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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
Follow Marko I.
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All items arrived in time, all items are same as expected and even cheaper then on eBay for some reasons.
Support is on level and it responds fast (like less then 24 hours).
Just don't get package trough Sweden Direct Postal Service because they have a bit slower delivery time.
Also one note, you can get free items within some kind of refferal program which is great because I'm now ready to buy few items for free, thanks friends which bought item which they wanted to buy from eBay and now got it for super cheap.

Date of experience: January 25, 2018
Romania
1 review
0 helpful votes
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Excellent store
January 25, 2018

Gearbest is a great online store with a diverse range of products at an unbeatable Price. The shipping of products is very fast.

Date of experience: January 25, 2018
Poland
1 review
0 helpful votes
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Shopping is fun
January 25, 2018

I love doing shopping here. I always get an opportunity, promotion and the goods I need. And all this for exceptional prices

Date of experience: January 25, 2018
GB
1 review
0 helpful votes
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Fast and excellent supplier
January 24, 2019

It was a good experience, I've made a order, and everything was shipped in time.

I've ordered Xiaomi Night Light, it came quickly and I was happy to receive it as promised.

Date of experience: January 25, 2018
Italy
1 review
0 helpful votes
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GREAT SHO ON LINE
January 25, 2018

Order number: W**************

Fast shipping and product as described. I alway use gearbest for shopping.

Date of experience: January 25, 2018
Turkiye
1 review
0 helpful votes
Follow Batuhan O.
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The product's battery exploded, but instead of making a refund as a joke, they said to install 100 points to your account.

Date of experience: January 25, 2018
Romania
1 review
0 helpful votes
Follow Marian F.
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Ordered four times from Gearbest so far and every time was smooth and efficient. It is at this point my first choice when ordering from China.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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PlayStation 3 kontroller
January 25, 2018

PlayStation 3 cihazım için aldığım kontrollerdan çok memnun kaldım. Kaliteli ve çok uygun fiyat. O kadar memnun kaldım ki bir tane daha sipariş ettim. Gearbest sitesini herkese tavsiye ediyorum.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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I advise
January 25, 2018

The product is very nice. It is handy. It is portable due to its small size. It is definitely a product that should be found in herbs. I advise

Date of experience: January 24, 2018
Poland
1 review
0 helpful votes
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Really good
January 25, 2018

Really good. I am happy with the purchases from this store. I would recommend! Fast shipping, delivery time and good contact.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
Follow AHMET T.
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Very professional and customer friendly shopping site. I am very pleased to meet them.The fault in the order helped me contact them. They refunded the money and gave extra points.

Date of experience: January 24, 2018
RU
1 review
0 helpful votes
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Still best service
January 24, 2018
Updated review

Bought a lot of e-cigarette supplies and parts. All of them were delivered fast and in very good condition. Thank you Gearbest!

Date of experience: January 24, 2018

Best service ever
January 24, 2018
Previous review

Very service minded staff and fast delivery. I am very satisfied with all products I have ordered. Easy payment routines. Nice time delivery and items was a good quality.

Date of experience: May 18, 2017
Brazil
1 review
0 helpful votes
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Para a minha primeira compra da China, confesso que comprei e fiquei com medo de que não recebesse o produto, mesmo tendo referências de alguns amigos de comentários positivos do gearbest em fóruns.

Mas decidi comprar e para a minha surpresa a compra foi realizada de forma fácil e rápida, para as dúvidas que eu tinha sobre a entrega ou produto era sempre bem atendimento pela equipe de suporte ao usuário, sempre dispostos a ajudar.

Se não fosse a demora dos correios brasileiro e a burocracia da entrada de produtos importados eu teria recebido meu telefone em menos de 30 dias.

Como se não bastasse acabei realizando novas compras e a ansiedade toma conta esperando chegar os produtos - que são de ótima qualidade.

Date of experience: January 24, 2018
MD
1 review
1 helpful vote
Follow Sergiu C.
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This is the best online store where I make order. Very fast delivery process, and very responsive and professional support. For every order receive bonus points. It is very nice, because you can use this points to pay up to 30% of price for next order. I made on this site about 40 orders, and every one of them was delivered in maximum 20 days (free shipping). Thank Gearbest

Date of experience: January 24, 2018
Portugal
1 review
0 helpful votes
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I´ve used this site two times and i´ve not had any trouble with it. All orders arrived in good packaging, they match descriptions and delivery times are the most resonable on the market. Once I started shopping on Gearbest.com, I visit this site everyday, they have plenty of products for really low prices. Gearbest not only offers the best prices and in addition a system to earn points when you buy that I can use to reduce the price of my later purchases. Customer's service is always very helpful.
I have very good experience with this shop and I will definitely recommend it to everyone!

Order No.: W************** (1 SCISHION V88 TV Box Player Rockchip 3229 Quad Core) at 23 November 2017 and Order No.: WB************** (1 Sanda 289 5300 Double Movement Sports Male Watch and 1 Cagarny 6820 Male Quartz Watch).

Carlos

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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A very high quality site
January 24, 2018

Fast cargo and quality great. Great shop! Fast delivery and customer support :) I like this site very much

Date of experience: January 24, 2018
RU
1 review
0 helpful votes
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Great shop!
January 24, 2018

хороший магазин, заказывал там ноутбук xiaomi mi pro 15.6 и не пожалел об этом, ноутбук пришел без повреждений и в полной комплектации, пользуюсь им очень активно

Date of experience: January 24, 2018
Algeria
1 review
0 helpful votes
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I had good experience with this site, i used it so many time to shop online
And i received my order well packaged as described
Very recommanded to shop safely

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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GEARBEST IS REGRET
January 24, 2018

Bu site üyelerine Puan karşılığı bazı tekliflerde bulunup sonrasında verdiği puanları kullandırtmıyor.
Aliexpress daha iyi, tavsiye etmiyorum. Hem ürünler hemde kargolama çok pahalı. Müşteri ilişkilerini beğenmedim. Birdaha alışveriş yapmayacağım.

I DO NOT SUGGEST!

That website is give some offer his members for points, and than does not allow to use it.
Products are expensive and shipping expensive also. I don't like customer service.
I will never buy again anything from Gearbest. Aliexpress better than this website.

Date of experience: January 24, 2018
Turkiye
1 review
0 helpful votes
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Convenient shopping
January 25, 2018

Shopping here is a great 4th special there are very nice discounts I think you should definitely try

Date of experience: January 24, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom