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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Great products both with its app it allow to purify the air in your house. You feel the air difference after short time during every single breath.
Fast and great shipping and customer support. The product is an high quality product.
PROS: - low noise emission - low energy consumption - easy to use - good design - good quality - great APP to comand it - large volume coverage CONS: - the display shows only PM2.5 levels, it would have been nice if also PM10s were also shown. I suggest to buy this product because it really improve the air quality in your house (or office) and you feel better.
Reason of review: Fair pricing.
I liked: Good price, Quality of service.
Gearbest üzerinden kalem aldım, fiyatı hem uygun hem kaliteli, kesinlikle mükemmel, tavsiye ederim çok iyi, WB************** koduyla 15 günde geldi.
I bought a lot of things on gearbest, and never had any problem with item or payment etc. Nice and secure shooping.
Fui atendido perfeitamente bem, todos os problemas resolvidos com rapidez e fluidez, não tenho à reclamar.
Gearbest is my favourite online shop. I make orders there almost every week. There are so much great stuff there. Also, there are a lot of sales and coupons so prices are really exciting! Products are always high quality and solid. I bought a lot of items from cables and phone cases through powerbanks, earphones, cameras to smartphones. Everything I bought are exceptional and I am very happy. Gearbest support is very kind and helpful. They helped me countless times. They answers are very quick and valuable.
This is the best shopping online experience ever had. The products are original and the prices are lower respect all other shopping websites! Deliveries are a bit slow but it depends on the period and warehouses the best delivery time for me was 8 days from order
Shopping at GearBest was a very good experience. The representatives are friendly and polite. They are constantly making new campaigns.
Hızlı ve güvenilir. Harika teslimat. Güzel fiyatlar. Düşünmeden alışveriş yapabileceğiniz bir site. çok fazla ürün çeşitliliği.
I am very satisfied with services of GearBest. I have ordered a OBS Cirius II RTA, but package was lost or something (wasnt delivered) in 60 days. I wrote to GB and they sent me a new package just two days after i wrote them. They are relly kind and do their job very well!
I ordered xiaomi wifi amplifier. Excelent communication with support. Product with perfect quality, fast shipping, I am very satisfied. Probably the best online shop from China! I strongly recommend.
Ordered in store Gearbest fitness tracker Xiaomi MI band 2. Ordering W************** was sent the next day. Got it in 2 weeks. This is an original product in the original film. The fitness tracker was satisfied how and store. The shop can easily recommend. I will certainly be ordering more in this store.
Skvely obchod jsem rad ze jsem tenhle shop nasel. Urcite jsem tady nenakupoval naposled. Urcite budu nakupovat porad.
The company has refused to refund me my money and they come up with the silliest of excuses. The last one response was a snap from their internal system and it was written in Chinese and they expected the client to decipher the message. Their customer service is awful to say the least.
Compro em vários sites, mas com a GB nunca tive problemas, sempre bem atendido e respostas rápidas. Confio e indico sempre.
Gearbest my best website for shopping online all my order received in time and with best qualité also he has a great support if someone need to buy something from internet i recommend him to use Gearbest, thank you GEARBEST
I Love GearBest, Gearbest is one of the best store I Have ever had experience of purchasing products. Easy payment. Fast packgaing and fast shopping. Always shipped very well packaged and with everything that was ordered. I always recommend it.
Very good store that was committed to deliver the products that I bought with speed and quality in the packaging.
I have been shopping in Gearbest for a year, I have made about 50 orders and I have never been disappointed with them. The most expensive thing I bought was the OnePlus 6 smartphone. It came quickly, within 3 weeks. The package was safely packed. The smartphone came in perfect condition, works as it should. I am very happy with this purchase because I bought it much cheaper than at my home country.
Gearbest,
Gerçekten çok hesaplı bir alışveriş sitesi her konuda yardımcı oluyorlar çok ilgili ve çok dürüstler zaten ucuz olan ürünler bazen kupon ile daha ucuz oluyor ve kargolar genellikle takipli ve ücretsiz çoğu elektronik alışverişimi Gearbest ten yapıyorum neredeyse kendilerine teşekkür ediyorum.
In my opinion, the gearbest is the best Chinese store much better than the aliexpress. I have used GearBest several times and my experience is very good.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Bill,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
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We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center