logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Filip G.
Unfollow Filip G.
Share Review
Report Review

Fast shipping
June 12, 2018

Very fast shipping to Poland. I picked up the package after three days from the order. Package was well secured. Good contact with customer service. I could track my shipment because Gearbest send me tracking number.

Date of experience: June 12, 2018
Ireland
1 review
0 helpful votes
Follow Sean O.
Unfollow Sean O.
Share Review
Report Review

Gearbest Really Is The Best
June 12, 2018

I love Gearbest, I always purchase my tech & gadgets from Gearbest,

The prices are excellent, They stock all the latest innovations and top consumer goods and Customer Service is Exemplary,

You have multiple delivery options, I live in Ireland and delivery usually occurs within 2-4 Weeks depending what Delivery Option I choose,

I recently Bought a Wechip v8 tv box and I have Already Reviewed this product on Gearbest,

Below Is Copied Version Of My Review Of My Order For Wechip v8 tv box with Gearbest:

Pro's:

Product was excellent for the price, you can update this box over the air something most of these boxes lack, excellent support from wechip, very little bloatware, the box is excellent for general streaming use and media use

Con's:

If you are looking for an android box to game on sadly this is not the box for you

Date of experience: June 11, 2018
NL
1 review
0 helpful votes
Follow Nikola V.
Unfollow Nikola V.
Share Review
Report Review

This is the best online marketplace I have ever met in the last two years! My cooperation with Gearbest throughout all this time was successful, which cannot be said about buying in other stores online. Having ordered several products, I received them at the correct time described on the order pages. The quality of the goods completely suits me, especially since I bought them during good discounts, and even it was possible to use points for the discount, this is the internal currency of the store, which can be obtained in various available ways.

Date of experience: June 11, 2018
GB
1 review
6 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Much improved
June 11, 2018
Updated review

Since 1st bad experience, & refund from paypal.

Have used them several times, with no problems.
Would now recommend.

Date of experience: June 11, 2018

Thieving fraudsters
June 11, 2018
Previous review

Ordered 10 Aug
Nothing received.

They are thieves.

Now > 4 months later nothing arrived. Refused refund.

Date of experience: November 6, 2015
Poland
1 review
0 helpful votes
Follow Tomasz X.
Unfollow Tomasz X.
Share Review
Report Review

Order no: **************522 / 16th May 2018
I'm very satisfacted. Gearbest have been the best online shop. Items it's very good quality. Fast shipping time and low cost. All items are packed in bubble wrap, which protects them for the time of shipment. If you have a problem, the store's service will help you quickly

Date of experience: June 10, 2018
Portugal
1 review
0 helpful votes
Follow Bruno C.
Unfollow Bruno C.
Share Review
Report Review

Best online store
June 11, 2018

Great store to buy online with awesome prices. Customer service is always available to help you and fast

Date of experience: June 10, 2018
RU
1 review
0 helpful votes
Follow Damir V.
Unfollow Damir V.
Share Review
Report Review

Gearbest - excellent online store
June 11, 2018

I bought Original OBS ACE Tank Atomizer with 4.5ml
I visited many online stores to find best deals and I found Gearbest. Communication with their customer service is at very good level. Its a really good store. I recommend it!

Date of experience: June 10, 2018
Brazil
1 review
0 helpful votes
Follow Adrian M.
Unfollow Adrian M.
Share Review
Report Review

Vernee X, comprado na gearbest
June 11, 2018

Ate então tudo ótimo, o aparelho está chegando no meu país de destino e aparenta ser ótimo, fiz outras duas compras no site, demorou a chegar por conta do correios do meu país, mas chegaram em ótimo estado e estão funcionando perfeitamente!

Date of experience: June 10, 2018
Malaysia
1 review
0 helpful votes
Follow Azman R.
Unfollow Azman R.
Share Review
Report Review

Cheap & quality
June 11, 2018

1. Cheap
2. Quality and workmanship
3. Description is same
4. Multipurpose
5. Good bargain discount
6. Very versatile, practical and useful
7. Nice design, looks very well
8. Works as expected

Date of experience: June 10, 2018
Norway
1 review
0 helpful votes
Follow Bogdan B.
Unfollow Bogdan B.
Share Review
Report Review

Excellent shop.
June 11, 2018

English: Acquired in this online store electric brush (Order No: W**************). After the order quickly packed and sent the goods. Delivery was very fast to my country. The product came well packed and not damaged. Support for a couple of my questions reacted quickly and professionally. I recommend Gerabest as a stable and trusted shop for purchases.
Russian: Приобрел в этом интернет-магазине электрощетку (Order No: W**************). После заказа быстро упаковали и отправили товар. Доставка оказалась очень быстрой до моей страны. Товар пришел хорошо упакованным и не поврежденным. Поддержка на пару моих вопросов отреагировала быстро и профессионально. Рекомендую Геарбест как стабильный и доверенный магазин для покупок.

