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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Poland
3 reviews
0 helpful votes
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I like to do shopping there. I always look for good products and at a good price. I found it here. Before buying I can read the additional reviews of the product often with attached photos and movie clip. I have not seen it in any other store. It exists because it is a "My Points" system, you get discounts on your next purchase for placing a review. And that's why I like this store because I know what I'm buying. I recommend this store.

Date of experience: February 1, 2018
Ukraine
1 review
1 helpful vote
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I would like to share my shopping experience with Gearbest.com!
Very good shop, fast shipping to Ukraine, respondent support, lowest prices among all China stores!
All my orders arrived very fast, products are high quality because Gearbest make quality check and puts seals before shipping!
Gearbest often provide promotions, flash sales and price drops - so you can earn money up to 30%!
I am satisfied of my shopping experience, will make new orders and recommend this great store to my friends!

Date of experience: February 1, 2018
Hungary
1 review
0 helpful votes
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Quality goods, cheap prices
February 2, 2018

After several orders I can state, that Gearbest is one of the best webshops on the internet. If I need something fro my home, or a new gadget for myself, i am always checking it at gearbest. Their shipping speed is awsome, the longest delivery took only 28 days to Hungary.
If I had a question regarding my order, th support center answered it withon 24 hours! Even a local support here in Hungary would not respond so quickly. I am totally satisfied with them, and recommend GB for everyone.

Date of experience: February 1, 2018
RU
1 review
0 helpful votes
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Gearbest very good store
February 2, 2018

Recently bought a tablet in this store. The price in this shop was the cheapest. The product fully met my expectations. The equipment meets the description on the website. The delivery was carried out by the transport company directly to the house. I recommend this store to my friends.

Date of experience: February 1, 2018
Brazil
1 review
0 helpful votes
Follow Feernando L.
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I bought my new mobile phone Oneplus 5T in Gearbest, I researched for a long time where I will buy my new phone. When I saw one video in youtube review one plus 5 T. When my first time I saw mobile phone I felt very happy because it is best mobile phone in word and review have link to go website gearbest. I had never bought items in Gearbest but I gave a chance to buy Gearbest I did not feel regrets in great site if you want to buy something. I am loyal to Gearbest I love Geasrbest best prices for you.

Date of experience: February 1, 2018
Brazil
1 review
0 helpful votes
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I bought a smartwatch with a good price, everything arrived fine and the best in the delivery time that was planned, without a doubt, is a great site that I keep buying on the site and indicates to my friends.

Date of experience: February 1, 2018
Brazil
1 review
0 helpful votes
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I always shop at Gearbest and I've never had problems. Fast and safe delivery, excellent price. Very attentive and helpful selling post. I recommend.

Date of experience: February 1, 2018
Brazil
1 review
0 helpful votes
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I bought the headset that is great, the Gearbest delivered me very fast and with a great price I recommend both the phone and Gearbest that has a great service and is certainly the best for online purchases

Date of experience: February 1, 2018
RU
3 reviews
2 helpful votes
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Плохой магазин
January 24, 2019

Большинство отзывов куплены за поинты. Забанили за просто так, за то что я очень часто пользовался их ними скидками. Бред. И автоматом забанили меня в других магазинах, филиалах Gearbest.

Date of experience: February 1, 2018
Poland
1 review
0 helpful votes
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Great shop
February 2, 2018

Till today already ordered more than 15 orders. No problems at all.
Everything shipped fast and well packaged. Very good prices, especially on flash sales.
Highly recommended

Date of experience: February 1, 2018
Morocco
1 review
0 helpful votes
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Gearbest is the best
February 2, 2018

I bought the beelink tv box product in good condition and the pre-sales and after-sale service is very excellent. I recommend it as a place to buy the products Thank you gearbest

+3
Date of experience: February 1, 2018
Ukraine
1 review
1 helpful vote
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The best store
February 2, 2018

Excellent store, I buy many times in this store. Large selection of goods for every taste. Post quickly. I will buy more and recommend this store

Date of experience: February 1, 2018
India
1 review
0 helpful votes
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The company is having a good and supportive employees which are very cooperative.
The products that gearbest shipped is of great quality and at a cheap price.
The shipping of the company is excellent and very fast.
Giving Gearbest 5 stars.
No complaints at all.

Date of experience: February 1, 2018
Portugal
1 review
0 helpful votes
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Gearbest has great products at very affordable prices. Plus, you can keep an eye on coupons to make the prices even smaller. If you use their app, a daily sign in will reward you with points that can be exchanged for discounts on your checkout.
Their after sales support is quick and efficient, I was always able to solve any problem quickly and fairly.
The delivery time is fairly quick, depending on what country you live in and you can add insurance and chose priority lines to make your orders arrive quickly.
You can use paypal

Date of experience: February 1, 2018
Ireland
2 reviews
0 helpful votes
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One of the best online store.
February 1, 2018

The Gearbest is one of the best stores for online orders.
The store provides a huge assortment and product selection. Often hosts promotions and big discounts. Orders are processed quickly and securely. The support service answers quickly and helps resolve any issues. The shop accepts many types of payment and it is convenient and reliable.
I often shop at gearbest and am very pleased with the service. I recommend this shop to anyone who wants technology at a great price!

Date of experience: February 1, 2018
Turkiye
1 review
0 helpful votes
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Müşteri odaklı
February 1, 2018

Yaptığım alışveriş lerde ilgili sote kaliteli ürünler fiyat avantajları indirim saglama ilgili müşteri hizmetleri ürün çeşitliliği bir tek Türkiye'ye ülkeden dolayı gelmeyen ürünler gearbestte de pek yapabileceği bir şey yok ama

Date of experience: February 1, 2018
Hungary
1 review
0 helpful votes
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Gearbest AAA++++
February 2, 2018

Wow! I did not really think that I can get so many items for such a low price. I really recommend this site to everyone, if you need anything. Thx. AtiSnatch

Date of experience: February 1, 2018
Piotr M.
Poland
1 review
0 helpful votes
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Solid overseas retailer!
February 1, 2018

I have started my overseas shoppings recently. I ordered one item from Gearbest for trial and I was surprised how well-developed process they have. Since then, I ordered much more items and I'm glad that I found that website. I have never had any issues with them and I can truly recommend their services!

Date of experience: February 1, 2018
Germany
1 review
0 helpful votes
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Cheap and fast delivery
February 1, 2018

I love ordering at gearbest. Very cheap prices and working coupon codes. And a very fast delivery to germany. No problems with payment or orders.

Date of experience: February 1, 2018
Germany
1 review
0 helpful votes
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Nice experience
February 1, 2018

I like to buy from gearbest shipment is maybe slow, but considering it travels through many countrues and it is free, i think this is a good compromise.
Everything arrived in good conditions

I ordered mainly electronic cigarettes related items, all of good quality.

Keep an eye on the flash sales for great values. If you like something not on sale look for coupons online. Using the points received for orders amd reviews also can help to get things for a bit cheaper

Total fan of shopping at gearbest

Date of experience: February 1, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom