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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I've bought now several times from gearbest and I wouldn't have done it if I was not satisfied.
There's all sorts of products from the cheap never-heard-of ones to some of the best brands one might be looking for.
For me, it's best to know what you're looking for and go into the site to see if they're selling it (truth is there's a pretty good chance they are), and buy it. Price is their forte, it's really the lowest I've seen for the producta I've bought. I'm talking like 35% lower.
4 out of 5 stars because of the long shipping time for me, but that's what happens for Italy so I wouldn't know what goes on for other countries that are maybe easier to reach.
I wouldn't know about after-selling customer service because I've never needed it, but they have always answered my questions rapidly.
I would highly recommend to buy from this site and I will surely buy there again.
Ho fatto innumerevoli acquisti presso questo ecommerce (Telefoni, WalkieTalkie, Robot, accessori e ricambi) e, a parte i comprensibilissimi tempi di attesa dalla Cina all'Italia che sono sempre indefinibili, le transazioni sono sempre andate nel modo migliore.
Anche in caso di problemi il loro supporto tecnico si è sempre reso disponibile a trovare una soluzione.
Grazie, continuerò a fare acquisti presso gearbest.com.
Roberto
I did 8 orders over the last 3 month and it was a very nice experience. The products are all original and the shipping time was as expected. Items are packed save and arrived without any problems. Lowest prices and outstanding customer support even in my own language (German) made me feel safe. I will order more in the very near future and have recommended Gearbest to friends and family already.
The company is to be congratulated from the start by taking away my doubts and doing everything to be a successful transaction. It took, but for the account of the Brazilian Post that unfortunately provides a service of poor quality... The mobile arrived perfectly, I already updated to Android Oreo (8.0) and until then without problems. The only one though was the charger issue which even with adapter does not fit, but is the least. You can buy without fear!
Ho comprato questo sostegno per il telefono della xiaomi, davvero eccezionale, molto solido ed allo stesso tempo pratico
Consigliatissimo
I have already ordered some items from this site. And I always remain satisfied with items I order. I can list advantages:
1) Fast shipping
2) Low cost
3) Good support
In this store you will find everything you need.
I've been a regular buyer from this shop for years. Good choice of products, price is OK, not on the cheap side but flash sale's an excellent opportunity. Products are usually of good quaility. There're branch stores in Europe as well, so no hassle with customs (this is important to me). Shipping is fast. Complaints were handled quite quickly and in a fair way. All in all, years of good experience.
Website safe, easy, fast and very efficient, recommended 100% I'm from Mexico and shipments have arrived in a timely manner, even sooner than expected, lose you fear, you will not regret it!
;)
Ordered a 3d printer four weeks ago and still nothing has arrived. Gearbest wanted me to verify my purchase. When I went to verify through their instructions the site had no where to verify my purchase (even though they already charged my card). I told them nevermind refund my money. The next day they emailed and said it had shipped. I checked USPS abd the tracking number said nothing had shipped. I waited in faith and after four weeks checked again. USPS stated the same thing nothing had shipped. I contacted gear best and requested a refund. They lied and said it had shipped and that the tracking info had just been removed. Still yet to get a refund. Already found the peoduct cheaper on Amazon. Save your money and grief. Forget gearbest and use Amazon or E-bay.
I have bought several things, and i recommmend it so much... It is a reliable online store. Excellent service and prices
Order 4 x yeelights from GearBest as they were cheaper than anywhere else. Products arrived much quicker than expected and I were in perfect condition. The order process was very easy, I like that I can use PayPal for add protection. I will be ordering again and already have 6 items in my basket! I have only had to contact customer service once but they answer very quickly and responded to my question.
The site gearbest is a site to buy wonderful products
After my experience of this site found that the site is very wonderful and combines many wonderful products and cheap
In terms of delivery to the customer found it very fast
Excellent support at all stages of purchase, fast shipping and well packaged. Products with very attractive prices and diversified means of payment.
I bought several products from GearBest and I was very pleased. The last order was for 2 pairs of wireless headsets (Bluetooth), a 2.5 "external HDD case and a multimeter. That's my opinion about each one.
Earbuds - simple and... Light!
These headphones are extraordinarily comfortable, being very small in size and lightweight. At first glance they look funny toys, but when you find that you no longer need a direct connection with your phone or other Bluetooth device, you will see that you have a much greater mobility. Quality is price-based, but it's not a premium class, but it's definitely a lot of people who want to use it, and that's what they're saying.
HDD external case - An accessory so useful
You can mount a 2.5 "(HDD for laptop) HDD or even a solid state drive and then you can benefit from all the speed of the USB port 3 for which this device is configured. It is extremely useful for those who want to transfer large amounts of information or want to have a storage device that provides a high storage capacity and a higher transfer speed than normal sticks. The modern look is given by the transparent case and is a point of attraction for those around you.
And Multimeter - Measuring device for any electronics
For electronics enthusiasts, electronic assemblies, or any other activity that involves measuring electrical current parameters, this device comes with help with the convenience and ease of doing all sorts of measurements. The very compact size and low weight make this appliance a perfect accessory for the passionate.
I am very pleased with these products and I will order them!
Here you can also watch the videos I've made:
https://youtu.be/htPqCwmpzzM
https://youtu.be/6ycuALmWWPQ
https://youtu.be/B03gDSYGoS4
Thanks.
English:
My experience with Gearbest could not be better. I already bought several products, from small gadgets to cell phones and they all arrived in perfect conditions. All products received are exactly as described on the website. I hardly have any problems with the products and when I had Gearbest was extremely helpful in solving the problem. The amount of items is something out of the ordinary. You can find everything in the store with low prices and several times with discounts.
Order Number: W**************
Portuguese:
A minha experiência com a Gearbest não poderia ser melhor. Eu já comprei diversos produtos, de pequenos aparelhos até celulares e todos chegaram em perfeitas condições. Todos os produtos que recebi são extamente como descritos no website. Difícilmente tenho algum problema com os produtos e quando tive a Gearbest foi extremamente atenciosa na solução do problema. A quantidade de itens é algo fora do normal. É possível encontrar de tudo na loja com preços baixos e diversas vezes com descontos.
Número do pedido: W**************
One of the best services i've got in a store. Strongly recomended! Had a problem with an order, and they solved it as fast as they could and i got very satisfied!
I use the Gear Best service not for the first time. The product is always high quality and corresponds to the description in the store. Delivery to the recipient country is very fast. Further-depends on the postal services of the recipient country
Nice service, they ship the order very fast, and it have arrived in perfect state. Also the support for customers answered quickly my ticket for informations. In my country (Brazil) we can also install payment without any interest for some products. Really great.
Comprar na loja é sinal de preço baixo e confiança na entrega e suporte ao cliente, tem pontos GB que toda vez que realiza uma compra ganha uma certa quantidade de dinheiro para obter descontos em próximas compras, até então a loja anda antedendo muito bem.
Great site to buy products at a fair price and an excellent service that helps all buyers. I recommend it to anyone who wants a good product for a great price.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Nick,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center