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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Portugal
1 review
2 helpful votes
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Overall Great Service
October 16, 2018

I have ordered some products from gearbest and every single time I am amazed with the service they present.
They are always trying to help the costumer including in the warranty process and more importantly they can delivery an great price per product and not exclude a great service.

Date of experience: October 15, 2018
Mexico
1 review
1 helpful vote
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Best shopping so far
October 16, 2018

At the beginning i was a little nervous but after i purchased 2 phones (1 package) i got them in 5 days by DHL and i was so happy, the box was as new as possible, not broken or whatsoever, the cellphones also good and in perfect conditions

Date of experience: October 14, 2018
Peru
1 review
1 helpful vote
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Gearbest deserves the name
October 16, 2018

Gearbest gives you sometimes the best deals and with their customer service that is pretty fast, it makes me want to buy again.

Date of experience: October 14, 2018
Bulgaria
1 review
1 helpful vote
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The Best Experience!
October 16, 2018

"I highly recommend GearBest, I bought two wrist bands for my watch in a very good price and i am totally happy from the products i got! Thanks GearBest you are the Best!"

Date of experience: October 14, 2018
Portugal
1 review
1 helpful vote
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Adoro comprar produtos na gearbest recomendo, não tenho queixa até hoje. Estão sempre disponível para resolver algum probolema que haja, muito bom

Date of experience: October 14, 2018
Slovakia
1 review
1 helpful vote
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GearBest - I recommend them!
October 16, 2018

I Buyed from GearBest lot of things - 2x Mi Band 3, selfie stick, charging cables, speaker and i not have any problem with orders, all come to me.If there was a problem with the order, the support right now solved it. I live in Slovakia and shipping is fast and with tracking with minimum price.

Order No: **************973

Date of experience: October 14, 2018
India
1 review
1 helpful vote
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Best service by gearbest.
October 15, 2018

Gearbest is most reliable virtual store online.If u are buying any product from them be assured your product will arrive in the given timeframe and safely. They are really quick in shipping the orders. Their customer service is really interactive. They are always ready to resolve your problem as soon as possible. I am saying these words by my personal experience. I bought mi band 3 from them and it arrived in given shipping time and was safely handled to me. Their packaging was also good. Whenever i had some query regarding my order their service team helped me a lot.

Date of experience: October 13, 2018
Mexico
1 review
1 helpful vote
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Increible experiencia
October 13, 2018

Fue una de las mejores compras que eh realizado en linea, gracias a su soporte de ayuda te pueden atender fácilmente y te guían como realizar cada una de tus compras.

Date of experience: October 12, 2018
Mateusz E.
Poland
1 review
1 helpful vote
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After making a few successful orders I can finally make my opinion.
Currently it is the best on-line store for electronics and home appliances.
I never had a problem with order, every change is sent to user by e-mail. They do care about the customer.
Many payment options, also they have different warehouses around the globe so sometimes you can get your package in just a few days.

For this moment I trust them 100%

Date of experience: October 11, 2018
Brazil
1 review
1 helpful vote
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Best Customer Service
October 12, 2018

Gearbest has provide me full support in my orders. Taking care of everything since the beginning and making sure that no problem affect me.

Date of experience: October 11, 2018
Canada
1 review
1 helpful vote
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Five Stars Service All The Way
October 12, 2018

"Most of the time I don't even bother comparing prices for an item I want to buy because I know that gearbest price is the best I can get.
Gearbest Team is five stars all the way in my book and I recommend them to my family and friends.

The above review I wrote from past experiences buying from gearbest, but now after I received my order I would like to ad I Stand Correct, very happy in all aspects with my products. "

Date of experience: October 11, 2018
Slovakia
1 review
1 helpful vote
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Ordering goods
October 12, 2018

Gearbest.com is a very good seller. Communication is at a high level. Shipment received very well packaged and is very fast - to Europe is obviously 2-3 weeks, store have so many sale´s, lot a stuff, highly recommended.

Date of experience: October 11, 2018
Brazil
1 review
1 helpful vote
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Great purchase
October 11, 2018

It was the first time I made a purchase at Gearbest and was attracted by the good price, the purchase was made very easily, and the purchase was dispatched quickly.
As the store has nothing to declare, it is very good and provides an excellent service of sale and after sale.
The mair problem is the couriers in Brazil that upon receiving the order take to make delivery, but the store is not at fault.
I bought and will continue to buy with the gearbest!

Date of experience: October 9, 2018
DO
1 review
1 helpful vote
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Very good online store
October 11, 2018

Gearbest is a good online store, good customer service very effective. Fast shipping to USA, Florida, I will buy more in the future. Very recommended..

Date of experience: October 9, 2018
France
1 review
1 helpful vote
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Very satisfied
October 11, 2018

Almost no problem on my many orders and customer service very responsive and efficient. I recommend.

Date of experience: October 9, 2018
Mexico
1 review
1 helpful vote
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Para ser la primera vez que compro en la página ha sido realmente estupendo, los anuncios son claros, los envíos tienen precios accesibles y el tiempo de entrega fue dentro del margen indicado, el producto es exactamente lo que se describe, el precio es inigualable en otras páginas y la atención durante y post venta es estupenda, la recomiendo 100%

Date of experience: October 6, 2018
Mexico
1 review
1 helpful vote
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Execelente producto, llego en buen estado contiene todo para regalar y en el tiempo estimado para entregar
Incluye
Una bolsa de carton
Un sobre y una carta,
El criptex con una excelente precentacion
Dos anillos medidas 6 y 8
2 pares de cadenas
Dos llaves alem para desarmar y cambiar la clave
Tiene un peso estimado como de 1.5 kilogramos solamente el criptex

Date of experience: October 5, 2018
Portugal
1 review
0 helpful votes
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The best online store
October 6, 2018

This is the best online store i know, I buy a lot from them
Fast shipping, great products and excellent support

Date of experience: October 5, 2018
Brazil
1 review
0 helpful votes
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Gearbest is one of the best sites, if not the best, to buy and import things. In Brazil, is a reference when buying phones (just bought a ASUS Zenfone 5 there) and other things that here, cost up to 5 times more. They support it very good, the after sale too. They have an infinity of products, from the simplest keychain to the most advanced phone or drone; they have it all. I do recommend the site to all of my friends that want to buy cheaper and buy good. Also, they ship the products very fast; the time that your package will arrive depends more on the customs of your country (in Brazil, that's the main vilain) than Gearbest itself. It as simple as that.

Date of experience: October 5, 2018
Italy
1 review
0 helpful votes
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Great experience
October 5, 2018

I ordered an electric scooter on 21/08/2018 (order number: **************287), which is a very good quality object. The shipping was a bit slow due to the high demand of the season but Gearbest's customer service was impeccable and quickly answered all my questions. I will definitely use again this site to order things and suggest it to my friends.

Date of experience: October 5, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom