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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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In my opinion gearbest have a great costumer service it is my best shipping website
It is my first website
I bought a lot of products from Gearbest due to their low prices. Despite other shops, with Gearbest you can choose cheap shipping method, if you can wait time as I do:-). Customer service replay very fast for every questions you have!
Dear Alfio,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We always try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
Depuis quelque temps j'ai changé de site pour mes achats en Chine, Gearbest en qualité de livraison et beaucoup plus fiable et plus rapide les prix sont aussi plus attractif surtout avec leurs promos.
Dear Gilbert,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
Gearbest is my fav shop for buing tech. I always select to send package from GW-4 warehouse (24-48 hours delivery to Poland).
Dear Michal,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
One of the positive things in the site is
Speed in performance
Good dealing with customer
Quality products
Many discounts
Fast access products
Dear Tarek,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Site d'achat par internet, sécurisé, présente large choix des produits, en général bon rapport qualité/prix
Dear Mustapha,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Una tienda fantástica, con productos excelentes y a precios sorprendentes, su servicio de venta y postventa, muy bueno, he realizado varias compras y en todas ellas he quedado muy satisfecho.
Sinceramente recomiendo bastante esta tienda.
Dear C,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I'm a frequent buyer of goods in this store. At least my last order on this site was in 11th February 2018. (Order number: W**************)
I bought a lot of goods and everything works. Delivery time is 4 weeks because I bought them in the begining of Chinese New Year.
I found there a ps3 gamepad for funny price and nice soldering iron supplies.
I fully satisfied. It is not my first buy on Gearbest in the future. -)
Dear George,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We always try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
Uma loja completa, com produtos originais, todos de acordo com as descrições. A melhor loja que já comprei, pessoal do suporte sempre atencioso e ágil. Excelência é a palavra que define a GEARBEST
I'm fully satisfied with the service that they provide us. It was better than I expected. I'm gonna buy more items later on.
The ordered goods came fully operational, the contact with the support was great, the prices and availability of the products is amazing. I heartily recommend this store.
GearBest is my favorite! When I think about buying a product from them i never think about scam or being fooled cause they send you the items as described and that's a powerfull reason to use and shop from GearBest! Beside amazing offers discounts and problems solving is very quick i am pleased to deal with GearBest
I have been investing with them since 2017 before their online franchise.
They are legit.
And their project is legal and i know a lot vlient that are satisfied with their services.
I ordered a phone on Gearbest. The entire order fulfillment process took place without any problems. The phone came to me not damaged, and in addition low price!
Dear Adrian,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
A great store that is reliable and reliable
The goods are all of great quality and very good price
Support responds quickly and resolves all problems
I advise you to buy from it
Dear Assouik,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Good quality compared with the price and very fast shipped The best location in selling, buying and quality of goods at a very good price
25 in 1 screwdriver
Easy to use
Best things for a beginner
Fast and good shipping
Compatible with xbox one or ps4 controller (t8 screwdriver)
Dear Norbert,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I was bought a xiaomi mi band 2, on promotion witch i was received on my email, alsow the delivery was very fast.
Dear Lukasz,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
I bought some items from gearbest: smartphone, hearphone, t-shirts ecc. Everything gone well, no problems, fast shipping with italy express
I gave an order from Gearbest and I really like it. I bought Xiaomi Amazfit Pace Smartwatch and it was very well. Thank you gearbest for cheap and good quality products, fast and helpful customer service, fast shipping. So I think I will buy a lot of things again.
Dear EMRE,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Hamza,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center