Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with the products I have purchased from this company! Quality is high, prices are affordable, and staff are very polite and attentive to detail. They answered all the questions I asked, recommended the best option for my needs and I also benefited from the free delivery for my country.
I trust everyone with Gearbest products!
Comprei smatwatch na gearbeste e estou super satisfeito. Chegaram em tempo prometido, em perfeito estado de uso. Esse foi o numero da encomenda: W**************. Sempre compro na gearbest, vou indicar para meus amigos e vou continuar comprando. Porque a gearbest é a melhor.
I made many orders on Gearbest and I've always been satisfied. So I decided to buy a smartphone. My last order was a Xiaomi Mi A1. The shipment took 3 weeks (as agreed), the product was perfectly packed, fully functional and exactly as described.
Customer service is always available to solve problems of quasliase and are very competent. I recommend the shop from every point of view.
The review is based solely on my experience.
I just want to express my honest opinion to help others in their purchases.
If there will be updates in the future, I will return to write my experience.
Good purchase to everyone
Dear Gabriel,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
This is not the first time I'm buying from Gearbest. And just like in other cases I have nothing to complain really.
They responded quickly
Respect
Dear Andre,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
The shop is very large and you can buy many products at the best price on the web, the support service is fast and the staffs are kind.
Dear Federico,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
En los pedidos realizados en gearbest hasta el momento tengo una grata experiencia y encontrado buenos precios muy comodos y envios rapidos.
Dear Miguel,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I ordered a TV Box from them. The shipping was quite fast (around 10 days via Priority Line), the device was well packed and secured. The price was also competitive when compared to other stores. I only have had a good experience so I can recommend Gearbest.
Dear Michal,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
Tremendous shop.
10 apr 2018 I paid an order (Xiaomi Redmi 5). Phone was in stock. They f. Ucked my mind for a month and didnt send my order. Never more this shop!
Dear Denis,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Gearbest offers many, many products, but I majorly rely on them to purchase my e-cigarettes and relative accessories and electronic devices.
The shippings are handled in the most fast way any shop could do! Last order i made, about a week ago was ready to ship in the same evening as i made the purchase. Also, the support center is always kind and helps you through any concern you may have.
Dear Michele,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
If you receive your order and it doesn't work (DOA) they DO NOT REFUND your $$$$.
They offer you $20 USDs STORE CREDT and points to buy something else from them that doesn't work.
HORRIBLE CUSTOMER SERVICE. I am still dealing w/a Christmas gift I ordered for my nephew that never worked. A Drone.
Dear deborah,
We regret that you are experiencing issues with your item.
Customers are advised to provide a video to indicate the issue of the item in detail.
-Regarding Quadcopters and RC toys please review our policy here: http://www.gearbest.com/about/warranty-and-return.html
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon.
Gearbest.com
I enjoyed shopping with Gearbest. Got items for low price, mainly for RC quadcopter hobby. The shipping is always fast (within 10days usually) and staff is very competent and lovely, there's always a reply. I'll continue buying GearBest for several years I think.
Sorry for my bad english (French folk)
Dear Florian,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
A really good website for shopping , good prodct with a nice price , I recommand it a lot. I received recently a usb of 16 gb it is good in quality and cheap .
Dear Soufiane,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
It was the best decision to buy here. I get the delivery fast and good packed. Also the paying was easy and without problems. For sure i will buy here more!
Dear Horus,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Im shopping many times on gearbest and once im not get my shipping and some product is broken and i tell them and the gearbest resolve all my problems in many solution was refund or resend the product with free registered mail. Thanks
Dear Saeed,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
On GearBest I done more than ten orders and all always gone well! I love buy on this site because there is a very good value for money. In particular I bought many Xiaomi products. For now, all products are working fine, so I don't have experience with GearBest guarantee. But I'm sure that GearBest guarantee will work fine as the rest. The delivery speed for the Europe destinations is improvable, but I thinks that when GearBest will open the Spain and Italy stores the delivery speed will be improved.
Max from Italy
Dear Massimiliano,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I bought many products on gearbest (xiaomi smart home, digital clock, pen, umbrella, phone case, smartphones etc.).
The website is clear. Customer service is efficient, responsive and very good. If you have problems, they solve them in a very short-time. The products always correspond to description. Good quality and competitive prices. I always buy on gearbest because I always find the lowest price of a product.
Delivery time is also respected. There are a lot of promos and You can accumulate points through purchases that you can use to have price reductions.
Recommended.
Dear Lucia,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Since there are so many stores around, I am gonna say in what way Gearbest was different for me, the first point is their support, they use to answer like they actually read what you write, only sometimes it seems like an automatic response... The second point would be the option to parcel my purchases, this is important since we do it a lot here (Brasil), and last, the shipping insurance works when it is needed.
Dear Gustavo,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
O melhor site de importação que já utilizei até hoje, resolve tudo de forma satisfatória, em todos os aspectos...
Ordered lot's of goods, no problems, only original products, and perfect support!
Shipping is fast, - better than most of ehsops such as fasttech etc.
Dear Martin,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mihai,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center