Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I order Xiaomi Redmi 8 cellphone on Black Friday (28/11/19), was payed additional £3.45 shipping guarantee tax. Nothing received after more than 2 months. One week after delivery deadline expire date they didn't answer to my messages on support tickets. So I have very bad experience with this site!
Order No.: **************129
Date: 02/01/2019
Nickname: Mateus Correia
Better service and fast delivery. Great support if you have any doubts when purchasing.
Excelente site, produtos de altíssima qualidade, entrega no prazo e muito bem embalado como de costume, recomendo a todos.
I've bought an SD card of around 20 but it never arrived, I've also bought many other items that came up home about 1 month after shipping. Customer service helped me and partially refunded. So all good
Yapmis oldugum alisverislerde bir sikinti yasamadim. Alisveris yapmadan cekinmeyin oncesi ve sonrasinda da ilgililer ve yardimci oluyorlar. Tesekkurler
I purchased this Xiaomi MI 9 Lite phone for my wife. After approximately one week of use, the phone died on low battery and wasn't able to be charged anymore. I contacted Gearbest to inform them of the issues. After going through all protocols of sending photos and videos showing the state of the phone, Gearbest asked me to send it back for a refund. I sent the phone back, and now they are saying they haven't received it. I have given them the tracking number as well as paying extra for the package to be signed for. I'm now having to fight through PayPal to get my refund. Save yourself the hassle of going through what I have gone through, and don't purchase expensive items from Gearbest as they won't stand behind their customers when something goes wrong. This will be the last time I will be purchasing anything from the ever again.
Dear Bob,
We are sorry to hear that you are experiencing some issues.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest Customer Service Center
It is a page that has a wide variety of products, in addition to that it has very low prices, shipments are cheap compared to other stores and the waiting times for product delivery are not so long
My first experiance with the Gearbest was when I bought the new phone.
I've tried searching in the other shops to find the best price, but none could offer any cheaper.
I'm really happy with the support that Gearbest gave me in answering all of my questions.
They are really fast and professional.
Megbízható bolt versenyképes árakkal és segítőkész ügyfélszolgálattal.
A szállítás is gyors, kb. Két hét alatt eddig megérkezett minden.
I would really recommend this shop. It offers a vast product assortment. Most of it is top-notch quality and the shipping is actually quite fast. Great customer support, that helps on every occasion. Can't recommend enough.
I have been a gearbest customer for years and I have always been satisfied. The prices are competitive and the customer service is always available in case of errors of delays in deliveries.
Very good prices and respect for the buyer. The process to buy is very easy, confident and correct.
I've used quite a lot of online markets in the last couple years and I have to say, Gearbest is the one I did not have bad experience with. If you don't like to gamble with the goods quality, but still want things cheap, this is the place to get them from.
Minha experiência com o gearbest foi ótima porque tive uma grande satisfação em ter um produto de qualidade e, em uma entrega muito rápida, não me arrependo de nada e recomendo a todos os meus amigos e conhecidos, família, agradecido estou!
Gearbest is a platform that sells products in its own name and hosts sellers. I bought several block construction toys from 3rd party sellers and a few technical gadgets, some of them from Gearbest directly.
Delivery is usually in original packaging, which maybe a real asset for presents, collectors or when planning to resell down the road.
Support is friendly and competent, better than Ali which seems to be highly standardized and automated
Delivery lead times are longer than on Ali or ebay. Reckon with 3-4 weeks for delivery, if item is in stock. Note
Prices are usually higher than on Ali, even when discounted from sky high 'moon' prices.
GearBest is my online shopping site of choice because it lists quality items at a really fantastic price that you won't find elsewhere. Both the website and app are very easy to navigate and they design layout is easy on the eye, making browsing and the purchase process flawless.
I enjoy the loyalty-point type reward system which allows you to gain points which can later be used to further discount your items. Points can be scored in many ways which also includes earnings with each purchase made.
In my experience, most items are shipped together, unlike other online stores which ship each item separately from different vendors.
Customer service is also note-worthy with response times unparalleled by other websites. Any grievances or queries are thoughtfully answers at very adequate speeds.
I know I can rely on GearBest.
I would definitely recommend.
I have made over 40 orders in this shop, mostly electronics - cellphone, drones, sports cameras, and everything works fine until today. I highly recommend Gearbest.com.
Very good customer service and fast shipping, Overall happy.
Thank you.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ivaylo,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have checked that we have full refunded on your original account.
Please check it
Gearbest Customer Service Center