Date of experience: June 10, 2018
Romania
1 review
0 helpful votes
Follow Ionut B.
Unfollow Ionut B.
Share Review
Report Review

Me and my friends brought lots of stuff from gearbest and I can say that this is the best site to buy from! Products are cheaper, descriptions are honest and most important! I didn't have to pay taxes for my order when it came! And it came so fast. I received my order in the mail at my closest mail office, not like orders from other sites were it went to customs office and they forced me to pay extra almost a quarter of the price to receive my package. So Gearbest is the best there is!

Date of experience: June 10, 2018
Australia
1 review
0 helpful votes
Follow Mohammad G.
Unfollow Mohammad G.
Share Review
Report Review

After finding about some deals on GearBest through friends they have become one of the first places I look for a lot of my purchases. I can find good tech products here for a great price. The review system and rating system also help a great deal. I love it!

Date of experience: June 9, 2018
Brazil
1 review
0 helpful votes
Follow Thiago F.
Unfollow Thiago F.
Share Review
Report Review

é simplesmente um dos melhores sites de compra online de produtos, só demoram a chegar no brasil pois os correios não cumprem a promessa de enviar o produto rapidamente, mas a gearbest entrega muito rápido.

Date of experience: June 9, 2018
Brazil
1 review
0 helpful votes
Follow thiago m.
Unfollow thiago m.
Share Review
Report Review

Fantastic
June 9, 2018

Great store to buy online having the best price and fantastic customer service I recommend everyone to buy at the gearbest

Date of experience: June 9, 2018
India
1 review
0 helpful votes
Follow Sri H.
Unfollow Sri H.
Share Review
Report Review

1. Till Now I Buy Only Flash Deals From Gearbest.

2. All The Flash Deals I Choose Are Toys Which Are Nearly 1 Dollar ( Saving 3 to 5 Dollars) For My Sister's Child.

3. Everything Is Perfect Hence I Did Not Need Customer Support.

4. Unregistered Articles 0$ Are Getting Delivered To Singapore In Less Than 12 Days.

5. Will Always Use Paypal For Extra Buyer Protection

Date of experience: June 9, 2018
Durmus C.
Turkiye
1 review
1 helpful vote
Follow Durmus C.
Unfollow Durmus C.
Share Review
Report Review

I issued 6 orders through coupons they published (approximately total $ 1200). After 1 day, I received all my orders cheaply due to systematic error. so they said they were returning. However, a total of $ 1130 was returned in 6 orders. so I was refunded missing $ 70 card.(approximately)

Your order number ( 6 separate orders )
**************801 , **************083 , **************667 ,**************278 ,**************454 , **************715

Date of experience: June 9, 2018
Lily L. Gearbest Rep
over a year old

Dear Durmus,

Thank you for your valuable feedback.
Sorry for any inconvenience caused.
After checking your problem, we noticed that your orders were cancelled due to systematic error.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
Follow Genilton L.
Unfollow Genilton L.
Share Review
Report Review

Better China Online Store
June 9, 2018

Better China Online Store.
Always Sends in timely.
Customer Service excellent, products with good prices and quality.
I'm here in Brazil and have much satisfac buying in Gearbest.

Date of experience: June 9, 2018
Turkiye
1 review
0 helpful votes
Follow Ali E.
Unfollow Ali E.
Share Review
Report Review

Efsane
June 9, 2018

Müşteri hizmetleri gerçekten cok ilgili. Sorularima anında cevap veriyorlar. Kargolari cok hızlı yolluyorlar. Herkese tavsiye ederim.

Date of experience: June 9, 2018
India
1 review
0 helpful votes
Follow Anurag T.
Unfollow Anurag T.
Share Review
Report Review

They just have dispatched the items for which they were saying items are not in stock. They have shown the date of 5 to 7 to be dispatched but due to some stock related issues they couldn't. Just yesterday they have dispatched those items. Thanks for your support.

Date of experience: June 8, 2018
Lily L. Gearbest Rep
over a year old

Dear Anurag,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Mexico
1 review
0 helpful votes
Follow Oscar G.
Unfollow Oscar G.
Share Review
Report Review

Gran variedad y buenos precios.
June 8, 2018

Excelente tienda con una gran variedad de productos, marcas reconocidas y buenos precios. Los envíos han llegado de manera segura y sin inconvenientes.

Date of experience: June 8, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom