for your comment.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details:
http://www.gearbest.com/about/warranty-and-return.html#item2.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center