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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Comprei um smartphone W************** na loja e chegou tudo certinho muito bem embalado com atendimento ao cliente excelente muito rápido.
La verdad que siempre han tratado de la mejor manera, cuando hay contra tiempos la respuestas son rápidas y se resuelve rapido la cuestión la verdad que si recomiendo comprar y yo seguiré comprando.
I purchased several products from them, from 1 USD to 25 USD and every gadgets are in excellent shape. For example, the DF3 dafang 1080P Smart Monitor Camera is perfect, I can't believe that the material is so great, it's easy to set up, the picture quality is also excellent and I feel my belongings and apartment safe whenever I check my living room through my phone.
The site ghearbest is anche awesome reseller with a good custodia care service, they Aldo have a particulary shopping metodo forum my country that is faster the other and the price is very low.
All is OK. I recived my order that is tablet cover. It's wonderfull. I'm very happy that i found that shop in internet.
Mój pierwszy zakup w sklepie Gearbest wypał bardzo dobrze. Przesyłka dotarła starannie zapakowana a sam produkt okazał się bardzo dobry.
I have a great experience with gearbest because i bought many orders and never had any problems. All products that i received came with a good condition and as described in additon this site has a exellent support after sale. I realy recomended it"
I've been doing online shopping for about 15 years. The website options have increased exponentially since, to the point that it's become difficult for you to find what you need with really good conditions. So I stuck with 3 of them, but, after buying a few times from Gear Best, I lost interest in going back to the other two. The reason is that GB has the most competitive prices and its costumer service is impeccable. Whenever I needed them, they responded promptly and with kindness. I'm that loyal costumer. If you have the best deals and treat me kindly, I'm yours forever. GB captivated me and made a very satisfied client.
"I've already done some shopping at GearBest, and until that point I'm quite satisfied with the store. Problems that can happen at any similar store are usually resolved quickly after exchanging some messages with the customer support department. In Brazil, we have faced some problems related to the delay to receive the products bought but this is due in most cases to the services provided by the parcel transport companies and by the Brazilian customs sector. "
Initially was kind of disappointed. Ordered ID115, which I already had from Gearbest. Anyway I lost it so I had to order new one. Instead of ID115 I received RM60. I have to admit I was kind of mad. After a few days of usage I have to admit - this one (RM60) is even better. Even I has no chronometer, no chargind LED, no charging light and alarm function.
There is an alarm function actually but you can set it from the app, not from the band. The RM60 fitness band has all the necessary functions, better app, and it's even linked to Aplle heath app.
Gearbest is selling Chinese goods, this is obvious, but the quality and customer support are way above other platforms ( aliexpress, DHgate, alibaba, etc.)
Thank you Gearbest!
It is my real objective experience and I am willing to share this with other people.
GEARBEST.COM is best shop in the world. It has great client service, excellent products and always helps you if you need support. I had bought last time Xiaomi Powerbank *******mah (order W**************), It was delivered very quickpy and I am very satisfied with gearbest.com shop quality and the product!
The battery capacity of ******* mAh is the highlighting point of the Mi power bank 2. Its World-class chips are not only safer, but they will also enhance the charging conversion rates and stabilize the discharging voltage.The Mi power bank 2 works on the phenomenon of fast delivery. The devices charges and then recharges very quickly. The Mi power bank charges with the help of its 15W charger, which enables the device to charge fully in not more than two hours.
Okay, so if you hate to stay away from your smart device for a nanosecond, then you need to visit the website of GEARBEST.COM right now and order your Mi power bank 2. As there is no other substitute for this monstrous, Mi power bank 2. Just buy one battery bank, and you can always stay connected with your smart products.
I have been buying in gearbest for less than a year, but I have already placed several orders. I am from Spain. Some have taken longer than others to arrive, and as with any purchase, the products do not always arrive well, but thanks to Gearbest's customer service, you will not have any problems. They will inform you of any questions about the shipment, address your problems with a defective product or respond quickly to any inconvenience.
I recommend your website, as well as your APp to buy what you need.
In addition, you can pay with PayPal for more peace of mind.
Es una buena tienda en general, no es perfecta pero intentan ser mejor, resuelven los inconvenientes rápidamente y amablemente, envíos en ocasiones rápidos otra ocasiones un poco más lento pero aceptable.
I am loving shopping on Gearbest I have got some great Items so far and have seen lots more I would like to Buy in the future.
In General the shipping is fast and well packed and the communication is very good if I have had a problem which has happen and I got a full refund. I am looking forward to getting my gadget fix :) again soon
Eu já realizei algumas compras na GearBest e, até esse momento, estou bastante satisfeito com a loja. Os problemas que podem acontecer em qualquer loja semelhante, geralmente, são solucionados rapidamente após a troca de algumas mensagens com o departamento de suporte ao cliente. No Brasil, temos enfrentado alguns problemas relacionados a demora para receber os produtos comprados mas isso se deve na maioria das vezes aos serviços prestados pelas empresas de transporte de encomendas e pelo setor alfandegário brasileiro.
Order No: WB************** / 2018-04-10 17:49:53 / Flipper
I have already ordered different items from this store from smartphones to electronic cigarettes and premium accessories.
In addition to being cheaper than elsewhere in the description of the article is reported about the authenticity and original or if it is an article style or clone. I have always received all orders. The delivery time depends on the disposition of the article and the supplier's policy.
The support in case of incident is very satisfactory, keeping track of the shipment and the support ticket at all times.
I usually buy at GearBest and I recommend this site to buy what you want so you will not be disappointed.
Todos os produtos são de muita qualidade e sempre são muito atenciosos respondendo todas as minhas duvidas de forma rápida e precisa
Good website, fast shipping whit good products!
The products are great whit low price and good quality for the low price and the shipping is fast and low.
São muitos atenciosos, e com ótimos produtos, com preços maravilhosos.
Continuarei comprando e vou indicar
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

