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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Belarus
1 review
0 helpful votes
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Buying a flashlight
April 18, 2018

Found bright and suitable for my product - a flashlight. Very good and clear website design. A lot of payment methods. The delivered product is high quality and comes with batteries. On site low prices. I will continue to use the site.

Date of experience: April 18, 2018
Lily L. Gearbest Rep
over a year old

Dear Yury,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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Gearbest: ottimo shopping online
April 18, 2018

Dopo vari tentennamenti, ma tentata dall'enorme varietà di prodotti venduti e dai prezzi davvero bassi, ho anch'io voluto provare l'e-shop Gearbest. Ho effettuato già 5-6 ordini differenti e per ora ogni mia esperienza è stata positiva. I prezzi dei prodotti d me acquistati erano davvero convenienti e la qualità degli articoli ricevuti è ottima. Ad esempio ho comprato e provare un amplificatore wifi per problemi legati alla mancanza di segnale in casa e con una spesa di appena 5 euro (inclusa spedizione tracciata), mi è arrivato a casa un'articolo ben fatto e che ha risolto egregiamente il mio problema. Le varie esperienze con Gearbest sono state tutte molto positive, il sito e l'app sono facili da usare e la navigazione e la ricerca degli articoli al loro interno è molto intuitiva e facilitata dalla suddivisione degli oggetti in varie categorie. I prezzi sono piuttosto bassi e, con l'uso di coupon e del loro sistema di guadagno punti (punti accumulabili con ogni acquisto, fornendo recensioni degli oggetti acquistati, con l'accesso quotidiano all'app,...) gli articoli sono ancora più convenienti.
Mi sono trovata molto bene anche con le spedizioni. Molti utenti si lamentano di spedizioni troppo lunghe e tempi di attesa infiniti, ma non è il mio caso. Ho ricevuto quasi tutti gli articoli entro max 1 mese dall'acquisto (premetto che vivo in Italia e gli articoli ordinati venivano spediti quasi sempre da magazzini presenti in China o ad Hong Kong). La spedizione scelta non sempre era tracciabile (anche in virtù del valore dell'articolo che avevo acquistato), ma sono arrivati sempre tutti gli articoli a dimostrazione di una serietà del venditore e del sito Gearbest.
Ho anche avuto modo di utilizzare il loro servizio di supporto al cliente per avere info sulla spedizione di un articolo ed anche in quel caso la loro professionalità è stata impeccabile. Ho ricevuto entro breve tempo una risposta esaustiva e cortese alla mia domanda. Pertanto, a differenza di molti utenti, mi sento di consigliare assolutamente l'acquisto tramite Gearbest sia per professionalità, sia per l'ottimo rapporto qualità/prezzo sugli articoli presenti in store.

Date of experience: April 18, 2018
Lily L. Gearbest Rep
over a year old

Dear Maria,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Italy
1 review
1 helpful vote
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Gear best is the best online shop from china. Best deals made on it with coupons, fast and good support.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Aldo,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Serbia
1 review
0 helpful votes
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I bought products at Gearbest's website: Shoes, Electronics and Computer Peripherals.
A precise explanation was given for each product so that it was easy to choose the product of the corresponding properties. Also, the products arrive fully correspond to these descriptions.
Examples:
The size of the shoes is explained using a table with the comparison of different measuring units.
Electronics corresponds to the description and works great.
Computer Peripherals match the description and work perfectly.
I recommend purchasing on Gearbest's website.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Petar,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Mexico
1 review
0 helpful votes
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Cheap and Quick Ship
April 18, 2018

I've often bought there, it's a nice and cheap place. They shipme thing to Mexico, always quick and safe, no regret.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Irving,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Germany
1 review
0 helpful votes
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Forty orders and no problems
April 17, 2018

Meanwhile I have nearly forty orders at GearBest with a lot more Items. Every order arrived within 3-4 weeks expect 3. These were delayed due to customs clearing.
I had no mayor issues with the products. I had a lot outdoor equipment and most of all arrived well packed and in good condition. If there were any issues they were caused by the manufacturing process and no fault of packing.
With the assistance of the GearBest Support it was no problem to solve the cases and I got appropriate refund.
In my experience it is easy and safe to shop at GearBest. If there are problems contact the support and describe the issue and send pictures. The support always did their best to help me even sometimes it is necessary to explain the issue in more than one request.
However I would recommend GearBest as a good retailer.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Armin,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
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Foi de facto mais uma boa experiência de compra na Gearbest. A entrega foi feita em 3 semanas tal como era esperado. Não há duvidas que mesmo demorando algumas semanas a chegar, o preço e a qualidade da box fazem valer a pena a espera!

Date of experience: April 17, 2018
Portugal
1 review
0 helpful votes
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GearBest
April 21, 2018

Gearbest has lot of products with very low price.
They send the item quickly and they have a good support.
I recomend to buy at this store.
I have done severall orders and no problem at all.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Luis,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Burkina Faso
1 review
0 helpful votes
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Ordered 1 xiaomi redmi note 4 32gb 3b ram 4G phablet global version on Gearbest.com on march 7th 2018. Item shipped 9th of march 2018 and on 12th of april 2018 i received an damaged and emptied parcel with those mentions in red and an official document attached to it. Before opening it, post office workers checked parcel's weight and it was 0.107 kg and not the 0.358 kg mentioned on package. In the presence of office workers and 1 customs agent, i opened the package. There was 1 xiaomi redmi note 4 box and inside the box any phone, any charger, nothing except user's manual and sim remover.The attached document clearly mention at it's point 5 (in french) that several parcels among which mine with number RF*******SG was damaged and emptied of its content at arrival. I immediately opened a ticket on Gearbest.com, providing photos and the attached official document from SONAPOST. Each time that Gearbest asked me for something i did my best to provide it, but now after more than one week, when AGAIN they ask me for a document proving that parcel arrived damaged, it's clear that someone want to turn somebody in circles. What can be a proof more than the official attached document i already sent to them with photos of all kind? I even have a video of parcel's state at arrival before opening.
I just need my money back because i received an empty phone box!

Sorry for my approximative English

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear RK B,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Poland
1 review
0 helpful votes
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Everything is great
April 17, 2018

I think it's best store. Full customer service professionalism, nice shipping speed and product matches description. I'm very satisfied.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Kamil,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Turkiye
1 review
0 helpful votes
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Ürün ve Hizmet Kalitesi
April 17, 2018

Alacağınız ürün için iyi bir inceleme yapınız. Ve sonrasında Gearbest üzerinden siparişinizi veriniz. Sipariş sırası anı Sevkiyat ve Teslimat sonrasında aldığınız ürün ve Gearbest'in sizlere sağladığı hizmet kalitesinden memnun kalacağınıza emin olabilirsiniz. Türkiye deki kullanıcılar için yapılan yeni anlaşma ile ürünler daha kısa sürede Türkiye'de faaliyet gösteren kargo firması ile ürün kapınıza kadar getirilecektir. Yaptığınız alışverişte ve sonrasındaki ürün onaylama gibi durumlarda Gearbest sizlere puan sağlayarak bir incelik yapmaktadır.

Teşekkürler.

Date of experience: April 17, 2018
Lily L. Gearbest Rep
over a year old

Dear Umit,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Algeria
1 review
0 helpful votes
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Reliable and good site
April 17, 2018

My experience with good and reliable gearbest is 100/100 and the product takes you in 30 days to adjust whatever price it will get you and it was my first bad experience Come on through gearbest

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear karim,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Mexico
1 review
0 helpful votes
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Great website to buy gadgets at an unbeatable price. The shipping can get better because usually it has delays. But otherwise everything fine

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Aldo,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
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Excellent store!
April 17, 2018

I'm always looking for good products and good prices. That is the place to find it! Of all my online purchases, 80% are made at Gearbest. My overall experience is very good. The shipping and support are fast. I really love that store. Excellent service!

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Hercules,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Awesome
April 16, 2018

I'm very satisfied with my shopping experience in Gearbest. I'll reccomend to my friends and family.

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Erick,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Ukraine
1 review
0 helpful votes
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I LIKE GEARBEST
April 16, 2018

Я совершаю покупки более года и постоянно доволен магазином, не было подделок, приходит товар быстро, служба поддержки быстро отвечает

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Viktor,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

South Africa
1 review
2 helpful votes
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Ordered a phone and paid extra for expedited delivery and paid Insurance. I had to constantly follow up on order and received the same generic answer. Which they might perceive as customer case, but that's absolutely crap!.

I received the phone and it doesn't work and the battery is so swollen that its pushing the back cover off ( the phone has a internal battery).

Complete lack of responsibility and I now must return the phone at my cost and when they receive they will decide further. They forget the cost of taxes and other cost from buying from overseas.

I Highly suggest you never purchase from gearbest, pay a little extra and use amazon or ebay!

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Richard,

Thank you for your feedback.

We at Gearbest will always do our best to help our customers solve their issues.
If your product arrives DOA, is damaged or is unable to switch on, please contact us within 7 days and we will inspect the issue in detail.

For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

MD
1 review
0 helpful votes
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Shop gearbest
April 16, 2018

Shop Herbest is my favorite. I often make purchases in it. A very large selection of products and categories. The store often hosts promotions and discounts and competitions. You can win the goods at the lowest price. The Support service works responsibly and always responds to questions. The store has a bonus system that allows you to save a lot of money. You can make a review of the goods purchased in Herbest on YouTube. I recommend the Herbest store as a store with a good reputation.

Date of experience: April 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Olesea,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Lithuania
1 review
0 helpful votes
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Shipping: As usual it takes a month or two and the goods come well packaged.
Cost: It is sometimes way cheaper than buying same item from Europe. Sometimes it is twice as cheap.
Quality: I didn't have a problem with quality of the items sent by gearbest.

Date of experience: April 15, 2018
Lily L. Gearbest Rep
over a year old

Dear Domas,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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Good drone
April 16, 2018

The product complies with the description. Very fast support in case of problems with the shipment. Very fast shipping. I recommend this site

Date of experience: April 15, 2018
Lily L. Gearbest Rep
over a year old

Dear Krzysztof,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom