logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Vasya S.
Unfollow Vasya S.
Share Review
Report Review

Great strap. Sent very quickly. Delivered too quickly. The quality is excellent. Capsule holds securely. I recommend!

Date of experience: August 26, 2018
Italy
1 review
0 helpful votes
Follow Stefano V.
Unfollow Stefano V.
Share Review
Report Review

Ottimo sito!
August 27, 2018

Store di riferimento per acquisti internazionali!

Non ho mai avuto problemi, velocità stabiliante per essere oggetti non presenti in italia, e supporto veramente perfetto.

Ho sempre acquistato qui i miei prodotti stravaganti, utili per la casa, o anche le grandi cose acquistate per viziami un pò, come la mia bici elettrica che mi ha permesso di tornare a fare sport un gradino alla volta!

Consiglio sempre gearbest per gli acquisti ai miei amici!

Date of experience: August 26, 2018
Missouri
1 review
0 helpful votes
Follow sam d.
Unfollow sam d.
Share Review
Report Review

Absolutely love this site
August 26, 2018

I shop here all the time love the products the prices and the customer service 10/10 always. Always tell my friends and family to shop here over amazon

Date of experience: August 25, 2018
Spain
1 review
0 helpful votes
Follow Michele R.
Unfollow Michele R.
Share Review
Report Review

Simply the best
August 26, 2018

I've been able to save a lot of money just buying from GearBest everything I need.
Very good products and unbeatable price.

Date of experience: August 25, 2018
Bulgaria
1 review
2 helpful votes
Follow Trbst S.
Unfollow Trbst S.
Share Review
Report Review

Great GearBest
August 24, 2018

Gearbest has some great deals and product lineup which is why I've had about 6 orders with them so far. All shipped fast, arrived as advertised and work just as well. Highly recommend.

Date of experience: August 24, 2018
Mexico
1 review
2 helpful votes
Follow ULISES A.
Unfollow ULISES A.
Share Review
Report Review

Excelente y Bastante Recomendable
August 24, 2018

Bastante recomendable, el único inconveniente que he tenido es que mi primer compra tardo demasiado en llegar, de ahí en adelante no he tenido ningún problema, todos los productos que he adquirido han llegado en el tiempo establecido.
La calidad de los productos es demasiado buena, con ninguno he tenido algún inconveniente, la calidad es inmejorable y la mayoría de las veces los encuentro a un mejor precio que en otras tiendas en linea.
Tal vez la mejor parte es la atención al cliente, entienden bastante bien la angustia que existe al comprar por Internet y hacen un excelente trabajo
En conclusión es la mejor tienda en linea en la actualidad

Date of experience: August 23, 2018
GB
2 reviews
5 helpful votes
Follow O M.
Unfollow O M.
Share Review
Report Review

Finally got money back
August 24, 2018
Updated review

After more than 2 months GearBest accepted to pay the refund. Still think they should improve their Customers Service, because I explained from the beginning I didn't receive the order and their answer was that it appears "delivered". Probably is their delivery company fault as well (Yodel- worst delivery company ever). At this moment I am glad I received my money back, but the chances to buy again from them are very low.

Date of experience: August 23, 2018
Lily L. Gearbest Rep
over a year old

Dear O M.,
Thank you for your review.

We are sorry to hear that you are experiencing some issues.
As the shipping company's website the parcel has been delivered. In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
At Gearbest we take every single customer seriously and are committed to resolving their issues to their satisfaction.
How to contact us: http://www.gearbest.com/about/contact-us.html

If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Thank you for your understanding.

Best regards,

Gearbest Customer Service Center”


Worst company ever -do not use
August 24, 2018
Previous review

Worst company ever. If I could give less than 1 star I would have.
I have placed an order with them in June and after 3 weeks I contacted them as I didn't receive anything.
They didn't know the name of the delivery company (called Yodel- avoid as well)and I had to find it myself. Once I have done that I went to collect the parcel and I've been told it was send back to Gearbest and I contacted them for refund.
They told me the parcel was send back to me and after I told them I didn't receive it, they said it appears on their tracking order as it was delivered so they won't give me the money back.
They are the worst company ever.
Strongly advise to avoid them if you don't want to loose your money.

Date of experience: August 16, 2018
Ukraine
1 review
1 helpful vote
Follow Aleksandra B.
Unfollow Aleksandra B.
Share Review
Report Review

Gearbest is a great store.
August 24, 2018

I can not quickly figure out with new technology, I constantly call someone for help, to show what and how. And with my new TV Box it all went like clockwork. Having consulted with the support service, which I kindly and intelligibly explained everything, I quickly figured it out myself. Such detailed and patient consultation was very pleased. The TV Box itself does not freeze, does not brake, it always reacts quickly to all tasks. Internet connection works very quickly and does not hang. There are also many free movies and games in the catalog. The signal quality on TV is excellent. Quietly you can watch movies and TV shows. Prefix settings are also excellent - you can easily hide behind the TV. The price is very pleased - for 4K, the amount of memory, and all the features that it has - very low. And in the store Gearbest even lower than in other stores! I was satisfied with the purchase! Be sure to buy the same parents. Thanks to Gearbest for quick delivery and affordable price. Description of goods is very detailed. Gearbest support service is always ready to help, because a detailed explanation of interesting questions helps inexperienced users to understand new technology.

