logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Wolfgang K.
Unfollow Wolfgang K.
Share Review
Report Review

Gearbest lohnt sich
September 22, 2018

I'm from Germany, so i write for the German Users in my native Language:

Gearbest hat viele Angebote, die bei uns auf dem Markt teilweise so nicht erhältlich sind. Oft kommen sie aus Fernost, das hat natürlich entsprechende Folgen wie erhöhte Lieferzeiten, evtl. Zoll-Fragen, erschwerte Abwicklung von Service Angelegenheiten.
Wenn man sich dessen bewusst ist, und sich im Vorwege erkundigt, wie es z. B. um Menü Sprachen, Betriebssystemen in zumindest engischer Sprache steht, erhält man Ware, die oft Bestseller auf dem chinesischem Markt sind, auch bei uns zu z.Tl. Erstaunlich günstigen Preisen.
Auf jeden Fall nicht nur einen Blick, sonder gerne auch einen Versuch wert!
Das Service Team benötigte ich bei meinen bislang 8 Käufen nur ein Mal und es war sehr hilfsbereit und entgegenkommend.

Auf jeden Fall eine Empfehlung!

Date of experience: September 21, 2018
Czechia
1 review
0 helpful votes
Follow Ales S.
Unfollow Ales S.
Share Review
Report Review

What a wonderful shop
September 22, 2018

The products, i've ordered so far, were always in a very good, solid package. The shipping time was the most often short (very depends on the country. The ordered products weren't broken. I had one question on your customer support, too. The answer came very quickly and your support team solved my problem, too. I am very satisfied with GEARBEST e-shop, products and services and I would recommend GEARBEST to everyone. I confirm this is my real objective experience!

Date of experience: September 21, 2018
NL
1 review
0 helpful votes
Follow Arjun M.
Unfollow Arjun M.
Share Review
Report Review

Great website and great service
September 21, 2018

Really happy with the way I was treated by the Customer Service, it was fast and effective:)

Also they have great deals and promotions all the time, and the shipping is top notch.

Date of experience: September 20, 2018
Italy
1 review
3 helpful votes
Follow antonio m.
Unfollow antonio m.
Share Review
Report Review

More then 2 months ago I paid a 2in1 Chuwi pc and I received 2 SEPARATE items into 1 shipment: the tablet and the keyboard.
On arrival, the tablet worked normally, but the keyboard arrived broken (Damaged On Arrival).
The Gearbest assistance DID NOT SUGGEST me to return both the 2 devices and later on the same assistant informed me that I could receive only a very small part of the shipment expenses I paid in order to send the keyboad to the Gearbest warehouse in Spain, DUE TO THE RETURN OF 1 ITEM ONLY
The assistance was very bad, and made me the wrong thing in shipping only 1 item and causing loss of time and money.

AFTER ABOUT 3 MONTHS FROM THE ORDER, I am still waiting for a working keyboard! DONT BUY GEARBEST, THEY ARE NOT RELIABLE!

Date of experience: September 20, 2018
Lily L. Gearbest Rep
over a year old

Dear antonio m.,

Thank you for your feedback.

We at GearBest will always do our best to help our customers solve their issues.
If your product arrives DOA, is damaged or is unable to switch on, please contact us within 7 days and we will inspect the issue in detail.

For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
GearBest.com

Portugal
1 review
1 helpful vote
Follow Carlos O.
Unfollow Carlos O.
Share Review
Report Review

The shoes look like on the picture and I really liked them but the reflective strap came of after some use. I mean for the money you can't expect much more haha
But overall good experience using gearbestc compared to other similar websites (like *cough* *cough* Aliexpre. *cough*)
Customer service refunded me the value of the shoes. With chinese websites you always have to take extra care with cutomer support. Gearbest's cutomer service seems about right. I had bad experiences with Ali's customer service so I appreciate the effort of Gearbest

Date of experience: September 20, 2018
Croatia
1 review
0 helpful votes
Follow Denis S.
Unfollow Denis S.
Share Review
Report Review

GB Overall experience
September 20, 2018

My experience so far has been great.

The first time I ordered from Gb i didn't know what to expect, but as soon as my first package arrived I knew I could order again. Years later, I still use Gearbest and nothing has changed. The prices are still reasonable, the shipping time to Croatia is good, and the products come undamaged so i never had to return anything.

I would recommend Gearbest to anyone.

Date of experience: September 20, 2018
Portugal
1 review
0 helpful votes
Follow Mario D.
Unfollow Mario D.
Share Review
Report Review

Loja Gearbest
September 20, 2018

Loja excelente para efetuar compras, com entregas muito rápidas e com excelente serviço de apoio ao cliente

Date of experience: September 19, 2018
Brazil
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

Great service and great prices
September 20, 2018

Among my purchases at gearbest, there is my current smartphone, a previous generation flagship, which I was able to purchase with a really good discount. But my good impression about the store continues, as upon arrival, I noticed that the packaging was in very good condition, among the very best in my experience with overseas purchases. I certainly plan to continue being a Gearbest's customer.

Date of experience: September 19, 2018
Mexico
1 review
0 helpful votes
Follow Angel M.
Unfollow Angel M.
Share Review
Report Review

Excellent shop
September 20, 2018

I'ts my second time buying in this shop and the products, the customer service and the shipping are all great.

Date of experience: September 19, 2018
Italy
1 review
0 helpful votes
Follow Maurizio C.
Unfollow Maurizio C.
Share Review
Report Review

GearBest Simply the best!
September 20, 2018

I often buy from this online shop and I always had a great time. Excellent assistance and quick to respond. Never had problems in shipping. I buy from Italy and I have never had any inconveniences. Offers always at the top and quality products!

Date of experience: September 19, 2018
Brazil
1 review
0 helpful votes
Follow Diego R.
Unfollow Diego R.
Share Review
Report Review

My first smartphone from Gearbest
September 20, 2018

I was looking for a new Smartphone and all were very expensive here in Brazil, that's when I decided to search the internet and I met the Gearbest store, after reading a lot and asking my questions about import I decided to buy the Axon 7(Order No: W**************), I had a great price and is a great device, I made the order and the entire purchase process was very easy, it arrived in perfect conditions and without fees, which is very rare in my country, I was very happy. Since then, I have been shopping at Gearbest and so far I have nothing to complain about, the shopping and support experience was very satisfying, I recommend it to everyone!

+1
Date of experience: September 18, 2018
Brazil
1 review
0 helpful votes
Follow alex s.
Unfollow alex s.
Share Review
Report Review

Satisfação em comprar
September 20, 2018

Compro ja faz um tempo na GearBest e estou super satisfeito, pois, tem um ótimo atendimento.
A pouco tempo ouve um problema com minha encomenda e rapidamente foi resolvido, além de ter um ótimo suporte ao cliente.
Simplesmente recomendo, pois er super confiável.

Date of experience: September 18, 2018
Greece
1 review
0 helpful votes
Follow Polychronis T.
Unfollow Polychronis T.
Share Review
Report Review

One of my favorite Tech - Store
September 19, 2018

I am satisfied with the store and I have made many orders until now.
Especially for the variety of products and fast shipping.
They have shipping methods with which I am fully satisfied, as my orders always arrive on time, to Greece.
As about customer service, I am satisfied too because they usually respond in the next 24 hours
Prices are satisfactory but it could be a little bit cheaper, as other stores have the same products at lower prices.

Date of experience: September 18, 2018
Mexico
1 review
0 helpful votes
Follow Victor C.
Unfollow Victor C.
Share Review
Report Review

Excelente servicio
September 18, 2018

He tenido una experiencia única con Gearbest, ni DHGate y Wish me han dado el soporte, opciones de envío, precios, calidad en el servicio, respuesta inmediata, nada. Gearbest ha logrado cumplir con mis requierimientos.

Date of experience: September 17, 2018
GB
1 review
0 helpful votes
Follow Vlad P.
Unfollow Vlad P.
Share Review
Report Review

Confident leader
September 18, 2018

Always make shopping at Gearbest.com. Quality is very high, support is very kind and even if you have some problems can get help in couple hours. Going to continue shopping here for sure. Never have any problems so can advise the web site to my friends.

Date of experience: September 17, 2018
Morocco
1 review
0 helpful votes
Follow Azelarabe C.
Unfollow Azelarabe C.
Share Review
Report Review

The product was at the level
September 18, 2018

My experience was beautiful and there was a taste for the product and i m happy for this reviews and i love the review

Date of experience: September 17, 2018
Brazil
1 review
0 helpful votes
Follow Alberto S.
Unfollow Alberto S.
Share Review
Report Review

They respect the consumer.
September 18, 2018

They respect the consumer. I have bought several times with the gearbest and whenever I had problems they solved quickly, either by reversing or resending the product. I have total confidence in this site and I will definitely buy more.

Date of experience: September 17, 2018
Brazil
1 review
0 helpful votes
Follow Luan A.
Unfollow Luan A.
Share Review
Report Review

Excelente loja!
September 18, 2018

A GearBest é uma excelente loja! Os produtos são de qualidade, a entrega é sempre pontual e o atendimento é humanizado e extremamente rápido. Compro sempre na GearBest e continuarei fazendo. Parabéns à loja!

Date of experience: September 17, 2018
Poland
1 review
5 helpful votes
Follow Irek s.
Unfollow Irek s.
Share Review
Report Review

Stay away
September 17, 2018

Stay away, if you don't want to loose the money. If you search the Internet, you will find out that positives are written by thenselves. I got stupid cameras instead of vacum cleaners! They have no customer service, the stupid/ poor answers are made by robots! I lost moneya and a lot of time! Not recommended!

Date of experience: September 16, 2018
Lily L. Gearbest Rep
over a year old

Dear Irek s.,

Thank you for placing an order with us.

We are sorry to hear that we sent the incorrect item.

We try very hard to ensure that you receive your order in pristine condition.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have answer your emails and replied in ticket E180***00741 but have never received your reply.

Please log in your account and kindly reply to us there.

Thank you.
GearBest.com

Peru
1 review
0 helpful votes
Follow Luis V.
Unfollow Luis V.
Share Review
Report Review

Ferluis xd' s GearBest Experience (peru)
September 17, 2018

I'm from peru, I always used sites like ebay and aliexpress to buy clothes and cases (cheap stuff) but then I decided to buy a phone, gearbest was really famous and decided to give it a try. And I really don't regret it! The shipping was by fast the fastest I've ever experienced ($2 with tracking) It only took 14 days! It was crazy, i was scared at first but when It came I was so relieved and now I trush gearbest for a lot of stuff. They reply fast and the customer service is what you would expect. Plus seasonal sales! Looking forward to buy more products from them

Date of experience: September 16, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom