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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Gearbest good site nice and cheap
January 22, 2018

Gearbest good site nice and cheap please add italy express for shipping tablet phone and more please

Date of experience: January 21, 2018
Canada
1 review
0 helpful votes
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Very efficient store very fast shipping excellent support I'm going to buy a lot more from this shop

Date of experience: January 21, 2018
Latvia
1 review
0 helpful votes
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I definitely love gearbest! I bought smartwatch on their flash sale two times cheaper than on other sites at the time. Very good and honest online store. Recommend it to everyone!

Date of experience: January 21, 2018
France
2 reviews
11 helpful votes
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I bought many products from Gearbest, mainly Xioami products for home security. I could track my ordrers with the the provided tracking numbers and wait for them to be delivered. Once a package was lost during delivery and I contacted the service client that responded quicky and resloved my issue. Products are amazing and I found most of them to be the most affordable I could find on the web. I would recommand Gearbest to anyone.

Date of experience: January 21, 2018
RU
1 review
0 helpful votes
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Xiaomi Redmi 4X
January 22, 2018

Первый раз заказывал на этом сайте! Боялся. Но все пришло! Телефон просто супер! Прошивка глобальная MIUI 9. Рекомендую к покупке! Качество сборки на высоте! Телефон удобный! Камера хороша для своей ценовой категории! Прошивка отличая! Минусов не обнаружил (пока)
В общем, магазином доволен на все 100%. Доставка относительно быстрая, трек отслеживался

Date of experience: January 21, 2018
Portugal
1 review
1 helpful vote
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Projector from GB
January 22, 2018

Order: W**************
Date: Nov 09,2017

GB was really great. My first attempt to buy a projector was a little rough because the shipping method was unvailable but GB talked to me and suggested a new one. After some days, the projector arrived and until today i'm enjoying the experience :)

Date of experience: January 20, 2018
Portugal
1 review
0 helpful votes
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Great and trustworthy
January 22, 2018

The customer's support is so helpful on resolving any issue you have.
For this particular order, I chose wrong address and they changed it without any issues for me.

Date of experience: January 20, 2018
Turkiye
1 review
0 helpful votes
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ürünleri kaliteli
Hızlı problem çözme para güvence altında
çok uygun fiyat
Gearbest hızlı ve sağlam güvenli alışveriş

Date of experience: January 20, 2018
Brazil
1 review
0 helpful votes
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A box tx3 é muito boa, roda tudo sem travar (youtube, kodi, google chrome).
- designer bonito
- 2g de ram e 16g de rom
- tem gente que fala que o controle é ruim eu não achei
- e por fim a gearbest é uma loja muito confiavel, ja é a minha 6ª compra nela recomendo.

Date of experience: January 20, 2018
Turkiye
1 review
0 helpful votes
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Best Prices and free fast shipping
January 22, 2018

I heard gearbest from my friend. I like prices and free fast and registered shipping. I think gearbest will be the best e-shopping site.

Date of experience: January 20, 2018
Turkiye
1 review
0 helpful votes
Follow mertcan a.
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Products always original brand
Nothing fake
Quality
And affordable
No need to think
Shop now
The prices are very expensive in my country
I am shopping for this reason
My country xiaomi headphones $ 45
GearBest $ 20
Now you think?
100% profit

Date of experience: January 20, 2018
Portugal
1 review
0 helpful votes
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My favourite store
January 22, 2018

I've been using gearbest for a while now and i love it!
The products match the description and the costumer service is aces!
The shipping methods help us track the orders and the shipping times are usually respected...
The store app works well!
The payment via PayPal gives us security to buy in case our order gets lost
Will continue to use it everytime!

Date of experience: January 20, 2018
RU
1 review
0 helpful votes
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I started shopping at the GearBest website in 2015. At that time I did not make big purchases, I immediately buy goods on this site for $ 100. I like the speed of delivery. I like the support service. I like the product that is posted on the site. GearBest attracts with its discounts and coupons. I regularly use coupons. I'm also attracted by bonuses for writing reviews about the purchased product. Definitely I will recommend to all of you and friends!

Date of experience: January 20, 2018
RU
1 review
0 helpful votes
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Good and interesting shop
January 22, 2018

Hello! I want to tell you about the interesting store of Gerabest. This is a very good online store with good technical support. Recently, I ordered xiaomi mi band 2, but the bracelet came with a defect. The store offered me a full refund, I agreed. Money returned quickly and gave points, which can be exchanged for a discount! Shop recommend

Date of experience: January 20, 2018
Turkiye
1 review
0 helpful votes
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Gearbest
January 22, 2018

Very Good Site, Very good price, fast shipping, I would recommend it to everyone, products are of good quality, customer service is interested if problem

Date of experience: January 20, 2018
Morocco
1 review
0 helpful votes
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GearBest is the best website to buy from the internet at all, Offering excellent products at the best and cheapest prices Such as smartphones, electronic panels, televisions, tv box... etc, When I bought from this site for the first time I liked a lot. Ok, let's move to my recent order, it's very cool, Best lamp, best quality, best colors (red, green, blue), and best design, I am very satisfied with this product, I have tried it and liked it very much especially the movement of the manipulation of the lights.
Thank you very much GearBest!

Date of experience: January 20, 2018
Brazil
1 review
0 helpful votes
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Tab 8
January 22, 2018

O tablet é como descrito. Muito rápido e de excelente qualidade. Podem comprar sem medo. O som é ótimo, muito rápiido, a marca é muito conceituada e a gearbest respondeu todas as minhas perguntas e resolve os problemas muito rápido. Excelente

Date of experience: January 20, 2018
Poland
1 review
0 helpful votes
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In August 2018 it will be a year since I am GearBest user. I've made there 12 different orders, each item arrived to me on appointed time, without any damages and disappointing surprises. One is able to use PayPal when paying for GearBest order. I would like to say that I am impressed by quality of service and logistics provided by GearBest. I would also like to recommend GearBest to anyone who didn't use it.

Date of experience: January 20, 2018
Turkiye
1 review
0 helpful votes
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öncelikle çok ama çok güvenilir bir site sorunsuz alışveriş için teşekkürler gear best
Uygun fiyatlı ve bol çeşitli ürünler

Date of experience: January 20, 2018
Poland
1 review
1 helpful vote
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GearBest is a reliable and honest company. I have not had any trouble with her since we've been working together. I recommend it to everyone

Date of experience: January 20, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom