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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Very nice online shop, good customer service, nice price and fast delivery. Recently I bought two grips for my phone and everyone was a very good product
I ordered Genuine IMax B6 Style LCD Digital RC Lipo NiMh 2S - 6S Battery Balance Charger + Cord
And
Micro USB Male to Dual USB + Micro USB Female Cable Adapter HUB
Shipping speed was good
Product matches description
After contact to support Customer Service all questions was resolved
Boas,
Quero deixar uma nota positiva a Gearbest pela conclusão de mais uma compra. Foram muito rápido na resposta, compra fácil com garantia, muito bom mesmo.
Recomenda-se.
Order number: WW**************
Nov 11,2017 03:06:48 AMOrder number: WP**************. I ordered the item on the stock in this store and he came to me with free mail that was not tracked I am very pleased with the purchase because at that price I would not buy anything like this in my city
Very satisfied with the buying experience there. I chose DHL as shipping method for my first Chinese ultrabook and it arrived within 5 days. I also bought a cute portable night light which also arrived fast. Overall, I would recommend this shop and would buy from GearBest again.
Very satisfied from shopping in gearbest.
The store offers a lot of products
Prices are very good,
Shipment from this shop is very fast
Customer service is perfect. Every product I have ordered have good quality.
I recommend everyone to buy products in Gearbest.
Thanks, GearBest.com
I have been ordering items on GearBest for a while now and I must say their service is second to none that I have seen.
Their delivery time is good and their customer service and response to queries is great.
The mobile app is awesome.
The prices are the BEST.
I will recommend GearBest to anyone who wants to do online shopping.
You can buy high quality products from big Chinese brands at affordable price. You get loyalty points after your buyings. Using these points make at price unbeatable.
You can choose from many shipping methods with vary of speed, tracking info and price. This shop is reliable.
I've bought a xiaomi mi band 2 and a bluetooth adapter. They works perfectly and were arrived a week earlier of what was indicated! I'll definitely buy again on Gearbest.
Ci tengo a precisare che, nessuno mi ha invogliato a fare questa valutazione, ma ci tengo a rilasciare la mia esperienza positiva con gearbest, e non è la prima volta, e tutti i miei ordini, si sono chiusi in maniera perfetta e soddisfacente.il mio ultimo ordine del 12 Novembre 2017, il regalo di Natale per il mio bambino, avevo avuto un piccolo problema con il corriere, ma ho contattato il servizio clienti Gearbest, che mi ha risposto subito e risolto il mio problema. Consiglio Gearbest, sono anni che compro da loro, seri ed affidabili, a volte i tempi di consegna sono un po più lunghi del previsto, ma credo che, la colpa sia da attribuire al corriere.
The service received by gearbets has been excellent, they have always answered me. The order has been excellent and the purchase was very simple on their website
I boughty a xiaomi mi5s in gearbest, and I am very happy. It only takes me 15 days to arrive, very fast, I am also very satisfied with the phone.
The camera is very good and the battery too. The sound and the screen are very good quality. The only drawback is that it does not carry a radio fm and does not support sd card. I love this phone. Also the size is very good and weighs little. It is amazing.
No. 1 Fake online portal. I have ordered a mobile on on this and the cost is 104$. Days are going but product shipping status is not changing from processing. So i have raised a ticket to know the problem. I wonder that they are asking my credit/debit card details. I haven't given them so they themselves cancelled my order and said that my money will refund in 7-14 days. Total 21 days completed but still my money not refunded. I am asking my money per every two days. But no use. Donnot beliv them guys.
FYI - This site has live chat support only for presale. Once you purchase then you need to raise tickets internally to know the status of your shipping and they will respond you as per their mood condition. Do not attract guys.
Present my refund status is showing as refunded. I wonder how they updated like that. Seriously i am telling you will loose your valuable time and money both. And they least bother about your pain...
I am still fighting for my refund. I not even get any confirmation to my register mobile about my purchase. This is completely fake portal.
May be 104 $ is small amount for them but it is our hard work and they don't care about your hard work and time...
Al principio tenia algunas dudas, pues era una compra desde China (Algo que nunca habia hecho), pero aun asi sabia que Gearbest era un sitio seguro.
Luego de revisar todas las ofertas (que realmente son buenas), hice un pedido, me resolvieron todas mis dudas a traves de los tickets y ya he hecho bastantes pedidos.
Todo salio muy bien, me atrevo a decir que es la mejor tienda online para gadgets tecnologicos.
I have ordered a few electronics items from Gearbest. Experience is great. Delivery was on time. One of the items was faulty and Gearbest agrees to do a partial refund for me to order a new item. Great experience so far and will definitely order again with Gearbest
It is my first purchase on this site and I was very pleased so I recommend it. I bought a smartphone at the time of Christmas and arrived on time. They have very interesting promotions and respect the conditions. I will surely buy again.
This store has better methods of shipping and payment than Aliexpress or Geekbuying and although it is a little more expensive at first glance, the important thing is to take advantage of the coupons that are usually put on your social networks. The payment methods for Mexico are varied as well as their shipping methods and the customer service is very good.
I can not complain. It may sometimes be long, but cheap. Good store service. I think it's worth buying at Gearbest
It is an excellent store, with honest product descriptions and 100% functional customer service policy, I always buy and indicate whenever possible the gearbest to my friends and family.
Always having a good time, when shopping on gearbest. Great prices, promotions and customer service ;) They're always providing all informations, that I need to know.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Kalyan,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Gearbest Customer Service Team