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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Ukraine
1 review
1 helpful vote
Follow Taras S.
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Last few years i buy a lot of electronic devices from China internet shops, first of all is AliExpress, but very often its possible to buy a fake device.
After i receive a few fake devices i try to find another China shop with better protection from fakes and faster shipping time and i find it! It's a GearBest!
I like it, because a lot of prices is little bit lower than in another shops, and if price is little bit hinger - free priority shopping - it's most important for me. Sometimes not best packaging but i never receive a broken goods - it's because good priority shipping.
My Last order is "Ultra Slim Tri-fold Case Cover for Lenovo P8 ( TAB3 8 Plus) - Black" (order number **************414, nickname on site is "Taras Sh.") cover for my Lenovo Tab 3 8 Plus. I bought it from same shop little bit earlier.
I fully satisfied about it. My best recommendation!

+2
Date of experience: January 20, 2018
Ukraine
1 review
1 helpful vote
Follow Alexey S.
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I buy in this store for several reasons: there are big discounts on the goods I need; VERY fast delivery to Ukraine. Last order was delivered in 14 days.
2018-01-13 13:30 Ukraine, the package was received
2018-01-10 17:26 Ukraine, In the sorting center
2018-01-10 17:26 Ukraine, Customs declaration finished
2018-01-10 17:20 Ukraine, In the process of customs declaration
2018-01-10 17:20 Ukraine, Delivered to the customs terminal
2018-01-10 06:35 Ukraine, Batch arrived to destination country
2018-01-04 05:35 Order is processed for delivery to the country of destination
2017-12-29 Order is paid

Date of experience: January 20, 2018
Italy
1 review
1 helpful vote
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Ho eseuigito molti acquisti su Gearbest e devo dire che l'esperienza d'acquisto è sempre stata perfetta: la possibilità di comprare a buon prezzo prodotti di informatined elettronica e non solo, la disponibilità di poter scegliere il magazzino europeo per spedizioni entro 5 giorni, è una vasta gamma di scelta. Il servizio clienti è a disposizione con ogni mezzo (Facebook, mail, ticket, chat) e risolverà ogni vostro problema, dalla restituzione di un prodotto (cosa che a me è successa e loro con grande professionalità mi hanno spedito un prodotto nuovo e rimborsato con dei GBpoints) alle semplici domande di disponibilità in magazzino o numeri di tracking. L'ultimo acquisto che ho fatto è stato quello di un robot per pulire i vetri Alfawise S60 e devo dire che è stata un esperienza soddisfacente!
Consiglio vivamente a tutti!

Order n.: W**************

Date of experience: January 20, 2018
Mexico
1 review
1 helpful vote
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A great page
January 20, 2018

The shipping times, the variety of products, and the good technical service make it a great page.
I recommend it a lot

Date of experience: January 19, 2018
Brazil
1 review
3 helpful votes
Follow Eduardo A.
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I do not recommend this store
January 20, 2018

I bought two separate sets (2 cell phones)
In one of the packages sent me a version of my Chinese box (I had to receive a cell phone and not a mi box)
In the other package was to come a mi note 2 and sent me a redmi note 4.
I even paid $ 200 of tax on my box, because in the package it came written that it was a cell phone!

Date of experience: January 19, 2018
Lily L. Gearbest Rep
over a year old

Dear Eduardo,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Mexico
1 review
1 helpful vote
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Tienen de todo
January 20, 2018

Una tienda grande que tiene de todo, muy recomendable, envíos rápidos y económicos, un servicio al cliente excelente. Sitio recomendado para hacer compras.

Date of experience: January 19, 2018
GB
1 review
1 helpful vote
Follow Jan O.
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I am shopping at Gear Best for over a year and a half. I made over 20 orders and don't regret any of it. Gear Best is best place for all my electronic needs as I know I will get proper and authentic things. From vaping supplies to 3D printer everything was great. The loyalty program with points is great, every visit saves me a little bit of money which goes a long way.

Date of experience: January 19, 2018
Poland
1 review
1 helpful vote
Follow Grzegorz M.
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Best online shop so far!
January 20, 2018

Once I started shopping on Gearbest.com, I visit this site everyday. I bought about 20 items and there were no problems at all. They have plenty of products for really low prices. All orders arrived in good packaging, they match descriptions. Customer's service is always very helpful. All in all - I have very good experience with this shop and I will definitely recommend it!

Date of experience: January 19, 2018
Washington
1 review
1 helpful vote
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Good Online Shop
January 20, 2018

Interesting shop with low prices. Enjoyed working with them. Will offer some stuff again.
Best wishes,
Ilya.

Date of experience: January 19, 2018
Morocco
1 review
1 helpful vote
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Gearbest.com
January 20, 2018

It's been more than 2 years that I make purchases at gearbest.com
Gearbest offers the best prices and in addition a system of the most generous discount coupons of all competitors. With gearbest I buy and earn points that I can use to reduce the price of my later purchases. With gearbest, the delivered products correspond to their discription on the platform and delivery times are the most resonable on the market. I recommend it for anyone.

Date of experience: January 19, 2018
Washington
1 review
1 helpful vote
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In December 2017, I bought a Xiaomi Redmi Note 4 Global phone, the order was W**************. Very good phone for which I paid a very good price thanks to the Gearbest discount code. The phone arrived fairly quickly and efficiently. It was one of many successful purchases in this store. In addition, you can pay for purchases via PayPal, so we have buyer protection.

Date of experience: January 19, 2018
Poland
1 review
1 helpful vote
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Nice1
January 20, 2018

Good store with many products with "floating" price :P Good option with using GearBest points in order. I like it most in this store. GB addict:)

Order number: W**************

Date of experience: January 19, 2018
India
1 review
3 helpful votes
Follow M B.
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Still nothing
January 19, 2018
Updated review

Update. 45 days. Told I would get a refund. Nothing received, order still says active.
Received an email 2 days ago stating it was in the UK but UK delivery firm still have not received it.
Update: 47 days. No goods, no refund, UK delivery company not received anything.
Update: just received refund

Date of experience: January 19, 2018
Lily L. Gearbest Rep
over a year old

Dear M B,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center


Ordered a 3D printer on 17th Nov 2017, told it was shipped on 21st Nov and have received nothing. Email response to support tickets is wait 45 days. Asked for money back. No response at all.
Avoid.

Date of experience: January 15, 2018
Belarus
1 review
1 helpful vote
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The experience of buying on gearbest
January 20, 2018

Not so long ago I began to shop at this store all the time. I like the speed of processing orders, the constant desire of the support to help you, rather fast delivery. The phone, ordered by 29.12, received in 2 weeks! This is despite the holidays.
So if you have not already bought it, it's time to try it!

Date of experience: January 19, 2018
RU
1 review
1 helpful vote
Follow Vladimir V.
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In the store Gearbest.com, I made several orders (WP**************, W**************). In this store there are many ways to pay, everyone will find one that he likes! In addition, you can choose the most acceptable way for delivery of goods (you want to insure-if the goods are more expensive, you want free-if the goods are cheaper). By the way, all my orders came pretty quickly. The description of the goods on the site always corresponds to the description and comes exactly what I ordered. Customer support is very responsive. I'm going to constantly buy on this site.

Date of experience: January 19, 2018
Virginia
1 review
3 helpful votes
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Reliable e-commerce
January 19, 2018

Gearbest is a very good ecommerce and my experience with it is excellent. I ordered xiaomi product and i'm fully satistfied with its service. The poduct arrived in 10 working days, very fast for my country (Italy).

I recommend it for very lower prices, fast order processing and shipping and good support for problem resolving

Order n. **************756

Date of experience: January 19, 2018
Germany
1 review
1 helpful vote
Follow Fabian G.
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I ordered three times from Gearbest and two times with a value of around or over 100 Euro. All these orders arrived undamaged and according to the item description. For an article, the shipping instead of the specified 15-20 workdays took 30, but that was probably mainly due to the large volume of goods around Christmas and was no problem for me.
It should be generally recognized that deliveries from China need their time. Therefore, I advise you to don't order stuff that you need urgently or even worse must be there by a certain time. And if so, order early enough.

Date of experience: January 19, 2018
Poland
1 review
1 helpful vote
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I recommend Gearbest!
January 19, 2018

The best online shop ever. Fast shipping and very good products. I ordered a nighlamp and everything is like in the description. I recommend Gearbest!

Date of experience: January 19, 2018
RU
1 review
1 helpful vote
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Good store, nice prices
January 19, 2018

Always good prices, excellent support service, a large selection of products.
I've been buying GearBest for a long time and he has not failed me once.
I can safely recommend GearBest as a reliable store.

Date of experience: January 19, 2018
Turkiye
1 review
1 helpful vote
Follow Mehmet O.
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It's been 1 year since I met Gearbest. I have not seen any negative situation on this site from this site. There are many alternatives such as fast cargo option. Satisfied with the prices. That's why I say: Everyone should meet with GearBest. You will thank me

Date of experience: January 19, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom