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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Switzerland
2 reviews
0 helpful votes
Follow Valerio E.
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Wonderful Experience
January 24, 2018

Great products both with its app it allow to purify the air in your house. You feel the air difference after short time during every single breath.

Fast and great shipping and customer support. The product is an high quality product.

PROS: - low noise emission - low energy consumption - easy to use - good design - good quality - great APP to comand it - large volume coverage CONS: - the display shows only PM2.5 levels, it would have been nice if also PM10s were also shown. I suggest to buy this product because it really improve the air quality in your house (or office) and you feel better.

Reason of review: Fair pricing.

I liked: Good price, Quality of service.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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çok iyi tavsiye ederim
January 24, 2018

Gearbest üzerinden kalem aldım, fiyatı hem uygun hem kaliteli, kesinlikle mükemmel, tavsiye ederim çok iyi, WB************** koduyla 15 günde geldi.

Date of experience: January 24, 2018
Poland
1 review
0 helpful votes
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I bought a lot of things on gearbest, and never had any problem with item or payment etc. Nice and secure shooping.

Date of experience: January 24, 2018
Brazil
1 review
0 helpful votes
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Fui atendido perfeitamente bem, todos os problemas resolvidos com rapidez e fluidez, não tenho à reclamar.

Date of experience: January 24, 2018
Poland
1 review
0 helpful votes
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Gearbest is my favourite online shop. I make orders there almost every week. There are so much great stuff there. Also, there are a lot of sales and coupons so prices are really exciting! Products are always high quality and solid. I bought a lot of items from cables and phone cases through powerbanks, earphones, cameras to smartphones. Everything I bought are exceptional and I am very happy. Gearbest support is very kind and helpful. They helped me countless times. They answers are very quick and valuable.

Date of experience: January 24, 2018
Italy
2 reviews
0 helpful votes
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The best in the world!
January 24, 2018

This is the best shopping online experience ever had. The products are original and the prices are lower respect all other shopping websites! Deliveries are a bit slow but it depends on the period and warehouses the best delivery time for me was 8 days from order

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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I love Gearbest :)
January 24, 2018

Shopping at GearBest was a very good experience. The representatives are friendly and polite. They are constantly making new campaigns.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
Follow Ziya u.
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Mükemmel site
January 24, 2018

Hızlı ve güvenilir. Harika teslimat. Güzel fiyatlar. Düşünmeden alışveriş yapabileceğiniz bir site. çok fazla ürün çeşitliliği.

Date of experience: January 24, 2018
Czechia
1 review
0 helpful votes
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Great services GearBest
January 24, 2018

I am very satisfied with services of GearBest. I have ordered a OBS Cirius II RTA, but package was lost or something (wasnt delivered) in 60 days. I wrote to GB and they sent me a new package just two days after i wrote them. They are relly kind and do their job very well!

Date of experience: January 24, 2018
Poland
1 review
0 helpful votes
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Just perfect
January 24, 2018

I ordered xiaomi wifi amplifier. Excelent communication with support. Product with perfect quality, fast shipping, I am very satisfied. Probably the best online shop from China! I strongly recommend.

Date of experience: January 24, 2018
RU
1 review
0 helpful votes
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Gearbest of the best
January 24, 2018

Ordered in store Gearbest fitness tracker Xiaomi MI band 2. Ordering W************** was sent the next day. Got it in 2 weeks. This is an original product in the original film. The fitness tracker was satisfied how and store. The shop can easily recommend. I will certainly be ordering more in this store.

Date of experience: January 24, 2018
Czechia
1 review
0 helpful votes
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Super obchod
January 24, 2018

Skvely obchod jsem rad ze jsem tenhle shop nasel. Urcite jsem tady nenakupoval naposled. Urcite budu nakupovat porad.

Date of experience: January 23, 2018
Australia
2 reviews
8 helpful votes
Follow Bill N.
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The company has refused to refund me my money and they come up with the silliest of excuses. The last one response was a snap from their internal system and it was written in Chinese and they expected the client to decipher the message. Their customer service is awful to say the least.

Date of experience: January 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Bill,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Loja perfeita.
January 24, 2018

Compro em vários sites, mas com a GB nunca tive problemas, sempre bem atendido e respostas rápidas. Confio e indico sempre.

Date of experience: January 23, 2018
Morocco
1 review
0 helpful votes
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Best shopping company
January 24, 2018

Gearbest my best website for shopping online all my order received in time and with best qualité also he has a great support if someone need to buy something from internet i recommend him to use Gearbest, thank you GEARBEST

Date of experience: January 23, 2018
Brazil
1 review
0 helpful votes
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I Love GearBest, Gearbest is one of the best store I Have ever had experience of purchasing products. Easy payment. Fast packgaing and fast shopping. Always shipped very well packaged and with everything that was ordered. I always recommend it.

Date of experience: January 23, 2018
Brazil
1 review
0 helpful votes
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The best online store
January 24, 2018

Very good store that was committed to deliver the products that I bought with speed and quality in the packaging.

Date of experience: January 23, 2018
Poland
1 review
0 helpful votes
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Best electronic store ever
January 24, 2018

I have been shopping in Gearbest for a year, I have made about 50 orders and I have never been disappointed with them. The most expensive thing I bought was the OnePlus 6 smartphone. It came quickly, within 3 weeks. The package was safely packed. The smartphone came in perfect condition, works as it should. I am very happy with this purchase because I bought it much cheaper than at my home country.

Date of experience: January 23, 2018
Turkiye
1 review
0 helpful votes
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Gearbest,
January 24, 2018

Gearbest,
Gerçekten çok hesaplı bir alışveriş sitesi her konuda yardımcı oluyorlar çok ilgili ve çok dürüstler zaten ucuz olan ürünler bazen kupon ile daha ucuz oluyor ve kargolar genellikle takipli ve ücretsiz çoğu elektronik alışverişimi Gearbest ten yapıyorum neredeyse kendilerine teşekkür ediyorum.

+1
Date of experience: January 23, 2018
Poland
1 review
0 helpful votes
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Best Chinese store ever
January 24, 2018

In my opinion, the gearbest is the best Chinese store much better than the aliexpress. I have used GearBest several times and my experience is very good.

Date of experience: January 23, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom