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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Obrigado por todas as compras que fiz e nunca tive 1 problema a melhor loja virtual sem duvida a onde fiz as melhores compras a melhores preços
A super store ready to quickly meet your orders arriving very packed goods, prices are competitive and the product always arrives!
My shopping experience is very good. There is a lot off any stuff. The price is very good. I like gettig point from my purchases. Customer support answers very quick and useful. They can solve the issues with the order, for EU customers they can refund a tax. For me, they refunded me twice There are many SALES - so the price is lowest on the market. They share many coupons with partners - so the final price is matchless.
Ordered a Oneplus5t they refunded me out of nowhere without me cancelling the order. Except the refund was 10 usd (300nt) less than I paid. They said it was due to conversion rates. Well I don't really care about that, I lost 10 USD for nothing because they randomly cancelled my order.
Tried to order again, bought a 4 USD case for oneplus 5t to be shipped to taiwan, its been about a month and it still hasn't arrived. Taiwan is literally right next to China I'm not sure what the issue is.
Edit: They seem alright as long as you make noise when stuff goes wrong. Don't expect things to arrive fast though, I still havent been notified of anything about customs despite my order being stuck there for almost a month. They did refund me though so I guess they arent all that bad.
I can strongly recommend Gearbest! Very good prices, a lot of promotions, excellent customer service and fast shipping to Poland.
I buy a lot of things from GEARBEST, they have the best quality and the best price, and a very good support centre.
Mis compras hasta el momento no han tenido ningun problema, la tienda se caracteriza por ser responsable y cumple con los tiempos de envio, los productos que venden son de muy buena calidad. Los metodos de pago son diversos y puedes elegir el que mejor te convenga.
I always shop at GEARBEST, great products and fair prices
It has very effective service and full consumer support
Dear Alex,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I bought a smartphone Xiaomi Redmi Note 4 on the site of Gearbest.com. I liked it very much. Sent quickly. The smartphone is very good quality. I was very cheap - it was the most pleasant. I recommend this store.
All purchases were well attended, delivered, and an excellent post sale. I suggest everyone to buy here
Dear Harrison,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Great website, with great prices. I ordered several items from them, including my smartphone and all arrived in perfect conditions. Excellent customer service in case of any doubt.
Dear Debora,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
I have ordered good on gearbest several times. All the time, package has come as expected. Customer service is on a very high level. Also the goods you can buy there are on the high quality. Perfect thing is, you can order XIAOMI devices for good prices. Highly recommended
Dear Michal,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
I really like this online shop. I ordered a lot of things, I bought for myself and my friends and family! Everything is helpful, but I did not have to have a spit because I had very few problems! I recommend it to everyone! I can only get it from here!
Dear Kornel,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
Hello. I want to share my buying experience in the GearBest store. At that time, I needed a Mini Endoscope for Android. Searches brought me to their website, immediately liked the design of the site and the convenience of searching. After a simple registration procedure, quickly found the right product with a good discount, made an order. The goods were sent on the same day. The order came quickly, well packaged and fully equipped. I'm satisfied. I recommend.
Dear Konstantin,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
A reliable site with great products and great prices and good customer service in case of doubts or problems.
Dear Bruno,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
In September 2017, I made a second purchase at GearBest. It was a protective case for the smartphone Xiaomi Redmi Note 4, which is very slippery. At the same time I bought 2 pieces for myself and my friend. Before that, I reviewed dozens of options in other Chinese stores, but only in GearBest I found the right product at an excellent price. The cover itself is very high quality and reliable, its corners are tightly protected and it sits tightly on the phone. In this case, the cover can be easily removed from the gadget. During use, the phone fell out of my hands several times, but the case on it always served as an excellent protection. No damage or scratches were found. Once again I was pleased with the purchase in GearBest and everyone would highly recommend this store.
Dear Lev,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
EN: Very good store with electronics, very often mega promotions on which you can find more discount codes - in the end, you get the product 20-40% cheaper than anywhere else. Fast delivery. Despite the high value of the shipment, Gearbest took care of customs and VAT. If you have any questions, the support responds reasonably well, so far I have not had a problem with GB. I used Aliexpress before, but better promotions are here on GB. I usually pay with Paypal so i have 0 problems. Last time i ordered Mi Robot Vacuum v1. Recommend!
PL: Bardzo dobry sklep do zakupów elektroniki, bardzo często mega promocje na które można znaleźć kolejne kody zniżkowe - koniec końców produkt dostaje się 20-40% taniej niż gdziekolwiek indziej. Szybka dostawa, mimo dużej wartości przesyłki, Gearbest zatroszczył się o cło i VAT. W razie pytań, support odpowiada w miarę sprawnie, do tej pory nie miałem problemu w sklepie. Wcześniej korzystałem z Aliexpress, ale lepsze promocje są tutaj na GB. Płacę głównie przez PayPal, więc 0 problemów. Ostatnio zamawiałem Mi Roboto Vacuum v1 - działa to dziś. Polecam!
Majster Pirzu - szukajcie u niego kodów zniżkowych :)
Dear Mateusz,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
It's surely my favorite store. Whenever I think about buying something online I always go to Gearbest.
Dear Vinicius,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Je modifie mon commentaire, gearbest a bien géré la commande et mon problème, un accord a été trouvé. Nous sommes tous 2 gagnants. Merci gearbest
I modify my comment, gearbest has managed the order and my problem, an agreement has been found. We are all 2 winners. Thank you gearbest
Dear Duf,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center
The items purchased have a lot of quality and very affordable prices.
I have made several purchases and have received everything in perfect condition.
I recommend to users a preference for Gearbest, for the experience of working in the delivery of orders.
Thank you in advance for your attention.
Best regards.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear David,
We apologize for the inconvenience.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
We offer all our customers solutions based on our policies.
In addition, we at Gearbest offer many different shipping methods with varying shipping times and prices.
We have offered you solutions to your both issues via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center