Date of experience: August 23, 2018
Mexico
1 review
0 helpful votes
Follow Eduardo S.
Unfollow Eduardo S.
Share Review
Report Review

Honestamente es toda una experiencia comprar en esta tienda, muy buenos productos, excelente calidad, envíos baratos y cumpliendo tiempos de entrega. La calidad del empaque es muy buena y la información de seguimiento del producto es de primer nivel.
Aparte tienen un sistema de recompensas muy gratificante y funcional.

Date of experience: August 23, 2018
Ukraine
1 review
1 helpful vote
Follow oleg L.
Unfollow oleg L.
Share Review
Report Review

It was my first buying platform from china, i've always afraid, that it's will be hard to buy something, but they use simple paypall system, had fast shipping and trusted partner's! Also they had best prices in the world, you can buy item with more when 80% real sale!

Date of experience: August 23, 2018
Brazil
1 review
1 helpful vote
Follow Lucas B.
Unfollow Lucas B.
Share Review
Report Review

Tenho uma ótima experiência com a Gearbest, sempre envia no prazo e oferece vários tipos de frete com seguro oferecido pela loja. Qualquer imprevisto ela avisa e sempre com solução eficaz. Recomendo, loja nota 10.

Date of experience: August 22, 2018
Mexico
1 review
1 helpful vote
Follow Victor R.
Unfollow Victor R.
Share Review
Report Review

Excelente tienda en línea
August 24, 2018

Excelente tienda en línea con una gran logística para envíos ya que junta tus paquetes y te los manda en uno solo esto es una gran ventaja para los países lejanos que tardan aproximadamente 60 días en llegar pero pagando el envío por menos 5 dólares está a 2 semanas a tu casa.

Date of experience: August 22, 2018
Germany
1 review
2 helpful votes
Follow Tamas S.
Unfollow Tamas S.
Share Review
Report Review

I like the page, there are many products. The support always fast and helpful, I like shopping there.

Date of experience: August 22, 2018
Portugal
1 review
1 helpful vote
Follow Tiago V.
Unfollow Tiago V.
Share Review
Report Review

Trusted Website
August 22, 2018

I always choose this platform to buy online, everything has been delivered very fast and in great condicions.
I recomend it!

Date of experience: August 22, 2018
Portugal
1 review
1 helpful vote
Follow deus-ex-machina f.
Unfollow deus-ex-machina f.
Share Review
Report Review

Buying at gearbest
August 22, 2018

I have made several orders of electronics products in gearbest and always got a good service. The site is very intuitive, the delivery is fast, the products are of a good quality and the costumer support is the best. They answer you very fast and are able to sort the problems in a quick and efficient manner. So all said and done, Gearbest is a great site and I strongly advise to buy there.

Date of experience: August 22, 2018
Mexico
1 review
1 helpful vote
Follow Luis G.
Unfollow Luis G.
Share Review
Report Review

Very good
August 22, 2018

I want to help others telling my experience so they can clear some doubts, this is my opinion based on my experience:
Very good option buying in web shops, i have bought several times and each time the product has arrived to my hands, the first time i bought i was suspicious, but everything went well, the prices are very good, almost half price as if i had bought the products in my country.

Im waiting for the last order, it might arrive next Wednesday, a cellphone that coasted around 400 us dollars, which had coasted around 520 us dollars here in Mexico.

Date of experience: August 22, 2018
Poland
1 review
1 helpful vote
Follow Badzie B.
Unfollow Badzie B.
Share Review
Report Review

Nice shop
August 22, 2018

I do shopping at the gearbest many times a year and I am always very happy. The prices are lower than in other online stores, I receive the parcel very quickly, the goods are of good quality. I recommend shopping at Gearbest to everyone.

Date of experience: August 22, 2018
India
1 review
1 helpful vote
Follow Mohindarpal S.
Unfollow Mohindarpal S.
Share Review
Report Review

Completely satisfied
August 22, 2018

This is my first ever order from gearbest and it was good and worth buying experience. Delivered within time as estimated. I learn about gearbest via YouTube and the experience was really good.

Date of experience: August 22, 2018
Azerbaijan
1 review
1 helpful vote
Follow Kamran M.
Unfollow Kamran M.
Share Review
Report Review

Great shopping site
August 22, 2018

I had two experience with this site and each time they could satisfy me. They work quickly and shipping time is pretty short. Also has great discounts and opportunities in this site. Customer service answer each question within short time via Facebook or site itself. I like this site very much

Date of experience: August 21, 2018
Peru
1 review
1 helpful vote
Follow Allerman Q.
Unfollow Allerman Q.
Share Review
Report Review

Llevo siendo cliente hace como seis meses, meses en los cuales la calidad de entrega me ha dejado muy satisfecho sobre todo por el corto tiempo que lleva el llegar el pedido directamente a tu casa, también por la variedad de opciones de pago, en especial el pago en efectivo que te genera mayor confianza aún para todos aquellos primerizos; por otro lado; la eficacia y el buen servicio que brinda el servicio al cliente de la misma página en la cual se nota el gran esfuerzo que tienen por solucionar tu problema. Soy cliente Gearbest y lo seguiré siendo.

Date of experience: August 21, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom