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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest provides the best online shopping experience.
They have the best price and fast shipping. I hope they provides a Free Duty Insurance as soon as possible.
I strongly recommend!
I made already three orders with ''Gearbest''. I bought a phone, some gadgets and a phone for my brother. I have to say that the experience was great. There were no problems with my orders. The staff is always ready to reply to your messages as fast as they can and help you to solve it.
Tr: Alışverişte kesinlikle tercih edebilecek bir site. Ürün kargolama süreleri çok hızlı. Siparişim Çin'den 7 günde Türkiye'ye geldi. Müthiş bir hız.
Ürün kaliteleri çok başarılı.
En: It's definitely a site to shop for. Product shipment times are very fast. Orders from China arrived in Turkey in 7 days. It's a great speed.
The product qualities are very successful.
For me, support is more important than price. We can see its importance when we have issues and there is a person in the other side, reading your messages, concerned to help. I got it with GearBest and I can purchase with no fear, with Good Prices and Great Support!
I like a lot to buy on this site. They have a good service and good prices too. I also like the promos.
Loja ótima, preço bom, entrega rápida, atendimento ao cliente muito atencioso. Tudo que precisei com eles, eles estiveram de prontidão á me ajudar.
I ordered a smartwatch, which I received after 12 days! Everything was working fine with it, was well packaged, paid safely through paypal!
I did about 30 transactions here and bought many different things from such small things like micro sim adapter, fidget spinner through bluetoothe headphones and ending with smartphones.
If you are shy and afraid buying here, Paypal is your answer as they protect your transaction. However I have not asked PP to judge any transaction as everything was in good order.
Prices are nice, especially during different events nearly every month. Shipping is different- sometimes from local warehouses, sometimes from Chine. I can't complain.
Quality and safety? I bought flash for my Nikon camera and it came in good condition and still works. I bought selfiesticks, sonic toothbrush, mouse and still works.
Of course there were also bad moments: I bought LeEco smartphone and if hangs all the time. I wrote to GB, sent it back and they refunded it with costs of return shipping. With other not working order - car DRV they just returned my money without sending it back (however it does not work at all).
I'm really happy with helpful support and hope for next great sale events soon:)
Marcin
I had an experience with "aliexpress" And it didn't end well.
Since then i stopped all together the use of this kind of websites
Luckily a friend Guided to your site and I had a 4$ in my account so I said Why not
I bought a "USB Bluetooth" with no expectations
But after 28 days like the system said the product arrived at my home with no harm
From that moment I started to browse the site more often and I bought quite a lot of things (by far 14 has arrived)
What I like the most is that companies who Sell the products are not like the people who trick and cheat like it is the case in some other sites
About my last order, a mix between tech stuff and home accessories, every thing in perfect conditions, arrive in 10 business days
They sell items that real value the money, 99% of the time it correspond to the item and to the description (quality, color, material.)
The time it takes to arrive is very good
And you have an amazing customer service and after sales team that always solves the problems by helping the customer
Im a loyal buyer and I will continue to be
I recomend this store to every friend i have, i've made more than 20 orders with them and zero problems
Compro spesso da questo sito e ogni volta rimango sempre a bocca aperta dalla velocità delle spedizioni e dai perfetti imballaggi dei pacchetti. 5 Stars! Unico sito ad avere pezzi di ricambio per le sigarette elettroniche di ottima qualità!
I often buy from this site and every time I'm always amazed by the speed of the shipments and the perfect packaging of the packages. 5 Stars! Only site to have spare parts for high quality electronic cigarettes!
In my personal oppinion, gearbest is a very good online store. I never had any problems with my orders.
The dilivery time from the warehouses in the far east to germany was always about 10 to 20 workingsdays- that is absolutly ok. Every order has arrived! The service team is also very helpful. If there is a problem with your order, like the shipping time will takes a feew more days, you will get an information by e-mail. Over all i can give a thumbs up to gearbest. Notice: thats my objective oppinion. I get no money for my review.
Meiner Meinung nach ist Gearbest ein absolut empfehlenswerter Onlinestore. Ich hatte bisher keine Probleme mit meinen Bestellungen. Sie kamen alle nach ca. 10-20 Werktagen an. Sendungen aus dem EU-Warenlager nach ca. 3-5 Werktagen.
Die Lieferungen waren immer unbeschädigt und ordentlich verpackt. Das Serviceteam kann ich ebenfalls lobend erwähnen. Über eine (durch die Rederei) verspätet losgesendete Bestellung wurde ich per Mail informiert. Alles in allem kann ich nur positiv berichten. Hierbei handelt es sich um meine persönliche Meinung-ich werde hierfür nicht entlohnt
Great shop with great prices. I didn't had an issue yet. Recommending. I ordered many times and never had an issue. Fast shipping and premium quality.
I made a purchase on 17-03-2018 and in 30 days a product was already in my hands, shipping super fast and secure, is already the tenth purchase I make on the site and always has something new.
Order number: WB**************
Product: XIAOMI Mi A1 4G Red
Posted: 23 03 2018
Delivered: 09 05 2018
Country Brazil
It is worth remembering that the delivery system of my country is very flawed so it takes even longer, purchase made on 17-03 and 28-03 was already in Brazil.
I made multiple purchases at Gearbest and all was correct, if any small problem occurred it was solved quite easily and correctly by the customer service. My last order arrived also without any problem and within the specified shipping time offered by GB. The products were in good condition and quality was as expected. Deals of GB are good and worth to check it frequently
I am satisfied with all my orders. Support reply in a day. I will continue buying from this site because it has good prices
ENG: I mainly use gearbest.com to buy various stuff at amazingly low prices, like my metal case (with strong plastic wristband) for mi Xiaomi MiBand 2 (that I also buy'd from them). The "alternative" wristband is much robust than the default one and is super comfy. Shipping time are usually quite long if, like me, you chose "free shipping", but everithing I ordered has always eventually arrived, so it's ok. Either you need some "tech" or house utilities, I bet you can find it at gearbest.com, and if ever you have some issue, the support team is fantastic.
ITA: Uso gearbest.com principalmente per comprare varie cose a prezzi stracciati, come per esempio il "case" in metallo (con il cinturino in plastica bella resistente) per il mio Xiaomi MiBand 2 (che ho comprato sempre da loro). Il cinturino "alternativo" è molto più robusto rispetto a quello standard che ti danno incluso nella confezione, in più mi sta davvero comodo attorno al polso. I tempi di consegna sono un po lunghetti se, come me, scegliete "free shipping" (la spedizione gratuita, insomma), ma tutto quello che ho ordinato è anche arrivato, quindi ok. Sia che cerchiate cose tecnologiche o per la casa, scommetto che su gearbest.com le trovate, e se per qualsiasi ragione dovessero esserci problemi, la squadra di supporto è davvero fantastica.
This is a great store! The main thing that attracts me is prices, compared to prices in my city, these are much lower, and the quality of goods is the same or even better. The only drawback is that you have to wait for delivery, but it's worth it, the more you can deliver the parcel right to your door at home. Well, if there are any questions, online support is always ready to help!
You are the big robber I wait my phone ordered the 17 may and after check the tracking my order is come back to your warehouse because you have Badly written my adress on the order and now you refuse to refund my money and your all response is " please wait more days " I not wait you are a robber asume and your client service useless... I expend more of 2000E on your website now is bye ans my opinion for me and all of my contact is not order on this robber website of gearbest.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Alex,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
International shipping requires more complicated logistic procedures, that make the post time between two countries always longer than domestic shipping.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center