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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Perfect Prices, perfect shipment, a+++++. In 10 days the package has been received. No additional shipment costs
Its a great international website. They have a huge stock and different category and model to choose from. Also the shipping is very fast to my country. Thank You gearbest. Got the Xiaomi Wifi power strip at a great deal. Customer service is very good
I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.
I have ordered now around 8 times from Gearbest and am very satisfied both with the experience of shopping and product quality, The product has been received in stipulated time and are genuine. Even the customer support staff are very helpful
Best online store with good products, great quality, quickly delivery and reliable store! I recomend it!
GearBest is truly a beautiful site.
Contains a wide assortment of products many of which are at bargain prices.
Moreover, the shipment, although it may be slow, is free.
Highly recommended for your purchases.
Hello guys,
I am a customer of Gearbest for years and I trust this e-shop.
They have great customer service, good return policy and low prices with a big variety of items!
I recommend!
Está tienda web la recomiendo al 100% ya llevo tiempo comprando aquí y todo llega bien, a tiempo y tiene buenos precios ademas todo el equipo es muy atento y cualquier duda te la resuelven
Sin duda lo recomiendo y seguire comprando en Gear Best :)
I bought an smartphone through gearbest.com and my experience was really good, the web site is very intuitive and they offer a lot of promotion that include a % of discount. I would like add a comment about the service support, is the best service support that I ever had in all my experience shipping.
Gearbest A great website that I tried many times. I always like the goods I offer from all sides. In terms of quality and prices as well as the offers they offer from time to time. In addition, the after sales service is always available to you to solve any problem or answer any query.
Gearbest is always the best for me.
I have been buying gearbests for the past several years and have never had any problems whatsoever. Always quick and effective assistance. In my opinion it is one of the best online stores. I recommend absolutely everyone to buy on this online store.
Делал заказ на Gearbest, товар пришел ко мне за 22 дня, упаковали достаточно хорошо. Курьер принес посылку прям домой
Заказывал себе зарядку для ******* - LiitoKala Lii - 100 Smart Universal Battery Charger, по очень привлекательной цене.
Качество зарядки было на высоте, мне очень они понравилась фирменная упаковка, в другом магазине заказывал таку же - прислали вообще без упаковки и дороже.
В Целом магазин очень хороший, отзывчивая поддержка, приятный дизайн и самое главное, все понятно!"
За покупки начисляют поинты, которыми потом можно оплатить 30% стоимости следующего заказа
В общем магазин рекомендую!
"I made an order for Gearbest, the goods came to me for 22 days, packed well enough." The courier brought the parcel straight home
I ordered myself a charge for ******* - LiitoKala Lii - 100 Smart Universal Battery Charger, at a very attractive price.
The quality of charging was at an altitude, I really liked the brand packaging, in another store I ordered the same - they sent me without any packaging and more expensive.
In general, the store is very good, responsive support, nice design and most importantly, everything is clear! "
For purchases accrue points, which then you can pay 30% of the cost of the next order
In general, I recommend the store!
Very reliable website. I'v ordered lots of tech products this year and I never had any problem, the shipping is fast (within 2 weeks to Belgium) and the products where always the good ones. The quality is also very good for the price. It has a lot of promo, flash sales,... wich I love.
And the best thing, lots of smartphones are a lot cheaper than in other websites. I love to import this kind of products, and don't have to pay big taxes...
So, I would recommend!
Great variety of gadgets, mobile phones, but also tech stuff and home automation. Shipping is quick. Customer service is responding very fast to complemenary questions about items (user manuals, voltage, size). Go for a try! Best regards.
While I regularly shop with Amazon, GearBest's price for the product was a bit lower so I took a chance. The process was smooth and my cordless vacuum arrived in Canada (from China) very quickly considering the distance. My only complaint is that an import duty was charged and this was not disclosed at the time of purchase. The added cost was minimal and their customer service team offered to offset this charge once the issue was brought to their attention. I would order from GearBest again.
The Product did not arrive and they sent another one after the expiration of the protection term. The delivery was very fast and the product is of excellent quality. Even my friends asked to buy for them, too. I recommend the Gearbest.
This site was advised to me by a friend who has been making purchases for a long time on Gearbest. I'am install the application on my smartphone and I decided to get acquainted with the assortment of goods on Gearbest. And he surprised me very much: I did not see such a variety of goods and such low prices wherever. I decided to order the goods in the Big sale: I ordered a small folding knife, a USB cable, and a computer mouse pad.
I given the order number: WB**************.
The goods came very quickly, for two weeks (before Moscow).
Having received the goods at the post office, I was surprised by the excellent quality of the goods.
In the end: a huge selection of different products, low prices, high quality goods, fast delivery.
I recommend to all!
I will definitely make more purchases on Gearbest.
Loja muito boa de comprar, pois qualquer problema eles resolvem sem nenhum transtorno, vi que eles realmente presam por seus clientes comprarei sempre!
Fiz 8 pedidos, e continuarei fazendo.
Já comprei varias vezes na gearbest, não tenho nada a reclamar, produto chegou rapido, fui super bem atendido e a qualidade do produto me surpreenderam.
Gearbest is not perfect no one is, but at least they work hard to be trustworthy.
At my point of view as a buyer i have some pros and cons.
Pros - they have a great variety of gadgets and products from all kind with good cost-quality rates, the web site is simple and easy to use, the payments methods works, so far i received every single article i bought and they were just like the description and sometimes even better that i was expecting.
Cons - im from Portugal so one of the main concerns is the custom services so its a little hard to get some items with a higher prices. I dot know when the items arrive with certain but they come always.
And nothing more that i remember now.
I strongly suggest every one to use it.
Best regards
LUIS d
Portugal
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

