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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Algeria
1 review
1 helpful vote
Follow Karim Z.
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Amazing deals, Good delivery and Responsive customer service... what else can I look for when buying online.
Till now, I made more than 10 orders and had no big issue so far, most items arrived as described in relatively good time for my country, sometimes however, the processing time may take too long especially when an item is out of stock... the customer service is kind and helpful (didn't try a dispute yet).
Overall, I recommend this site to everyone.

Date of experience: July 28, 2018
1 review
1 helpful vote
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Gearbest is the best
July 30, 2018

It's the best site for me because they have excellent prices on products and exceptional after-sales service, I receive my packages always on time. And once I received a package damaged by DHL I received a second package after barely a week. Gearbest cares about its customers.

Date of experience: July 28, 2018
Mexico
1 review
1 helpful vote
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Muy bueno
July 30, 2018

Los Productos que he comprado son de buena calidad y no he tenido ningún problema con la entrega, he quedado facicidcinado como llegan productos desde china.

Date of experience: July 28, 2018
Morocco
1 review
1 helpful vote
Follow Moslih B.
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FAST SHIPPING BY GEARBEST
July 29, 2018

I have a very good shopping experience on Gearbest, I bought several items, the earbuds, smartwatch and accessories. I have always been satisfied with the orders. The delivery was very fast and the customer service is very good.

Date of experience: July 28, 2018
Poland
1 review
1 helpful vote
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The service center responded quickly when I wanted to change the delivery address. Good products at a low price.

Date of experience: July 28, 2018
Peru
1 review
0 helpful votes
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Excellent Plataform Gearbest
July 29, 2018

GearBest is an excellent platform, the shipping is super fast, the products of first quality, and if in case of any eventuality with your order they are always ready to help (great After Sales Service).

Date of experience: July 27, 2018
Turkiye
1 review
0 helpful votes
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Excellent Gearbest
July 27, 2018

Gearbest.com Very good quality cheap customer service fast I would recommend anyone to use this site

Date of experience: July 26, 2018
India
1 review
0 helpful votes
Follow Sky H.
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GearBest is the real deal
July 27, 2018

I started using GearBest not very long ago and also was not a very frequent buyer back then but now I see lots and lots of offers that I no one can afford to lose so I started using GearBest more and more. And now I can say that I am definitely addicted to GearBest. Also the shipping time is way more better than any other website, my last order was delivered to me within a week time which is not bad. When ever I have any issues with the product the customer care always address me properly and solve my problems with 2-3 days. I feelGearBest is the ultimate option for buying fromChina.
Only downside is that sometimes the product is not gone through proper QC and so some cheap products may get damaged easily. I had some really hard time with cheap electronic products purchased from there but usuallyGearBest replacement and refund policies compensate for the same.

Date of experience: July 26, 2018
Brazil
1 review
0 helpful votes
Follow Tadson G.
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Mutio bom
July 26, 2018

"É um ótimo lugar para comprar produtos tecnológicos com transporte fácil e preços muito baratos " Gearbest.com é um vendedor muito bom. A comunicação é a um nível elevado. Transferência recebida muito bem embalado.

Date of experience: July 26, 2018
Greece
1 review
1 helpful vote
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Realy good products and fast shiping i totaly recomened it, the quality for the price was amaizing and the martini machine was steel and realy cheap

Date of experience: July 26, 2018
Thailand
2 reviews
2 helpful votes
Follow Alberto C.
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I bought a phone from them wich was supposed to be shockproof and in the first month I got it it fell from a table and broke. I ask them for responsabilty and they told there was nothing they could do and offered e a 2$ compensation. I didn´t agree and they offered me 10, the 20 and now 25$ wich I don´t accept because I think that phone was an scam.
When I bought the phone i took longer to arrive to my home that it said on the website.
Gearbest could work correctly until you have a problem with one of their products, they don´t take responsability and just try to keep your money

Gearbest attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2018
Lily L. Gearbest Rep
over a year old

Dear Alberto C.,

Thank you for your review.

Most of our products come with a 45 day guarantee.

Please check our Warranty policy here to see what conditions our policy covers for broken items: http://www.gearbest.com/about/warranty-and-return.html.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

Thank you for your understanding. If you have any questions regarding a product, please contact our Support Center.

Best regards,

Gearbest Customer Service Center

NL
1 review
1 helpful vote
Follow Silviu M.
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Great!
July 25, 2018

I have ordered different products from GearBest and the overall experience is a great one, will continue shopping at GearBest and recommend it to others.

Date of experience: July 25, 2018
India
1 review
1 helpful vote
Follow BharathKumar D.
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DEFINITELY THE BEST!
July 25, 2018

I had seen Gearbest selling products at very competitive prices, But I was in doubt to believe it first. When I started purchasing products just to test out their liability, they turned out really amazing. Then on I kept ordering in Gearbest. I found the products are genuine and price wise also very very competitive. The support they offer is fabulous, from the day of ordering till the day you receive the product, they will be on your back.
Amazing Gearbest! Keep up with your good and great work.

Date of experience: July 25, 2018
Ukraine
1 review
0 helpful votes
Follow Igor M.
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Hello, I want to share my experience about making a purchase in the online store Gearbest. I did not dare to make a purchase for a long time, but I decided to buy headphones from the famous company Xiaomi, xiaomi piston fresh youth version. Shipped quickly, delivery was also fast. I was very pleased with the purchase and the store.

Date of experience: July 25, 2018
India
1 review
0 helpful votes
Follow Amirali M.
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Great product great experience
July 24, 2018

Im happy to buyproduct from gear best thank you forsending me product on time
Thank you again
Love you gearbest

Date of experience: July 24, 2018
West Virginia
1 review
1 helpful vote
Follow Bharat S.
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I have made several purchases from Gearbest, from multi rotor drones to birthday inflatable balloons. All my orders were shipped promptly and arrived on time. I am very please with the store and the support provided post sale. Thanks Gearbest.

Date of experience: July 23, 2018
Poland
1 review
1 helpful vote
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Great shop
July 24, 2018

Everything is perfect there. You buy - they send it to you. Fast. I am very satisfied. Prices are great

Date of experience: July 23, 2018
Germany
1 review
1 helpful vote
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Best
July 23, 2018

My experience with gearbest was and is very good. The service are very kindly and always to contact. The package arrived always well packed and intime. I havent have a problem with this site. If any product comes with a problem the services of gearbest are very fast to find a solution. Very happy with gearbest, i can just profit of it.
Una pagina muy buena. Gearbest tienen un servicio muy bueno siempre responden muy rápido si hay algún problema. Los productos llegan siempre bien empacados y a tiempo. Los precios de esta pagina son bastante económicos. Me parece una pagina seria y buena. Tienes muchos extras como por ejemplo te dan puntos con los que puedes ahorrar un poco de dinero con la siguientes compras. Es una pagina que aconsejo.

Date of experience: July 23, 2018
Brazil
1 review
1 helpful vote
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A N° 1 em preços baixos e entrega rápida com o envio expresso, facilitando o processo de importação em todo o mundo.

Date of experience: July 22, 2018
Poland
1 review
1 helpful vote
Follow Patrycja S.
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I love this site
July 22, 2018

I am very happy with every purchase. I will never say a bad word about the store's service, which is at the highest level. Now the whole family orders on this site. The products are half cheaper than in the ordinary store. I heartily recommend

Date of experience: July 22, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom