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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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LeEco Le S3 X626 4G Phablet
February 1, 2018

I bought this wonderful smartphone at an incredibly low price. I'm just crazy about GearBest! There are a lot of interest shares!

+1
Date of experience: February 1, 2018
Greece
1 review
0 helpful votes
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Very good and reliable shop
January 24, 2019

I have shopped many things from gearbest both from china and from europe and I received them all without problems. They have a good customer service that responds quickly to your questions.

Date of experience: January 31, 2018
Poland
4 reviews
1 helpful vote
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Great shop
February 2, 2018

This is not the first store I shop in but certainly is one of the better ones. Low prices, good choice, very good customer service. I highly recommend.

Date of experience: January 31, 2018
RU
1 review
0 helpful votes
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Nice.
February 1, 2018

The reasons I am with them:

- good offers for their prices;
- sweet coupons;
- nice bonus points system;
- fast mobile app;
- fast and customer empathy support.

Recommended.
:)

Date of experience: January 31, 2018
Mexico
1 review
0 helpful votes
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Mis compras en gearbest han sido de lo mejor y eso que al principio yo era algo desconfiado, el servicio al cliente es magnifico.

Date of experience: January 31, 2018
Turkiye
1 review
0 helpful votes
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I am very pleased.
February 1, 2018

I am very pleased to receive many products from gearbest, due to the high prices in our country, I have not encountered any problems until now, reasonable prices and flash discounts are attractive. I was looking for headphones to use at the gym, I bought meizu ep51 through the site, 15 days arrived in Turkey, almost half of the price in Turkey.

Date of experience: January 31, 2018
Mexico
1 review
0 helpful votes
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Muy buena tienda
February 1, 2018

Muy buena experiencia, servicio super rapido y seguro, precios super accesibles y promociones que no encontraras en otra parte

Date of experience: January 31, 2018
Mexico
1 review
0 helpful votes
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Gearbest is good store.
February 1, 2018

Gearbest is the best online store. I have bought several things on this page and every time the service has been very fast. They always solve your doubts or questions.
The products they sell are of good quality.

Date of experience: January 31, 2018
Brazil
1 review
0 helpful votes
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I'am so happy with my xiaomi, delivered fast and nothing broken, good and cheap price, and i'm waiting for my others packages with happines

Date of experience: January 31, 2018
Mexico
1 review
0 helpful votes
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100% Recommend
February 1, 2018

Gearbest is the best website for buying! Very fast shipping, low cost and very good quality, and their customer service it's excellent.

Date of experience: January 31, 2018
France
1 review
0 helpful votes
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Best products
February 1, 2018

I often buy on gearbest for the product quality.
My last purchase ( a mavic pro drone) was probably the best.
Best quality, good delivery, and good support center communication

Date of experience: January 31, 2018
Panama
1 review
0 helpful votes
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Gracias todo esta buen estado y en excelente envio llego a muy bien tiempo y los equipos de buena calidad

Date of experience: January 31, 2018
Turkiye
1 review
0 helpful votes
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Mükemmel bir site
January 24, 2019

Yaklaşık 14 siparişim var ve gelen ürünlerden memnunum kupon sistemi harika bir site. Aldığım son mause da iyi cıktı

Date of experience: January 31, 2018
Poland
1 review
0 helpful votes
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Tablet Wuxing
February 1, 2018

Wszystko OK, jestem zadowolony z zakupu na gearbest. Przesyłka dotarła szybko, towar zgodny z opisem. Dobra cena. Polecam

Date of experience: January 31, 2018
Czechia
1 review
0 helpful votes
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Satisfied
February 1, 2018

They have good prices and customer service - they solved all my problems with orders to my satisfaction. Shipping time is acceptable.

Date of experience: January 31, 2018
PS
1 review
0 helpful votes
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Best shopping experience ever
February 1, 2018

The gearbest team delivered the product in time and the product came out to be much better than expected.
Also their customer support is very good and they reply very quickly and issues are solved at once.
You must go for this site without any hesitation.

Date of experience: January 31, 2018
RU
1 review
0 helpful votes
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GearBest is only and forever!
February 1, 2018

Good online store. Come there after... uffff... didn't remember how many years of Ali Express shipping.
GearBest have lower prices, better bonus programs and exellent shipment system.
There is no chance that suppotr ignore you, than you'r the goods will be of inadequate quality. Only honest descriptions and transparent transactions in the absence of unscrupulous sellers.
How you can see on screenshots Ali became awfull - they lost every fourth package!
But not GB! All I bought - all I got. And no any way.

+8
Date of experience: January 31, 2018
Hungary
1 review
0 helpful votes
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This store is unbelievably amazing! Everything I need, I can find it here at the lowest price! It's better then any Chinese store! I will always order from here! All of my orders shipped 1 day after the order!

Date of experience: January 31, 2018
Ukraine
1 review
0 helpful votes
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Best store for me!
February 1, 2018

I discovered this store a couple of months ago, but I already knew that I was lucky. Earlier, I bought on another well-known site and did not know about Girbest. But now all my purchases are doing in girbest.
I like the assortment, original products (there are no fakes) and extremely low prices. So I recommend it to everyone. Discover online shopping for yourself in this store too!
With Gearbesr you will not have any problems!

Date of experience: January 31, 2018
Portugal
1 review
0 helpful votes
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My gearbest experience
February 1, 2018

I have a blast buying in Gearbest. The best experience when buying online. Super prices, got some coupons from the sellers and got fantastic well packaged orders.
The shipping standard is fast, with one or other order that came late (maybe because of the customs) but it's always with the minimum bussiness days of shipping. E.g. The last order I made in Gearbest came within 9 normal days.
I like this online store very much

Date of experience: January 31, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom