Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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J'ai commandé plusieurs fois sur Gearbest et je n'ai eu aucun problème.
Le service après vente est excellent.
Je vous le recommande vivement.
Very good store. Great assortment. There is a choice of delivery. Ordered there is not 1 product. Everything comes as a whole. All goods are of excellent quality. Once the goods did not come and I sent a new one without any questions! The best store!
Very good website for shopping, I have made a lot of orders purchases through the site, delivery is fast, very good prices and flash sales. I recommend this site to everyone.!
I buy two years on gearbest and am very satisfied with the service. Good packaging of goods. Never send a fake. Description of goods accurate and responsive support. I recommend.
Until now I have not seen a better website, they send fast, the service is very fast and always supporting their customers
The best online customer service i have see is Gearbest. They will quicky respond to your issue & solve it as soon as possible, before i used to be afraid of shopping online, but after experience Gearbest i am no longer afraid. The payment mode is good & Secure. The shipping is cost low & fast delivery.
Whenever I shop at Gearbest I am very satisfied because they have the best prices always and the products are excellent!
Always quality items, perfect description and on time delivery.
I will recommend!
I will buy again and again!
I bought 70 denier products including laptop (yepo 737a) until today. I've never had a problem. When I send out the video (1 product) immediately, I made money. I am very pleased. I will go shopping
My last purchase in this Shop is smartphone Bluboo S1 and as usual everything is ok.
Fast delivery, Low price, Good Quality and everything it's like in the description.
It's definitely not my last Purchase :)
Es de las tiendas donde se encuentra todo a un muy buen precio, además de que te hacen descuento y salen productos muy buenos
Simply the best online store that exists. I bought it once and I will always buy it because I am very satisfied with the speed of shipping.
Decent but friendly customer service.
Mostly fast shipment and dispatch.
Quality of products has been satisfacory.
Huge sortiment of various types.
Like:
-Prices
-Support
-Delivery
Dislike:
-No
I really like GB because the prices are the best mostly and it has everything I need.
Tuve una experiencia bastante agradable con la tienda, tanto en la atención cómo en los productos que me encantaron, estuvieron de maravilla
I ordered a few bits from gearbest China warehouse on Xmas day. Recieved an email over a week ago saying sorry you haven't got your items but they are in your local country (whatever that means) still nothing to this day. I've bought many items from China via eBay Amazon etc and never waited half this long. For the extra few quid it would cost to buy in the UK it is not worth buying from here at all. Unless you don't mind waiting a long long time.
Also they have flash sales to draw you in like you only have 12 hours to get this deal... yet 12 hours later the deal is exactly the same
They are wonderful, good products and best prices, they ship fast to my country and good. Been shopping with them for about 3-4 months its always been hassle free.
Was lied to on the 18th jan and told my package was in the uk!
37 days on and still no package and no tracking update either.
Will never use this company again!
Pls use fasttech or 3fvape with real delivery times!
Dear Sam,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Foi a minha primeira compra no site. Chegou dentro do prazo previsto. 5 estrelas. Espero fazer compras novamente. Obrigado.
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear Brendan,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center