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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

UMBERTO D.
Italy
1 review
1 helpful vote
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Perfect!
May 18, 2018

Perfect Prices, perfect shipment, a+++++. In 10 days the package has been received. No additional shipment costs

Date of experience: May 18, 2018
India
1 review
1 helpful vote
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Its a great international website. They have a huge stock and different category and model to choose from. Also the shipping is very fast to my country. Thank You gearbest. Got the Xiaomi Wifi power strip at a great deal. Customer service is very good

Date of experience: May 18, 2018
Brazil
1 review
1 helpful vote
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Complete shopping experience
May 18, 2018

I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.

Date of experience: May 17, 2018
California
1 review
1 helpful vote
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I have ordered now around 8 times from Gearbest and am very satisfied both with the experience of shopping and product quality, The product has been received in stipulated time and are genuine. Even the customer support staff are very helpful

Date of experience: May 17, 2018
Filipa S.
Portugal
1 review
1 helpful vote
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Best online store
May 18, 2018

Best online store with good products, great quality, quickly delivery and reliable store! I recomend it!

Date of experience: May 17, 2018
Italy
1 review
1 helpful vote
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Good website
May 18, 2018

GearBest is truly a beautiful site.
Contains a wide assortment of products many of which are at bargain prices.
Moreover, the shipment, although it may be slow, is free.

Highly recommended for your purchases.

Date of experience: May 16, 2018
Cyprus
1 review
1 helpful vote
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TrustWorthy
May 17, 2018

Hello guys,

I am a customer of Gearbest for years and I trust this e-shop.

They have great customer service, good return policy and low prices with a big variety of items!

I recommend!

Date of experience: May 16, 2018
Mexico
1 review
1 helpful vote
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Está tienda web la recomiendo al 100% ya llevo tiempo comprando aquí y todo llega bien, a tiempo y tiene buenos precios ademas todo el equipo es muy atento y cualquier duda te la resuelven
Sin duda lo recomiendo y seguire comprando en Gear Best :)

Date of experience: May 15, 2018
El Salvador
1 review
2 helpful votes
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Buying through Gearbest.com
May 16, 2018

I bought an smartphone through gearbest.com and my experience was really good, the web site is very intuitive and they offer a lot of promotion that include a % of discount. I would like add a comment about the service support, is the best service support that I ever had in all my experience shipping.

Date of experience: May 15, 2018
Morocco
1 review
1 helpful vote
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Gearbest toop
May 16, 2018

Gearbest A great website that I tried many times. I always like the goods I offer from all sides. In terms of quality and prices as well as the offers they offer from time to time. In addition, the after sales service is always available to you to solve any problem or answer any query.
Gearbest is always the best for me.

Date of experience: May 15, 2018
Denmark
1 review
1 helpful vote
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Gearbest Top
May 16, 2018

I have been buying gearbests for the past several years and have never had any problems whatsoever. Always quick and effective assistance. In my opinion it is one of the best online stores. I recommend absolutely everyone to buy on this online store.

Date of experience: May 15, 2018
RU
1 review
0 helpful votes
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Делал заказ на Gearbest, товар пришел ко мне за 22 дня, упаковали достаточно хорошо. Курьер принес посылку прям домой
Заказывал себе зарядку для ******* - LiitoKala Lii - 100 Smart Universal Battery Charger, по очень привлекательной цене.
Качество зарядки было на высоте, мне очень они понравилась фирменная упаковка, в другом магазине заказывал таку же - прислали вообще без упаковки и дороже.
В Целом магазин очень хороший, отзывчивая поддержка, приятный дизайн и самое главное, все понятно!"
За покупки начисляют поинты, которыми потом можно оплатить 30% стоимости следующего заказа
В общем магазин рекомендую!
"I made an order for Gearbest, the goods came to me for 22 days, packed well enough." The courier brought the parcel straight home
I ordered myself a charge for ******* - LiitoKala Lii - 100 Smart Universal Battery Charger, at a very attractive price.
The quality of charging was at an altitude, I really liked the brand packaging, in another store I ordered the same - they sent me without any packaging and more expensive.
In general, the store is very good, responsive support, nice design and most importantly, everything is clear! "
For purchases accrue points, which then you can pay 30% of the cost of the next order
In general, I recommend the store!

