Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Minhas encomendas foram postadas rapidamente. A loja tem um ótimo pós venda e nunca deixa de responder aos questionamentos dos clientes.
Recomendo!
Dear Marcus,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Para decir que es la mejor experiencia de compra en Linea empiezo desde la primeras impresiones al visitar la pagina de inicio a lo cual es ordenada en categorías por productos y los filtros de cada categoría permite encontrar rápidamente un producto de interés, también ni que olvidar que el servicio post venta es de respuesta rápida.
Dear Jhordy,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Good products and service. All products are working, and when there are questions they are quick to answer
Dear Mathieu,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Very good website, I recommend it a lot! I buy all of my phone acessories and other on gearbest, very good!
Dear Ricardo,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I'm very pleased and happy with my experience on buying on gearbest.
Excellent store. Great prices, very good client support and very fast shipping
Dear Ines,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
Attentive support, always covering the mistakes even if it is not the fault of the store and yes of the post office, great store.
Always good to buy with insurance!
Dear Sidney,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I really enjoyed buying with the gearbest, great quality products and ease of purchase even from different countries, incredible offers every day, speed of delivery really surprised me
Dear Leonardo,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I've bought many things on Gearbest so far, and I'm planning to buy more :) It's my favorite store, because I know, I can trust them - even if something gone wrong, their support do everything to fix this. I can recommend Gearbest to everyone who want to do shopping flawlessly.
Dear Dionizy,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Hello everyone, this website is the best ever that i haven't ever seen before. Firstly, you can see easily the details whatever you research on the product's page. Secondly, you can find everything with cheap price and also if you are lucky, you can also find coupons to get it cheaply. Moreover when you buy something, you would recieve within 15 days, and also it is getting shorter.It is the delivery time if you buy from China. I recommend everyone.
Dear Fulya,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
All Purchases That I Have Done Were Very Well Attended And Arrived Super Fast, I Recommend To All, order very well packaged, delivered as described
Dear Daniel,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
I bought several times from this shop and always I am satisfied. My last order was Xiaomi Mi Box 4K. For me as a customer from Poland it was great idea to open magazine in my country. Order's shipping took only 2 days. Regarding the product I am very satisfied, Xiaomi Mi Box is great Smart TV Box. It has no competitors in this price range, because of installed Android TV. Right now I am thinking about getting a second one for my dad. I am happy to recommend GearBest services and Xiaomi product as well.
Dear Maciej,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
About the store: you can find various products at very good prices and great delivery options and conditions.
The look of the site is tidy, professional, which means if you have an online experience, in a few seconds you can see that there is a serious store behind it.
A nice experience every time I bought. The store has periodical promotions.
A serious store, good prices and a wide range of products. Five Stars.
Dear Tanase,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Im happy about things i bought there, mainly i buy electronic cigarettes, there wasnt any problem at all. Im glad that i can find a lot promotions, so i can save some money. But the shipping sometimes is too long, but from the price and quality i have its very good!
Dear Paulius,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
My buying experience is very good on Gearbest, and i feel very comfortable to buy using Priority Line shipment method to Italy. I bought more than twenty technology gadgets, from smartphone to Mi Band, Cover and glass film for smartphone. Every times i had my tracking number for each shipment and i receive the package with a local Courier.
Sometimes, that there is not the same price in the page of the smartphone against the searching page because you can discover the flash sales, but you have a very accurate description of the item. I very recommend to buy on Gearbets a lot. Thanks
Dear Davide,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
I bought a phone in Gearbest, they dispatched my order very fast (about 1 day), my order arrived in Peru in a short time too. The product was well-packaged and the costumer service is very useful.
Dear Kevin,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
The gearbest store is an excellent choice for shopping via the internet. Conscious store that delivers the product faster and with enough agility. Another positive point is the product catalog that is vast and presents almost everything that one looks for. I recommend and will continue to purchase items with them.
Dear Aldrin,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Really satisfied with customer service, products quality and prices. Recently got he order with kitchen thermometer which is fantastic. It is not a problem to deal with everything with their specialists. Prices reasonable. Totally recommend!
Dear Dawid,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I have tried many sites from China but none of them were trustworthy except Gearbest. I have a lot of orders in the recent years and everyone of them arrived. Exceptional. Recommend
Dear David,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yusuf,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center