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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have ordered some products from gearbest and every single time I am amazed with the service they present.
They are always trying to help the costumer including in the warranty process and more importantly they can delivery an great price per product and not exclude a great service.
At the beginning i was a little nervous but after i purchased 2 phones (1 package) i got them in 5 days by DHL and i was so happy, the box was as new as possible, not broken or whatsoever, the cellphones also good and in perfect conditions
Gearbest gives you sometimes the best deals and with their customer service that is pretty fast, it makes me want to buy again.
"I highly recommend GearBest, I bought two wrist bands for my watch in a very good price and i am totally happy from the products i got! Thanks GearBest you are the Best!"
Adoro comprar produtos na gearbest recomendo, não tenho queixa até hoje. Estão sempre disponível para resolver algum probolema que haja, muito bom
I Buyed from GearBest lot of things - 2x Mi Band 3, selfie stick, charging cables, speaker and i not have any problem with orders, all come to me.If there was a problem with the order, the support right now solved it. I live in Slovakia and shipping is fast and with tracking with minimum price.
Order No: **************973
Gearbest is most reliable virtual store online.If u are buying any product from them be assured your product will arrive in the given timeframe and safely. They are really quick in shipping the orders. Their customer service is really interactive. They are always ready to resolve your problem as soon as possible. I am saying these words by my personal experience. I bought mi band 3 from them and it arrived in given shipping time and was safely handled to me. Their packaging was also good. Whenever i had some query regarding my order their service team helped me a lot.
Fue una de las mejores compras que eh realizado en linea, gracias a su soporte de ayuda te pueden atender fácilmente y te guían como realizar cada una de tus compras.
After making a few successful orders I can finally make my opinion.
Currently it is the best on-line store for electronics and home appliances.
I never had a problem with order, every change is sent to user by e-mail. They do care about the customer.
Many payment options, also they have different warehouses around the globe so sometimes you can get your package in just a few days.
For this moment I trust them 100%
Gearbest has provide me full support in my orders. Taking care of everything since the beginning and making sure that no problem affect me.
"Most of the time I don't even bother comparing prices for an item I want to buy because I know that gearbest price is the best I can get.
Gearbest Team is five stars all the way in my book and I recommend them to my family and friends.
The above review I wrote from past experiences buying from gearbest, but now after I received my order I would like to ad I Stand Correct, very happy in all aspects with my products. "
Gearbest.com is a very good seller. Communication is at a high level. Shipment received very well packaged and is very fast - to Europe is obviously 2-3 weeks, store have so many sale´s, lot a stuff, highly recommended.
It was the first time I made a purchase at Gearbest and was attracted by the good price, the purchase was made very easily, and the purchase was dispatched quickly.
As the store has nothing to declare, it is very good and provides an excellent service of sale and after sale.
The mair problem is the couriers in Brazil that upon receiving the order take to make delivery, but the store is not at fault.
I bought and will continue to buy with the gearbest!
Gearbest is a good online store, good customer service very effective. Fast shipping to USA, Florida, I will buy more in the future. Very recommended..
Almost no problem on my many orders and customer service very responsive and efficient. I recommend.
Para ser la primera vez que compro en la página ha sido realmente estupendo, los anuncios son claros, los envíos tienen precios accesibles y el tiempo de entrega fue dentro del margen indicado, el producto es exactamente lo que se describe, el precio es inigualable en otras páginas y la atención durante y post venta es estupenda, la recomiendo 100%
Execelente producto, llego en buen estado contiene todo para regalar y en el tiempo estimado para entregar
Incluye
Una bolsa de carton
Un sobre y una carta,
El criptex con una excelente precentacion
Dos anillos medidas 6 y 8
2 pares de cadenas
Dos llaves alem para desarmar y cambiar la clave
Tiene un peso estimado como de 1.5 kilogramos solamente el criptex
This is the best online store i know, I buy a lot from them
Fast shipping, great products and excellent support
Gearbest is one of the best sites, if not the best, to buy and import things. In Brazil, is a reference when buying phones (just bought a ASUS Zenfone 5 there) and other things that here, cost up to 5 times more. They support it very good, the after sale too. They have an infinity of products, from the simplest keychain to the most advanced phone or drone; they have it all. I do recommend the site to all of my friends that want to buy cheaper and buy good. Also, they ship the products very fast; the time that your package will arrive depends more on the customs of your country (in Brazil, that's the main vilain) than Gearbest itself. It as simple as that.
I ordered an electric scooter on 21/08/2018 (order number: **************287), which is a very good quality object. The shipping was a bit slow due to the high demand of the season but Gearbest's customer service was impeccable and quickly answered all my questions. I will definitely use again this site to order things and suggest it to my friends.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

