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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
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My experience on gearbest
September 17, 2018

I bought a mouse and some other products. On average on time. I like the price on average and the app is easy to use

Date of experience: September 16, 2018
Australia
1 review
0 helpful votes
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I first discovered GearBest back in 2016. Since then I have purchased numerous items, often taking advantage of their special 'email only' prices and 'Flash' sales. I particularly browse their site when I'm looking to purchase tech items and accessories as they have such a wide range, usually at lower prices than equivalent products on other online sites.

My most recent purchase was a couple of Anime display figurines (Order# **************750) bought at a special 'email only' price and I could not be happier with the quality and size of the items which now are on display in my office.

I've never had any issues with GearBest. Items have always been delivered within the approximated time frame. Smaller items are sometimes a little under protected, relying on the product packaging itself for protection during shipping, but otherwise, nothing has arrived damaged or required a replacement item. Overall I'm happy with GearBest, would recommend them to others, and will continue to shop with them in the future.

Date of experience: September 15, 2018
Morocco
1 review
0 helpful votes
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My experience on Gearbest
September 16, 2018

Gearbest.com
It is an excellent website.
Customer service is very courteous and professional and answer the customer in a short time
The product packaging is excellent and professional and the quality of the product is very good
Shipping is fast, free and tracking number is available and goods at very appropriate prices
Honestly I would recommend this wonderful site

Thank you gearbest

Date of experience: September 15, 2018
Portugal
1 review
0 helpful votes
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Best Tech Shop
September 16, 2018

Since i found GearBest online is my first choice when I search for good gadgets and electronics.
I think this is the best deal for these things. While my most expensive buy is Xiaomi Redmi S2 (order: **************766) where I also used the Priority Line service and im waiting for it.
Gearbest never let me down

Date of experience: September 15, 2018
Portugal
1 review
0 helpful votes
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GEARBEST BEST STORE EVER
September 16, 2018

The store with the best customer service and with the best prices. I already bought several articles and I never had any problems. I strongly recommend

Date of experience: September 14, 2018
Illinois
2 reviews
3 helpful votes
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Do Not order from gearbest
September 14, 2018

I ordered from this company over a month ago. When I placed the order it said the delivery time was 5-15 days. I got an email after two weeks saying it was shipped and it will now take 12-25 days. I have emailed them several times with no reply. It is well past the delivery date and still not here. I went to the BBB web site to file a complaint. Maybe I should have looked there before I ordered. They have nothing but complaints for non delivery of orders. PLEASE AVOID THIS COMPANY!

Despite what they say. They never sent me a tracking number and on my account it says a tracking number is not provided. After I filed complaints they claim to have a tracking number. I checked it and it does not work. Lol just avoid all contact with this company unless you like to loose money.

Date of experience: September 14, 2018
Lily L. Gearbest Rep
over a year old

Dear Matthew G.,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.

Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.

Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,
GearBest Customer Service Center

Slovakia
1 review
0 helpful votes
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I buy electronics, clothes and different accesories and tools from many well-known chinese stores that I am not going to name, and Gearbest is honestly the best one. They provide higher quallity, verified and branded goods, better ways of shipment, often shipped from Europe instead of China (I am from Europe) which makes shipping a lot faster and cheaper. There are many sales and discounts over time. Gearbest also takes much more responsibility over quallity of their goods and customer satisfaction when compared to other similar online shops. Customer service is very good as well.

Date of experience: September 14, 2018
Brazil
1 review
0 helpful votes
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Melhor loja para impoortações
September 16, 2018

Os produtos da loja possuem qualidade. Não fiquei desapontado com nenhuma das minhas compras pela GB. O time de suporte responde em 1 dia útil quando tenho questionamentos sobre alguma compra. Quando fiz uma compra e o produto não chegou, eles me deram a opção de reembolso ou de me enviarem o produto novamente. A GB é minha loja preferida para importações.

Date of experience: September 14, 2018
Greece
1 review
0 helpful votes
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Awsome e-shop
September 15, 2018

Its a vary good e-shop with a lot of products. The shipping doesn't take too long and the also have an excellent after sales support.

Date of experience: September 14, 2018
Italy
1 review
0 helpful votes
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A great experience so far!
September 13, 2018

One of the best Chinese store on-line. The site has a lot of product you can't find everywere and the price are extremely cheaper than the competition.
They should only be more clear about the actual shipping method with your order will be shipped. Don't get me wrong: the shipment is fast and very low-cost but it's not very understandable which courier is going to pick up your order or if it is going to come by postal service.
Had a great experience so far so this store is HIGHLY recommended!

Date of experience: September 13, 2018
Greece
1 review
0 helpful votes
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Gearbest Review
September 13, 2018

Very nice and user friendly site for safe and quick shopping. Really big variety of electronic and much more products with perfect deals and sales every day and hour. The staff is quite friendly and willing to help you with everything. The shipping options are a lot for a quick and low cost shipment.

Date of experience: September 13, 2018
Morocco
1 review
0 helpful votes
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I bought this power bank a month ago and he arrived this week
It s a good powerbank with a very low price i recommend it to everyone i did this review to share my experience with you because the product is worth sharing.
Order num: **************313

Date of experience: September 13, 2018
South Africa
1 review
0 helpful votes
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Wonderful customer service
September 13, 2018

Gearbest makes you feel like you are their most important customer, even when I didn't have insurance on my parcel and my local postal service lost my parcel the customer service always helped me kindly as far as the could and gave me a refund. The new order arrived and they are wonderful products at such a low price. I am especially happy with how they treat their customers.

+4
Date of experience: September 13, 2018
Portugal
1 review
0 helpful votes
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Great laptop and Store!
September 13, 2018

I have been using gearbest for two years now, and have spent almost 2000 Euros in the website, I have bought a laptop, smartphones, earphones, a speaker and many other items. The items come in about 3-4 weeks and never had to send anything back, the custommer support always responds within 48 hours although the answers seem preset the problem always is solved. Right now Gearbest is my main store when it comes to tech because it sells from great brands such as Xiaomi.
My latest purchase was a laptop. This is in fact the greatest laptop you can get for the price you pay, beside to the specs you see on the description of the laptop, it also has an extra slot for another ssd to expand the 256gb, the keyboard is the same used in previous versions of the macbook, so has you'd expect is of great quality, the backlid lighting is also very great when in the dark. The battery can last about 8 hours, the screen has great colors. The fingerprint is precise and fast, and the speakers have very rich and loud sound when the laptop is in a table.
It has a few minor inconveniences: The windows comes in chinese but you can easily reinstall windows and still keep the licence and the edges are a bit sharp when you carry it.
Overall the greatest laptop i have ever had, and if i wanted to buy a laptop with the same specs and construction quality in my country (Portugal), I would have to spend at least 1500 Euros.

Date of experience: September 12, 2018
Poland
1 review
0 helpful votes
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Cheap
September 13, 2018

Cheap items. Sometimes poor delivery.
Quality is good. Sometimes there are big discounts. Good customer service.

Date of experience: September 12, 2018
Ukraine
1 review
0 helpful votes
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Best price for TF cards!
September 13, 2018

I just want to tell you, that when i was searching for cheap but good quality micro SD cards - i found that Gearbest provides best price. Delivered in 14 days. Nothing damaged. H2testw test passed without errors. I like Gearbest!

Date of experience: September 12, 2018
California
1 review
0 helpful votes
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Good website
Easy shopping
Fast
Overall good
Despite some drawbacks

Overall good ya good 75%
Good look for all

Date of experience: September 12, 2018
India
1 review
0 helpful votes
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Best Website/App for innovative products
September 12, 2018

Got to know about this app from Facebook and bought one product as a trail. Honestly i didn't expect that it will in actual deliver the product and as a human behavior i thought Gearbest as a fake app, but when i get the product via courier i got surprised. The packaging, product etc every thing was exactly the same as it has been described in the website. Further i ordered more products and second courier i received just a day before and everything was same as expected. More products are on its way.
And one more thing, Gearbest app has lots of fun thing to do as well as lots of discount and free stuffs to be won. I suggest everyone to check the app and in a start just order one product, might be the cheapest one just to check it's (Gearbest) quality & service.

Date of experience: September 11, 2018
Nigeria
2 reviews
0 helpful votes
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TESTED OK
September 11, 2018

I have bought items from this store on severally occasion's, i'v not found any problem. Their customer care has always been there with good responds, quick refunds if needs arises by me, free shipping, cheap items. I recommend gearbest.com

Date of experience: September 10, 2018
Morocco
1 review
0 helpful votes
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Amazing customer support
September 10, 2018

Amazing customer support and quality, its my number one choice where i buy almost all i want from the Internet.

Last week i bought an amazing phone ( oneplus 6) with a big discount and it was delivered a week after. What a charm.

HK Warehouse Order No: **************891

I recommend everyone to give it a try and you will be surprised.

My overall rating is: 5 Stars.

Best of luck for you all.

Date of experience: September 10, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom