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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I like to do shopping there. I always look for good products and at a good price. I found it here. Before buying I can read the additional reviews of the product often with attached photos and movie clip. I have not seen it in any other store. It exists because it is a "My Points" system, you get discounts on your next purchase for placing a review. And that's why I like this store because I know what I'm buying. I recommend this store.
I would like to share my shopping experience with Gearbest.com!
Very good shop, fast shipping to Ukraine, respondent support, lowest prices among all China stores!
All my orders arrived very fast, products are high quality because Gearbest make quality check and puts seals before shipping!
Gearbest often provide promotions, flash sales and price drops - so you can earn money up to 30%!
I am satisfied of my shopping experience, will make new orders and recommend this great store to my friends!
After several orders I can state, that Gearbest is one of the best webshops on the internet. If I need something fro my home, or a new gadget for myself, i am always checking it at gearbest. Their shipping speed is awsome, the longest delivery took only 28 days to Hungary.
If I had a question regarding my order, th support center answered it withon 24 hours! Even a local support here in Hungary would not respond so quickly. I am totally satisfied with them, and recommend GB for everyone.
Recently bought a tablet in this store. The price in this shop was the cheapest. The product fully met my expectations. The equipment meets the description on the website. The delivery was carried out by the transport company directly to the house. I recommend this store to my friends.
I bought my new mobile phone Oneplus 5T in Gearbest, I researched for a long time where I will buy my new phone. When I saw one video in youtube review one plus 5 T. When my first time I saw mobile phone I felt very happy because it is best mobile phone in word and review have link to go website gearbest. I had never bought items in Gearbest but I gave a chance to buy Gearbest I did not feel regrets in great site if you want to buy something. I am loyal to Gearbest I love Geasrbest best prices for you.
I bought a smartwatch with a good price, everything arrived fine and the best in the delivery time that was planned, without a doubt, is a great site that I keep buying on the site and indicates to my friends.
I always shop at Gearbest and I've never had problems. Fast and safe delivery, excellent price. Very attentive and helpful selling post. I recommend.
I bought the headset that is great, the Gearbest delivered me very fast and with a great price I recommend both the phone and Gearbest that has a great service and is certainly the best for online purchases
Большинство отзывов куплены за поинты. Забанили за просто так, за то что я очень часто пользовался их ними скидками. Бред. И автоматом забанили меня в других магазинах, филиалах Gearbest.
Till today already ordered more than 15 orders. No problems at all.
Everything shipped fast and well packaged. Very good prices, especially on flash sales.
Highly recommended
I bought the beelink tv box product in good condition and the pre-sales and after-sale service is very excellent. I recommend it as a place to buy the products Thank you gearbest
Excellent store, I buy many times in this store. Large selection of goods for every taste. Post quickly. I will buy more and recommend this store
The company is having a good and supportive employees which are very cooperative.
The products that gearbest shipped is of great quality and at a cheap price.
The shipping of the company is excellent and very fast.
Giving Gearbest 5 stars.
No complaints at all.
Gearbest has great products at very affordable prices. Plus, you can keep an eye on coupons to make the prices even smaller. If you use their app, a daily sign in will reward you with points that can be exchanged for discounts on your checkout.
Their after sales support is quick and efficient, I was always able to solve any problem quickly and fairly.
The delivery time is fairly quick, depending on what country you live in and you can add insurance and chose priority lines to make your orders arrive quickly.
You can use paypal
The Gearbest is one of the best stores for online orders.
The store provides a huge assortment and product selection. Often hosts promotions and big discounts. Orders are processed quickly and securely. The support service answers quickly and helps resolve any issues. The shop accepts many types of payment and it is convenient and reliable.
I often shop at gearbest and am very pleased with the service. I recommend this shop to anyone who wants technology at a great price!
Yaptığım alışveriş lerde ilgili sote kaliteli ürünler fiyat avantajları indirim saglama ilgili müşteri hizmetleri ürün çeşitliliği bir tek Türkiye'ye ülkeden dolayı gelmeyen ürünler gearbestte de pek yapabileceği bir şey yok ama
Wow! I did not really think that I can get so many items for such a low price. I really recommend this site to everyone, if you need anything. Thx. AtiSnatch
I have started my overseas shoppings recently. I ordered one item from Gearbest for trial and I was surprised how well-developed process they have. Since then, I ordered much more items and I'm glad that I found that website. I have never had any issues with them and I can truly recommend their services!
I love ordering at gearbest. Very cheap prices and working coupon codes. And a very fast delivery to germany. No problems with payment or orders.
I like to buy from gearbest shipment is maybe slow, but considering it travels through many countrues and it is free, i think this is a good compromise.
Everything arrived in good conditions
I ordered mainly electronic cigarettes related items, all of good quality.
Keep an eye on the flash sales for great values. If you like something not on sale look for coupons online. Using the points received for orders amd reviews also can help to get things for a bit cheaper
Total fan of shopping at gearbest
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

