Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I am very satisfied with the product. The Dron was fine wrapped. After unpacking, I found everything in the box that was there. Dron I paired with the driver seamlessly. The range and control is good. Due to the price of the dron, I am surprised at what features it has. The camera in the above price category exceeds the expectations
De todas as compras que eu tive sempre foi a altura das minhas expectativas principalmente pelo suporte dado sobre um pequeno detalhe recomendo o site.
Dear Diogo,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I bought in gearbest and everything is great, prices and very nice quality products, if i have a problem they answer very quickly.
Dear German,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
Produtos de qualidade, atendimento excelente, várias promoções excelentes e com ótimos preços, serviço de atendimento e suporte ao cliente é de extrema qualidade e sempre estão dispostos a atender.
Dear Leonardo,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
My experience in the last 2 years buying products in Gearbest have been very good. All my products have been delivery in the estimated time and were what I expected. If there are any problem with deliver or any problem at all the costumer service answer very quickly and help you solve your problem. I can say that I'm a very satisfied costumer!
Dear Joao,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
GearBest é uma loja muito confiavel com um excelente atendimento com muito respeito ao consumidor tanto antes e depois da compra sempre muito bem atendido com soluções rapidas e eficazes uma loja super recomendavel com produtos de boa qualidade de otimo custo beneficio com envios rapidos e com facil acesso ao suporte
Dear Cristiano,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Gostaria de compartilhar as minhas experiências em compras on line com a Gearbest.
Fiz minha primeira compra na Gearbest com certo receio, pois resido no Brasil e estava comprando pela primeira vez com a Gearbest, uma empresa do outro lado do mundo.
Primeiramente, fiquei muito surpreso e admirado com a qualidade e o custo benefício dos produtos.
Precisei de um atendimento pós venda para tirar dúvidas e fiquei muito satisfeito com o atendimento e a presteza que me foi dada pela equipe de pós venda.
Os produtos chegaram como combinado em perfeito estado e no prazo combinado.
Só tenho elogios e agradecimentos para toda a equipe da Gearbest.
Saudações.
Dear Alexandre,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
A Compra A Totalmente Segura, Os Produto São de Muita Qualidade, O Atendimento e Muito Rápido Preço Muito acessível Super Recomendo
Dear Mateus,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Non, je n'ai eu aucun problème à recevoir les marchandises, et à temps j'ai obtenu votre site des meilleurs sites que j'ai achetés Les
Les clients sont servis 100/100
Mais les services sont bons
Merci pour votre honnêteté et votre bon travail. Je vous remercie
Dear NORA,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I make purchases on gearbest.com since 2016 and until now I've never had a problem.
My first purchase was a SSD Samsung 850 EVO: the product arrived on time, intact and fully functional. Then I made other purchases like a xiaomi backpack, a smartband, a strap, a powerbank and more and I was always satisfied with the service offered.
Products quality always meets expectations.
I am very satisfied!
I will continue to buy on their site.
Note: this review is based on my personal experience
Dear Emanuel,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I enjoy shopping in the gearbest shop. The shop has a good reputation. Buying is safe. There are no concerns about the payment and protection of the buyer. All complaints are settled in favor of the buyer. A very large selection of products From electronics through tools, clothes and products to the home I recommend shopping at the gearbest store. You will certainly be satisfied.
Dear Marcin,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Very good online shop, bought from it many items every one was in good condition and good quality. Would recomend it to my friends!
Dear Maciej,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I have a lot of time knowing and buying in the store, in general it is Good, the customer service is very good since they do not delay in answering even with the difference of schedules, the products are good and cheap, which gives me the confidence to buy in Gearbest is the method of payment, all payments are made through paypal and I'm sure to receive what I ask, maybe their weak point are the shipments, they are often delayed, and the express shipping is expensive, and express express shipping They are bad and taking my last shipment as experience.
Dear Oscar,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I would lile to share my experience about buying on gearbest its really good with their products and i would like to recommend people to try it, they use a fast shipping and its secure
Dear Lemoment,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Ma paire d'écouteur a pris 3 mois à arriver et quand le produit est arrivé, j'était extremement décu... les écouteurs étaient beaucoup trop gros tellement qu'il ne rentraient pas dans mes oreilles et l'écouteur droit de fonctionnait pas... J'ai demandé qu'il m'en renvoit un autre et après pleins de messages, ils m'en ont renvoyé une autre paire qui ne fonctionnait pas encore...
Fuyez cette compagnie, je conclue que tout leurs produits sont de très mauvaise qualité...
Dear raphael,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center
GearBest Are so good place to start buying Its very good if you want safe and good prices and if you want fast contact reply from seller or gearbest
I have been recive my first order on this web site
Its a Xiaomi Redmi Note 5A phone
Very good price
Fast shipping
No Problems
Dear Lahcen,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Muito bom produto, loja loja 1000% recomendável, trata o cliente muito bem, tem todo suporte melhor loja do mercado digital
Dear Augusto,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Melhor site para importação!
Atendimento rápido. Entrega rápida.
Tive todo suporte um probleminha que tive em minha compra.
Voltaria 100% a comprar com eles.
Dear Andre,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I have made a few order from this shop and I am really satisfied with everything - from products to payment method.
The products are always as advertised and packaged well for safe transport - speaking of wich, the shipping time is also great, I always recieve my package within stated shiping time.
I once ran into a small problem with my ordered product and GearBest took care of me immedeatelly, responded quickly and all in all it was a great experience.
I can and will recommend this shop to anyone.
I will be buying a lot more stuff, soon!
Dear Erik,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I´ve buy with GB many times and aftersales service is terrible. I am waiting a mobile phone since December and they just send me general messages without reading what I say... 4 months waiting for a mobile phone is not normal and nobody gives me a solution.
Dear Dacilina,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tomas,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center