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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
Follow Youssef H.
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The Gearbest is my best site for shipping eny items (electronic, phones, Bags & Shoes, smart watch...) I'm satisfied for all orders The important thing is the site Money back If The product is damaged; Or delays in delivery within two months and The delivery is enough quick. And the package is excellent; Every friend of mine knows gearbest from morocco And outside Morocco.
I would always recommend the site; I also have a channel on YouTube I review all the products I bought from Gearbest
Thank you Gearbest! I'm going to buy on Gearbest again.
I think every Gearbest's buyer will be satisfied with site service, prices, delivery time and good support.
We will always be with you.

Date of experience: January 30, 2018
Spain
1 review
0 helpful votes
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Perfect
January 31, 2018

Order number **************411, date 30/07/18, very happy, he arrived quickly and as described. Good customer service, good quality product. I recommend this page to buy without problem.

Date of experience: January 30, 2018
Turkiye
1 review
1 helpful vote
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The Best: GEARBEST
February 2, 2018

Gearbest has many various and excellent and quality goods. Im very satisfied because of using Gearbest when ı am shopping.

Date of experience: January 30, 2018
Poland
1 review
0 helpful votes
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Gearbest is very good shop
January 31, 2018

Gearbest is great shop, here you can find wahtever you want in great price, delivery time is very good and support is helpful, really recommend!

Date of experience: January 30, 2018
Spain
3 reviews
0 helpful votes
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Tanto los precios como el servicio es inmejorable. Siempre compraré a ellos son los mejores. Los envíos dependiendo de las fechas son algo lentos, pero muy comprensibles debido al ser desde China. Tienes muchos artículos con envió desde Europa, que esos tardan algo menos. Buena comunicación del servicio de soporte tanto por la web como por Messenger de Facebook.

Date of experience: January 30, 2018
Ukraine
1 review
0 helpful votes
Follow Yaroslav F.
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I've been looking for a store that you can trust. And so I found it. Best prices, excellent technical support and fast delivery. I will buy goods there permanently.

Date of experience: January 30, 2018
Turkiye
1 review
0 helpful votes
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Mükemmel Kalite
January 31, 2018

Aldığım ürün çok hızlı ve sorunsuz geldi.
NormalFiyatına göre gerçekten çok ucuz bir site
Teşekkürler Gearbest

Date of experience: January 30, 2018
Brazil
1 review
0 helpful votes
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EXCELLENT SHOP
January 30, 2018

QUICK SHIPPING, low price, good quality products. I received all the products on time.
In the gearbest you find all the categories you are looking for, great website to buy!

Date of experience: January 29, 2018
Brazil
1 review
0 helpful votes
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Loja muito confiável!
January 30, 2018

Amo comprar nessa loja! Entrega rápida e confiável! Facilitam o pagamento, dão suporte e reembolsam se caso seu produto não chegar. Enfim, loja muito confiável!

Date of experience: January 29, 2018
Brazil
1 review
0 helpful votes
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Like Best Site
January 30, 2018

I really like the site, many products of the highest quality, I have already bought it, and I know more than 10 people who always buy into it and also speak wonderful things about it.

Date of experience: January 29, 2018
Mexico
1 review
0 helpful votes
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Muy buena tienda
January 30, 2018

Muy buena tienda, excelente para hacer compras de todo tipo, todo lo encuentras ahi, eh tenido la oportunidad de comprar varias veces y todo llega muy bien, a tiempo y muy bien empacado, recomiendo mucho la pagina, excelente para todos los gustos!

Date of experience: January 29, 2018
Brazil
1 review
0 helpful votes
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Exellent shopping site.
January 30, 2018

Excellent shopping site.
"I bought several products on the site, as I am Architect I found many shopping options for projects, for my office. I recommend it to friends. "
000
Edit Review
Order Information: # WP************** on January 22 2018

Date of experience: January 29, 2018
Turkiye
1 review
0 helpful votes
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Happy shopping
March 2, 2018

A site that makes you happy both in terms of price and quality of products as you do shopping This site is a site where customer satisfaction is kept at the highest level thanks to this quality tremendously.

Date of experience: January 29, 2018
Mexico
1 review
0 helpful votes
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La mejor tienda de compras en linea!
January 30, 2018

He tenido muy buenas experiencias con Gearbest, por lo que la considero la mejor tienda para compras en linea comparada con otras paginas similares. Tienen los mejores precios y muy buenas promociones. Cuando tengo dudas sobre mis pedidos me ayuda su excelente equipo de soporte. Sin duda seguire prefiriendo Gearbest.
Después de varios pedidos más, puedo reafirmar mi excelente experiencia con Gearbest.

Date of experience: January 29, 2018
RU
1 review
1 helpful vote
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They provide me fake track number. I called to NL Post, they said that this numer does not exist, and cannot start from "RU133." Thats's the reason, why parcell still not tracked, although it took almost a week after sending. Why you again and again cheat me? I am sick of tired of you and go to the court and provide me fake track number. I called to NL Post, they said that this numer does not exist, and cannot start from "RU133." Thats's the reason, why parcell still not tracked, although it took almost a week after sending. Why you again and again cheat me? I am sick of tired of you and go to the court and

Date of experience: January 29, 2018
Lily L. Gearbest Rep
over a year old

Dear Antob,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Gearbest
January 30, 2018

Muto bom comprar na Gearbest, realizo compras no site já faz um bom tempo e nunca tive problemas com minhas compras, super recomendo a empresa esta de parabéns.

Date of experience: January 29, 2018
Germany
1 review
0 helpful votes
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I have ordered about 12 times on gearbest.com. Each and every single order has been delivered by the time it has been expected to be delivered, without any flaws and in perfect quality.

I will continue to order on gearbest.com and I recommend everybody who wants to save money without compromising quality for it to do so.

Date of experience: January 29, 2018
Ireland
1 review
1 helpful vote
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We ordered Wall Art from Gearbest, and let me tell you what was delivered cannot be described as wall art, we described it as trash. The resolution is disgraceful, the print, the overall pictures that were delivered were not at all like on their website. One scenic picture of a beach ordered in landscape was delivered in portrait and again resolution was disgraceful.
I would never order from this company again, our whole company is completely horrified at what was delivered, you sure don't get what you see on their website.

You state below you sent me a message? Where did you send me a message?

And you also state your website gives a detailed description of your products, where does it state that when you get your wall art delivered it won't look like the picture on the website and the resolution will be so bad you can hardly make out what the picture is?

Date of experience: January 29, 2018
Lily L. Gearbest Rep
over a year old

Dear Karen,
We are sorry to hear that your product was not as expected.
We offer a detailed description of all our products on the item page.
Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent a message to offer solutions to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.

Gearbest.com

Ukraine
3 reviews
0 helpful votes
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I like gearbest very much for its prices, promotions and delivery speed, in comparison with aliexpress where I was buying my previous purchases before that is much more better. Even customs declaration value are available to download in orders details and that is awesome!

Date of experience: January 29, 2018
Brazil
1 review
0 helpful votes
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Sou cliente da GEARBEST, e sempre fiz compras nesse site, tinha um atendimento muito bom, despachos e entregas rápidas.
Já deixei comentários positivos, elogiando a loja.
Mas na última compra me decepcionei totalmente.
Efetuei uma compra dia 7 de Maio, com despacho no dia 14, nesse prazo, entrei em contato com a GEARBEST, onde me responderam que esse atraso se deve a rigorosas verificações de qualidade para garantir que você receba os ítens de melhor qualidade e alegando que seria em 10 dias úteis, voltei a entrar em contato, dia 18 de maio, onde me responderam que teve um problema no armazém.
Resumindo, me enganaram todo esse tempo, v´rios produtos subindo de preço, saindo de promoções, e nada de uma solução, e o produto continua sendo vendido com o prazo de 7 dias para ser enviado, eles continuam enganado mais consumidores.
Infelizmente perdi a confiança em comprar nessa loja, pois sei que posso ter esse problema.
Muitos Brasileiros estão trocando de site para as compras.
Uma pena, pois sempre gostei e sempre elogiei a loja, mas infelizmente não tem como fazer propaganda de uma loja que não cuida dos clientes...

Date of experience: January 29, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom