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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Best site to order.
I have ordered many things and for now, everything arrived in perfect conditions.
For sure i will continue to order with GearBest
I have made numerous orders from this site that provide relevant customer service and quality products. I did not have any problems with any of the products I bought and I am very pleased with almost all of them. This is a great site where you can supply 3D printers and electronic products at reasonable prices. There is customs duties application in Turkey for the products above a certain price limit. Gearbest paid me back half of the customs duty which i had to pay. The other good thing about the site is the free shipping opportunity for many products. I recommend this web site.
PT-BR
Compro na Gearbest há um bom tempo. Gosto muito dos produtos deles. Os atendentes são gentis e muito alegres sempre. Sempre indico a Gearbest para meus amigos brasileiros.
Greek
Οτιδήποτε χρειάστηκα από εργαλεία, όπως κατσαβιδάκια για ειδικές περιπτώσεις, ειδικά τρυπανάκια, αλλά και διάφορα γκατζετάκια, όλα ήταν σε καταπληκτικές τιμές και σε καλή ποιότητα. Η αποστολή τους ήταν άμεση και τα προϊόντα ήρθαν όλα με ασφάλεια και σχετικά γρήγορα, αν και τις περισσότερες φορές επέλεξα φθηνά ή δωρεάν ταχυδρομικά. Μόνο μια φορά που βιαζόμουνα, διάλεξα για ένα όργανο ελέγχου καλωδίων να μου έρθει γρήγορα και με tracking, χωρίς όμως να αντιμετωπίσω κανένα πρόβλημα παραλαβής.
I purchased my first 3D printer from here (Anet A8). Im very satisfied with the service. The shipping was really fast compared to another sites like ebay. And the best thing: you got 1 year warranty on every purchased item.
All orders came in good time, the support has really kind people to talk to for any problem or question you are having. Great deals when products are for sale, low to zero shiping cost.
In April 25 this year I order SoundIntone P6 Wireless Stereo Bluetooth Headset from Gearbest. The number of order was Order No: **************619.
They deliver a order really fast, in about two weeks.
The box of product was sealed well and intact. The headphones are really good, my daughter is delighted.
I will buy from this shop again.
I have been doing shopping on Gearbest from 2015, phones, android box, memory cards, clothes and others products. Never had nothing happening that make me stop shopping there. The 2 times i had problems they solve them fast. My last order from them was a Mi Band 3, i Order on the 10/08/18 and got it on the 20/08/18 without any problems. So in all and all i can recommend buy stuff there.
Comprei um cabo USB na venda flash, e estava muito barato valeu muito apena pois o produto e de ótima qualidade.
This is already the second I buy in the gearbest, I bought the first one for myself and I loved the quality, that way, I soon bought another for my wife. I decided to repeat the purchase both for the product and also for the excellent experience on the site, because I had a quick delivery and better price compared to other sites, I recommend.
Ordered from gearbest a bunch of times now, without any problems.
They refunded my money when one of the products was out of stock. Always arrives on time depending on what shipping service I use.
Very good deals on vaping products, that's what I mostly buy from them.
AT*******734
L'acquisto su gearbest è assolutamente consigliato da me perché si trovano prodotti convenienti, come nel mio ultimo acquisto una mi band 3 Xiaomi, che arrivano a casa con una spedizione, nella mia esperienza, veloce, più del previsto. La mi band, perfettamente funzionante, permette di monitorare battito cardiaco, distanza percorsa, calorie bruciate in modo molto preciso, inoltre è possibile controllare il meteo e le notifiche. Il servizio clienti di gearbest è molto disponibile e attento al cliente, inoltre è sempre puntuale nella risposta.
Español:
Yo Compre en GearBest y me encanto, tiene una gran variedad de productos a la venta, tienen buenas ofertas, las descripciones de los productos son exactas además ayuda mucho las revisiones de compradores a la hora de hacer un compra; el proceso de registro y compra es muy rápido y sencillo. Sin duda volveré a comprar en GearBest.
English:
I bought in GearBest and I loved it, it has a great variety of products for sale, they have good offers, the descriptions of the products are exact, and it helps a lot the reviews of buyers when making a purchase; The registration and purchase process is very fast and simple. I will definitely go back to buy in GearBest.
Soy de México y compré un smartphone en Gearbest y la experiencia fue muy buena, el envío fue rápido y el empaque muy seguro. Llegó en 15 días y definitivamente volvere a comprar con ellos.
My inquiries are not answered. There is no support team to solve the problem. I was shopping $ 2000-3000 per month. Now credit card was blocked and I can not shop anymore. They do not say any reason. And they can not offer a solution to this issue. Disgrace.
The best place where to buy electronics.
THE GOOD
Price
Quality
Trustworthy reviews
THE BAD (room for improvements)
You can´t search articles directly from the URL bar in Chrome
More filters when you search for articles (like eBay)
The button ¨review¨ in the order page should disappear once you have reviewed items
Earned points should automatically be added to your orders
No Q&A section (like Amazon)
Some improvements needed for the shipping:
1) Possibility to have faster shipping (like Amazon)
2) Expected arrival time shown on the article page
3) Filter articles by shipping time
BOTTOM LINE
Best place for electronics, highest quality/price score I have found on the web (comparing with Amazon, Ebay, aliexpress, wish, etc...).
The site is perfect to buy electronics products at low price. The site contains many goods, so you find the goods who you are looking for. The shipping is fast and sure
Been using gearbest for over 2 years now! Not one complaint and support service is quite good as well!
I give them 5 stars!
In English:
My experience with gearbest.com is very positive, all my orders arrived in perfect condition and in a reasonable time. It has very good prices and many offers.
In Spanish:
Mi experiencia con gearbest.com es muy positiva, todos mis pedidos llegaron en perfecto estado y en un tiempo razonable. Tiene muy buenos precios y muchas ofertas.
Sin duda uno de los mejores sitios para comprar productos importados. Muy buen servicio, envio gratuito en muchos de los casos y pago seguro mediante PayPal.
Compre un ninebot plus hace tiempo y todo perfecto, a parte de que garantizan la originalidad de sus productos.
Si tienes dudas, espero que esta review te pueda serivir de ayuda.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Infamous g.,
Thank you for your review.
Sorry for any inconvenience caused.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Please kindly refer to our terms and conditions: https://www.gearbest.com/about/terms-and-conditions.html
GearBest.com
GearBest Customer Service Center