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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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GearBest
August 31, 2018

Best site to order.
I have ordered many things and for now, everything arrived in perfect conditions.
For sure i will continue to order with GearBest

Date of experience: August 31, 2018
Turkiye
1 review
0 helpful votes
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Reliable website
August 31, 2018

I have made numerous orders from this site that provide relevant customer service and quality products. I did not have any problems with any of the products I bought and I am very pleased with almost all of them. This is a great site where you can supply 3D printers and electronic products at reasonable prices. There is customs duties application in Turkey for the products above a certain price limit. Gearbest paid me back half of the customs duty which i had to pay. The other good thing about the site is the free shipping opportunity for many products. I recommend this web site.

Date of experience: August 31, 2018
Brazil
1 review
0 helpful votes
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Gearbest é uma ótima loja
August 31, 2018

PT-BR
Compro na Gearbest há um bom tempo. Gosto muito dos produtos deles. Os atendentes são gentis e muito alegres sempre. Sempre indico a Gearbest para meus amigos brasileiros.

Date of experience: August 30, 2018
Greece
1 review
0 helpful votes
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Excellent store
August 30, 2018

Greek
Οτιδήποτε χρειάστηκα από εργαλεία, όπως κατσαβιδάκια για ειδικές περιπτώσεις, ειδικά τρυπανάκια, αλλά και διάφορα γκατζετάκια, όλα ήταν σε καταπληκτικές τιμές και σε καλή ποιότητα. Η αποστολή τους ήταν άμεση και τα προϊόντα ήρθαν όλα με ασφάλεια και σχετικά γρήγορα, αν και τις περισσότερες φορές επέλεξα φθηνά ή δωρεάν ταχυδρομικά. Μόνο μια φορά που βιαζόμουνα, διάλεξα για ένα όργανο ελέγχου καλωδίων να μου έρθει γρήγορα και με tracking, χωρίς όμως να αντιμετωπίσω κανένα πρόβλημα παραλαβής.

Date of experience: August 30, 2018
Hungary
1 review
0 helpful votes
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Reliable Site
August 30, 2018

I purchased my first 3D printer from here (Anet A8). Im very satisfied with the service. The shipping was really fast compared to another sites like ebay. And the best thing: you got 1 year warranty on every purchased item.

Date of experience: August 30, 2018
Greece
1 review
0 helpful votes
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Amazing online shop
August 30, 2018

All orders came in good time, the support has really kind people to talk to for any problem or question you are having. Great deals when products are for sale, low to zero shiping cost.

Date of experience: August 30, 2018
BA
1 review
0 helpful votes
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In April 25 this year I order SoundIntone P6 Wireless Stereo Bluetooth Headset from Gearbest. The number of order was Order No: **************619.
They deliver a order really fast, in about two weeks.
The box of product was sealed well and intact. The headphones are really good, my daughter is delighted.
I will buy from this shop again.

Date of experience: August 30, 2018
Portugal
1 review
0 helpful votes
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Great Store
August 30, 2018

I have been doing shopping on Gearbest from 2015, phones, android box, memory cards, clothes and others products. Never had nothing happening that make me stop shopping there. The 2 times i had problems they solve them fast. My last order from them was a Mi Band 3, i Order on the 10/08/18 and got it on the 20/08/18 without any problems. So in all and all i can recommend buy stuff there.

Date of experience: August 29, 2018
Brazil
1 review
0 helpful votes
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Super confiável
August 29, 2018

Comprei um cabo USB na venda flash, e estava muito barato valeu muito apena pois o produto e de ótima qualidade.

Date of experience: August 29, 2018
France
1 review
0 helpful votes
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Great site
August 29, 2018

This is already the second I buy in the gearbest, I bought the first one for myself and I loved the quality, that way, I soon bought another for my wife. I decided to repeat the purchase both for the product and also for the excellent experience on the site, because I had a quick delivery and better price compared to other sites, I recommend.

Date of experience: August 29, 2018
Macao
1 review
0 helpful votes
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Good service and good deals!
August 29, 2018

Ordered from gearbest a bunch of times now, without any problems.
They refunded my money when one of the products was out of stock. Always arrives on time depending on what shipping service I use.
Very good deals on vaping products, that's what I mostly buy from them.

AT*******734

Date of experience: August 29, 2018
Italy
1 review
0 helpful votes
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Da provare assolutamente
August 29, 2018

L'acquisto su gearbest è assolutamente consigliato da me perché si trovano prodotti convenienti, come nel mio ultimo acquisto una mi band 3 Xiaomi, che arrivano a casa con una spedizione, nella mia esperienza, veloce, più del previsto. La mi band, perfettamente funzionante, permette di monitorare battito cardiaco, distanza percorsa, calorie bruciate in modo molto preciso, inoltre è possibile controllare il meteo e le notifiche. Il servizio clienti di gearbest è molto disponibile e attento al cliente, inoltre è sempre puntuale nella risposta.

Date of experience: August 28, 2018
Colombia
1 review
0 helpful votes
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I bought in GearBest and I loved it.
August 29, 2018

Español:
Yo Compre en GearBest y me encanto, tiene una gran variedad de productos a la venta, tienen buenas ofertas, las descripciones de los productos son exactas además ayuda mucho las revisiones de compradores a la hora de hacer un compra; el proceso de registro y compra es muy rápido y sencillo. Sin duda volveré a comprar en GearBest.

English:
I bought in GearBest and I loved it, it has a great variety of products for sale, they have good offers, the descriptions of the products are exact, and it helps a lot the reviews of buyers when making a purchase; The registration and purchase process is very fast and simple. I will definitely go back to buy in GearBest.

Date of experience: August 28, 2018
Mexico
1 review
0 helpful votes
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Soy de México y compré un smartphone en Gearbest y la experiencia fue muy buena, el envío fue rápido y el empaque muy seguro. Llegó en 15 días y definitivamente volvere a comprar con ellos.

Date of experience: August 28, 2018
Turkiye
1 review
2 helpful votes
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Non-institutional and insecure site
August 28, 2018

My inquiries are not answered. There is no support team to solve the problem. I was shopping $ 2000-3000 per month. Now credit card was blocked and I can not shop anymore. They do not say any reason. And they can not offer a solution to this issue. Disgrace.

Date of experience: August 28, 2018
Lily L. Gearbest Rep
over a year old

Dear Infamous g.,

Thank you for your review.
Sorry for any inconvenience caused.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Please kindly refer to our terms and conditions: https://www.gearbest.com/about/terms-and-conditions.html

GearBest.com
GearBest Customer Service Center

Finland
42 reviews
72 helpful votes
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The best place where to buy electronics.

THE GOOD
Price
Quality
Trustworthy reviews

THE BAD (room for improvements)
You can´t search articles directly from the URL bar in Chrome
More filters when you search for articles (like eBay)
The button ¨review¨ in the order page should disappear once you have reviewed items
Earned points should automatically be added to your orders
No Q&A section (like Amazon)
Some improvements needed for the shipping:
1) Possibility to have faster shipping (like Amazon)
2) Expected arrival time shown on the article page
3) Filter articles by shipping time

BOTTOM LINE
Best place for electronics, highest quality/price score I have found on the web (comparing with Amazon, Ebay, aliexpress, wish, etc...).

Date of experience: August 28, 2018
Roberto V.
Italy
1 review
0 helpful votes
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Very good site
August 28, 2018

The site is perfect to buy electronics products at low price. The site contains many goods, so you find the goods who you are looking for. The shipping is fast and sure

Date of experience: August 28, 2018
Portugal
1 review
0 helpful votes
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Great easy shopping!
August 28, 2018

Been using gearbest for over 2 years now! Not one complaint and support service is quite good as well!
I give them 5 stars!

Date of experience: August 27, 2018
Spain
1 review
0 helpful votes
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Very positive
August 28, 2018

In English:
My experience with gearbest.com is very positive, all my orders arrived in perfect condition and in a reasonable time. It has very good prices and many offers.

In Spanish:
Mi experiencia con gearbest.com es muy positiva, todos mis pedidos llegaron en perfecto estado y en un tiempo razonable. Tiene muy buenos precios y muchas ofertas.

Date of experience: August 27, 2018
Spain
1 review
0 helpful votes
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Sin duda uno de los mejores sitios para comprar productos importados. Muy buen servicio, envio gratuito en muchos de los casos y pago seguro mediante PayPal.

Compre un ninebot plus hace tiempo y todo perfecto, a parte de que garantizan la originalidad de sus productos.

Si tienes dudas, espero que esta review te pueda serivir de ayuda.

Date of experience: August 27, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom