Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've bought many things from GearBest and I was always happy with my purchases.
Wide range of items at low prices and the shipping (even free methods) is much faster than other websites! I always got my items on time.
I pay with PayPal but they accept any kind of card
I recommend it
My last order was already Christmas gifts (Order: **************456). La livraison a pris environs 2 semaines. The support was fully available at all times.
Prices are very low. I can recommend this page to everyone. It gains my trust.
Fiz um pedido na gearbest de uma fita de led, numero do pedido: **************464
Gostei muito do atendimento, o produto chegou dentro do prazo, e superou minhas expectativas, a loja estava sempre me respondendo quando eu precisava de alguma informação. Recomendo muito a loja Gearbest para quem deseja fazer compras da china.
That what i do when i want to buy something for me even my friends who want to buy something they came to me and tell me to choose gearbest.
Even there is a lot of things aren't there but it still my website number one
My order is ok, the products I bought are of great quality and are working perfectly.
I recommend buying the products sold by the site.
Es sin duda una de las mejores tiendas online de origen en China donde he realizado mis compras. Todos los productos llegan, y si surge algun problema no tardan en solucionartelo.
Hasta el momento muy contento con esta web, en la que llevo ya mas de 4 años comprando.
I bought several times from this site, never had a problem with smartphones or accessories. Absolutely recommended. Fast shipment too.
I've been shoping at gearbest for more than a year and im really satisfied at the quality, speed, customer support and shiping, the products are really low price but high quality.
Купил за $0.41. Видеообзор: https://youtu.be/3xkEPYIm-b4
Этот переходник нужен для подключения к устройству, имеющему разъём
Type-C, аксессуаров со штекером USB стандартного размера. Например,
можно подключить к ноутбуку или планшету мышку, принтер, флешку и т. д.
Переходник работает и со смартфонами. Подключайте к телефону мышку,
клавиатуру, USB-накопитель и многое другое.
Gearbest is an amazing store. I ordered a usb cable, a charger and a night light. All were amazing and im very happy.
Ho fatto diversi acquisti su Gearbest e sono rimasto sempre molto soddisfatto. Trovi prodotti di buona qualità a prezzi vantaggiosi. Ottima anche l'assistenza.
Communication is at a high level. Shipment received very well packaged. I live in Thailand, a Polish shipping time at a very good level. I recommend this seller.
2 days to get my xiaomi mi a2 at home is great for a company in China.
I recoment buying at gearbest.
Gearbest is one of the best online shop, products is very good, customer service it is helpful!
All products are excellent and cheap.
Customer service is fast and trustworthy.
Shipping is very fast, prices are low, they constantly have the best deals. I now use this website more than any other online shopping website. I would very much recommend Gearbest
Since march, when I got to know this website, i made 3 purchases; a phone, a smartwrist and a speaker (few days ago).
I was afraid since I paid a lot of money in this new phone, but it got here perfect, withtout any problems and as the description of the item on the website said.
The smartwrist I also got no problem and got here fairly fast. Enjoying a lot.
Right now, I'm looking for a phone for my mother and GearBest its the place I always end up browsing. They have nice promotions, they keep up with the newer itens and everyday is a surprise.
Not only I would recommend, but I'll still buy a lot of things there.
Every purchase I made went good. I've never gotten to the point with this shop that I knew I wouldn't buy at them again. Everything is smooth, support is awesome and always keen to help you. Would recommend.
I ordered a 3d printer (JG Aurora A5) and it was shipped and delivered without any problems and quite fast (3 weeks with Priority Line to Greece)
After a month my 3d printer had a problem and i contacted support.
The immediately handled my problem and send me replacement parts.
That's the best customer support I've had so far.
Do tej pory zrobiłem kilka zakupów i wszystkie dotarły bez problemów. Bardzo korzystne ceny. Polecam
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

