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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Walide S.
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I bought a cell phone and its accessories for a price that i would never buy here in Brazil. This is very very very good.

Date of experience: January 15, 2018
Turkiye
1 review
1 helpful vote
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Thank you gearbest
January 16, 2018

I ordered a mjx bugs3 drone and it was cheapest price that i found on the web. If you plan to buy something you must have a look at gearbest first.

Date of experience: January 15, 2018
Portugal
1 review
1 helpful vote
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I recommend
January 16, 2018

I made several orders and never had any problems.
They respond quickly to our questions and resolve the issues.
I recommend.

Date of experience: January 15, 2018
Brazil
1 review
1 helpful vote
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Best store
January 16, 2018

I've made many orders in the last couple of months, cause they have the best prices and the fastest shipping, I'm very satisfied with them! You even can get free shipping too!

Date of experience: January 15, 2018
Turkiye
1 review
1 helpful vote
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Good store
January 16, 2018

"I have ordered many thing from gearbest and got all of them... Prices are better from other sides... You can find a lot of discount coupons every day... follow the shop be sure you will find what you need..."

Date of experience: January 15, 2018
Ukraine
1 review
1 helpful vote
Follow Sergii S.
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I was using another shop till I knew about Gearbest, now I changed my store to it. I bought a great 3D-Printer Anet A6, several vape-devices and many small stuff for home, everything came fast with tracking numbers and has a great quality! I like this shop, highly recommend to buy here!

Date of experience: January 15, 2018
Ukraine
1 review
1 helpful vote
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The Best Shopping
January 18, 2018

Already not first time ordered in this shop. Treatment of orders takes place quickly, dispatch too. A commodity is quality and well packed. Some questions happen even if, then a shop goes to meet. All I recommend

Date of experience: January 15, 2018
Greece
5 reviews
3 helpful votes
Follow Perry G.
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I bought 2 items in the last 3 months and had the same issues!
1. They do not send the item, unless you log in again to "speed up' the order(!) where you just press a button! Why?
2. One of the items is a Xiaomi vacuum cleaner. After a month the order was not shipped yet!
3. I contacted then in the ridiculous and almost always not working ticket system. They said that the seller is going to contact me within 3-4 days. After 2 months today no one contacted me!
4. The item is still in China! After 3 months!
5. The support system either via the online tickets or Facebook or live chat is worthless! They are playing with your nerves and nothing is done with it. Also it looks like a page from the 1990's!

I AM NEVER BUYING AGAIN!

Date of experience: January 15, 2018
Lily L. — Gearbest Rep
over a year old

Dear Perry,

Thank you for your comment.

We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details:
http://www.gearbest.com/about/warranty-and-return.html#item2.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Poland
1 review
1 helpful vote
Follow Oskar G.
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One of the best shops.
January 16, 2018

Last time I purchased Xiaomi Redmi 4. Good quality, the cheapest price I found on the web. The phone was well packed. There was a problem with shipping because of the X-mas time and Black Friday promotions, but I'm fully satisfied indeed.

Date of experience: January 15, 2018
Canada
1 review
1 helpful vote
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Fast, efficient, and great deals
January 15, 2018

I've bought a few items from Gearbest before. They always arrive on time. I love browsing their site for fun gadgets and cell phones. They have great deala. I love their flash sales

Date of experience: January 14, 2018
Brazil
1 review
1 helpful vote
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Trusty website
January 15, 2018

My experience on gearbest has been really good - I've started buying products for a year already and haven't had any issues so far. The products always arrive at my home - and every time I had any doubts or in need of assistance, the support staff solved my problems with haste. Also, the prices tend to be quite low when compared to these on my country. Recommended.

Date of experience: January 14, 2018
Turkiye
1 review
1 helpful vote
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Fast shipping best price
January 15, 2018

I got headphones from gearbest. It is arrived in 10 days from china to turkey. It was amazing experience.

Date of experience: January 14, 2018
Hungary
1 review
2 helpful votes
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I purchased a Lenovo P8 on singles day from Gearbest. It was meant for Christmas. I was a bit concerned if it will arrive till Christmas Eve. GB's Customer support is great, they made a good job and got the tablet in time. I got it on December 21.
My mom was very happy, it was her present! :)

Date of experience: January 14, 2018
RU
1 review
1 helpful vote
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Good service
January 15, 2018

I've ordered through gearbest a number of times. I had no problems. The store sends the products fast. Prices are very good and great customer service!

Date of experience: January 14, 2018
Italy
1 review
1 helpful vote
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Best online shop
January 15, 2018

I bought a lot of stuff on this site, it's the best beacause the shipment is free but a little bit slow, if you don't immediatly need the product it's a great site for buy cheaper stuff than in stores

Date of experience: January 14, 2018
Morocco
1 review
1 helpful vote
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Best shopping website
January 15, 2018

It's my best website i have bought more than 200 order, fast shopping, good support, big deals, good coupons...
I advice to bought from it.

Date of experience: January 14, 2018
Italy
1 review
1 helpful vote
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OTTIMO SITO
January 15, 2018

Ottimo sito, in lingua inglese ma anche in lingua italiana, ottima anche la fruibilita con app funzionante sia su sistemi android che ios. Scegliendo inoltre la spedizione Italy express con un piccolo sovrapprezzo, che si azzera se si acquistano piu oggetti ovvero se il valore della merce risulta piu alto, la spedizione risulta estremamente rapida, massimo due settimane con provenienza dalla Cina e consegna con Corriere. ASSOLUTAMENTE CONSIGLIATO

Date of experience: January 14, 2018
New Jersey
1 review
1 helpful vote
Follow MICHAEL A.
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I found this site back in September 2017. I purchased a drone. Arrived in two weeks with no problems. Ive since purchased around 21 orders, so thats over 40 items. Any time Ive received something damaged, small plastic parts (its a long trip) Ive been refunded twice what I paid store credit. Other options available. They have the best Prices, Quality, Service and Items anywhere.

Date of experience: January 14, 2018
Italy
1 review
2 helpful votes
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I do the most part of my purchases trought the internet. When I think about buying something related with Electronic goods as gadgets, smartphones, and what ever you can imagine, in my mind always appears GearBest. From my point of view, GearBest is the most trustly asian online store, because everything is directly selled by them. Other markets as AliExpress or Banggood doesnt make me feel as secure as GB, where I spend bigger amounts of money without problem. The attention service works well (They should improve the ticket sistem), and If you have problems they usually solve everything easily as well they usually try to keep their customers happy with coupons, offers, discounts and promotions. The only disadvantage is the shipping time to Europe, always over 15-20 days. Aswell prices are unbeatable.

Date of experience: January 14, 2018
RU
1 review
1 helpful vote
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My purchase experience
January 15, 2018

With the store GearBest a sign not so long ago, but in a short time I realized that this is one of the best online stores. I started my purchases with little things that would check the speed of delivery of packaging and support, everything turned out to be on top, very fast delivery and you can choose many ways and even without the track free shipping.
In general, now this is my favorite online store, I often catch coupons from forums and buy.

Date of experience: January 14, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom