Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really enjoyed the experience
Because everything arrived well packed and within the deadline arrived in 42 days within 60 days
Store took my doubts and moreover I had a defective product in an earlier order and the store refunded me and I am very happy with this store I recommend
Es una muy buena página de compras por internet. Tienen productos de muy buen precio y de muy buena calidad, de las mejores páginas que he visto hasta el momento, ningún problema con ellos.
I am very pleased with the store, the service works well - I was changed to the delivery method in the chat. Pay the difference is not required! Got it at its best. I recommend!
There is no problem with orders and payment. System with points and cupons is working well. Sometimes there is no information on the location of the parcel, but I think most likely soon it will be corrected. Also you can check your order by track number on other special sites.
The experience was great! Everything arrived as described and in time. The diversity of products is amazing and the prices too! I am not being paid, this is a truely honest review, and i will certainly buy here again!
Sempre que comprei produtos na gearbest, sempre foi entregue em condições, não tenho qualquer reclamação a fazer, o atendimento ao cliente funciona bem, muito amáveis aconselho comprar neste site.
In english: Trustworthy and very attentive shop with your customers, helping whenever possible. It has a wide variety of accessories for all models of mobile phones. For Shopping Gearbest is a great option.
In portuguese: Loja confiável e bastante atenciosa com seus clientes, ajudando sempre que possível. Possui uma grande variedade de acessórios para todos os modelos de celulares. Para compras Gearbest é uma ótima opção.
Great products, prices, sales. Ships almost everywhere. Fast delivery every time. Secure and fast payment via PayPal. Great customer service. They helped me every time. Recommended.
My experience was good I had no problems with posting and sending, I kept in touch with the store through the tickets and all of them were answered, tried to the maximum to solve the problems when they existed, so I recommend and I intend to make more purchases
One of the best selling website especially in electronics products.
The quality is good comparing to the price.
When it comes to refund they refund you to your wallet or paypal account.
I recommend the store to everyone because the delivery times are very fast the products meet the description of the website as well as I am quite satisfied with the packaging of the products.
They have products at the lowest price, at other stores we found even over doubles as the price, the same products, the delivery was ok, the customer service is excellent, they have a lot of discounts. I have no bad words about them, but just words of good. I highly recommend this store!
Español:
Solo puedo hablar bien de esta tienda, todo me ha llegado en perfecto estado y si he tenido cualquier duda siempre me la han solucionado
English:
I can only speak well of this store, everything has arrived in perfect condition and if I have had any questions they have always solved it
Gearbest is the best solution to buy products from cina to Italy. I don't pay any extra taxes from this site and the shipping is very fast with Italy express. There are very flash sales and I buy during these!
Gearbest is the best shop for any kind of gadgets. They have many warehouses on almost any continent and they can provide toll and customs free shipping (at least for europian countries).
I've bought many things from gearbest including expensive as for example tablet and everything runs smoothly.
I'm very satisfied with my order, package arrived in time and the product was high quality matching the description. Also customer support is very friendly and willing to help me. I would order from this shop again.
A very good baying experience with GEARBEST. Quick resolution of any situations. Perfect customer support.
Thanks a lot.
I ordered Xiaomi powerbank on the Gearbest website. It was a very good experience - prices are competitive, customer service fast and helpful. The website has a lot of special offers.
Shipping was free and the powerbank, which I received is great.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members