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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
Follow rudi s.
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Best experience
April 27, 2018

Obrigado por todas as compras que fiz e nunca tive 1 problema a melhor loja virtual sem duvida a onde fiz as melhores compras a melhores preços

Date of experience: April 26, 2018
Brazil
1 review
0 helpful votes
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Gearbest best choice
April 27, 2018

A super store ready to quickly meet your orders arriving very packed goods, prices are competitive and the product always arrives!

Date of experience: April 25, 2018
Slovakia
1 review
0 helpful votes
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A good one
April 25, 2018

My shopping experience is very good. There is a lot off any stuff. The price is very good. I like gettig point from my purchases. Customer support answers very quick and useful. They can solve the issues with the order, for EU customers they can refund a tax. For me, they refunded me twice There are many SALES - so the price is lowest on the market. They share many coupons with partners - so the final price is matchless.

Date of experience: April 25, 2018
TW
1 review
0 helpful votes
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Unreliable at best
April 25, 2018

Ordered a Oneplus5t they refunded me out of nowhere without me cancelling the order. Except the refund was 10 usd (300nt) less than I paid. They said it was due to conversion rates. Well I don't really care about that, I lost 10 USD for nothing because they randomly cancelled my order.

Tried to order again, bought a 4 USD case for oneplus 5t to be shipped to taiwan, its been about a month and it still hasn't arrived. Taiwan is literally right next to China I'm not sure what the issue is.

Edit: They seem alright as long as you make noise when stuff goes wrong. Don't expect things to arrive fast though, I still havent been notified of anything about customs despite my order being stuck there for almost a month. They did refund me though so I guess they arent all that bad.

Date of experience: April 25, 2018
Lily L. Gearbest Rep
over a year old

Dear David,
We apologize for the inconvenience.

Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
We offer all our customers solutions based on our policies.

In addition, we at Gearbest offer many different shipping methods with varying shipping times and prices.

We have offered you solutions to your both issues via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.

Best regards,
Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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Great online shopping
April 25, 2018

I can strongly recommend Gearbest! Very good prices, a lot of promotions, excellent customer service and fast shipping to Poland.

Date of experience: April 24, 2018
Morocco
1 review
0 helpful votes
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My experience with GEARBEST
April 25, 2018

I buy a lot of things from GEARBEST, they have the best quality and the best price, and a very good support centre.

Date of experience: April 24, 2018
Mexico
1 review
0 helpful votes
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Recomiendo al 100% Gearbest
April 25, 2018

Mis compras hasta el momento no han tenido ningun problema, la tienda se caracteriza por ser responsable y cumple con los tiempos de envio, los productos que venden son de muy buena calidad. Los metodos de pago son diversos y puedes elegir el que mejor te convenga.

Date of experience: April 24, 2018
Brazil
1 review
0 helpful votes
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Great shopping site
April 24, 2018

I always shop at GEARBEST, great products and fair prices
It has very effective service and full consumer support

Date of experience: April 24, 2018
Lily L. Gearbest Rep
over a year old

Dear Alex,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

RU
2 reviews
1 helpful vote
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I bought a smartphone Xiaomi Redmi Note 4 on the site of Gearbest.com. I liked it very much. Sent quickly. The smartphone is very good quality. I was very cheap - it was the most pleasant. I recommend this store.

Date of experience: April 24, 2018
Brazil
1 review
0 helpful votes
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All purchases were well attended, delivered, and an excellent post sale. I suggest everyone to buy here

Date of experience: April 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Harrison,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

GB
1 review
0 helpful votes
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Recommended
April 23, 2018

Great website, with great prices. I ordered several items from them, including my smartphone and all arrived in perfect conditions. Excellent customer service in case of any doubt.

Date of experience: April 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Debora,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Slovakia
1 review
0 helpful votes
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Perfect
April 23, 2018

I have ordered good on gearbest several times. All the time, package has come as expected. Customer service is on a very high level. Also the goods you can buy there are on the high quality. Perfect thing is, you can order XIAOMI devices for good prices. Highly recommended

Date of experience: April 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Michal,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Hungary
1 review
0 helpful votes
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I am very satisfied!
April 23, 2018

I really like this online shop. I ordered a lot of things, I bought for myself and my friends and family! Everything is helpful, but I did not have to have a spit because I had very few problems! I recommend it to everyone! I can only get it from here!

Date of experience: April 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Kornel,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Ukraine
1 review
0 helpful votes
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Hello. I want to share my buying experience in the GearBest store. At that time, I needed a Mini Endoscope for Android. Searches brought me to their website, immediately liked the design of the site and the convenience of searching. After a simple registration procedure, quickly found the right product with a good discount, made an order. The goods were sent on the same day. The order came quickly, well packaged and fully equipped. I'm satisfied. I recommend.

Date of experience: April 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Konstantin,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Good
April 23, 2018

A reliable site with great products and great prices and good customer service in case of doubts or problems.

Date of experience: April 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Bruno,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

RU
1 review
0 helpful votes
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In September 2017, I made a second purchase at GearBest. It was a protective case for the smartphone Xiaomi Redmi Note 4, which is very slippery. At the same time I bought 2 pieces for myself and my friend. Before that, I reviewed dozens of options in other Chinese stores, but only in GearBest I found the right product at an excellent price. The cover itself is very high quality and reliable, its corners are tightly protected and it sits tightly on the phone. In this case, the cover can be easily removed from the gadget. During use, the phone fell out of my hands several times, but the case on it always served as an excellent protection. No damage or scratches were found. Once again I was pleased with the purchase in GearBest and everyone would highly recommend this store.

Date of experience: April 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Lev,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Poland
1 review
0 helpful votes
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EN: Very good store with electronics, very often mega promotions on which you can find more discount codes - in the end, you get the product 20-40% cheaper than anywhere else. Fast delivery. Despite the high value of the shipment, Gearbest took care of customs and VAT. If you have any questions, the support responds reasonably well, so far I have not had a problem with GB. I used Aliexpress before, but better promotions are here on GB. I usually pay with Paypal so i have 0 problems. Last time i ordered Mi Robot Vacuum v1. Recommend!

PL: Bardzo dobry sklep do zakupów elektroniki, bardzo często mega promocje na które można znaleźć kolejne kody zniżkowe - koniec końców produkt dostaje się 20-40% taniej niż gdziekolwiek indziej. Szybka dostawa, mimo dużej wartości przesyłki, Gearbest zatroszczył się o cło i VAT. W razie pytań, support odpowiada w miarę sprawnie, do tej pory nie miałem problemu w sklepie. Wcześniej korzystałem z Aliexpress, ale lepsze promocje są tutaj na GB. Płacę głównie przez PayPal, więc 0 problemów. Ostatnio zamawiałem Mi Roboto Vacuum v1 - działa to dziś. Polecam!
Majster Pirzu - szukajcie u niego kodów zniżkowych :)

Date of experience: April 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Mateusz,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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It's surely my favorite store. Whenever I think about buying something online I always go to Gearbest.

Date of experience: April 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Vinicius,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

France
1 review
1 helpful vote
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Je modifie mon commentaire, gearbest a bien géré la commande et mon problème, un accord a été trouvé. Nous sommes tous 2 gagnants. Merci gearbest

I modify my comment, gearbest has managed the order and my problem, an agreement has been found. We are all 2 winners. Thank you gearbest

Date of experience: April 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Duf,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
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The items purchased have a lot of quality and very affordable prices.
I have made several purchases and have received everything in perfect condition.
I recommend to users a preference for Gearbest, for the experience of working in the delivery of orders.

Thank you in advance for your attention.

Best regards.

Date of experience: April 21, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom