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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I buy the redmi 5 plus and its come after 15 days. It was amazing deal, the package was very good and the contact with the gearbest is the bets with facebook
I've already done shopping in several Chinese stores but since I discovered Gearbest and created an account there, now it's my No. 1 shop. A wide range of products with the lowest promotional prices. Moreover, if there's no promo for product You want to buy, there's an option to reduce price using GB points up to 30%!. I have placed so far several orders - ranging from small and cheap accessories to expensive electronics (like Oclean SE Sonic Toothbrush) - and all were original as described, arrived safely and the next ones are on their way :) I can not rate quality of Customer Service because - to be honest - so far I have never had the need to report any complaints, etc.
I honestly recommend shopping in this store!
Dear Piotr,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Ganzo knives are of the highest quality! Very sharp, they fit very well in the pocket! Can buy without fear, I recommend! I bought 4 and I will buy more!
Dear Vitor,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
Eu gostei muito mesmo do item que recebi.
Fiquei realmente muito satisfeito com a compra que realizei, comprei um celular Xioami Redmi 4x, que inclusive posso dizer sem receio algum que foi o melhor celular que já comprei. A Gearbest também é uma excelente loja, desde o momento da compra até a entrega do meu produto foi sempre muito atenciosa e prestativa em tirar dúvidas, e mandar os códigos de rastreio para acompanhar o meu pedido. Resumindo super recomendo a compra deste incrível celular que é o Xiaomi Redmi 4x na loja Gearbest que oferece os melhores serviços no mercado internacional, serviços esses que vão muito além do esperado.
Dear Vitor,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I found gearbest when i was looking for a new smartphone. Till then i bought more electronics and gadgets from there.It is my favorite site. All the products are full quaity and came fast and in good condition. I never had any issues with any of my orders.Is a companie with very good product qualities at very good prices and an excellent support center. Im 100% satisfied with them.
Dear VASILEIOS,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I have bought several times in this store and in all purchases, except in one that I did not get the product purchased, both the shipment and the product has been very good.
On that occasion that I mention, Gearbest solved the problem for me immediately. Nothing bad to say about this store. I recommend it to all friends or relatives who ask me where to buy technology at a good price.
Dear Sergio,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
It was a long time ago that im shopping products from internet until i find the site called Gearbest.com
Really there is a high Product quality and a fast shipping methods
With a great support that reply quickly
Dear Omar,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I ordered at least a dozen times from them. And there was never a problem. The products came securely and clean packaged. I definitely reccomend this store.
Dear Kamil,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
I bought a Huawei Honor band 3, the package and delivery was excellent, it arrived before the estimated delivery date and was in perfect conditions.
Secure and easy payment system and helpful support service and assistant service.
Dear AlvaroEsteban,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
This shop is in my opinion the best if you want to buy from China. You've got there a plenty of different products that will suit almost all of your needs. Regular prices are fair but there are always some excellent promotions that give you opportunity to buy a product with really low cost. Shipping is very cheap and fast, considering the distance from China to Poland. This convince me to choose Gearbest.com over any other shop. I must also say a word about customer service. They really care about every issue that a Gearbest.com customer may have. They are ready to help you with anything and they will do everything that is possible to solve the problem. Products on Gearbest have most of the time large FAQ section, there is also a review system. Customers can review products that they have bought to give some feedback and help next customers with their opinion on using the item.
I'm sure that I'll continue buying from this website. I can also, with my heart pure, recommend this site to everyone.
Dear Pawel,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I'm an online buyer since 2013. I always bought in chinese's websites, but sometimes the shop was not so trustful or the product was of poor quality. In 2017 i found the Gearbest and my life has changed. I already made more than 20 orders with them! And until now, I had no problems. They are very concerned about satisfaction of their customers. So they have only trustful suppliers and products of great quality. Also, if happen any problem, it's possible to contact the 'support center" to resolve any issue.
I live in Brazil, here our post office and customs take a long time to delivery the product, so it's not a Gearbest problem.
What make me love them is mainly the price, but also, the quality of the products.
Ah! There is another advantage. They give points for you if you login in the app every day, it's nice, because this points can be used to give you a discount in the product you are buying. Others websites give you points, but you need to exchange to a cupom, with hundred rules to use it.
Gearbest simplify everything!
Dear Alessandro,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Gearbest is a great site, there are many products, it supports very quickly. Generally, I highly recommend the site!
Dear M,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
The Gearbest site is easy to use and has the best prices on electronic gadgets.
I bought a Rain Shower Head and after a week I received in my home as announced.
In short, Gearbest is fast, efficient and affordabl
Dear Pedro,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
I really wanna share my experience with other people because they absolutely need to visit and try Gearbest. I'm really honest with you right now, all my orders arrived fast (25days max) and all items were in good condition, and the best thing is that they're accepting payments with Paypal. I will continue buying from this website, because i know for sure that everything goes well.
Another thing is their Support, they are very kind and professional, i had an issu once with my shipping method but they solved it in less than 2 days & I was satisfied
Dear Omar,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I've used GearBest for quite some time and i must say that this is one of the best Chinese websites. They litterally have everything. I have ordered watches, knifes, leds, holders. Everything works as presented in the description, no problems, the shipping is always fast and good. They even do returns and refunds. I will continue ordering from them because GearBest-IS AWESOME!
Dear Aleksas,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We always try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
Ottimo store on line dove si può trovare veramente di tutto a prezzi incredibili. Servizio post vendita impeccabile
Dear Max,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
Uma vez Que fazemos compras, TEMOS Preços atrativos, Que São Seguros para SUAS compras e existem Diversas Formas de pagamento.Tamb ém possui fretes Rápidos e Que em SUA maioria de são acessíveis para o Nosso bolso.
Dear Alana,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Discover the Gearbest by accident. I was in need of a TV Box and the prices in Brazil were very expensive. Upon entering the website of Gearbest, I loved the prices and organization. The ease of paying installments on the card and various forms of posting were of great importance.
Today, I'm taking advantage of my Tanix Tx3 Mini Box TV, which was delivered well packaged and super protected.
Thank you Gearbest!
By Antonio, from Paulista/Pernambuco, Brasil
Dear Antonio,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Однажды у меня сломался телефон, и настало время покупать новый, я облазил много сайтов в поиске телефона, но сейчас большинство сайтов где можно было когда-то купить качественный товар за привлекательную цену, стало мало! И тут я наткнулся на gearbest.com, достаточно хороший сайт, очень удобно перемещаться по нему, большой ассортимент товаров.
Но сначала были сомнения, вдруг обманут или товар выложенный на сайте не будет соответствовать реальности, но я все же рискнул заказать, и все превзошло моего ожидания, телефон пришел быстро, на неделю раньше, быстрее чем было указанно на сайте, посылка была не помятой! Я доволен сайтом gearbest, вот уже заказываю очередную посылку и я спокоен, что с ней все будет хорошо! Советую gearbest другим!
Order number: W**************
Dear Nikita,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
I am very pleased with all the orders that I have done in this store. Even if the order comes with shortfalls, then they always compensated them, but basically the packages come quality packaged and without defects. The service works very conscientiously and quickly. Send quickly, delivery is also on the level.
There is also a system of discounts, sales, coupons and earning points. It helps a lot to buy the right product at a very low price, although the prices in this store are already low.
Attention! This is my real life experience and I wrote this review specifically to share with people.
Dear Aleksey,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Rafael,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center