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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Nothing to complain about
September 27, 2018

I don't have anything to complain about this store, Awesome prices, sort of products and shipping time

Date of experience: September 26, 2018
Brazil
1 review
0 helpful votes
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"Um super celular por um pequeno preço!
Desde processamento, qualidade de imagem, bateria ótima dura até dois dias dependendo do uso. A camera é satisfatória pelo valor, enfim, ótimo custo benefício."

Date of experience: September 26, 2018
Australia
1 review
0 helpful votes
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Solid Store
September 27, 2018

Gear best is a pretty solid web store to buy products from. Especially if you're looking for electronics and specifically pc peripherals. The type of products they store are high quality but low price thanks to them not necessarily being the same big-name brands. Don't be fooled though they still have the same big-name brand quality. Ordering wise it can be a bit strange getting all your products into one order cause occasionally they give warnings that they can't ship certain items in the one cart, but there are ways to work around that. I think that's just a website bug. Overall very good and highly underrated website. Would recommend

Date of experience: September 26, 2018
Brazil
1 review
0 helpful votes
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Melhor site
September 27, 2018

Site muito bom, recomendo a todos, pois o site sabe como tratar um cliente, trabalha bem com as suas encomendas, dando o suporte necessário e rápido a todos.

Date of experience: September 26, 2018
Ukraine
1 review
0 helpful votes
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Good service
September 26, 2018

Easy to buy. Good price and discount. Fast delivery. Good product at the end. Gearbest is my first experience that gives me a joy off buying.

Date of experience: September 26, 2018
Texas
1 review
1 helpful vote
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I want sure about Gearbest at first because the prices seemed to good to be true, but I was very happy when I recieved my 1st order and even more so when my 2nd and 3rd orders came. The prices are unbelievable and the products were all great quality, have worked well, and were exactly as described. The only problem with the site is there is no detailed package tracking while in route but since for many of my items they didnt charge anything for shipping, it was well worth the wait and I'm a completely satisfied customer. I will be ordering again 100%.

Date of experience: September 25, 2018
Colombia
1 review
0 helpful votes
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Muy buenos productos
September 26, 2018

Manejan productos exclusivos y de calidad. Son excelentes en lo que hacen, sus ofertas exclusivas. Su soporte tecnico es muy rapido. Lo unico que no me gusta es que a veces dividen el paquete y no todos los productos llegan cuando uno quiere, del resto todo bien

Date of experience: September 25, 2018
Morocco
1 review
0 helpful votes
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My experience with gearbest
September 25, 2018

My experience was very great either with the support team or with the products located within the site, is important that it was one of the best experiences in my life, Thanks Gearbest.

Date of experience: September 25, 2018
Italy
1 review
0 helpful votes
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Excellent shopping experience.
September 25, 2018

I bought various products (smarband, cameras, lights) always with great satisfaction. Customer service is accurate and purchases have always been positive.

Date of experience: September 24, 2018
Argentina
1 review
0 helpful votes
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Great experience so far
September 25, 2018

Bought an ASUS Router from them. Product came as stated. The only thing I didn't like is that they didn't put any additional protection to the box: No bubble wrap or packing peanuts. As a consequence, box came a bit damaged, but the product was intact.
Last week I put another order, and I will buy again from them as long as they continue delivering a great shopping experience.

Date of experience: September 24, 2018
Brazil
1 review
0 helpful votes
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"Melhor Sites de Compras"
September 25, 2018

Realmente a empresa presta bastante atenção em seus cliente, e o produto que comprei realmente são muitos bom, recomendo a todos a compra na gearbest...

Date of experience: September 24, 2018
Portugal
1 review
0 helpful votes
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Client a lot of years
September 24, 2018

Im client of gearbest a lot of years, i buy a lot of mobilephones, watches, and many other gadgets, and, until now i Never have problems!
Have a quality items in a lowwwww price!

Date of experience: September 24, 2018
Spain
3 reviews
4 helpful votes
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Cheap and high quality
September 24, 2018

I ordered this protective film because it was the cheapest I found. I shopped other products before here and always came fast, with high quality. I love shopping here!

Date of experience: September 24, 2018
Mexico
1 review
0 helpful votes
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Super recomendable
September 24, 2018

Es una pagina en la que se puede confiar, ya que tiene varios metodos de seguridad para asegurar la satisfaccion de sus usuarios, desde seguros de envios sin pago de impuestos hasta algunas otros como el seguro de envio que te priteje de perdidas, precios muy competitivos, sobre todo en ventas flash

Date of experience: September 23, 2018
Mexico
1 review
0 helpful votes
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Excellent site for shopping
September 23, 2018

In my honest experience, it is an excellent store to buy online, has almost everything you are looking for and sends your products to almost anywhere in the world, also has several payment options, customer service more than excellent, responds very fast and solves any question or problem you have, and they are very kind. I only share this because I really recommend GB, they take good care of their customers.

Date of experience: September 23, 2018
Ireland
1 review
0 helpful votes
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Amazing little drone to fly, Battery life is very good, camera quality is as good as to be expected for 720p, You get your money's worth with this drone. I reseached alot before i bought this drone and it's coming up as the best drone in it's category.
It's got altitude hold which makes it great for beginners, its smooth and with a little practice you could easily become a great flier with this drone.
I decided to buy this drone based on youtube tutorials of this drone from various different youtubers.
All in all I would highly recommend this drone as a first time drone or even experienced drone flyers.

Date of experience: September 22, 2018
District of Columbia
1 review
4 helpful votes
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I have purchased robotic vacuum few months ago. It stopped working after just few weeks after delivery. The wheel broke, stopped turning. Waited for replacement for almost 2 months. After I received and replace the part it worked for another 3 weeks and another wheel broke. Contacted support and after they kept telling 'please wait patiently' because shipment takes 10-25 days, they said the part is not available and offered 30 dollars payoff. The vacuum cost 300 and only worked for few weeks in half year. Never buying anything from this place again.

Date of experience: September 21, 2018
Lily L. Gearbest Rep
over a year old

Dear Maxim,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 days money back and 1 year free repair guarantee.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We will deal with your issue in ticket AT180****3581.
GearBest.com

Brazil
1 review
0 helpful votes
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O MELHOR SITE PARA COMPRA GEARBEST
September 22, 2018

Sempre com boas promoções, entrega rápida vários produtos adquiridos todos com qualidade. Atendimentos de qualidade

Date of experience: September 21, 2018
New Zealand
1 review
0 helpful votes
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I have bought a lot of smartphone, accessories and toys from them. Excellent customer suppport and very fast shipments!

Date of experience: September 21, 2018
Brazil
2 reviews
2 helpful votes
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Quality and low price!
September 22, 2018

Recently I bought a small object with the AMAZING price, many times lower than in my country. I was impressed, I received at home in perfect condition. Loved the experience!

Date of experience: September 21, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom