Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Em Português:
Já adquiri muitos produtos, todos chegaram dentro do prazo, bem embalados, além de ter os melhores preços do mercado. Tem um atendimento muito bom e atencioso com os clientes, recomendo a loja.
In English:
I have already acquired many products, all arrived on time, well packaged, in addition to having the best prices on the market. Has a very good and attentive customer service, recommend the store.
Amazing store
I have bought many times and the products always arrive. The payment system is very good and fast without any problem in addition to the fluidity of your mobile application accept payments with paypal and that gives you a lot of peace of mind. The best store to buy online
I have ordered amazfit pace smartwatch. I received the right product as excepted. I received the product within the given timeline without any damage
I live in Italy where tecno store are big and updated just enough to let you buy a new tv or fridge. But when it comes to little tecnology, cool gadgets and products not to expensive for their quality, well, you just have to visit gearbest to feel better. The quality of the site is great, except for some italian translation, but i use it mostly in english which is perfect for anyone I think. Then you can choose a specific, fast and priority line of spedtion to Italy for a small amount of money (like 1-3) per order. The products never arrived ruined and with their package completely unharmed. They also offer a live 24h customer service via chat so you can ask everything you want: just like the status of your order.
Moro no Brasil e sou apaixonado pela Xiaomi, a Gearbest é responsável por me dar essa possibilidade de manter a paixão, uso o site a anos e recomendo a todos meus amigos brasileiros. E depois desse layout novo do site ficou melhor ainda, e esta ultima compra foi a melhor experiencia que tive até agora, por isso decidir compartilhar, foi ótimoa a forma de escolher os produtos, testar quanto ficaria os valores até decidi comprar, agora pode parcelar a compra <3 e sempre coloco coisa a mais hahaha e o pedido já foi enviado. Parabéns a toda equipe da Gearbest.
"i really like the gearbest custmer service because when you have an issue that almost never happen they dediicate time to solve your problem."
I have bought 3G of the Xiaomi WiFi router, old have broken, on the advice of the friends have found this shop - Gearbest, high-quality packing and fast delivery, a router very good, fast, supports gigabit ports. I contacted support, quickly answered, I advise all this shop, the GearBest you is the best.
I use to buy on that site any gadget or accessory and i can say honestly that i havent had any problem in 2 years buying, fast shipping and answers
Gearbest has been a wonderful experience! I had ordered a budget projector and a 120 inch projection screen and I am really satisfied with the price and the products.
I had some problems with the shipping but the gearbest support was very fast and was excellent the feedback of gearbest to my problem.
The only thing that I regret is the warehouse dispatch because it's very slow and the shipping duration from china but it's acceptable because I didn't pay much for the shipping.
From the beginning Gearbest conquered me with his beautiful service, with the prices and even more with the advantages of customer. With GB points to use in store, coupons and promotions every week.
I TRY GEARBEST FOR THE FIRST TIME AND I'M SURPRISED FOR
THE VERY FAST SERVICE COMPARE WITH ANOTHER COMPANY WHO SELL FROM CHINA
EXCELLENT
VERY GOOD SERVICE AFTER SELL
Been using your site for more than two years. In fact, it's a great location, easy to handle, and technical support is available at Khadon for a few hours. In fact, it is a very wonderful location, I recommend it and its personal experience.
I use GB for most of my 'Electronic' purchases.
Competitive prices, cheap, like for Xiaomi products and promotions.
Store communicates well.
Delivery/shipping time is as expected with a 'wholesale' store, faster than other wholesale stores.
Very happy with their support.
Excelente servicio, gran catalogo de productos de todos los tipos, rapidez en la preparación del pedido y en el envio. Muy contento! 10/10
Very fast shipping to Greece. I picked up the package after ten days from the order. Pretty good prices and an overall good experience
This seller handles quite a lot of gadgets and will surely ship goods with cheap shipping fee from China. There are also many issues of flash sale and coupons. Recently, this seller has expanded its warehouse to Japan, and has a strong service to Japanese customers. Unfortunately, this seller's website does not support Japanese.
Ścierka wykonana jest prawdopodobnie z silikonu. Świetnie nadaje się do mycia tłustych rzeczy - nie przywiera do niej tłuszcz. Do tej pory jest to jedyna taka rzecz którą zamówiłem przez internet, a minęło od tego czasu już pół roku. Jestem z niej bardzo zadowolony.
I bought the Oukitel U20 plus from Gearbest just when it had just hit the market. I was surprised that it was available so soon, the unbeatable offer (it was the lowest price at that time) and the speed of the delivery. The website is simple to use and quite comfortable.
Todas as minhas vontades e anseios foram superados, a loja resolve tudo com rapidez e transparência, nos deixando muito tranquilos nas compras, e quanto ao tempo de entrega e qualidade dos produtos, super recomendo e hoje compro quase tudo com eles, valeu GearBest vocês são top.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

