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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Poland
1 review
1 helpful vote
Follow Patryk B.
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Good shop
January 17, 2018

Very nice online shop, good customer service, nice price and fast delivery. Recently I bought two grips for my phone and everyone was a very good product

Date of experience: January 16, 2018
Ukraine
1 review
1 helpful vote
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Very good model! I like Gearbest
January 17, 2018

I ordered Genuine IMax B6 Style LCD Digital RC Lipo NiMh 2S - 6S Battery Balance Charger + Cord
And
Micro USB Male to Dual USB + Micro USB Female Cable Adapter HUB
Shipping speed was good
Product matches description
After contact to support Customer Service all questions was resolved

Date of experience: January 16, 2018
Portugal
1 review
1 helpful vote
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Boas,

Quero deixar uma nota positiva a Gearbest pela conclusão de mais uma compra. Foram muito rápido na resposta, compra fácil com garantia, muito bom mesmo.
Recomenda-se.
Order number: WW**************

Date of experience: January 16, 2018
Germany
1 review
1 helpful vote
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Nov 11,2017 03:06:48 AMOrder number: WP**************. I ordered the item on the stock in this store and he came to me with free mail that was not tracked I am very pleased with the purchase because at that price I would not buy anything like this in my city

Date of experience: January 16, 2018
Viet Nam
1 review
1 helpful vote
Follow Ra P.
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Trust worthy place to buy Gears
January 16, 2018

Very satisfied with the buying experience there. I chose DHL as shipping method for my first Chinese ultrabook and it arrived within 5 days. I also bought a cute portable night light which also arrived fast. Overall, I would recommend this shop and would buy from GearBest again.

Date of experience: January 16, 2018
Poland
1 review
1 helpful vote
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GearBest - Perfect Shop.
January 16, 2018

Very satisfied from shopping in gearbest.
The store offers a lot of products
Prices are very good,
Shipment from this shop is very fast
Customer service is perfect. Every product I have ordered have good quality.
I recommend everyone to buy products in Gearbest.
Thanks, GearBest.com

Date of experience: January 16, 2018
Nigeria
1 review
1 helpful vote
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GearBest is The Best!
January 16, 2018

I have been ordering items on GearBest for a while now and I must say their service is second to none that I have seen.
Their delivery time is good and their customer service and response to queries is great.
The mobile app is awesome.
The prices are the BEST.
I will recommend GearBest to anyone who wants to do online shopping.

+3
Date of experience: January 16, 2018
Hungary
1 review
2 helpful votes
Follow Gabor K.
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You can buy high quality products from big Chinese brands at affordable price. You get loyalty points after your buyings. Using these points make at price unbeatable.
You can choose from many shipping methods with vary of speed, tracking info and price. This shop is reliable.

Date of experience: January 16, 2018
Italy
1 review
1 helpful vote
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Fantastic!
January 16, 2018

I've bought a xiaomi mi band 2 and a bluetooth adapter. They works perfectly and were arrived a week earlier of what was indicated! I'll definitely buy again on Gearbest.

Date of experience: January 16, 2018
Portugal
1 review
1 helpful vote
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Great
January 16, 2018

Excellent service, great prices, great variety of products like: speakers, covers, smartphones, headsets, among other things I RECOMMEND :)

Date of experience: January 16, 2018
Italy
1 review
1 helpful vote
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Ottima Esperienza
January 17, 2018

Ci tengo a precisare che, nessuno mi ha invogliato a fare questa valutazione, ma ci tengo a rilasciare la mia esperienza positiva con gearbest, e non è la prima volta, e tutti i miei ordini, si sono chiusi in maniera perfetta e soddisfacente.il mio ultimo ordine del 12 Novembre 2017, il regalo di Natale per il mio bambino, avevo avuto un piccolo problema con il corriere, ma ho contattato il servizio clienti Gearbest, che mi ha risposto subito e risolto il mio problema. Consiglio Gearbest, sono anni che compro da loro, seri ed affidabili, a volte i tempi di consegna sono un po più lunghi del previsto, ma credo che, la colpa sia da attribuire al corriere.

Date of experience: January 16, 2018
Spain
1 review
2 helpful votes
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Excellent service
January 16, 2018

The service received by gearbets has been excellent, they have always answered me. The order has been excellent and the purchase was very simple on their website

I boughty a xiaomi mi5s in gearbest, and I am very happy. It only takes me 15 days to arrive, very fast, I am also very satisfied with the phone.

The camera is very good and the battery too. The sound and the screen are very good quality. The only drawback is that it does not carry a radio fm and does not support sd card. I love this phone. Also the size is very good and weighs little. It is amazing.

Date of experience: January 15, 2018
India
1 review
4 helpful votes
Follow Kalyan G.
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No. 1 Fake Online portal
January 16, 2018

No. 1 Fake online portal. I have ordered a mobile on on this and the cost is 104$. Days are going but product shipping status is not changing from processing. So i have raised a ticket to know the problem. I wonder that they are asking my credit/debit card details. I haven't given them so they themselves cancelled my order and said that my money will refund in 7-14 days. Total 21 days completed but still my money not refunded. I am asking my money per every two days. But no use. Donnot beliv them guys.
FYI - This site has live chat support only for presale. Once you purchase then you need to raise tickets internally to know the status of your shipping and they will respond you as per their mood condition. Do not attract guys.
Present my refund status is showing as refunded. I wonder how they updated like that. Seriously i am telling you will loose your valuable time and money both. And they least bother about your pain...

I am still fighting for my refund. I not even get any confirmation to my register mobile about my purchase. This is completely fake portal.

May be 104 $ is small amount for them but it is our hard work and they don't care about your hard work and time...

Date of experience: January 15, 2018
Lily L. Gearbest Rep
over a year old

Dear Kalyan,

Thank you for your comment.

Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.

For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.

To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Best regards,

Gearbest Customer Service Team

Mexico
1 review
1 helpful vote
Follow Jonathan A.
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Gearbest, la mejor tienda online.
January 16, 2018

Al principio tenia algunas dudas, pues era una compra desde China (Algo que nunca habia hecho), pero aun asi sabia que Gearbest era un sitio seguro.
Luego de revisar todas las ofertas (que realmente son buenas), hice un pedido, me resolvieron todas mis dudas a traves de los tickets y ya he hecho bastantes pedidos.
Todo salio muy bien, me atrevo a decir que es la mejor tienda online para gadgets tecnologicos.

Date of experience: January 15, 2018
Singapore
1 review
1 helpful vote
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Great online stores to get gadgets!
January 16, 2018

I have ordered a few electronics items from Gearbest. Experience is great. Delivery was on time. One of the items was faulty and Gearbest agrees to do a partial refund for me to order a new item. Great experience so far and will definitely order again with Gearbest

Date of experience: January 15, 2018
Argentina
1 review
1 helpful vote
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It is my first purchase on this site and I was very pleased so I recommend it. I bought a smartphone at the time of Christmas and arrived on time. They have very interesting promotions and respect the conditions. I will surely buy again.

Date of experience: January 15, 2018
Mexico
1 review
1 helpful vote
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This store has better methods of shipping and payment than Aliexpress or Geekbuying and although it is a little more expensive at first glance, the important thing is to take advantage of the coupons that are usually put on your social networks. The payment methods for Mexico are varied as well as their shipping methods and the customer service is very good.

Date of experience: January 15, 2018
Poland
1 review
1 helpful vote
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Shopping Gearbest
January 16, 2018

I can not complain. It may sometimes be long, but cheap. Good store service. I think it's worth buying at Gearbest

Date of experience: January 15, 2018
Brazil
1 review
1 helpful vote
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Gearbest is the best
January 16, 2018

It is an excellent store, with honest product descriptions and 100% functional customer service policy, I always buy and indicate whenever possible the gearbest to my friends and family.

Date of experience: January 15, 2018
Poland
1 review
1 helpful vote
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Great Customer Service!
January 16, 2018

Always having a good time, when shopping on gearbest. Great prices, promotions and customer service ;) They're always providing all informations, that I need to know.

Date of experience: January 15, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom