Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't have anything to complain about this store, Awesome prices, sort of products and shipping time
"Um super celular por um pequeno preço!
Desde processamento, qualidade de imagem, bateria ótima dura até dois dias dependendo do uso. A camera é satisfatória pelo valor, enfim, ótimo custo benefício."
Gear best is a pretty solid web store to buy products from. Especially if you're looking for electronics and specifically pc peripherals. The type of products they store are high quality but low price thanks to them not necessarily being the same big-name brands. Don't be fooled though they still have the same big-name brand quality. Ordering wise it can be a bit strange getting all your products into one order cause occasionally they give warnings that they can't ship certain items in the one cart, but there are ways to work around that. I think that's just a website bug. Overall very good and highly underrated website. Would recommend
Site muito bom, recomendo a todos, pois o site sabe como tratar um cliente, trabalha bem com as suas encomendas, dando o suporte necessário e rápido a todos.
Easy to buy. Good price and discount. Fast delivery. Good product at the end. Gearbest is my first experience that gives me a joy off buying.
I want sure about Gearbest at first because the prices seemed to good to be true, but I was very happy when I recieved my 1st order and even more so when my 2nd and 3rd orders came. The prices are unbelievable and the products were all great quality, have worked well, and were exactly as described. The only problem with the site is there is no detailed package tracking while in route but since for many of my items they didnt charge anything for shipping, it was well worth the wait and I'm a completely satisfied customer. I will be ordering again 100%.
Manejan productos exclusivos y de calidad. Son excelentes en lo que hacen, sus ofertas exclusivas. Su soporte tecnico es muy rapido. Lo unico que no me gusta es que a veces dividen el paquete y no todos los productos llegan cuando uno quiere, del resto todo bien
My experience was very great either with the support team or with the products located within the site, is important that it was one of the best experiences in my life, Thanks Gearbest.
I bought various products (smarband, cameras, lights) always with great satisfaction. Customer service is accurate and purchases have always been positive.
Bought an ASUS Router from them. Product came as stated. The only thing I didn't like is that they didn't put any additional protection to the box: No bubble wrap or packing peanuts. As a consequence, box came a bit damaged, but the product was intact.
Last week I put another order, and I will buy again from them as long as they continue delivering a great shopping experience.
Realmente a empresa presta bastante atenção em seus cliente, e o produto que comprei realmente são muitos bom, recomendo a todos a compra na gearbest...
Im client of gearbest a lot of years, i buy a lot of mobilephones, watches, and many other gadgets, and, until now i Never have problems!
Have a quality items in a lowwwww price!
I ordered this protective film because it was the cheapest I found. I shopped other products before here and always came fast, with high quality. I love shopping here!
Es una pagina en la que se puede confiar, ya que tiene varios metodos de seguridad para asegurar la satisfaccion de sus usuarios, desde seguros de envios sin pago de impuestos hasta algunas otros como el seguro de envio que te priteje de perdidas, precios muy competitivos, sobre todo en ventas flash
In my honest experience, it is an excellent store to buy online, has almost everything you are looking for and sends your products to almost anywhere in the world, also has several payment options, customer service more than excellent, responds very fast and solves any question or problem you have, and they are very kind. I only share this because I really recommend GB, they take good care of their customers.
Amazing little drone to fly, Battery life is very good, camera quality is as good as to be expected for 720p, You get your money's worth with this drone. I reseached alot before i bought this drone and it's coming up as the best drone in it's category.
It's got altitude hold which makes it great for beginners, its smooth and with a little practice you could easily become a great flier with this drone.
I decided to buy this drone based on youtube tutorials of this drone from various different youtubers.
All in all I would highly recommend this drone as a first time drone or even experienced drone flyers.
I have purchased robotic vacuum few months ago. It stopped working after just few weeks after delivery. The wheel broke, stopped turning. Waited for replacement for almost 2 months. After I received and replace the part it worked for another 3 weeks and another wheel broke. Contacted support and after they kept telling 'please wait patiently' because shipment takes 10-25 days, they said the part is not available and offered 30 dollars payoff. The vacuum cost 300 and only worked for few weeks in half year. Never buying anything from this place again.
Sempre com boas promoções, entrega rápida vários produtos adquiridos todos com qualidade. Atendimentos de qualidade
I have bought a lot of smartphone, accessories and toys from them. Excellent customer suppport and very fast shipments!
Recently I bought a small object with the AMAZING price, many times lower than in my country. I was impressed, I received at home in perfect condition. Loved the experience!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Maxim,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 days money back and 1 year free repair guarantee.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We will deal with your issue in ticket AT180****3581.
GearBest.com