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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought this wonderful smartphone at an incredibly low price. I'm just crazy about GearBest! There are a lot of interest shares!
I have shopped many things from gearbest both from china and from europe and I received them all without problems. They have a good customer service that responds quickly to your questions.
This is not the first store I shop in but certainly is one of the better ones. Low prices, good choice, very good customer service. I highly recommend.
The reasons I am with them:
- good offers for their prices;
- sweet coupons;
- nice bonus points system;
- fast mobile app;
- fast and customer empathy support.
Recommended.
:)
Mis compras en gearbest han sido de lo mejor y eso que al principio yo era algo desconfiado, el servicio al cliente es magnifico.
I am very pleased to receive many products from gearbest, due to the high prices in our country, I have not encountered any problems until now, reasonable prices and flash discounts are attractive. I was looking for headphones to use at the gym, I bought meizu ep51 through the site, 15 days arrived in Turkey, almost half of the price in Turkey.
Muy buena experiencia, servicio super rapido y seguro, precios super accesibles y promociones que no encontraras en otra parte
Gearbest is the best online store. I have bought several things on this page and every time the service has been very fast. They always solve your doubts or questions.
The products they sell are of good quality.
I'am so happy with my xiaomi, delivered fast and nothing broken, good and cheap price, and i'm waiting for my others packages with happines
Gearbest is the best website for buying! Very fast shipping, low cost and very good quality, and their customer service it's excellent.
I often buy on gearbest for the product quality.
My last purchase ( a mavic pro drone) was probably the best.
Best quality, good delivery, and good support center communication
Gracias todo esta buen estado y en excelente envio llego a muy bien tiempo y los equipos de buena calidad
Yaklaşık 14 siparişim var ve gelen ürünlerden memnunum kupon sistemi harika bir site. Aldığım son mause da iyi cıktı
Wszystko OK, jestem zadowolony z zakupu na gearbest. Przesyłka dotarła szybko, towar zgodny z opisem. Dobra cena. Polecam
The gearbest team delivered the product in time and the product came out to be much better than expected.
Also their customer support is very good and they reply very quickly and issues are solved at once.
You must go for this site without any hesitation.
Good online store. Come there after... uffff... didn't remember how many years of Ali Express shipping.
GearBest have lower prices, better bonus programs and exellent shipment system.
There is no chance that suppotr ignore you, than you'r the goods will be of inadequate quality. Only honest descriptions and transparent transactions in the absence of unscrupulous sellers.
How you can see on screenshots Ali became awfull - they lost every fourth package!
But not GB! All I bought - all I got. And no any way.
This store is unbelievably amazing! Everything I need, I can find it here at the lowest price! It's better then any Chinese store! I will always order from here! All of my orders shipped 1 day after the order!
I discovered this store a couple of months ago, but I already knew that I was lucky. Earlier, I bought on another well-known site and did not know about Girbest. But now all my purchases are doing in girbest.
I like the assortment, original products (there are no fakes) and extremely low prices. So I recommend it to everyone. Discover online shopping for yourself in this store too!
With Gearbesr you will not have any problems!
I have a blast buying in Gearbest. The best experience when buying online. Super prices, got some coupons from the sellers and got fantastic well packaged orders.
The shipping standard is fast, with one or other order that came late (maybe because of the customs) but it's always with the minimum bussiness days of shipping. E.g. The last order I made in Gearbest came within 9 normal days.
I like this online store very much
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

