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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Hamza review
April 2, 2018

In my opinion gearbest have a great costumer service it is my best shipping website
It is my first website

Date of experience: April 1, 2018
Lily L. Gearbest Rep
over a year old

Dear Hamza,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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I bought a lot of products from Gearbest due to their low prices. Despite other shops, with Gearbest you can choose cheap shipping method, if you can wait time as I do:-). Customer service replay very fast for every questions you have!

Date of experience: April 1, 2018
Lily L. Gearbest Rep
over a year old

Dear Alfio,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We always try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

France
2 reviews
0 helpful votes
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Mieux que AliExpress
March 31, 2018

Depuis quelque temps j'ai changé de site pour mes achats en Chine, Gearbest en qualité de livraison et beaucoup plus fiable et plus rapide les prix sont aussi plus attractif surtout avec leurs promos.

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear Gilbert,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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Best shop
March 31, 2018

Gearbest is my fav shop for buing tech. I always select to send package from GW-4 warehouse (24-48 hours delivery to Poland).

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear Michal,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Morocco
2 reviews
0 helpful votes
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One of the positive things in the site is
Speed in performance
Good dealing with customer
Quality products
Many discounts
Fast access products

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear Tarek,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Morocco
1 review
0 helpful votes
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Gearbest
March 31, 2018

Site d'achat par internet, sécurisé, présente large choix des produits, en général bon rapport qualité/prix

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear Mustapha,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Mexico
1 review
0 helpful votes
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Una tienda fantástica, con productos excelentes y a precios sorprendentes, su servicio de venta y postventa, muy bueno, he realizado varias compras y en todas ellas he quedado muy satisfecho.
Sinceramente recomiendo bastante esta tienda.

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear C,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

RU
1 review
0 helpful votes
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Good store.
March 31, 2018

I'm a frequent buyer of goods in this store. At least my last order on this site was in 11th February 2018. (Order number: W**************)
I bought a lot of goods and everything works. Delivery time is 4 weeks because I bought them in the begining of Chinese New Year.
I found there a ps3 gamepad for funny price and nice soldering iron supplies.
I fully satisfied. It is not my first buy on Gearbest in the future. -)

Date of experience: March 31, 2018
Lily L. Gearbest Rep
over a year old

Dear George,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We always try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Excelência
March 31, 2018

Uma loja completa, com produtos originais, todos de acordo com as descrições. A melhor loja que já comprei, pessoal do suporte sempre atencioso e ágil. Excelência é a palavra que define a GEARBEST

Date of experience: March 31, 2018
Turkiye
1 review
0 helpful votes
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Responsive Customer Service
March 31, 2018

I'm fully satisfied with the service that they provide us. It was better than I expected. I'm gonna buy more items later on.

Date of experience: March 31, 2018
Poland
1 review
0 helpful votes
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The ordered goods came fully operational, the contact with the support was great, the prices and availability of the products is amazing. I heartily recommend this store.

Date of experience: March 31, 2018
Morocco
1 review
0 helpful votes
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GearBest is my favorite! When I think about buying a product from them i never think about scam or being fooled cause they send you the items as described and that's a powerfull reason to use and shop from GearBest! Beside amazing offers discounts and problems solving is very quick i am pleased to deal with GearBest

Date of experience: March 31, 2018
Morocco
1 review
0 helpful votes
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I love there services
March 31, 2018

I have been investing with them since 2017 before their online franchise.
They are legit.
And their project is legal and i know a lot vlient that are satisfied with their services.

Date of experience: March 31, 2018
Poland
1 review
0 helpful votes
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I highly recommend Gearbest
March 31, 2018

I ordered a phone on Gearbest. The entire order fulfillment process took place without any problems. The phone came to me not damaged, and in addition low price!

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Adrian,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Morocco
1 review
0 helpful votes
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Good store
March 31, 2018

A great store that is reliable and reliable
The goods are all of great quality and very good price
Support responds quickly and resolves all problems
I advise you to buy from it

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Assouik,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Morocco
1 review
0 helpful votes
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Xioami redmi 5
January 24, 2019

Good quality compared with the price and very fast shipped The best location in selling, buying and quality of goods at a very good price

Date of experience: March 30, 2018
Hungary
1 review
0 helpful votes
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25 in 1 screwdriver
March 31, 2018

25 in 1 screwdriver
Easy to use
Best things for a beginner
Fast and good shipping
Compatible with xbox one or ps4 controller (t8 screwdriver)

+3
Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Norbert,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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I was bought a xiaomi mi band 2, on promotion witch i was received on my email, alsow the delivery was very fast.

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Lukasz,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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Fantastic experience
January 24, 2019

I bought some items from gearbest: smartphone, hearphone, t-shirts ecc. Everything gone well, no problems, fast shipping with italy express

Date of experience: March 30, 2018
Turkiye
1 review
0 helpful votes
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My Gearbest Shopping
March 31, 2018

I gave an order from Gearbest and I really like it. I bought Xiaomi Amazfit Pace Smartwatch and it was very well. Thank you gearbest for cheap and good quality products, fast and helpful customer service, fast shipping. So I think I will buy a lot of things again.

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear EMRE,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom