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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Never disappointed
September 10, 2018

I've bought many things from GearBest and I was always happy with my purchases.
Wide range of items at low prices and the shipping (even free methods) is much faster than other websites! I always got my items on time.
I pay with PayPal but they accept any kind of card
I recommend it

Date of experience: September 10, 2018
Czechia
1 review
0 helpful votes
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GEARBEST AU TOP
September 10, 2018

My last order was already Christmas gifts (Order: **************456). La livraison a pris environs 2 semaines. The support was fully available at all times.

Prices are very low. I can recommend this page to everyone. It gains my trust.

Date of experience: September 10, 2018
Brazil
1 review
0 helpful votes
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Muito bom atendimento
September 10, 2018

Fiz um pedido na gearbest de uma fita de led, numero do pedido: **************464
Gostei muito do atendimento, o produto chegou dentro do prazo, e superou minhas expectativas, a loja estava sempre me respondendo quando eu precisava de alguma informação. Recomendo muito a loja Gearbest para quem deseja fazer compras da china.

Date of experience: September 9, 2018
Morocco
1 review
0 helpful votes
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That what i do when i want to buy something for me even my friends who want to buy something they came to me and tell me to choose gearbest.
Even there is a lot of things aren't there but it still my website number one

Date of experience: September 9, 2018
Brazil
1 review
0 helpful votes
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Great import experience
September 10, 2018

My order is ok, the products I bought are of great quality and are working perfectly.
I recommend buying the products sold by the site.

Date of experience: September 9, 2018
Spain
1 review
0 helpful votes
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Es sin duda una de las mejores tiendas online de origen en China donde he realizado mis compras. Todos los productos llegan, y si surge algun problema no tardan en solucionartelo.

Hasta el momento muy contento con esta web, en la que llevo ya mas de 4 años comprando.

Date of experience: September 9, 2018
Italy
1 review
0 helpful votes
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One of the best
September 10, 2018

I bought several times from this site, never had a problem with smartphones or accessories. Absolutely recommended. Fast shipment too.

Date of experience: September 9, 2018
Hungary
1 review
0 helpful votes
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Amazing
September 10, 2018

Gearbest is an amazing store. Communication is at a high level. Fast shipping, and good prices! I recoment buying at gearbest.

Date of experience: September 9, 2018
Mexico
1 review
0 helpful votes
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Favorite site to shop!
September 10, 2018

I've been shoping at gearbest for more than a year and im really satisfied at the quality, speed, customer support and shiping, the products are really low price but high quality.

Date of experience: September 8, 2018
Kazakhstan
8 reviews
10 helpful votes
Follow Zheka K.
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Купил за $0.41. Видеообзор: https://youtu.be/3xkEPYIm-b4

Этот переходник нужен для подключения к устройству, имеющему разъём
Type-C, аксессуаров со штекером USB стандартного размера. Например,
можно подключить к ноутбуку или планшету мышку, принтер, флешку и т. д.
Переходник работает и со смартфонами. Подключайте к телефону мышку,
клавиатуру, USB-накопитель и многое другое.

Date of experience: September 8, 2018
Greece
1 review
0 helpful votes
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Amazing
September 8, 2018

Gearbest is an amazing store. I ordered a usb cable, a charger and a night light. All were amazing and im very happy.

Date of experience: September 7, 2018
Italy
1 review
0 helpful votes
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Molto consigliato
September 8, 2018

Ho fatto diversi acquisti su Gearbest e sono rimasto sempre molto soddisfatto. Trovi prodotti di buona qualità a prezzi vantaggiosi. Ottima anche l'assistenza.

Date of experience: September 7, 2018
Thailand
1 review
0 helpful votes
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Gearbest.com is a very good seller
September 8, 2018

Communication is at a high level. Shipment received very well packaged. I live in Thailand, a Polish shipping time at a very good level. I recommend this seller.

Date of experience: September 7, 2018
Portugal
1 review
0 helpful votes
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2 days to get my xiaomi mi a2 at home is great for a company in China.
I recoment buying at gearbest.

Date of experience: September 7, 2018
Spain
1 review
0 helpful votes
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Excellent online shop!
September 8, 2018

Gearbest is one of the best online shop, products is very good, customer service it is helpful!
All products are excellent and cheap.
Customer service is fast and trustworthy.

Date of experience: September 7, 2018
Utah
1 review
0 helpful votes
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Fantastic
September 8, 2018

Shipping is very fast, prices are low, they constantly have the best deals. I now use this website more than any other online shopping website. I would very much recommend Gearbest

Date of experience: September 6, 2018
Brazil
1 review
0 helpful votes
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One of mine Go-to Pages
September 6, 2018

Since march, when I got to know this website, i made 3 purchases; a phone, a smartwrist and a speaker (few days ago).

I was afraid since I paid a lot of money in this new phone, but it got here perfect, withtout any problems and as the description of the item on the website said.

The smartwrist I also got no problem and got here fairly fast. Enjoying a lot.

Right now, I'm looking for a phone for my mother and GearBest its the place I always end up browsing. They have nice promotions, they keep up with the newer itens and everyday is a surprise.

Not only I would recommend, but I'll still buy a lot of things there.

Date of experience: September 6, 2018
Poland
1 review
0 helpful votes
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Wonderful
September 6, 2018

Every purchase I made went good. I've never gotten to the point with this shop that I knew I wouldn't buy at them again. Everything is smooth, support is awesome and always keen to help you. Would recommend.

Date of experience: September 6, 2018
Greece
1 review
0 helpful votes
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Excellent Support
September 6, 2018

I ordered a 3d printer (JG Aurora A5) and it was shipped and delivered without any problems and quite fast (3 weeks with Priority Line to Greece)
After a month my 3d printer had a problem and i contacted support.
The immediately handled my problem and send me replacement parts.
That's the best customer support I've had so far.

Date of experience: September 6, 2018
Poland
2 reviews
0 helpful votes
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Do tej pory zrobiłem kilka zakupów i wszystkie dotarły bez problemów. Bardzo korzystne ceny. Polecam

Date of experience: September 5, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom