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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
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Compra muito boa na Gearbest
January 19, 2018

Eu comprei um Redmi Note 4 de número de ordem W************** e a experiência foi a melhor possível, chegou muito rápido e o produto é de ótima qualidade além da loja ter um ótimo atendimento.
Outras compras que fiz na loja e todas foram muito boas.
W**************
W**************
W**************

Date of experience: January 19, 2018
Tomas D.
Slovakia
1 review
0 helpful votes
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nice shopping mall
January 19, 2018

very good products for small price, bought there a lot of items, I like that they post reviews and photos of customers under the products..

Date of experience: January 19, 2018
Germany
1 review
0 helpful votes
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They offer access to otherwise unavailable goods like Xiaomi smartphones, service is really good and is even taking care of customs regulations. For cheaper goods, shipping is sometimes very slow, but hey, its free! Would definitly recommend them.

Date of experience: January 19, 2018
Brazil
1 review
0 helpful votes
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Excelente
January 19, 2018

Site muito bem elaborado e explicito em tudo que é vendido. A maioria dos produtos são de ótima qualidade e com certeza permanecerei comprando com eles mesmo morando no Brasil.

Date of experience: January 19, 2018
Brazil
1 review
0 helpful votes
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Melhor loja online
January 19, 2018

Faço muitas compras na Gearbest e recomendo muito a loja, ótimos preços e descontos, produtos de qualidade e sempre satisfazendo os pedidos dos clientes

Date of experience: January 19, 2018
Romania
1 review
1 helpful vote
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Gearbest is the best store to buy tech from, there are daily flash sales especially on holidays. You can save money using the GB Points and that is a great addition to the site. Gearbest prices are very competitive compared to other stores.
I placed 12 orders the first time I visited the site and saved alot of money instead of buying the stuff directly from my country. I live in Romania, Eastern Europe and I got all the parcels delivered within 2 weeks which is actually a good shipping time if you think about it, because they all came from China with unregistered/ registered air mail. You can also get your orders faster with other shipping methods, but more expensive.
All the products I received from them are brand new, good quality and original, you shouldn't worry about getting a fake product.
They accept Paypal so that is a must when you buy from stores like these.

Date of experience: January 19, 2018
Turkiye
1 review
0 helpful votes
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Kaiteli bir site
January 24, 2019

Bir adet furibee drone aldım ve çok memnun kaldım hızlı gönderi ve uygun fiyat gearbest sitesinde teşekkürler gearbest.

Date of experience: January 19, 2018
Italy
1 review
0 helpful votes
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THE BEST ONLINE STORE
January 19, 2018

I've been buying gearbest for a long time and for me it's the best store around.
They are exceptional, precise and always available.
The prices are convenient and the goods are perfect.
Shipping costs are really low and with very few euros you can also have shipping insurance.
I'm happy to shop on gearbest and will continue to do more in the futureI send this review because I want to make everyone aware of my personal experience.

Date of experience: January 19, 2018
Turkiye
1 review
0 helpful votes
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Gearbeast
January 19, 2018

Gearbeastte teşekkürler alışveriş yaparken kararsızdım ama ürünler geldikten sonra çok sevindim çünkü gayet kaliteli ürün gönderdiler

Date of experience: January 19, 2018
Israel
1 review
0 helpful votes
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Best buy
January 19, 2018

"All my life I was buying items from other e-shops, but I couldn't imagine, that buying from the Gearbest.com is going to be that pleasant and easy. Since my first purchase, I bought many things from there, because the prices are good, the system is comfortable to use and I really feel that they care about their customers. I had some issues with the customs fee, but Gearbest solved it fastly and easy. I recommend this shop a lot."

Date of experience: January 19, 2018
Germany
1 review
0 helpful votes
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"english version first (german follows):

I ordered at gearbest 4 times in the last month and I never run into problems. The last order was splitted because one article was not in stock but they have sent them immidiatly after getting it back to stock and of course it was for free.
I can recommend gearbest with 5 stars because they have a very kind communication and they sent notes for any kind of status to your order. The support ticket section is also very helpful, kind and fast.
I live in germany and of course you have to be patient if you choose free shipping but you can choose express for a small amount of money and your order will arrive in between 5-10 days. Even with express service the products are much cheaper than in germany. Of course the products are origin and of high quality.
I ordered e-cigaretts and accessories and everything was as descripted.

Resume:
Shipping: fast for a small express fee
Products: as descripted
Payment: paypal, credit card
Service: fast, kind, helpful

German version:
Ich habe bereits 4 mal in den letzten 4 Wochen bei Gearbest bestellt. Alle Bestellungen waren E-Zigaretten und Zubehör. Alle Artikel waren original und kein Fake. Serviceanfragen wurde schnell beantwortet und immer hilfreich und freundlich. Preise sind unschlagbar günstig. Versandempfehlung: Expresslieferung kann für kleines Geld dazugebucht werden und dann dauert es 5-10 Tage (bei mir waren es eher 10 als 5) aber das ist ok.
Ich bin absolut zufrieden und ein Stammkunde."

Date of experience: January 18, 2018
RU
1 review
0 helpful votes
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I recommend it to everyone
January 19, 2018

I purchased the Lenovo P2 4G Phablet (order #W**************). Fast delivery and excellent quality. No problem. Ordered on 05.10.2017 received on 30.10.2017 by mail of Estonia. I recommend it to everyone.

Date of experience: January 18, 2018
RU
1 review
0 helpful votes
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Купил в ноябре 2017 плеер XDuoo X2 Portable HiFi Music MP3 Audio Player. Получил быстро 14 дней в Московскую область. Брал по распродаже (1978. 83p) в Gearbest. Считаю лучшим магазином по соотношению цена качество. Плеер за эти деньги лучший HiFi Music MP3 Audio Player. Звук бомба на любых наушниках. Магазину Gearbest удачи в торговле.

Date of experience: January 18, 2018
ALEXANDER P.
RU
1 review
0 helpful votes
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Good shop!
January 19, 2018

A good store, a large selection of products, frequent promotions and sales.
I have been buying this store for quite some time and always came in time. I recommend.

Date of experience: January 18, 2018
RU
1 review
0 helpful votes
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In this store I bought Original Xiaomi Mi Band 2 Smart Watch for Android iOS (W**************). Despite the New Year holidays, the parcel came on time. Very good bracelet, high quality, bought two pieces, we carry with my daughter, very satisfied. In this store we shop regularly, the goods are sent quickly and reach the addressee. I recommend.

Date of experience: January 18, 2018
Brazil
1 review
0 helpful votes
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Excelente
January 19, 2018

Tudo funciona muito bem, até o suporte eles respondem na minha língua. Não tenho do que reclamar. Comprarei mais vezes, e já estou guardando dinheiro para a próxima compra. O produto vem bem embalado e o prazo de entrega foi conforme o combinado no dia da compra.

Date of experience: January 18, 2018
Ohio
2 reviews
12 helpful votes
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A small part was missing from an item that I purchased from GearBest. I contacted the company twice and never received a response from them (except for a canned acknowledgement that said someone would get back to me in 24 hours).

Date of experience: January 18, 2018
Mexico
1 review
0 helpful votes
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Excelente tienda
January 19, 2018

ES UNA TIENDA QUE ME APOYÓ EN TODO MOMENTO EN LA COMPRA, TARDÓ MUCHO EL PRODUCTO EN LLEGAR, PERO ESO FUE POR LA MENSAJERÍA Y POR EL TIEMPO DE FIESTAS (DICIEMBRE) PERO CUALQUIER DUDA QUE TENÍA SE LAS MENCIONABA Y NO PASABAN MÁS DE DOS DÍAS EN QUE ME RESPONDIERAN, LA VERDAD ESO DA CONFIANZA YA QUE LLEGUÉ A DUDAR QUE ME ENVIARAN EL PRODUCTO, PERO A FINAL Y DESPUÉS DE TANTA ESPERA LLEGÓ, SI NO LES PREOCUPA ESPERAR ES UNA MUY BUENA OPCIÓN (DE FORMA GRATUITA) Y SI QUIEREN QUE NO TARDE EN LLEGAR HAY QUE PAGAR APARTE DEL ENVÍO, OTRO TANTO POR PASARLO EN ADUANA, AQUÍ EN MÉXICO ESO PASA, NO SE SI PARA TODOS LOS PAÍSES SEA IGUAL.

Date of experience: January 18, 2018
Bartosz D.
Poland
1 review
0 helpful votes
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Very good shop!
January 19, 2018

I am buying items in this store because:
1. prices are attractive,
2. there are often promotions
3. The store is checked, shopping safe
4. the package is sent very quickly
5. Customer service rating 10/10, the answers are immediately immediate
6. high quality of offered products
7. transparent design
In my opinion, the store really deserves a big plus. I recommend it to all my friends. Recently I bought a sonic brush. the package arrived in 5 days, I am very happy:) !!!

Date of experience: January 18, 2018
Portugal
1 review
0 helpful votes
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The best online shop
January 19, 2018

I first bought my item here because it was way cheaper than in other online stores. I only have to say that everything was perfect. I was simply baffled, and my only regret was not buying from gearbest earlier, because I received a smartphone faster than my current one, for 1/5 of the price.
The customer support is really effective and fast. I was notified that I would need to pay customs charges before the delivery company told me and, when I couldn't pick up my parcel (not at home) I received about 5 notifications telling me that I should contact the delivery company to reschedule a new date.
Gearbest really cares what their consumers think and will break any barriers to satisfy them, and it's a store that has almost everything, at a cheap price, and constantly on sale.

Date of experience: January 18, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom