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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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I love this store
June 24, 2018

Gearbest provides the best online shopping experience.
They have the best price and fast shipping. I hope they provides a Free Duty Insurance as soon as possible.

I strongly recommend!

Date of experience: June 23, 2018
Greece
1 review
0 helpful votes
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I made already three orders with ''Gearbest''. I bought a phone, some gadgets and a phone for my brother. I have to say that the experience was great. There were no problems with my orders. The staff is always ready to reply to your messages as fast as they can and help you to solve it.

Date of experience: June 22, 2018
Kaya U.
Turkiye
1 review
0 helpful votes
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Mükemmel Deneyim
June 24, 2018

Tr: Alışverişte kesinlikle tercih edebilecek bir site. Ürün kargolama süreleri çok hızlı. Siparişim Çin'den 7 günde Türkiye'ye geldi. Müthiş bir hız.
Ürün kaliteleri çok başarılı.
En: It's definitely a site to shop for. Product shipment times are very fast. Orders from China arrived in Turkey in 7 days. It's a great speed.
The product qualities are very successful.

Date of experience: June 21, 2018
Brazil
1 review
1 helpful vote
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Good Prices and Great Support
June 23, 2018

For me, support is more important than price. We can see its importance when we have issues and there is a person in the other side, reading your messages, concerned to help. I got it with GearBest and I can purchase with no fear, with Good Prices and Great Support!

Date of experience: June 21, 2018
Brazil
1 review
0 helpful votes
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Great site!
June 23, 2018

I like a lot to buy on this site. They have a good service and good prices too. I also like the promos.

Date of experience: June 21, 2018
Brazil
1 review
0 helpful votes
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ótimo serviço
June 23, 2018

Loja ótima, preço bom, entrega rápida, atendimento ao cliente muito atencioso. Tudo que precisei com eles, eles estiveram de prontidão á me ajudar.

Date of experience: June 21, 2018
Hungary
1 review
0 helpful votes
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Pleasure to do business
June 23, 2018

I ordered a smartwatch, which I received after 12 days! Everything was working fine with it, was well packaged, paid safely through paypal!

Date of experience: June 21, 2018
Poland
1 review
0 helpful votes
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Great site with good prices
June 21, 2018

I did about 30 transactions here and bought many different things from such small things like micro sim adapter, fidget spinner through bluetoothe headphones and ending with smartphones.

If you are shy and afraid buying here, Paypal is your answer as they protect your transaction. However I have not asked PP to judge any transaction as everything was in good order.

Prices are nice, especially during different events nearly every month. Shipping is different- sometimes from local warehouses, sometimes from Chine. I can't complain.

Quality and safety? I bought flash for my Nikon camera and it came in good condition and still works. I bought selfiesticks, sonic toothbrush, mouse and still works.
Of course there were also bad moments: I bought LeEco smartphone and if hangs all the time. I wrote to GB, sent it back and they refunded it with costs of return shipping. With other not working order - car DRV they just returned my money without sending it back (however it does not work at all).

I'm really happy with helpful support and hope for next great sale events soon:)

Marcin

Date of experience: June 21, 2018
Morocco
1 review
1 helpful vote
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Great site
June 21, 2018

I had an experience with "aliexpress" And it didn't end well.
Since then i stopped all together the use of this kind of websites
Luckily a friend Guided to your site and I had a 4$ in my account so I said Why not
I bought a "USB Bluetooth" with no expectations
But after 28 days like the system said the product arrived at my home with no harm
From that moment I started to browse the site more often and I bought quite a lot of things (by far 14 has arrived)
What I like the most is that companies who Sell the products are not like the people who trick and cheat like it is the case in some other sites

Date of experience: June 20, 2018
Portugal
1 review
0 helpful votes
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About my last order, a mix between tech stuff and home accessories, every thing in perfect conditions, arrive in 10 business days

They sell items that real value the money, 99% of the time it correspond to the item and to the description (quality, color, material.)
The time it takes to arrive is very good
And you have an amazing customer service and after sales team that always solves the problems by helping the customer
Im a loyal buyer and I will continue to be

I recomend this store to every friend i have, i've made more than 20 orders with them and zero problems

Date of experience: June 20, 2018
Germany
1 review
0 helpful votes
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Top Site
June 20, 2018

Compro spesso da questo sito e ogni volta rimango sempre a bocca aperta dalla velocità delle spedizioni e dai perfetti imballaggi dei pacchetti. 5 Stars! Unico sito ad avere pezzi di ricambio per le sigarette elettroniche di ottima qualità!

I often buy from this site and every time I'm always amazed by the speed of the shipments and the perfect packaging of the packages. 5 Stars! Only site to have spare parts for high quality electronic cigarettes!

Date of experience: June 20, 2018
Michael K.
Germany
1 review
0 helpful votes
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recommendable/ Empfehlenswert
June 20, 2018

In my personal oppinion, gearbest is a very good online store. I never had any problems with my orders.
The dilivery time from the warehouses in the far east to germany was always about 10 to 20 workingsdays- that is absolutly ok. Every order has arrived! The service team is also very helpful. If there is a problem with your order, like the shipping time will takes a feew more days, you will get an information by e-mail. Over all i can give a thumbs up to gearbest. Notice: thats my objective oppinion. I get no money for my review.

Meiner Meinung nach ist Gearbest ein absolut empfehlenswerter Onlinestore. Ich hatte bisher keine Probleme mit meinen Bestellungen. Sie kamen alle nach ca. 10-20 Werktagen an. Sendungen aus dem EU-Warenlager nach ca. 3-5 Werktagen.
Die Lieferungen waren immer unbeschädigt und ordentlich verpackt. Das Serviceteam kann ich ebenfalls lobend erwähnen. Über eine (durch die Rederei) verspätet losgesendete Bestellung wurde ich per Mail informiert. Alles in allem kann ich nur positiv berichten. Hierbei handelt es sich um meine persönliche Meinung-ich werde hierfür nicht entlohnt

Date of experience: June 19, 2018
Greece
1 review
0 helpful votes
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Great shop with great prices. I didn't had an issue yet. Recommending. I ordered many times and never had an issue. Fast shipping and premium quality.

Date of experience: June 19, 2018
Brazil
1 review
0 helpful votes
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Very Good Store
June 20, 2018

I made a purchase on 17-03-2018 and in 30 days a product was already in my hands, shipping super fast and secure, is already the tenth purchase I make on the site and always has something new.
Order number: WB**************
Product: XIAOMI Mi A1 4G Red
Posted: 23 03 2018
Delivered: 09 05 2018
Country Brazil
It is worth remembering that the delivery system of my country is very flawed so it takes even longer, purchase made on 17-03 and 28-03 was already in Brazil.

Date of experience: June 19, 2018
Hungary
1 review
0 helpful votes
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Gear Best
June 19, 2018

I made multiple purchases at Gearbest and all was correct, if any small problem occurred it was solved quite easily and correctly by the customer service. My last order arrived also without any problem and within the specified shipping time offered by GB. The products were in good condition and quality was as expected. Deals of GB are good and worth to check it frequently

Date of experience: June 19, 2018
BA
1 review
0 helpful votes
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Good website
June 19, 2018

I am satisfied with all my orders. Support reply in a day. I will continue buying from this site because it has good prices

Date of experience: June 18, 2018
Mexico
1 review
0 helpful votes
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Gearbest
June 19, 2018

Here you can find life-time products. I really recommend it, you get what you order (exactly as the description on internet).

Date of experience: June 18, 2018
Italy
1 review
0 helpful votes
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I love it
June 19, 2018

ENG: I mainly use gearbest.com to buy various stuff at amazingly low prices, like my metal case (with strong plastic wristband) for mi Xiaomi MiBand 2 (that I also buy'd from them). The "alternative" wristband is much robust than the default one and is super comfy. Shipping time are usually quite long if, like me, you chose "free shipping", but everithing I ordered has always eventually arrived, so it's ok. Either you need some "tech" or house utilities, I bet you can find it at gearbest.com, and if ever you have some issue, the support team is fantastic.

ITA: Uso gearbest.com principalmente per comprare varie cose a prezzi stracciati, come per esempio il "case" in metallo (con il cinturino in plastica bella resistente) per il mio Xiaomi MiBand 2 (che ho comprato sempre da loro). Il cinturino "alternativo" è molto più robusto rispetto a quello standard che ti danno incluso nella confezione, in più mi sta davvero comodo attorno al polso. I tempi di consegna sono un po lunghetti se, come me, scegliete "free shipping" (la spedizione gratuita, insomma), ma tutto quello che ho ordinato è anche arrivato, quindi ok. Sia che cerchiate cose tecnologiche o per la casa, scommetto che su gearbest.com le trovate, e se per qualsiasi ragione dovessero esserci problemi, la squadra di supporto è davvero fantastica.

Date of experience: June 18, 2018
RU
1 review
1 helpful vote
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Best store
June 17, 2018

This is a great store! The main thing that attracts me is prices, compared to prices in my city, these are much lower, and the quality of goods is the same or even better. The only drawback is that you have to wait for delivery, but it's worth it, the more you can deliver the parcel right to your door at home. Well, if there are any questions, online support is always ready to help!

Date of experience: June 17, 2018
France
1 review
2 helpful votes
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You are the big robber I wait my phone ordered the 17 may and after check the tracking my order is come back to your warehouse because you have Badly written my adress on the order and now you refuse to refund my money and your all response is " please wait more days " I not wait you are a robber asume and your client service useless... I expend more of 2000E on your website now is bye ans my opinion for me and all of my contact is not order on this robber website of gearbest.

Date of experience: June 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Alex,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
International shipping requires more complicated logistic procedures, that make the post time between two countries always longer than domestic shipping.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom