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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Very fast shipping to Poland. I picked up the package after three days from the order. Package was well secured. Good contact with customer service. I could track my shipment because Gearbest send me tracking number.
I love Gearbest, I always purchase my tech & gadgets from Gearbest,
The prices are excellent, They stock all the latest innovations and top consumer goods and Customer Service is Exemplary,
You have multiple delivery options, I live in Ireland and delivery usually occurs within 2-4 Weeks depending what Delivery Option I choose,
I recently Bought a Wechip v8 tv box and I have Already Reviewed this product on Gearbest,
Below Is Copied Version Of My Review Of My Order For Wechip v8 tv box with Gearbest:
Pro's:
Product was excellent for the price, you can update this box over the air something most of these boxes lack, excellent support from wechip, very little bloatware, the box is excellent for general streaming use and media use
Con's:
If you are looking for an android box to game on sadly this is not the box for you
This is the best online marketplace I have ever met in the last two years! My cooperation with Gearbest throughout all this time was successful, which cannot be said about buying in other stores online. Having ordered several products, I received them at the correct time described on the order pages. The quality of the goods completely suits me, especially since I bought them during good discounts, and even it was possible to use points for the discount, this is the internal currency of the store, which can be obtained in various available ways.
Since 1st bad experience, & refund from paypal.
Have used them several times, with no problems.
Would now recommend.
Ordered 10 Aug
Nothing received.
They are thieves.
Now > 4 months later nothing arrived. Refused refund.
Order no: **************522 / 16th May 2018
I'm very satisfacted. Gearbest have been the best online shop. Items it's very good quality. Fast shipping time and low cost. All items are packed in bubble wrap, which protects them for the time of shipment. If you have a problem, the store's service will help you quickly
Great store to buy online with awesome prices. Customer service is always available to help you and fast
I bought Original OBS ACE Tank Atomizer with 4.5ml
I visited many online stores to find best deals and I found Gearbest. Communication with their customer service is at very good level. Its a really good store. I recommend it!
Ate então tudo ótimo, o aparelho está chegando no meu país de destino e aparenta ser ótimo, fiz outras duas compras no site, demorou a chegar por conta do correios do meu país, mas chegaram em ótimo estado e estão funcionando perfeitamente!
1. Cheap
2. Quality and workmanship
3. Description is same
4. Multipurpose
5. Good bargain discount
6. Very versatile, practical and useful
7. Nice design, looks very well
8. Works as expected
English: Acquired in this online store electric brush (Order No: W**************). After the order quickly packed and sent the goods. Delivery was very fast to my country. The product came well packed and not damaged. Support for a couple of my questions reacted quickly and professionally. I recommend Gerabest as a stable and trusted shop for purchases.
Russian: Приобрел в этом интернет-магазине электрощетку (Order No: W**************). После заказа быстро упаковали и отправили товар. Доставка оказалась очень быстрой до моей страны. Товар пришел хорошо упакованным и не поврежденным. Поддержка на пару моих вопросов отреагировала быстро и профессионально. Рекомендую Геарбест как стабильный и доверенный магазин для покупок.
Me and my friends brought lots of stuff from gearbest and I can say that this is the best site to buy from! Products are cheaper, descriptions are honest and most important! I didn't have to pay taxes for my order when it came! And it came so fast. I received my order in the mail at my closest mail office, not like orders from other sites were it went to customs office and they forced me to pay extra almost a quarter of the price to receive my package. So Gearbest is the best there is!
After finding about some deals on GearBest through friends they have become one of the first places I look for a lot of my purchases. I can find good tech products here for a great price. The review system and rating system also help a great deal. I love it!
é simplesmente um dos melhores sites de compra online de produtos, só demoram a chegar no brasil pois os correios não cumprem a promessa de enviar o produto rapidamente, mas a gearbest entrega muito rápido.
1. Till Now I Buy Only Flash Deals From Gearbest.
2. All The Flash Deals I Choose Are Toys Which Are Nearly 1 Dollar ( Saving 3 to 5 Dollars) For My Sister's Child.
3. Everything Is Perfect Hence I Did Not Need Customer Support.
4. Unregistered Articles 0$ Are Getting Delivered To Singapore In Less Than 12 Days.
5. Will Always Use Paypal For Extra Buyer Protection
I issued 6 orders through coupons they published (approximately total $ 1200). After 1 day, I received all my orders cheaply due to systematic error. so they said they were returning. However, a total of $ 1130 was returned in 6 orders. so I was refunded missing $ 70 card.(approximately)
Your order number ( 6 separate orders )
**************801 , **************083 , **************667 ,**************278 ,**************454 , **************715
Better China Online Store.
Always Sends in timely.
Customer Service excellent, products with good prices and quality.
I'm here in Brazil and have much satisfac buying in Gearbest.
They just have dispatched the items for which they were saying items are not in stock. They have shown the date of 5 to 7 to be dispatched but due to some stock related issues they couldn't. Just yesterday they have dispatched those items. Thanks for your support.
Dear Anurag,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center
Excelente tienda con una gran variedad de productos, marcas reconocidas y buenos precios. Los envíos han llegado de manera segura y sin inconvenientes.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Durmus,
Thank you for your valuable feedback.
Sorry for any inconvenience caused.
After checking your problem, we noticed that your orders were cancelled due to systematic error.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center