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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Eve V.
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Opinion
January 24, 2018

Moja opinia na temat Gearbest jest jak najbardziej pozytywna.
Zamówiłam kilkanaście produktów, wszystkie dotarły w określonym terminie.
Komunikacja bez problemów. Konkurencyjne ceny, dobrej jakości produkty.
Przesyłki dobrze zapakowane. Możliwość dodatkowej obniżki ceny zdobytymi punktami.
Polecam tego sprzedawcę.

Date of experience: January 23, 2018
Poland
1 review
0 helpful votes
Follow Greku K.
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Very good online store
January 24, 2018

I ordered several things on the gearbest page. I'm very happy with the shopping. Things are great and cheap. In one of my orders was missing one item. I wrote to the seller. I have been offered several convenient solutions. I used the refund option. The seller settled the payment very quickly. Contact with the seller was very good.
I recommend this shop to everyone, the ordered goods are of good quality, everything works without any complaints.

Date of experience: January 23, 2018
South Africa
1 review
2 helpful votes
Follow Mechell S.
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Been wsiting 6 months.
Paid the extra money to track the item.
I could never do so.
Now i get told that tge item is not coming and that its the transporter fault.

This is the worst company ever.
You can never get hold of anyone.

Date of experience: January 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Mechell,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

New York
1 review
4 helpful votes
Follow Moe F.
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I don't understand Where are these reviews coming from.
I ordered a phone, and didn't hear from them for a month.
The order status was: procesing, shipment arranged

Contacted customer service several times, made several tickets, every time they said different thing, i heard things like:
First time: We will send an email once it shipped.
Second time: the item is out of stuck, it will be back very soon.
Third time: this item has discontinued we will sent you a refund

Are you kidding me?

And it's been nearly three weeks, i'm waiting for a refund and nothing yet despite the fact they say refunds take between one to two weeks to show up on your credit card,

They just playing a game... i just can't trust them anymore

Date of experience: January 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Moe,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Ukraine
1 review
1 helpful vote
Follow Nadene M.
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Good buy.
January 24, 2018

In October I was looking for a cheap phone.
On the Internet I found a discount of $ 30 on the Xiaomi Redmi Note 4 phone, and create an order.
I paid with PayPal, the order came for a couple of weeks - quickly.
Phone was sealed.
I liked the purchase.

Date of experience: January 23, 2018
RU
1 review
1 helpful vote
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Great shop
January 24, 2018

One of the best stores, fast delivery and customer support, attentive to details, discounts and sales

Date of experience: January 23, 2018
Italy
1 review
0 helpful votes
Follow Francesco S.
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I've completed my first order on Gearbest and overall it has been a great experience. The item is just as described and 100% working. The support in my case replied quite fast to any ticket I've opened, solving all issues I had without a single flaw. The shipping has been quite long to be honest, but, considering the holidays and the bad weather issues carriers had to face, it has been pretty reasonable. Here again the support gave me all the explanation I needed.

Recommended!

Date of experience: January 23, 2018
Brazil
1 review
1 helpful vote
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Excellent
January 24, 2018

Everything was great. From service to delivery. About the product, I loved it. I had no problem. The service was very good, I had support before and after the purchase.

Date of experience: January 23, 2018
Italy
1 review
1 helpful vote
Follow Sinisa M.
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Always at the top
January 24, 2018

I bought a summer jacket from Gearbest for a modest sum. He arrived after only ten days. The product is of excellent quality as described on the site. Excellent service and fast shipping. Always at the top.

Date of experience: January 23, 2018
Portugal
1 review
1 helpful vote
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I've spent close to 400 on Gearbest, with the purchase of 2 Xiaomi smartphones, a Kingston SSD and multiples small items, like keychains, which are almost free. Everything I've received works perfectly. The customer support is also really helpful and fast to respond if you want to change your order or have any questions. The only downside in buying from Gearbest is that just like every other online shopping site, the delivery time can take a while, especially on holidays.

Date of experience: January 23, 2018
Turkiye
1 review
1 helpful vote
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Thanks for the products
January 24, 2018

With GearBest I buy products very cheaply with coupons.
Thanks for the live support.
Cargo quick and attentive.

Date of experience: January 23, 2018
Poland
1 review
1 helpful vote
Follow Jedrzej K.
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Best cn shop!
January 24, 2018

I bought over 50 products from Gearbest.com - everythink is ok!
Delivery without fees + - 30 days!
Good prices, special prices and maaaaaaaaany promotions
I will buy again and again and again... you should too ;)

Date of experience: January 23, 2018
Poland
1 review
0 helpful votes
Follow jabba t.
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The products are good and the payment is made very easily due to paypal option. GearBest is certainly one of the best online stores that makes international sales with the best performance today. There is no way for bad purchase on GearBest

Date of experience: January 23, 2018
Poland
1 review
0 helpful votes
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The best home automation seller
January 23, 2018

Gearbest is a place where you can buy Xiaomi and other devices with a lowest prices. I'm very satisified with the customer support quality. There was only one case when I've not received the product but the customer service offered me a full refund of money. I spent a lot of money on home appliances, drones, electronics on GearBest. I'm always very satisfied with the products and the website itself. Please remember to look for any coupons when you want to buy something on Gearbest. Always choose Priority Line shipping method - The goods are being sent from UK with no additional fees. The prices with coupons are the best on the internet. This is my honest review. I would recommend the shop to everyone.

Date of experience: January 23, 2018
Italy
1 review
0 helpful votes
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Perfect!
January 23, 2018

Pros:
Low price in every category, great support service, free shipping and no delivery problem.
I placed more than 20 orders in the last year, and the packages are always arrived!
Cons:
None

Date of experience: January 23, 2018
Oman
1 review
0 helpful votes
Follow Fulvio S.
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Best Internet Shop ever
January 23, 2018

I'm very happy to but from GB. Al the material are arriving in time and in a good status, better than Amazon.

Thanks GB

Date of experience: January 22, 2018
Mexico
1 review
0 helpful votes
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Amazing store
January 23, 2018

I had such an amazing experience with this store, first of all the products are cheap and great quality, they completely match their description with what you are going to receive. The customer service is even better, they had a problem with an item that run out of stock and instead of not caring at all they let me know, they gave options and they shipped 2 packages for me not to wait to receive the other products! Amazing!

Date of experience: January 22, 2018
Turkiye
1 review
1 helpful vote
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Gearbest harika bir mağaza
January 22, 2018

Gearbest mağazasını çok seviyorum. Her zaman alışveriş yapmak istiyoruz. Indirimler her zaman olsun. Sizleri seviyoruz. Kargolarımı çok hızlı ve güvenli gönderiyorlar.

Date of experience: January 22, 2018
Sweden
1 review
0 helpful votes
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Good
January 23, 2018

Really good. Nothing to complain about. The things i ordered arrived in good condition and i only took a couple of days.

Date of experience: January 22, 2018
Greece
1 review
0 helpful votes
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Best VFM Product
January 23, 2018

My order came very fast and the item was as it described. I recommend buy it from Gearbest!
If any problem take place gearbest service is always available to help!

Date of experience: January 22, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom