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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Jorbson P.
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Loja excelente
May 28, 2018

Comprei um smartphone W************** na loja e chegou tudo certinho muito bem embalado com atendimento ao cliente excelente muito rápido.

Date of experience: May 27, 2018
Mexico
1 review
0 helpful votes
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Muy Buena Pagina
May 26, 2018

La verdad que siempre han tratado de la mejor manera, cuando hay contra tiempos la respuestas son rápidas y se resuelve rapido la cuestión la verdad que si recomiendo comprar y yo seguiré comprando.

Date of experience: May 25, 2018
Hungary
1 review
0 helpful votes
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I purchased several products from them, from 1 USD to 25 USD and every gadgets are in excellent shape. For example, the DF3 dafang 1080P Smart Monitor Camera is perfect, I can't believe that the material is so great, it's easy to set up, the picture quality is also excellent and I feel my belongings and apartment safe whenever I check my living room through my phone.

Date of experience: May 25, 2018
New Zealand
1 review
0 helpful votes
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Good site
May 26, 2018

The site ghearbest is anche awesome reseller with a good custodia care service, they Aldo have a particulary shopping metodo forum my country that is faster the other and the price is very low.

Date of experience: May 25, 2018
Poland
1 review
1 helpful vote
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Great shopping
May 25, 2018

All is OK. I recived my order that is tablet cover. It's wonderfull. I'm very happy that i found that shop in internet.

Date of experience: May 24, 2018
Poland
1 review
1 helpful vote
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Doskonały sklep
May 25, 2018

Mój pierwszy zakup w sklepie Gearbest wypał bardzo dobrze. Przesyłka dotarła starannie zapakowana a sam produkt okazał się bardzo dobry.

Date of experience: May 24, 2018
Morocco
1 review
1 helpful vote
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Great experienced
May 25, 2018

I have a great experience with gearbest because i bought many orders and never had any problems. All products that i received came with a good condition and as described in additon this site has a exellent support after sale. I realy recomended it"

Date of experience: May 24, 2018
Brazil
1 review
2 helpful votes
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Really the Best
May 24, 2018

I've been doing online shopping for about 15 years. The website options have increased exponentially since, to the point that it's become difficult for you to find what you need with really good conditions. So I stuck with 3 of them, but, after buying a few times from Gear Best, I lost interest in going back to the other two. The reason is that GB has the most competitive prices and its costumer service is impeccable. Whenever I needed them, they responded promptly and with kindness. I'm that loyal costumer. If you have the best deals and treat me kindly, I'm yours forever. GB captivated me and made a very satisfied client.

Date of experience: May 23, 2018
Brazil
1 review
1 helpful vote
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Ótimo
May 24, 2018

Ótima loja para compra. Bons preços, produtos e uma ótima equipe de atendimento no pré e pós vendas.

Date of experience: May 23, 2018
Brazil
1 review
1 helpful vote
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Melhor loja para importar.
May 23, 2018

"I've already done some shopping at GearBest, and until that point I'm quite satisfied with the store. Problems that can happen at any similar store are usually resolved quickly after exchanging some messages with the customer support department. In Brazil, we have faced some problems related to the delay to receive the products bought but this is due in most cases to the services provided by the parcel transport companies and by the Brazilian customs sector. "

Date of experience: May 23, 2018
Turkiye
1 review
1 helpful vote
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Initially was kind of disappointed. Ordered ID115, which I already had from Gearbest. Anyway I lost it so I had to order new one. Instead of ID115 I received RM60. I have to admit I was kind of mad. After a few days of usage I have to admit - this one (RM60) is even better. Even I has no chronometer, no chargind LED, no charging light and alarm function.
There is an alarm function actually but you can set it from the app, not from the band. The RM60 fitness band has all the necessary functions, better app, and it's even linked to Aplle heath app.
Gearbest is selling Chinese goods, this is obvious, but the quality and customer support are way above other platforms ( aliexpress, DHgate, alibaba, etc.)
Thank you Gearbest!

Date of experience: May 23, 2018
Poland
1 review
1 helpful vote
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It is my real objective experience and I am willing to share this with other people.
GEARBEST.COM is best shop in the world. It has great client service, excellent products and always helps you if you need support. I had bought last time Xiaomi Powerbank *******mah (order W**************), It was delivered very quickpy and I am very satisfied with gearbest.com shop quality and the product!
The battery capacity of ******* mAh is the highlighting point of the Mi power bank 2. Its World-class chips are not only safer, but they will also enhance the charging conversion rates and stabilize the discharging voltage.The Mi power bank 2 works on the phenomenon of fast delivery. The devices charges and then recharges very quickly. The Mi power bank charges with the help of its 15W charger, which enables the device to charge fully in not more than two hours.
Okay, so if you hate to stay away from your smart device for a nanosecond, then you need to visit the website of GEARBEST.COM right now and order your Mi power bank 2. As there is no other substitute for this monstrous, Mi power bank 2. Just buy one battery bank, and you can always stay connected with your smart products.

Date of experience: May 21, 2018
Spain
2 reviews
1 helpful vote
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I have been buying in gearbest for less than a year, but I have already placed several orders. I am from Spain. Some have taken longer than others to arrive, and as with any purchase, the products do not always arrive well, but thanks to Gearbest's customer service, you will not have any problems. They will inform you of any questions about the shipment, address your problems with a defective product or respond quickly to any inconvenience.

I recommend your website, as well as your APp to buy what you need.

In addition, you can pay with PayPal for more peace of mind.

Date of experience: May 21, 2018
Mexico
1 review
1 helpful vote
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Buena tienda en general.
May 22, 2018

Es una buena tienda en general, no es perfecta pero intentan ser mejor, resuelven los inconvenientes rápidamente y amablemente, envíos en ocasiones rápidos otra ocasiones un poco más lento pero aceptable.

Date of experience: May 21, 2018
GB
1 review
1 helpful vote
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I am loving shopping on Gearbest I have got some great Items so far and have seen lots more I would like to Buy in the future.
In General the shipping is fast and well packed and the communication is very good if I have had a problem which has happen and I got a full refund. I am looking forward to getting my gadget fix :) again soon

Date of experience: May 21, 2018
Brazil
1 review
1 helpful vote
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Eu já realizei algumas compras na GearBest e, até esse momento, estou bastante satisfeito com a loja. Os problemas que podem acontecer em qualquer loja semelhante, geralmente, são solucionados rapidamente após a troca de algumas mensagens com o departamento de suporte ao cliente. No Brasil, temos enfrentado alguns problemas relacionados a demora para receber os produtos comprados mas isso se deve na maioria das vezes aos serviços prestados pelas empresas de transporte de encomendas e pelo setor alfandegário brasileiro.

Date of experience: May 20, 2018
Spain
1 review
1 helpful vote
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Order No: WB************** / 2018-04-10 17:49:53 / Flipper

I have already ordered different items from this store from smartphones to electronic cigarettes and premium accessories.
In addition to being cheaper than elsewhere in the description of the article is reported about the authenticity and original or if it is an article style or clone. I have always received all orders. The delivery time depends on the disposition of the article and the supplier's policy.
The support in case of incident is very satisfactory, keeping track of the shipment and the support ticket at all times.
I usually buy at GearBest and I recommend this site to buy what you want so you will not be disappointed.

Date of experience: May 20, 2018
Brazil
1 review
1 helpful vote
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Excelente qualidade
May 22, 2018

Todos os produtos são de muita qualidade e sempre são muito atenciosos respondendo todas as minhas duvidas de forma rápida e precisa

Date of experience: May 20, 2018
Romania
1 review
1 helpful vote
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GOOD WEBSITE
May 22, 2018

Good website, fast shipping whit good products!
The products are great whit low price and good quality for the low price and the shipping is fast and low.

Date of experience: May 20, 2018
Brazil
1 review
1 helpful vote
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Vou comprar sempre
May 19, 2018

São muitos atenciosos, e com ótimos produtos, com preços maravilhosos.
Continuarei comprando e vou indicar

Date of experience: May 18, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom