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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Melhor loja
June 17, 2018

Em Português:
Já adquiri muitos produtos, todos chegaram dentro do prazo, bem embalados, além de ter os melhores preços do mercado. Tem um atendimento muito bom e atencioso com os clientes, recomendo a loja.
In English:
I have already acquired many products, all arrived on time, well packaged, in addition to having the best prices on the market. Has a very good and attentive customer service, recommend the store.

Date of experience: June 16, 2018
Mexico
1 review
1 helpful vote
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Excelent store
June 17, 2018

Amazing store

I have bought many times and the products always arrive. The payment system is very good and fast without any problem in addition to the fluidity of your mobile application accept payments with paypal and that gives you a lot of peace of mind. The best store to buy online

Date of experience: June 16, 2018
India
1 review
1 helpful vote
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Awesome product
June 17, 2018

I have ordered amazfit pace smartwatch. I received the right product as excepted. I received the product within the given timeline without any damage

Date of experience: June 16, 2018
Italy
1 review
1 helpful vote
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A portal to tecnology
June 17, 2018

I live in Italy where tecno store are big and updated just enough to let you buy a new tv or fridge. But when it comes to little tecnology, cool gadgets and products not to expensive for their quality, well, you just have to visit gearbest to feel better. The quality of the site is great, except for some italian translation, but i use it mostly in english which is perfect for anyone I think. Then you can choose a specific, fast and priority line of spedtion to Italy for a small amount of money (like 1-3) per order. The products never arrived ruined and with their package completely unharmed. They also offer a live 24h customer service via chat so you can ask everything you want: just like the status of your order.

Date of experience: June 16, 2018
Brazil
1 review
0 helpful votes
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Melhor Site
June 17, 2018

Moro no Brasil e sou apaixonado pela Xiaomi, a Gearbest é responsável por me dar essa possibilidade de manter a paixão, uso o site a anos e recomendo a todos meus amigos brasileiros. E depois desse layout novo do site ficou melhor ainda, e esta ultima compra foi a melhor experiencia que tive até agora, por isso decidir compartilhar, foi ótimoa a forma de escolher os produtos, testar quanto ficaria os valores até decidi comprar, agora pode parcelar a compra <3 e sempre coloco coisa a mais hahaha e o pedido já foi enviado. Parabéns a toda equipe da Gearbest.

Date of experience: June 15, 2018
Morocco
1 review
1 helpful vote
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Gearbest is a very good store
June 16, 2018

"i really like the gearbest custmer service because when you have an issue that almost never happen they dediicate time to solve your problem."

Date of experience: June 15, 2018
RU
1 review
0 helpful votes
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Xiaomi WiFi router of GearBest
June 20, 2018

I have bought 3G of the Xiaomi WiFi router, old have broken, on the advice of the friends have found this shop - Gearbest, high-quality packing and fast delivery, a router very good, fast, supports gigabit ports. I contacted support, quickly answered, I advise all this shop, the GearBest you is the best.

Date of experience: June 15, 2018
El Salvador
1 review
0 helpful votes
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Geartbest a great site
June 16, 2018

I use to buy on that site any gadget or accessory and i can say honestly that i havent had any problem in 2 years buying, fast shipping and answers

Date of experience: June 15, 2018
Portugal
1 review
0 helpful votes
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Gearbest: less for the same
June 16, 2018

Gearbest has been a wonderful experience! I had ordered a budget projector and a 120 inch projection screen and I am really satisfied with the price and the products.
I had some problems with the shipping but the gearbest support was very fast and was excellent the feedback of gearbest to my problem.
The only thing that I regret is the warehouse dispatch because it's very slow and the shipping duration from china but it's acceptable because I didn't pay much for the shipping.

Date of experience: June 15, 2018
Portugal
1 review
0 helpful votes
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From the beginning Gearbest conquered me with his beautiful service, with the prices and even more with the advantages of customer. With GB points to use in store, coupons and promotions every week.

Date of experience: June 15, 2018
Texas
1 review
0 helpful votes
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BEST WAY TO BUY FROM CHINA
June 14, 2018

I TRY GEARBEST FOR THE FIRST TIME AND I'M SURPRISED FOR
THE VERY FAST SERVICE COMPARE WITH ANOTHER COMPANY WHO SELL FROM CHINA
EXCELLENT
VERY GOOD SERVICE AFTER SELL

Date of experience: June 14, 2018
Morocco
1 review
0 helpful votes
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Quality Gearbest
June 15, 2018

Been using your site for more than two years. In fact, it's a great location, easy to handle, and technical support is available at Khadon for a few hours. In fact, it is a very wonderful location, I recommend it and its personal experience.

Date of experience: June 14, 2018
Italy
1 review
0 helpful votes
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Excellent, cheap & Quality
June 14, 2018

I use GB for most of my 'Electronic' purchases.
Competitive prices, cheap, like for Xiaomi products and promotions.
Store communicates well.
Delivery/shipping time is as expected with a 'wholesale' store, faster than other wholesale stores.
Very happy with their support.

Date of experience: June 14, 2018
Spain
1 review
0 helpful votes
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LA MEJOR TIENDA ONLINE
June 14, 2018

Excelente servicio, gran catalogo de productos de todos los tipos, rapidez en la preparación del pedido y en el envio. Muy contento! 10/10

Date of experience: June 13, 2018
Greece
1 review
0 helpful votes
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Fast shipping great service
June 14, 2018

Very fast shipping to Greece. I picked up the package after ten days from the order. Pretty good prices and an overall good experience

Date of experience: June 13, 2018
Japan
1 review
0 helpful votes
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Good for Japanese customers
June 14, 2018

This seller handles quite a lot of gadgets and will surely ship goods with cheap shipping fee from China. There are also many issues of flash sale and coupons. Recently, this seller has expanded its warehouse to Japan, and has a strong service to Japanese customers. Unfortunately, this seller's website does not support Japanese.

Date of experience: June 13, 2018
Poland
1 review
0 helpful votes
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Ścierka wykonana jest prawdopodobnie z silikonu. Świetnie nadaje się do mycia tłustych rzeczy - nie przywiera do niej tłuszcz. Do tej pory jest to jedyna taka rzecz którą zamówiłem przez internet, a minęło od tego czasu już pół roku. Jestem z niej bardzo zadowolony.

Date of experience: June 13, 2018
Spain
1 review
0 helpful votes
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Excellent online shop
June 14, 2018

I bought the Oukitel U20 plus from Gearbest just when it had just hit the market. I was surprised that it was available so soon, the unbeatable offer (it was the lowest price at that time) and the speed of the delivery. The website is simple to use and quite comfortable.

Date of experience: June 13, 2018
DO
1 review
0 helpful votes
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Gb wallet
June 14, 2018

What I like most about Gearbest is that each sale accumulates points that can change for real money and buy things on the page with this points

Date of experience: June 12, 2018
Brazil
1 review
0 helpful votes
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Todas as minhas vontades e anseios foram superados, a loja resolve tudo com rapidez e transparência, nos deixando muito tranquilos nas compras, e quanto ao tempo de entrega e qualidade dos produtos, super recomendo e hoje compro quase tudo com eles, valeu GearBest vocês são top.

Date of experience: June 12, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom