Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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About my experiences with Gearbest:
I bought several products in the store and never had any kind of problem! All orders arrived correctly and quickly.
Not to mention also, daily discounts and lightning promotions to enjoy well!
Love shopping from Gearbest. Competitive pricing. Fast shipping. Super friendly customer service. Great selection of products and payment options. Products are always as described and the packages are always well packed. I bought a 3D printer from the and it arrived within 15 days in perfect condition. Highly recommended!
I bought multiple times in this store, and all came with no problems, good price and great Costumer Service
Sharing my last experience with gearbest, I bought a xiaomi redmi note 5 (phone) with express shipping, they had the best price I could find amongst other similar retailers and therefore I went for it, my country also has strict custom regulations and the package went through just fine tax-free as they sent it through europe, their support has been very responsive, I would give my experience a 5/5, thanks guys
Purchased a flight controller stack for my quad on March 31,2018 and after a couple of power ups a fet on the esc decided to give out. Contacted customer service and after explaining what happened and sent them some pictures they asked if I wanted a refund or a credit. Asked for a credit which I used to buy a different flight controller from them. They were really fast a responding which was awesome.
I buy on Gearbest for more than two years and never had an issue. Everytime I opened a ticket GB team was fast to try to fix the problem. I only had one tablet with a dead pixel and GB compensated me for that. It's been a good online store to me. From my Oneplus to the Mi Robot I always made very nice deals.
Gearbest is a good seller, I like to shop on their website. They are very customer friendly and if i have a problem, they help me as fast as they can
This is my real objective experience with Gearbest and I want to share it with other people.
I ordered a smartphone with excellent results:
- packaging and delivery were fast and excellent;
- the customer service answered my questions fast enough to keep me informed about the order;
- the product arrived well packed and undamaged;
- they accept Paypal, so there could be no more perfect and safe way for payment.
Very good prices. Amazing promotions! Good Client suport and fast response! Fast shipinng of the orders and whell package
Gearbest gayet guzel. Harika. Cok. Iyi Guvenilir urunleri cok guzel gayet memnunum. Tavsiye ediyorum. Guzel kaliteli site mutlaka uye olun. Siparisler erken geliyor. Tek kelime ile harikalar. Muthisss
Отличный сайт товар и качество тоже на высоте 5+ брал по рекомендации и остался доволен отлично воспроизводит все жанры даже с мобильника.
Total scammers, cheap chinese company, no customer service. Total bunch of loosers hiding all the way in China.
You've been warned.
Foi entregue muito rápido e sempre que precisei entrar em contato foram super atenciosos. O produto chegou muito bem embalado em ótimo estado
I have ordered from Gearbest many times now and have not been disappointed. Everything I have bought from them has been reasonably priced and of good quality. The items usually arrive within the quoted time and their customer support is always on hand to help and respond quickly. In total I have made 24 orders with them and have been satisfied 100% of the time.
I found GearBest website to be very generic and there is nothing cons to this shopping website. If concerned with price, delivery time and security, I would definitely recommend everyone to buy products from GearBest only. Last but not the least, GearBest.com is one of the best shopping website.
He realizado varias compras en esta tienda, me ha ido bien, todo lo que compro siempre llega sin ningun problema
I really like this website because I always find everything at very good prices, they also provide good customer service and their shipments are very fast.
I am always very happy when I buy at Gearbest, they have never failed at anything, and the products always of superior quality, I have not yet seen price and quality allot in one place, and this is Gearbest.
Uma das melhores lojas online para se comprar, ótimos produtos, ótimo atendimento, trabalha com ética comercial respeitando seus clientes, proporcinando uma linha direta e clara de comunicação com seus clientes.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mehdi,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
We never force any customer to write a review. All these reviews are written by our customers willingly to share their genuine and honest experience with others.
Besides, all the reviews here are posted out after careful checking by the webmaster of this website.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
Could you please tell us your correct order number or tracking number so that we can offer a better solution?
The order number you offered in ticket E180602001472 is invalid, our colleague can not find your order.
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Gearbest Customer Service Center