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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Eu comprei um Redmi Note 4 de número de ordem W************** e a experiência foi a melhor possível, chegou muito rápido e o produto é de ótima qualidade além da loja ter um ótimo atendimento.
Outras compras que fiz na loja e todas foram muito boas.
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very good products for small price, bought there a lot of items, I like that they post reviews and photos of customers under the products..
They offer access to otherwise unavailable goods like Xiaomi smartphones, service is really good and is even taking care of customs regulations. For cheaper goods, shipping is sometimes very slow, but hey, its free! Would definitly recommend them.
Site muito bem elaborado e explicito em tudo que é vendido. A maioria dos produtos são de ótima qualidade e com certeza permanecerei comprando com eles mesmo morando no Brasil.
Faço muitas compras na Gearbest e recomendo muito a loja, ótimos preços e descontos, produtos de qualidade e sempre satisfazendo os pedidos dos clientes
Gearbest is the best store to buy tech from, there are daily flash sales especially on holidays. You can save money using the GB Points and that is a great addition to the site. Gearbest prices are very competitive compared to other stores.
I placed 12 orders the first time I visited the site and saved alot of money instead of buying the stuff directly from my country. I live in Romania, Eastern Europe and I got all the parcels delivered within 2 weeks which is actually a good shipping time if you think about it, because they all came from China with unregistered/ registered air mail. You can also get your orders faster with other shipping methods, but more expensive.
All the products I received from them are brand new, good quality and original, you shouldn't worry about getting a fake product.
They accept Paypal so that is a must when you buy from stores like these.
Bir adet furibee drone aldım ve çok memnun kaldım hızlı gönderi ve uygun fiyat gearbest sitesinde teşekkürler gearbest.
I've been buying gearbest for a long time and for me it's the best store around.
They are exceptional, precise and always available.
The prices are convenient and the goods are perfect.
Shipping costs are really low and with very few euros you can also have shipping insurance.
I'm happy to shop on gearbest and will continue to do more in the futureI send this review because I want to make everyone aware of my personal experience.
"All my life I was buying items from other e-shops, but I couldn't imagine, that buying from the Gearbest.com is going to be that pleasant and easy. Since my first purchase, I bought many things from there, because the prices are good, the system is comfortable to use and I really feel that they care about their customers. I had some issues with the customs fee, but Gearbest solved it fastly and easy. I recommend this shop a lot."
"english version first (german follows):
I ordered at gearbest 4 times in the last month and I never run into problems. The last order was splitted because one article was not in stock but they have sent them immidiatly after getting it back to stock and of course it was for free.
I can recommend gearbest with 5 stars because they have a very kind communication and they sent notes for any kind of status to your order. The support ticket section is also very helpful, kind and fast.
I live in germany and of course you have to be patient if you choose free shipping but you can choose express for a small amount of money and your order will arrive in between 5-10 days. Even with express service the products are much cheaper than in germany. Of course the products are origin and of high quality.
I ordered e-cigaretts and accessories and everything was as descripted.
Resume:
Shipping: fast for a small express fee
Products: as descripted
Payment: paypal, credit card
Service: fast, kind, helpful
German version:
Ich habe bereits 4 mal in den letzten 4 Wochen bei Gearbest bestellt. Alle Bestellungen waren E-Zigaretten und Zubehör. Alle Artikel waren original und kein Fake. Serviceanfragen wurde schnell beantwortet und immer hilfreich und freundlich. Preise sind unschlagbar günstig. Versandempfehlung: Expresslieferung kann für kleines Geld dazugebucht werden und dann dauert es 5-10 Tage (bei mir waren es eher 10 als 5) aber das ist ok.
Ich bin absolut zufrieden und ein Stammkunde."
I purchased the Lenovo P2 4G Phablet (order #W**************). Fast delivery and excellent quality. No problem. Ordered on 05.10.2017 received on 30.10.2017 by mail of Estonia. I recommend it to everyone.
Купил в ноябре 2017 плеер XDuoo X2 Portable HiFi Music MP3 Audio Player. Получил быстро 14 дней в Московскую область. Брал по распродаже (1978. 83p) в Gearbest. Считаю лучшим магазином по соотношению цена качество. Плеер за эти деньги лучший HiFi Music MP3 Audio Player. Звук бомба на любых наушниках. Магазину Gearbest удачи в торговле.
A good store, a large selection of products, frequent promotions and sales.
I have been buying this store for quite some time and always came in time. I recommend.
In this store I bought Original Xiaomi Mi Band 2 Smart Watch for Android iOS (W**************). Despite the New Year holidays, the parcel came on time. Very good bracelet, high quality, bought two pieces, we carry with my daughter, very satisfied. In this store we shop regularly, the goods are sent quickly and reach the addressee. I recommend.
Tudo funciona muito bem, até o suporte eles respondem na minha língua. Não tenho do que reclamar. Comprarei mais vezes, e já estou guardando dinheiro para a próxima compra. O produto vem bem embalado e o prazo de entrega foi conforme o combinado no dia da compra.
A small part was missing from an item that I purchased from GearBest. I contacted the company twice and never received a response from them (except for a canned acknowledgement that said someone would get back to me in 24 hours).
ES UNA TIENDA QUE ME APOYÓ EN TODO MOMENTO EN LA COMPRA, TARDÓ MUCHO EL PRODUCTO EN LLEGAR, PERO ESO FUE POR LA MENSAJERÍA Y POR EL TIEMPO DE FIESTAS (DICIEMBRE) PERO CUALQUIER DUDA QUE TENÍA SE LAS MENCIONABA Y NO PASABAN MÁS DE DOS DÍAS EN QUE ME RESPONDIERAN, LA VERDAD ESO DA CONFIANZA YA QUE LLEGUÉ A DUDAR QUE ME ENVIARAN EL PRODUCTO, PERO A FINAL Y DESPUÉS DE TANTA ESPERA LLEGÓ, SI NO LES PREOCUPA ESPERAR ES UNA MUY BUENA OPCIÓN (DE FORMA GRATUITA) Y SI QUIEREN QUE NO TARDE EN LLEGAR HAY QUE PAGAR APARTE DEL ENVÍO, OTRO TANTO POR PASARLO EN ADUANA, AQUÍ EN MÉXICO ESO PASA, NO SE SI PARA TODOS LOS PAÍSES SEA IGUAL.
I am buying items in this store because:
1. prices are attractive,
2. there are often promotions
3. The store is checked, shopping safe
4. the package is sent very quickly
5. Customer service rating 10/10, the answers are immediately immediate
6. high quality of offered products
7. transparent design
In my opinion, the store really deserves a big plus. I recommend it to all my friends. Recently I bought a sonic brush. the package arrived in 5 days, I am very happy:) !!!
I first bought my item here because it was way cheaper than in other online stores. I only have to say that everything was perfect. I was simply baffled, and my only regret was not buying from gearbest earlier, because I received a smartphone faster than my current one, for 1/5 of the price.
The customer support is really effective and fast. I was notified that I would need to pay customs charges before the delivery company told me and, when I couldn't pick up my parcel (not at home) I received about 5 notifications telling me that I should contact the delivery company to reschedule a new date.
Gearbest really cares what their consumers think and will break any barriers to satisfy them, and it's a store that has almost everything, at a cheap price, and constantly on sale.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

