Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good and trusted shop, I have bought there many products, fast shipping to Poland, nice support. I recommend this seller
Better then other websites and very helpful & so so good,
GearBest's products are on excellent quality and at very low prices, Best of the best GearBest.
My two experiences buying from Gearbest were very positive. My first order arrived earlier than expected and the products matched precisely their description on the website. My second order is still en route but I also expect it to arrive ealier than predicted.
I can't believe Gearbest could have so many 5 star reviews on one end and so many 1 star reviews on the other end. All one star reviews have a commom thread: not honoring warranties, not making refunds as promised, or saying item was shipped when there is no record. That has been my experience with GearBest. Very suspicious that all reviews are 5 star and glowing while all others are 1 star. Paid or company reviewers? You be the judge.
I've bought many things from Gearbest and I assure you that it's the best e-shopping store in the whole internet because it has a lot of cheap good quality items: electronics clothes and more... When something is wrong their support team reply quickly and solve the problem by refunding or sending another item. They also offer a free shipment method.
I made my first purchase from china on Gearbest, it was a smartphone, and pretty expensive one, I was worried a bit as you have to pay in advance. Luckily gearbest keeps you on track whole the time so always know where is your order at. My first order was delivered from China in 10bussines days which is pretty fast consider it has travel half the world.
As now, I am using Gearbest for over a month and I made over 5 orders, in total 11 pieces, I am really satisfied with GearBest and I can reccomend it to anyone. As Trustpilot says
"5 stars: Excellent no reservations, I would recommend this company to anyone."
Good tracking, fast shipping, low prices.
Vrbovsky.
Greetings to users,
Below I will describe my opinion about the Gearbest store. The first thing that struck a long time ago is a wide range of goods. Goods are packed and shipped very quickly and reliably. Has made more than 20 orders, there have been several returns (mail work is very bad), the return policy itself is very good and customer-oriented, compared to other Chinese trading platforms.
I also ordered goods from the grocery (TV) and everything went very smoothly. Without a shadow of a doubt, I recommend this store to everyone.
Beware, this site scams the majority of these customers.
He rejects the responsibility of non-delivery of parcels on their carrier and refuses to refund you.
Non-legal practice in europe
Site to flee urgently and to blacklist.
Dear cerdan p.,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Once placing an order with us customers agree to our terms and conditions.
We again apologize for this issue and highly recommend that you purchase shipping insurance for your next order.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Team
Very good itens with amazing prices! I truly recommend! You won't regret! Definitely going to buy again!
I have bought some products in gearbest and it was a good experience because the products arrived very fast and the service was very good, i would like to recommend this site to everybody for buy.
Todo el proceso es fluido y muy intuitivo, ademas tiene un sistema de servicio al cliente eficiente y los precios que manejan son muy competitivos con respecto a otras paginas de compra online.
This company is a straight scam. In the fine print they suggest you buy shipping insurance. If you did not your product never arrives. Then they say by policy they only refund less than half. Great business model, good pictures, take the money, refund half for over 100% profit. Do not buy from them.
Dear Michael B.,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Gearbest Customer Service Team
Fast cargo.
Secure payment.
Uninterrupted customer service support.
Pleasant shopping.
Quality products.
Customer happiness.
I've order Order No: W************** one thing to stuck the mobile into the car and it has the best i have ever buy.
Gearbest supported me all the time.
I love gearbest.
Melhor loja para fazer minhas importações! Loja competente e que respeita seus clientes. Top! Vale a pena!
Waiting for order which has Never been sent out, gets a Lot of chatbots answers and No parcel, DHL says Gearbest only orders shipping dokuments and make false TT numbers but in this case dont order pickup Up of parcels, which is desuden, cannot recommend!
Dear Dan W.,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have solved this issue for you in ticket T180****3672.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Ho incominciato ad acquistare da questo shop un paio di anni fa e sono rimasto sempre piacevolmente sorpreso, prezzi più bassi del web, vi si può trovare articoli altrove introvabili, servizio pre e post vendita eccezionali.
Great experience with GearBest online shopping store so far I never had a problem while I purchase in GearBest store, while I buying I see the picture of product, proceed to checkout and make a clear payment, while product is arrived finally I pay for what I saw on picture and preaty great quality products, great costumer support, everything is perfect!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com