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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Buy: Nov 26,2017 | Received 26 Jan, 2018
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The clock is very good, no regrets.
After two days of use, the battery lasts very well, I am using only Bluetooth connected.
Of the 4 bracelets I bought, 2 of them came with the smaller fixing pins, hence I will use the other pins, so be smart if you buy only one bracelet. The bracelets were the leather and the mesh wristband.
I will still test with the pedal and then post the results.
Gearbest is one of the best stores i have ever had the experience of purchasing products, easy payment, fast packaging and fast shipping, always shipped very well packaged and witch everything that was orded. I always recommend it.
I ordered from Gearbest a few things. I am really satisfied in shipping time, quality of products, packtage and price. This site have in my opinion nearly the best prices. As Xiaomi fan, I could recomend shopping Xiaomi stuff from this site. Support is quite good, and communicative. I am preferring to buy goods here than on other sites.
I became a customer of gearbest just a few months ago and I liked it! There are a lot of cool items, which are very profitable and also has an interesting system of discounts that help to save money on goods!
Do not forget about the technical support, which will quickly answer all the questions that arise!
I advise you to make purchases on gearbest, you will be satisfied - I guarantee!
My first purchase was a MiBand 1s at a very favorable price, which was only in gearbest, and it's true!
Hello. I have a small toys store in Ukraine. And I always order drones and RC cars only on Gearbest. All my orders were delivered in 2 weeks for free. All goods are worked. And boxes were not mashed, so I can to resale it. I make a many orders and I never had any problems with Gearbest. Because of this reasons I trust to Gearbest.
Each package has arrived. Most are very well packed.
In case of problems, support has helped solve the problem several times (no instructions, damaged item).
Thanks to the gearbest I had great presents for Christmas!
I recommend shopping to everyone. Low prices are their biggest advantage!
I bought headphones Xiaomi Pro HD In-ear Hybrid Earphones on gearbest.com. The headphones cost me only $ 12. The package reached me in 1 month. Packed everything was good, the box from under the headphones was not wrinkled, it was packed into the factory tape. The headphones themselves are original, the quality is very good, and given the price of $ 12 just super! Gearbest.com is not the first time doing such a good discount on goods, an excellent store. It's nice to shop there!
GearBest is a perfect shopping site. Successful in every subject. The prices are ideal. The products are genuine and qualified Xiaomi intern led usb led. Super product. Also fast delivery.
Gearbest is a great store, here you can buy everything you want! There are often discounts and you can buy goods at a good price! This is real discounts, you can buy some goods cheaper than in any other store. The store accepts various payment systems: PayPal, Visa, Mastercerd, etc and you can choose what is convenient for you. There is also a system of rewards (points) that you receive for each purchase and reviews for goods. Further you can pay up to 30% of the price with points. Good delivery service, it is possible to choose the type of delivery. Delivery to Russia is from 2 to 4 weeks, 6 weeks seldom.
Sklep z dobrą elektroniką w dobrych cenach.Wysyłka dość szybka,obsługa i kontakt doskonały. W razie problemów z zamówieniem odpowiadają najczęściej w kilka minut. Problemów z gwarancją nie ma, więc Polecam
Muy buena página para hacer compras es muy confiable y segura... Mis pedidos han llegado dentro del tiempo estipulado por tal motivo no tengo ningún inconveniente en recomendarlos.
As always, the goods are of high quality. Shopping on gearbest is a pleasure. I highly recommend shopping there
Gearbest.com has the best price for Xiaomi phones and other brands. I bought a lot of phone for me and my friends and I hadn't problems. Shipment is very quick. The customer service is very quick and kind.
Shopping on Gearbest is easy! Great prices, but thing that I like most are Customer Reviews. Feedbacks that shop received from customers about the items are very helpful. With shipping insurance I feel safe.
Gearbest.com, also in the Italian version it.Gearbest.com, is an excellent seller that allows you to make good purchases.
There are always coupons that save money compared to other e-commerce sites.
Communication is of a high standard.
Good times and shipping methods.
Any customs problems resolved promptly.
I recommend it.
I love Gearbest because there are a lot of things in stock. Furthermore, there are several Europe warehouse, so if I would like to buy a greater value item I always order from Gaerbest. That's the reason if I order from Eu warehouse I won't pay duty.
My last order was a 3D Printer from Gearbest EU warehouse and I am very satisfied with this product. The shipping time was 3 days which is almost faster than I ordered from a domestic webshop.
The very convenient website works the flexible system of discounts that is very pleasant, I am very glad to deal with it shops in the future
My favorite store to buy gadgets and smartphones!
Prices are very attractive, packages arrive quickly and handled with care!
Best internet store!
The customer service is awesome!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

