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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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All items arrived in time, all items are same as expected and even cheaper then on eBay for some reasons.
Support is on level and it responds fast (like less then 24 hours).
Just don't get package trough Sweden Direct Postal Service because they have a bit slower delivery time.
Also one note, you can get free items within some kind of refferal program which is great because I'm now ready to buy few items for free, thanks friends which bought item which they wanted to buy from eBay and now got it for super cheap.
Gearbest is a great online store with a diverse range of products at an unbeatable Price. The shipping of products is very fast.
I love doing shopping here. I always get an opportunity, promotion and the goods I need. And all this for exceptional prices
It was a good experience, I've made a order, and everything was shipped in time.
I've ordered Xiaomi Night Light, it came quickly and I was happy to receive it as promised.
Order number: W**************
Fast shipping and product as described. I alway use gearbest for shopping.
Ordered four times from Gearbest so far and every time was smooth and efficient. It is at this point my first choice when ordering from China.
PlayStation 3 cihazım için aldığım kontrollerdan çok memnun kaldım. Kaliteli ve çok uygun fiyat. O kadar memnun kaldım ki bir tane daha sipariş ettim. Gearbest sitesini herkese tavsiye ediyorum.
The product is very nice. It is handy. It is portable due to its small size. It is definitely a product that should be found in herbs. I advise
Really good. I am happy with the purchases from this store. I would recommend! Fast shipping, delivery time and good contact.
Very professional and customer friendly shopping site. I am very pleased to meet them.The fault in the order helped me contact them. They refunded the money and gave extra points.
Bought a lot of e-cigarette supplies and parts. All of them were delivered fast and in very good condition. Thank you Gearbest!
Very service minded staff and fast delivery. I am very satisfied with all products I have ordered. Easy payment routines. Nice time delivery and items was a good quality.
Para a minha primeira compra da China, confesso que comprei e fiquei com medo de que não recebesse o produto, mesmo tendo referências de alguns amigos de comentários positivos do gearbest em fóruns.
Mas decidi comprar e para a minha surpresa a compra foi realizada de forma fácil e rápida, para as dúvidas que eu tinha sobre a entrega ou produto era sempre bem atendimento pela equipe de suporte ao usuário, sempre dispostos a ajudar.
Se não fosse a demora dos correios brasileiro e a burocracia da entrada de produtos importados eu teria recebido meu telefone em menos de 30 dias.
Como se não bastasse acabei realizando novas compras e a ansiedade toma conta esperando chegar os produtos - que são de ótima qualidade.
This is the best online store where I make order. Very fast delivery process, and very responsive and professional support. For every order receive bonus points. It is very nice, because you can use this points to pay up to 30% of price for next order. I made on this site about 40 orders, and every one of them was delivered in maximum 20 days (free shipping). Thank Gearbest
I´ve used this site two times and i´ve not had any trouble with it. All orders arrived in good packaging, they match descriptions and delivery times are the most resonable on the market. Once I started shopping on Gearbest.com, I visit this site everyday, they have plenty of products for really low prices. Gearbest not only offers the best prices and in addition a system to earn points when you buy that I can use to reduce the price of my later purchases. Customer's service is always very helpful.
I have very good experience with this shop and I will definitely recommend it to everyone!
Order No.: W************** (1 SCISHION V88 TV Box Player Rockchip 3229 Quad Core) at 23 November 2017 and Order No.: WB************** (1 Sanda 289 5300 Double Movement Sports Male Watch and 1 Cagarny 6820 Male Quartz Watch).
Carlos
Fast cargo and quality great. Great shop! Fast delivery and customer support :) I like this site very much
хороший магазин, заказывал там ноутбук xiaomi mi pro 15.6 и не пожалел об этом, ноутбук пришел без повреждений и в полной комплектации, пользуюсь им очень активно
I had good experience with this site, i used it so many time to shop online
And i received my order well packaged as described
Very recommanded to shop safely
Bu site üyelerine Puan karşılığı bazı tekliflerde bulunup sonrasında verdiği puanları kullandırtmıyor.
Aliexpress daha iyi, tavsiye etmiyorum. Hem ürünler hemde kargolama çok pahalı. Müşteri ilişkilerini beğenmedim. Birdaha alışveriş yapmayacağım.
I DO NOT SUGGEST!
That website is give some offer his members for points, and than does not allow to use it.
Products are expensive and shipping expensive also. I don't like customer service.
I will never buy again anything from Gearbest. Aliexpress better than this website.
Shopping here is a great 4th special there are very nice discounts I think you should definitely try
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

