Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have ordered on GearBest Oclean Z1 on 26/12/2019 with order no **************793.
The item itself is very high quality, the shipping is very well price and customer service is splendid.
5/5 - Recommended.
Overall a great safe place to shop.
Accepts pay-pal for extra safety.
Satisfait de choper sur gearbest surtout le service clientèle qui est au top
Je suis vraiment satisfait de mon expérience avec gearbest surtout le service clientèle qui est au top
Je suis vraiment satisfait de mon expérience avec gearbest surtout le service client
I have spent a few hundred dollars on gearbest.com over the last 4 or 5 years - mostly on guitar parts and luthier tools. Have not had any issues or regrets on any of my purchases. Have been very pleased with the value. Most of their items are 2 or 3x more expensive if purchased elsewhere.
The site looks fun, quick and easy to use.
The costumer support is good too!
Unprofessional. I passed an order 15 days ago and today I reach out to them to track my order
They said your order is out of stock
I ordered some straps for my smartwatch. I paid them little but the quality is super, in a few weeks the goods arrived home
Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637Gearbest customer care number *******937//*******637
Gearbest is one of my favorites e-commerce. They offer you good prices, good products and a reliable service. I totally recommend the store, I'm using for about 2 years and never had a problem. I always find xiaomi products at a great price.
One of only a few left in the world. Very reliable, and fast and serious support team, if you need assistence. Best prices and quality.
A lot of items, low price and a professional customer service.
You have to wait longer than Amazon to receive the products but it's worth while the effort!
Have used Gearbest for many years and am very happy with the service and the products. Had a small issue with my last purchase, contacted them and it was sorted within a few hours. How business should be conducted
I use gearbest for two years, and I really love it. I always buy a lot of things, and they are cheap, but everything is good.
A minha experiência tem sido muito boa.
Já sou cliente há muito tempo, comprei muitas coisas e quase todas com qualidade, chegaram sempre, menos a última, mas devolveram-me o dinheiro.
O preço é muito bom, há muita variedade e opção de escolha, por isso estou satisfeito e recomendo.
Ordered an item for a Black Friday sale. Okay, fine, I know that it's hard to keep stock on Black Friday. It is now January 10, a full SIX WEEKS after Black Friday, and they still have not shipped the item. First they gave December 30 as the ship date, then they moved it to January 10. I checked today, and now it says January 18. Why bother taking my money if you have no idea when you'll actually have something to sell me? Never buying from them again, no matter how great the "deal" might be.
EDIT: Guess what? I checked again on January 18th, and they updated my shipping date to February 1st! I contacted PayPal and got my money back. AVOID GEARBEST LIKE THE PLAGUE!
Dear Chase,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Sitejabber.com".
Many thanks,
Gearbest Customer Service Center
Recently purchased a watch from Gearbest. It was delivered much faster than estimated. Properly packaged, the item was received without any problems. Low purchase price and the item was as advertised. Everything perfect
I often buy on Gearbest and I must say that it is probably the best value for money e-commerce site. Always quality products, transparency in payments, timeliness in customer assistance, speed in shipping. 100% recommended
I have had nothing but a great experience with Gearbest. One of the last orders I made are Redmi earbuds.
This is an awesome purchase. 4h of music, and then you can charge them 3 more times from the case. Sound is great, really to my liking.
Gearbest really does offer great service, and I will buy again from them!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mouad,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have che checked that we have full refunded on your original account.
Many thanks,
Gearbest Customer Service Center