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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Amazing deals, Good delivery and Responsive customer service... what else can I look for when buying online.
Till now, I made more than 10 orders and had no big issue so far, most items arrived as described in relatively good time for my country, sometimes however, the processing time may take too long especially when an item is out of stock... the customer service is kind and helpful (didn't try a dispute yet).
Overall, I recommend this site to everyone.
It's the best site for me because they have excellent prices on products and exceptional after-sales service, I receive my packages always on time. And once I received a package damaged by DHL I received a second package after barely a week. Gearbest cares about its customers.
Los Productos que he comprado son de buena calidad y no he tenido ningún problema con la entrega, he quedado facicidcinado como llegan productos desde china.
I have a very good shopping experience on Gearbest, I bought several items, the earbuds, smartwatch and accessories. I have always been satisfied with the orders. The delivery was very fast and the customer service is very good.
The service center responded quickly when I wanted to change the delivery address. Good products at a low price.
GearBest is an excellent platform, the shipping is super fast, the products of first quality, and if in case of any eventuality with your order they are always ready to help (great After Sales Service).
Gearbest.com Very good quality cheap customer service fast I would recommend anyone to use this site
I started using GearBest not very long ago and also was not a very frequent buyer back then but now I see lots and lots of offers that I no one can afford to lose so I started using GearBest more and more. And now I can say that I am definitely addicted to GearBest. Also the shipping time is way more better than any other website, my last order was delivered to me within a week time which is not bad. When ever I have any issues with the product the customer care always address me properly and solve my problems with 2-3 days. I feelGearBest is the ultimate option for buying fromChina.
Only downside is that sometimes the product is not gone through proper QC and so some cheap products may get damaged easily. I had some really hard time with cheap electronic products purchased from there but usuallyGearBest replacement and refund policies compensate for the same.
"É um ótimo lugar para comprar produtos tecnológicos com transporte fácil e preços muito baratos " Gearbest.com é um vendedor muito bom. A comunicação é a um nível elevado. Transferência recebida muito bem embalado.
Realy good products and fast shiping i totaly recomened it, the quality for the price was amaizing and the martini machine was steel and realy cheap
I bought a phone from them wich was supposed to be shockproof and in the first month I got it it fell from a table and broke. I ask them for responsabilty and they told there was nothing they could do and offered e a 2$ compensation. I didn´t agree and they offered me 10, the 20 and now 25$ wich I don´t accept because I think that phone was an scam.
When I bought the phone i took longer to arrive to my home that it said on the website.
Gearbest could work correctly until you have a problem with one of their products, they don´t take responsability and just try to keep your money
I had seen Gearbest selling products at very competitive prices, But I was in doubt to believe it first. When I started purchasing products just to test out their liability, they turned out really amazing. Then on I kept ordering in Gearbest. I found the products are genuine and price wise also very very competitive. The support they offer is fabulous, from the day of ordering till the day you receive the product, they will be on your back.
Amazing Gearbest! Keep up with your good and great work.
Hello, I want to share my experience about making a purchase in the online store Gearbest. I did not dare to make a purchase for a long time, but I decided to buy headphones from the famous company Xiaomi, xiaomi piston fresh youth version. Shipped quickly, delivery was also fast. I was very pleased with the purchase and the store.
Im happy to buyproduct from gear best thank you forsending me product on time
Thank you again
Love you gearbest
I have made several purchases from Gearbest, from multi rotor drones to birthday inflatable balloons. All my orders were shipped promptly and arrived on time. I am very please with the store and the support provided post sale. Thanks Gearbest.
Everything is perfect there. You buy - they send it to you. Fast. I am very satisfied. Prices are great
My experience with gearbest was and is very good. The service are very kindly and always to contact. The package arrived always well packed and intime. I havent have a problem with this site. If any product comes with a problem the services of gearbest are very fast to find a solution. Very happy with gearbest, i can just profit of it.
Una pagina muy buena. Gearbest tienen un servicio muy bueno siempre responden muy rápido si hay algún problema. Los productos llegan siempre bien empacados y a tiempo. Los precios de esta pagina son bastante económicos. Me parece una pagina seria y buena. Tienes muchos extras como por ejemplo te dan puntos con los que puedes ahorrar un poco de dinero con la siguientes compras. Es una pagina que aconsejo.
A N° 1 em preços baixos e entrega rápida com o envio expresso, facilitando o processo de importação em todo o mundo.
I am very happy with every purchase. I will never say a bad word about the store's service, which is at the highest level. Now the whole family orders on this site. The products are half cheaper than in the ordinary store. I heartily recommend
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Alberto C.,
Thank you for your review.
Most of our products come with a 45 day guarantee.
Please check our Warranty policy here to see what conditions our policy covers for broken items: http://www.gearbest.com/about/warranty-and-return.html.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Thank you for your understanding. If you have any questions regarding a product, please contact our Support Center.
Best regards,
Gearbest Customer Service Center