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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is a fantastic store!
First of all: the price. After much time buying online from chinese stores, Gearbest provide us with the best price for electronic devices. The variety of products is very good with fresh options.
Customer service is a carefully and fast. Order is sent in time or before, very well packed.
Nowadays I barely look for another store before do my shopping.
Best online seller. I just bought this phone from them. Fast shipping. Great customers service. Good prices. The phone is a beast i scored way better then the average on antutu. Great gaming device, fast browsing. Good camera
I'm buying some stuffs from time to time and they always me surprise with their professionalism. I never had any inconvenience with shop or with any of the products that I buy.
Shipment is almost always very fast and I receive goods within 10-20 days even it's stated that estimated time for arrival is 30-40 days. Products are always exactly as they are listed on shop.
I can recommend this shop for everyone!
Ever since I started shopping at GearBest I have not stopped! The site's shopping platform and app are excellent. GearBest is always bringing us the best and the newest in technology at great prices and discounts. And whenever I need support I am very well attended!
Quiero recomendar está página porque tiene unos excelentes precios, mis pedidos han llegado antes de tiempo. Y los productos han sido de calidad.
I have bought more than 20 different products in Gearbest and everything worked perfectly, service, customer service, and buy everything perfect
Comprando na GearBest...
Ola pessoal, que tem como objetivo informar sobre este assunto;
Ja Comprei Produtos na GearBest, Maior Produtos para revender, e alguns para USO Pessoal, Produtos com Qualidade, ACABAMENTO e Entrega agilizada na maioria das vezes;
Muitos dosProdutos TEM Preço Baixo, ASSIM Como a possibilidade de dar Dinheiro para voltar a comprar OU MESMO para o USO PRÓPRIO, Que OS Produtos Que correspondem a Algum Erro EO Prazo na Entrega de Prazo estipulado cabelo local, abrir Uma Reclamação Todas como vezes were resolvidas está muito satisfeito com o atendimento e com a solução nas procuras quando acontece.
Abraço
Devair B. Porto "
Excellent prix pour des produits divers et variés
La plupart de mes achats m'ont toujours satisfait, et pour les rares occasions ou j'ai eu un souci, le service après vente a été vraiment très réactif!
Gearbest, au top!
I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I bought a smartphone from Nubia Z17 lite and arrived very fast considering it was sent to Brazil, and I was very satisfied with the device and service of the site. I always recommend it to friends because I always have great experiences with the gearbest.
This i the one my best orders and deals on gearbest. This CPU is simply is a extra ordinary item to buy comparing with it price. Fast chipping and delivery works excellent.
For people who want this great item this is the link to buy
https://www.gearbest.com/cpu/pp_*******.html?wid=*******
I bought "Intel Core 2 Duo E8500 CPU" from GearBest not long ago and it was the best choice i made. It came after a few days which was way too fast considering the long distance. It was packaged really carefully and it was really cheap especially with GB points. I would (and have) buy more stuff on GearBest
I spent a while picking up the right wireless charger for my phone. I decided to go for the BASEUS for it's superior design over others chargers in the same price category, It's option to FAST Charge and it's inexpensiveness over the original phone chargers.
Few things that I need to highlight are definitely it's matt plastic finish, the quality, the option to charge fast (9V) or standard way (5V).
Although the unboxing experience is nothing compared to the big name brands, but you get what you pay for.
I really love gearbest, cause the support are awesome, they prices are very good, and i like it. I like them to, cause the website is very organized, we can find things very easy. Love it!
Me gusta Gearbest, compra rapida y segura.
Producto de calidad, los recomiendo, son los mejores.
I like Gearbest, buy fast and secure.
Quality product, I recommend them, they are the best.
Order no. **************452
Good shipping at the exact time and lowest price for the shipping over the other sites.
Excellent product quality comparring to the lowes prices against other shopping sites.
Best shop for shopping
I loved buying on the gearbest, I have confidence and have never been disappointed.
The best purchase I made was a notebook, order W**************.
The notebook arrived in great condition. My wife loved the notebook.
I live in Brazil, where the quality of delivery is poor, but I shop at the gearbest anyway.
They help me in any problem I have.
I just have good things about Gearbest, fast ship, a full range of payment options, full support after sales.
Gearbest offers goods products with good price, the shipment time is relatively good, and until now there is no problems with my buys
Hello world, this product i shop it from gearbest, Leeco Le s3 it's an awesome phone, with a magnificent Specification. Now i use it and i want to recommend it
I'm very satisfied with purchase in this shop, the goods came quite fast, they are high-quality products, and the price is fairly low. I can recommend this shop with no doubt.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

