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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow ANTONIOS W.
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I endorse gearbest for its good offers, good support and safe transactions!
I have done more than 10 purchases from gearbest and even if i had issues they supported me and made me feel a valuable customer.

Date of experience: October 4, 2018
Germany
1 review
0 helpful votes
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Really great place to shop!
October 5, 2018

I've been shopping from them for many years now and I have to say that I got everything I ordered and in time. They have a great variety of products and it's where I first check for products I need.
I hope this will serve others buyers like me!

Date of experience: October 4, 2018
Australia
1 review
0 helpful votes
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Helpful customer service
October 4, 2018

My most recent order required a bit of help from GearBest's customer service and they did a fantastic job. I've ordered quite a bit from gearBest in the past, if you shop around and compare prices you should be able to find some pretty great deals on there. On my last order after paying I realised I had forgotten two items one of the sales on an item would expire the following week but gearbest support replied to my ticket for editing the order that weekend and sorted it out for me. I can't imagine their job would be easy having to deal with a lot of non-mandarin speaking customers from all different timezones. I'm very thankful for their help when I needed it.

Date of experience: October 4, 2018
Colombia
1 review
0 helpful votes
Follow Angel L.
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Gearbest is a legit online store that you can trust, They guarantee you that you will receive what you ordered, that you will receive it working and in a good condition or you will receive your money back and it's true. Customer service is good. I have no complaints so far.

Date of experience: October 3, 2018
Italy
1 review
2 helpful votes
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ONe of the best online shops!
October 4, 2018

I have made several purchases on GearBest and I am sure that I will continue doing it. At the beginning I was a bit worried because the storages are in China, while I am in Europe, so I was worried that the goods could be stopped or not delivered. But in the end I bought many objects and I was never disappointed! So far I have ordered also objects of great value, and they were always delivered on time. I would recommend buying anything on this website.

Date of experience: October 3, 2018
NL
1 review
1 helpful vote
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I really enjoy ordering items from Gearbest. If ever you have a question, there are several ways to contact support, and even to chat with a person in real time. Customer service is excellent, very happy with that.

Of the things I've ordered so far, I have only once had an issue, which was resolved promptly, to my satisfaction.
In the Netherlands you can currently order the more expensive items through 'priority line', which gives you better odds of receiving the item without any delay. But ofcourse the larger packages wil probably take more time to arrive. But at the best prices. There are excellent sales almost continually, but different items each time.

Packaging is fine, nothing I've ordered so far has been damaged.

Most recently I've ordered a replacement camera for the Xiaomi Mi drone 4k, an excellent drone, but accidents do happen, especially with drones.
Because the camera can easily be taken off, it is also easy to be replaced. Gearbest has been very considerate with the issue and is still the cheapest source to get the camera from.

Date of experience: October 3, 2018
Brazil
1 review
1 helpful vote
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Nice store good prices
October 3, 2018

I bought many things from GearBest, they always send good product and make nice offers. And, the most important is, the every time I had small problem I open a ticket and they answer fast and we get a deal, that's good for both sides. I recommend and I'll keep purshasing.

Date of experience: October 2, 2018
Portugal
1 review
0 helpful votes
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Experience - GearBest
October 2, 2018

Gearbest is a very good seller,
Communication is at a high level,
Shipment received very well packaged,
I live in Portugal, a Portugal shipping time at a very good level,
I recommend this seller,

Date of experience: October 2, 2018
Hungary
1 review
0 helpful votes
Follow Jozsef G.
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I have ordered a tablet from Gearbest. I am completely satisfied with Gearbest and the product itself.
I am happy to share my experience. Item arrived in a bubble case so I am completely satisfied with the delivery. Item's speed of work is great and fluent.
The item description and package information are clear and easy to understand.

I will definitely use Gearbest in the future since it is reliable and user based!

Please note that this review is not forced to do. This is my real and objective experience and I am willing to share this with other people. I hope this review will help those who are not experienced with online shopping.

Date of experience: October 2, 2018
KR
1 review
0 helpful votes
Follow Agustin U.
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Why Gearbest?
October 2, 2018

Very good experience because you can find many cheap, technological and good design products.

Besides the shipping cost is practically free and is one of the reasons that I choose this site.

5 stars for me.

Date of experience: October 2, 2018
Poland
1 review
0 helpful votes
Follow Marcin D.
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Great product, great on-line shop
October 2, 2018

Outstanding customer service, great product, very fast shipping and an awesome price. The product itself matches the description perfectly and I simply love. Would buy at Gearbest again!

Date of experience: October 1, 2018
GB
1 review
0 helpful votes
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Gearbest
October 2, 2018

Great website, I bought a Razer Elite mouse, for 41 pounds, with free shipping and it arrived a week later.
Genuine item at a great price, usually at the retailers in UK I find the same item priced from 50 to 70 pounds.

Date of experience: October 1, 2018
Turkiye
1 review
0 helpful votes
Follow ZEYNEL O.
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GEARBEST ÇOK GÜZEL BİR MAĞAZA
October 2, 2018

BEN GEARBESTTEN BİR ÇOK ŞEY ALDIM. ALDIĞIM BU ÜRÜN DE ONLARIN ARASINDA. HERKESE TAVSİYE EDERİM. HEM UCUZ HEM KALİTELİ. DAHA NE İSTENEBİLİR Kİ...

Date of experience: October 1, 2018
Brazil
1 review
0 helpful votes
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My experience buying on gearbest
October 2, 2018

I've already made several purchases at Gearbest. I've always been well taken care of. The shipping is fast and vembem packed, the product is protected by bubble wrap, which prevents any damage during shipping. There is a lot of supply of good quality products.

It presents several forms of payment, which makes it much easier.

The answering service is quick, not exceeding 10 hours to get answers about products, payment methods, shipping and others.

I recommend.

Date of experience: October 1, 2018
Brazil
1 review
0 helpful votes
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Excellent
October 1, 2018

Gearbest was a very delightfull experience buying online. I uses the shipping method according to your orders. Products are delivered in a satisfactory time and well packed.

Date of experience: October 1, 2018
RU
1 review
0 helpful votes
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GearBest becomes fast shipper!
October 1, 2018
Updated review

My previous review of GearBest was emphasizing its strange delivery politics. However, time has flown and currently I have no any problems with their delivery. For at least half a year their delivery speed is excellent. An average term of about 10-20 days from China to Russia is very fast (taking into account that delivery from Moscow airport to Moscow region post outlet can easily take 5-7 days).

Well done, GearBest! Currently I can recommend them.

Date of experience: October 1, 2018

Good prices, good quality, crippled delivery
October 1, 2018
Previous review

Gearbest maintains good prices for their stock and delivery, items received conform to the description. However the delivery process is strange.
In a few days after the order they mark it as sent out and show tracking number, but if you check this number with 17track or any other parcel tracking service, you'll find that your order can hang with "Item pre-advised" status for anything from week to the month. My practice of several last months shows that REAL delivery starts only after opening a ticket with Customer Support.
Their answers are all standard, and can be described as "Don't worry, be happy...". To get a meaningful answer from them is almost imposible.

The delivery problems started to happen the last 2 months. Before the was no problems, and I do hope they refine the problems.

Date of experience: December 2, 2017
Brazil
1 review
0 helpful votes
Follow MATHEUS M.
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Nice delivery
October 1, 2018

Buyed a Amazefit Pace and it was send in just a few days.
Gearbest was literally incredible, i dont understand how a company can be so cheap and fast at the same time.

Date of experience: September 30, 2018
Nigeria
1 review
0 helpful votes
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Easy to use and fast in delivery
September 30, 2018

Online shopping at it best, Gearbest is amazingly the best, because the website is user friendly and responsive (any one can use it) and it has multiple option for delivery/shipping method worldwide

Date of experience: September 30, 2018
Ettore P.
Italy
1 review
0 helpful votes
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highly recommended
September 30, 2018

great prices seriousness and shipping speed ..purchases without problems .. shipment control .. maximum seriousness

Date of experience: September 29, 2018
Brazil
1 review
0 helpful votes
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Bastante Satisfeito
September 30, 2018

O processo de compra foi fácil e rápido, minhas duvidas foram esclarecidas rapidamente pelo suporte e tudo ocorreu bem até o recebimento do produto. Sem mencionar o preço que esta ótimo. Certamente tem grandes chances de uma compra futura.

Date of experience: September 29, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom