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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Exelente tienda
May 12, 2018

Esta pagina es lo mejor para comprar cualquier cosa, brinda mucho apoyo para resolver dudas, ya e comprado varias cosas aqui y todo muy bien n. N el unico problema que e tenido es por paqueteria pero gearbest me lo soluciono muy rapido asi que todo exelente: 3

Date of experience: May 12, 2018
Canada
3 reviews
2 helpful votes
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One stop shop
May 12, 2018

GearBest is one of my favourite one stop shops they got a lot of different stuff brands and off brands quality stuff I usually buy my Vaping gear and I have got some incredible discounts on quality stuff from
Rba to resistance wire from all the tools in between I would recommend this site to anyone there a bit of everything for everyone this is my opinion and no one put me up to this review it I Iove this site and will shop there again and again

Date of experience: May 12, 2018
RU
1 review
0 helpful votes
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Заказывал себе Наушники. Пришли спустя 25 дней, быстрый срок. Упаковано было хорошо, повреждений на коробки не было!
Сами наушники были выполнены их хорошего материала, звучат они тоже очень хорошо, да и стоили не дорого.
По моему мнению Gearbest это лучший интернет магазин на просторах интернета!

Date of experience: May 12, 2018
Florida
1 review
0 helpful votes
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I bought several products on the site, and all were shipped with agility, and very well packaged, I am very satisfied with the store, lots of variety and excellent quality, list of products that I acquired.
Original Wismec SINUOUS P80 TC Box Mod
Yeelight Smart Light Strip
ORICO MH4U - U3 - 03 - CR 4 Ports USB 3.0 Transparent Hub
USV - L 75W Box Mod for E Cigarette
Original Geekvape Peerless RDTA
8pcs Geekvape Fused Clapton Coil with 2 Types in 1 Box
Original VOOPOO Alpha One Mod
Original VOOPOO DRAG 157W TC Box Mod
200pcs Japanese Organic Cotton
Nitecore D2 Intelligent Digi Charger
E - Cigarette Atomizer DIY Coil Tool Kit
Demon Killer 48pcs 8 in 1 Kanthal Prebuilt Heating Wire

+4
Date of experience: May 11, 2018
Belarus
1 review
0 helpful votes
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I found a good store.
June 12, 2018

I found a good store.
Acceptable prices. A lot of goods with discounts. Pretty fast delivery. The incentive system for purchases in this store. While I'm all happy.

Date of experience: May 10, 2018
Mexico
1 review
0 helpful votes
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Fast delivery
May 12, 2018

My orders arrived faster than I expected, customer service was so kind, paypal make it easier, super recomended.

Date of experience: May 10, 2018
Ireland
1 review
0 helpful votes
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I bought 2 items so far, laptop and headset. Both products are fine, arrived fast and I'm happy so far. There is only one thing, I cant submit an review on both products due to some error on the system but I'm sure this can be resolved quickly.

Date of experience: May 10, 2018
Belgium
1 review
0 helpful votes
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Last month I ordered two Xiaomi smart products, they work very well. I bought them at an amazing price and got them two weeks after ordering what I found very fast as they are shipped from Asia. Also I received amazing help from the support team that is very helpful. I really recommend using Gearbest!

Date of experience: May 10, 2018
Spain
1 review
0 helpful votes
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It's the best webpage for buying gadgets, phones and electronic items from China, good service aftersales. When I had a problem with an item they have solved it offering me a lot of options. They take a lot of care with them clients.

They also accept paypal, the webpage use SSL protocol, I really apreciate security when I'm shopping online.

In my opinion, it's the webpage for buying online.

Date of experience: May 10, 2018
Poland
1 review
0 helpful votes
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Good store!
May 12, 2018

I already ordered different items from this store (power bank, mobile phone, case, drone, smart band and more electronic gadget). Every time I was satisfied with the goods. Products description are always clear. There is many shipping and payment method. Shopping with Gearbest.com is really easy. Shipment received very well packaged. The system with coupons and points really works. You can made extra points for review product. In Gearbest.com often there are sales. My experience with that store is very good. I recommend this seller.

Date of experience: May 10, 2018
Greece
1 review
0 helpful votes
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Review!
May 12, 2018

After a long time buying from this site i have to say it is very reliable! Never had a serious problem with orders or with products, always came as described! Only problem i had once is not tracking my order, but after i spoke with the support center the issue was resolve and i was able to track my order with no problem! After all, i trust this site and i will continue buying from the site!

Date of experience: May 10, 2018
Italy
1 review
0 helpful votes
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Sono cliente ormai da qualche anno su gearbest e mi sono trovato sempre bene sia per quanto concerne i prodotti disponibili e le relative offerte sia per il servizio di assistenza che si é dimostrato disponibile quando c é stato qualche problema.Che dire lo consiglio a coloro che vogliono fare acquisti online in sicurezza e a basso costo con offerte giornaliere e coupon di sconto. CONSIGLIATO!

Date of experience: May 9, 2018
Portugal
1 review
1 helpful vote
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I have been ordering from Gearbest for about a year now. My experience has been the best online store to order tech from. Not only it has the ability to order via Spain Express which is a faster option for me in comparison with Standard Shipping, but also the quality of the items and the brands they provide, as well as the packaging used is excepcional. But, most of all, it has by far the best customer service I have ever had. It takes less than 24 hours to respond to my questions, which, in online shopping, helps create a bond with the store you are using. So, without a dough, I will be continue to use Gearbest as my main tech store! Thank you for your support!

Date of experience: May 9, 2018
Brazil
1 review
2 helpful votes
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Melhor loja
May 11, 2018

Uma das melhores lojas para se fazer compra na china, super seguro e com frete super em conta, se você não estiver com tanta pressa, super aconselho a comprar.

Date of experience: May 9, 2018
Brazil
1 review
0 helpful votes
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Very Good
May 11, 2018

Best international store I have ever bought my products, have an efficient after-sale, their products are of great quality and a very attractive price, they send fast products. It really is my first choice when I want to buy a quality product at a good price.

Date of experience: May 9, 2018
Germany
1 review
0 helpful votes
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I found an automatic watch on Gearbest cheaper than I have seen it anywhere else and decided to give it a try. It arrived before my estimated arrival date and they were very communicative about the shipping process. The product works well and I will definitely be shopping with Gearbest in the future!

Date of experience: May 9, 2018
j r.
Colombia
1 review
0 helpful votes
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Excellent
May 11, 2018

All my products arrived in perfect conditions. Very good products, prices and excellent support service

Date of experience: May 9, 2018
Brazil
1 review
0 helpful votes
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Melhor Loja
May 11, 2018

Gosto muito de comprar com a Gearbest e quando precisei do suporte me atenderam cordialmente e foram muito rápido, inclusive me enviando um novo aparelho quando a minha encomenda foi extraviada. Sempre tem bons produtos por um ótimo preço

Date of experience: May 9, 2018
Turkiye
1 review
0 helpful votes
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GearBest Safe and quality shopping
January 24, 2019

I have been shopping on this site for years.The products I bought were always on time. When I had a problem, customer service was very helpful.It was the last purchase Car dvr. However, the accessories (Suction Holder) were broken.
I reported this to customer service. Customer service was immediately interested in complaints. They will immediately send the new accessory free of charge. Very interested. Issues are resolved immediately. I ordered CAr dvr; Smarnoo T652 1080P FHD Digital Video Recorder is really good quality and beautiful.
As a result, you can shop with confidence on this site.

Date of experience: May 9, 2018
Brazil
1 review
0 helpful votes
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Excelent
May 9, 2018

Product arrived on time and in perfect condition, the quality of the product was within the described and does what was promised

Date of experience: May 8, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom