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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Luca S.
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I've bought now several times from gearbest and I wouldn't have done it if I was not satisfied.
There's all sorts of products from the cheap never-heard-of ones to some of the best brands one might be looking for.
For me, it's best to know what you're looking for and go into the site to see if they're selling it (truth is there's a pretty good chance they are), and buy it. Price is their forte, it's really the lowest I've seen for the producta I've bought. I'm talking like 35% lower.
4 out of 5 stars because of the long shipping time for me, but that's what happens for Italy so I wouldn't know what goes on for other countries that are maybe easier to reach.
I wouldn't know about after-selling customer service because I've never needed it, but they have always answered my questions rapidly.
I would highly recommend to buy from this site and I will surely buy there again.

Date of experience: May 8, 2018
Italy
1 review
0 helpful votes
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Pienamente soddisfatto
May 9, 2018

Ho fatto innumerevoli acquisti presso questo ecommerce (Telefoni, WalkieTalkie, Robot, accessori e ricambi) e, a parte i comprensibilissimi tempi di attesa dalla Cina all'Italia che sono sempre indefinibili, le transazioni sono sempre andate nel modo migliore.
Anche in caso di problemi il loro supporto tecnico si è sempre reso disponibile a trovare una soluzione.
Grazie, continuerò a fare acquisti presso gearbest.com.
Roberto

Date of experience: May 8, 2018
Spain
1 review
0 helpful votes
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I did 8 orders over the last 3 month and it was a very nice experience. The products are all original and the shipping time was as expected. Items are packed save and arrived without any problems. Lowest prices and outstanding customer support even in my own language (German) made me feel safe. I will order more in the very near future and have recommended Gearbest to friends and family already.

Date of experience: May 8, 2018
Brazil
1 review
0 helpful votes
Follow Rafael R.
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Amazing
May 8, 2018

The company is to be congratulated from the start by taking away my doubts and doing everything to be a successful transaction. It took, but for the account of the Brazilian Post that unfortunately provides a service of poor quality... The mobile arrived perfectly, I already updated to Android Oreo (8.0) and until then without problems. The only one though was the charger issue which even with adapter does not fit, but is the least. You can buy without fear!

Date of experience: May 7, 2018
Italy
1 review
0 helpful votes
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Ho comprato questo sostegno per il telefono della xiaomi, davvero eccezionale, molto solido ed allo stesso tempo pratico
Consigliatissimo

Date of experience: May 7, 2018
RU
1 review
0 helpful votes
Follow Aleksandr T.
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I have already ordered some items from this site. And I always remain satisfied with items I order. I can list advantages:
1) Fast shipping
2) Low cost
3) Good support
In this store you will find everything you need.

Date of experience: May 7, 2018
Hungary
2 reviews
0 helpful votes
Follow Zoltan L.
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My favorite Chinese store
May 7, 2018

I've been a regular buyer from this shop for years. Good choice of products, price is OK, not on the cheap side but flash sale's an excellent opportunity. Products are usually of good quaility. There're branch stores in Europe as well, so no hassle with customs (this is important to me). Shipping is fast. Complaints were handled quite quickly and in a fair way. All in all, years of good experience.

Date of experience: May 5, 2018
Mexico
1 review
0 helpful votes
Follow Mahatma M.
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Website safe, easy, fast and very efficient, recommended 100% I'm from Mexico and shipments have arrived in a timely manner, even sooner than expected, lose you fear, you will not regret it!
;)

Date of experience: May 4, 2018
California
1 review
3 helpful votes
Follow Nick W.
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Ordered a 3d printer four weeks ago and still nothing has arrived. Gearbest wanted me to verify my purchase. When I went to verify through their instructions the site had no where to verify my purchase (even though they already charged my card). I told them nevermind refund my money. The next day they emailed and said it had shipped. I checked USPS abd the tracking number said nothing had shipped. I waited in faith and after four weeks checked again. USPS stated the same thing nothing had shipped. I contacted gear best and requested a refund. They lied and said it had shipped and that the tracking info had just been removed. Still yet to get a refund. Already found the peoduct cheaper on Amazon. Save your money and grief. Forget gearbest and use Amazon or E-bay.

Date of experience: May 4, 2018
Lily L. Gearbest Rep
over a year old

Dear Nick,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Mexico
1 review
0 helpful votes
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Excellent
May 6, 2018

I have bought several things, and i recommmend it so much... It is a reliable online store. Excellent service and prices

Date of experience: May 4, 2018
GB
1 review
0 helpful votes
Follow Martin H.
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Order 4 x yeelights from GearBest as they were cheaper than anywhere else. Products arrived much quicker than expected and I were in perfect condition. The order process was very easy, I like that I can use PayPal for add protection. I will be ordering again and already have 6 items in my basket! I have only had to contact customer service once but they answer very quickly and responded to my question.