Date of experience: May 15, 2018
Belgium
1 review
0 helpful votes
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Very reliable website
May 15, 2018

Very reliable website. I'v ordered lots of tech products this year and I never had any problem, the shipping is fast (within 2 weeks to Belgium) and the products where always the good ones. The quality is also very good for the price. It has a lot of promo, flash sales,... wich I love.
And the best thing, lots of smartphones are a lot cheaper than in other websites. I love to import this kind of products, and don't have to pay big taxes...
So, I would recommend!

Date of experience: May 14, 2018
France
2 reviews
0 helpful votes
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Great variety of gadgets, mobile phones, but also tech stuff and home automation. Shipping is quick. Customer service is responding very fast to complemenary questions about items (user manuals, voltage, size). Go for a try! Best regards.

Date of experience: May 14, 2018
Canada
2 reviews
1 helpful vote
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While I regularly shop with Amazon, GearBest's price for the product was a bit lower so I took a chance. The process was smooth and my cordless vacuum arrived in Canada (from China) very quickly considering the distance. My only complaint is that an import duty was charged and this was not disclosed at the time of purchase. The added cost was minimal and their customer service team offered to offset this charge once the issue was brought to their attention. I would order from GearBest again.

Date of experience: May 14, 2018
Brazil
1 review
0 helpful votes
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Excelente Drone
May 14, 2018

The Product did not arrive and they sent another one after the expiration of the protection term. The delivery was very fast and the product is of excellent quality. Even my friends asked to buy for them, too. I recommend the Gearbest.

Date of experience: May 14, 2018
RU
1 review
1 helpful vote
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Best online store
May 14, 2018

This site was advised to me by a friend who has been making purchases for a long time on Gearbest. I'am install the application on my smartphone and I decided to get acquainted with the assortment of goods on Gearbest. And he surprised me very much: I did not see such a variety of goods and such low prices wherever. I decided to order the goods in the Big sale: I ordered a small folding knife, a USB cable, and a computer mouse pad.
I given the order number: WB**************.
The goods came very quickly, for two weeks (before Moscow).
Having received the goods at the post office, I was surprised by the excellent quality of the goods.

In the end: a huge selection of different products, low prices, high quality goods, fast delivery.

I recommend to all!

I will definitely make more purchases on Gearbest.

Date of experience: May 13, 2018
Brazil
1 review
1 helpful vote
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Muito Boa, Recomendo!
May 14, 2018

Loja muito boa de comprar, pois qualquer problema eles resolvem sem nenhum transtorno, vi que eles realmente presam por seus clientes comprarei sempre!
Fiz 8 pedidos, e continuarei fazendo.

Date of experience: May 13, 2018
Brazil
1 review
0 helpful votes
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Minha real experiencia
May 13, 2018

Já comprei varias vezes na gearbest, não tenho nada a reclamar, produto chegou rapido, fui super bem atendido e a qualidade do produto me surpreenderam.

Date of experience: May 12, 2018
Portugal
1 review
0 helpful votes
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Gearbest portugal
May 12, 2018

Gearbest is not perfect no one is, but at least they work hard to be trustworthy.
At my point of view as a buyer i have some pros and cons.
Pros - they have a great variety of gadgets and products from all kind with good cost-quality rates, the web site is simple and easy to use, the payments methods works, so far i received every single article i bought and they were just like the description and sometimes even better that i was expecting.

Cons - im from Portugal so one of the main concerns is the custom services so its a little hard to get some items with a higher prices. I dot know when the items arrive with certain but they come always.

And nothing more that i remember now.

I strongly suggest every one to use it.
Best regards
LUIS d
Portugal

Date of experience: May 12, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom