GearbestReviews 10,706

Order date: Sep 28,2017, order no W**************, Michal

Very happy with my purchase of Original Xiaomi Portable USB LED Light. Great value of the product, much cheaper than similar LED lights of the same quality, a few levels of brightness which I was positively surprised with. Fast delivery. Great range of products in the shop. Very good customer service and support. In my opinion it is the best Chinese shop available online.

After 4 weeks since I placed an order, I am still waiting. Custmer Service sent me several emails stating that I needed to update my shipping address. I did this immediately (not sure why they didn't get it with my order). They continued to send me emails, and I continued to respond. I tired live chat which was not available most of the time. That was very unhelpful as well.

I just recieved 2 emails, 1 that stated that my items had been sent and they would be 9-12 days. Apparently they are shipping from China. Then the next email was from customer service stating that the support ticket had bee closed because I haven't replied in 7 days. I have know idea what they are talking about. I must have replied 10 times to thier incompetent emails.

1 Star means Doesn't get any worse than this. Stay away! Can't really say it any better than that. BTW I rarely leave reviews for products and when I do, it's usally a 5 star. I still have not recieved my order. I am skeptical if I ever will.

Pros: good price (the cheapest at that moment), a lot of reviews for item and they provide delivery via railway (which is important for batteries import in my country). Item is original.
Cons: maybe a bit slow delivery (probably because it was railway).

In a nutshell: I can recommend Gearbest to my friends.

I have bought so many times from Gearbest and each time has been problem free! Their prices have been super competitive and items are guaranteed to arrive at your doorstep. Will definitely buy again!

At gearbest, you definitely won't have any problems with your order. Yes, in some seasons it will take a little bit longer for your package to arrive, but if you contact them, everything will be solved to serve your best interests. I strongly recomend Gearbest!

Gearbest has chosen DPD to handle their packages.
DPD stole my phone (it is clear, they opened the package and resealed it with their sticker).
DPD says Gearbest should start a claim, it is impossible for me to do.

I am asking for Gearbest to resend my order and I don't care what they do with DPD.
I didn't choose DPD, they did.

This is happening for 2 weeks now.
Everyday I am getting a polite email telling me to be patient, when in reality they have done nothing, no claim has been filed.
Every day I am asking for my order to be resent and I get no response on that.

It is a 400 euro order and I am starting to go crazy with this situation.

NEVER order from there. Their customer support is HORRIBLE, you have no way of pressuring them, there is no phone number, your only option is to wait for them to answer and I am suspecting that soon they will just stop answering.

I am thinking that all the good reviews are fake.
Just take a look at the one star reviews and you will see many situations like mine.

I have had many successful transactions with Gearbest, always being satisfied with the received product, shipping time and price. The biggest advantage of Gearbest is it's Customer Support, which is very responsive and helpful. I look forward to many more transactions in the future and would definitely recommend this shop to others!

As the founder and CEO of a tech company, I've been buying stuff online for years now, from all over the world and i can safely say that the guys at Gearbest are simply awesome! Every product I have ever purchased has arrived within the week and in perfect condition. Their prices are unbeatable and their support team is fantastic. They always respond very quickly to all queries and always seem to have the latest products available before any other site.

I ordered a few items from Gearbest like Xiaomi Wi-Fi Repeater 2 and Xiaomi Vacuum Robot.
The process went well and smoothly, the shipping was fast,
The prices are great & the support team answering very fast for any question.
No doubt i will continue to shop on Gearbest in the future.
Thanks!