Date of experience: May 4, 2018
Morocco
1 review
0 helpful votes
Follow Zakaria B.
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The site gearbest is a site to buy wonderful products
After my experience of this site found that the site is very wonderful and combines many wonderful products and cheap
In terms of delivery to the customer found it very fast

Date of experience: May 4, 2018
Brazil
1 review
0 helpful votes
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Excellent Store
May 6, 2018

Excellent support at all stages of purchase, fast shipping and well packaged. Products with very attractive prices and diversified means of payment.

Date of experience: May 3, 2018
Romania
2 reviews
2 helpful votes
Follow Sorin A.
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I bought several products from GearBest and I was very pleased. The last order was for 2 pairs of wireless headsets (Bluetooth), a 2.5 "external HDD case and a multimeter. That's my opinion about each one.

Earbuds - simple and... Light!
These headphones are extraordinarily comfortable, being very small in size and lightweight. At first glance they look funny toys, but when you find that you no longer need a direct connection with your phone or other Bluetooth device, you will see that you have a much greater mobility. Quality is price-based, but it's not a premium class, but it's definitely a lot of people who want to use it, and that's what they're saying.

HDD external case - An accessory so useful
You can mount a 2.5 "(HDD for laptop) HDD or even a solid state drive and then you can benefit from all the speed of the USB port 3 for which this device is configured. It is extremely useful for those who want to transfer large amounts of information or want to have a storage device that provides a high storage capacity and a higher transfer speed than normal sticks. The modern look is given by the transparent case and is a point of attraction for those around you.

And Multimeter - Measuring device for any electronics
For electronics enthusiasts, electronic assemblies, or any other activity that involves measuring electrical current parameters, this device comes with help with the convenience and ease of doing all sorts of measurements. The very compact size and low weight make this appliance a perfect accessory for the passionate.

I am very pleased with these products and I will order them!

Here you can also watch the videos I've made:
https://youtu.be/htPqCwmpzzM
https://youtu.be/6ycuALmWWPQ
https://youtu.be/B03gDSYGoS4

Thanks.

Date of experience: May 3, 2018
Brazil
1 review
0 helpful votes
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The Best Store
May 4, 2018

English:
My experience with Gearbest could not be better. I already bought several products, from small gadgets to cell phones and they all arrived in perfect conditions. All products received are exactly as described on the website. I hardly have any problems with the products and when I had Gearbest was extremely helpful in solving the problem. The amount of items is something out of the ordinary. You can find everything in the store with low prices and several times with discounts.
Order Number: W**************

Portuguese:
A minha experiência com a Gearbest não poderia ser melhor. Eu já comprei diversos produtos, de pequenos aparelhos até celulares e todos chegaram em perfeitas condições. Todos os produtos que recebi são extamente como descritos no website. Difícilmente tenho algum problema com os produtos e quando tive a Gearbest foi extremamente atenciosa na solução do problema. A quantidade de itens é algo fora do normal. É possível encontrar de tudo na loja com preços baixos e diversas vezes com descontos.
Número do pedido: W**************

Date of experience: May 2, 2018
Portugal
1 review
0 helpful votes
Follow Agostinho T.
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Excellent Service!
May 3, 2018

One of the best services i've got in a store. Strongly recomended! Had a problem with an order, and they solved it as fast as they could and i got very satisfied!

Date of experience: May 2, 2018
RU
1 review
0 helpful votes
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Gearbest - exellent service!
May 3, 2018

I use the Gear Best service not for the first time. The product is always high quality and corresponds to the description in the store. Delivery to the recipient country is very fast. Further-depends on the postal services of the recipient country

Date of experience: May 2, 2018
Brazil
1 review
0 helpful votes
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Totally Satisfied
May 2, 2018

Nice service, they ship the order very fast, and it have arrived in perfect state. Also the support for customers answered quickly my ticket for informations. In my country (Brazil) we can also install payment without any interest for some products. Really great.

Date of experience: May 1, 2018
Brazil
2 reviews
0 helpful votes
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Loja confiavel
May 2, 2018

Comprar na loja é sinal de preço baixo e confiança na entrega e suporte ao cliente, tem pontos GB que toda vez que realiza uma compra ganha uma certa quantidade de dinheiro para obter descontos em próximas compras, até então a loja anda antedendo muito bem.

Date of experience: May 1, 2018
Brazil
1 review
0 helpful votes
Follow Rafael A.
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Great site to buy products at a fair price and an excellent service that helps all buyers. I recommend it to anyone who wants a good product for a great price.

Date of experience: May 1, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom